Customer Support Representative | Online Entertainment & Gaming | New Jersey.

$40,000–$60,000/year (commensurate with experience)
On-site job
Operations industry
North America
Job ref42949
Post DateSeptember 16, 2026
Customer Support Representative
Location: New Jersey (On-Site)
Compensation: $40,000–$60,000/year (commensurate with experience)


About the Opportunity
Our client is a fast-growing, international digital entertainment company operating within the regulated online gaming industry. We are seeking customer-focused professionals who are passionate about helping people, solving problems, and delivering exceptional service experiences.

What You'll Be Doing
As a Customer Support Representative, you will serve as the primary point of contact for customers, providing timely and professional assistance across multiple communication channels.
Key responsibilities include:
  • Responding to customer inquiries via live chat, email, and phone
  • Investigating and resolving account-related questions and concerns
  • Assisting customers with account verification, transactions, and general platform navigation
  • Troubleshooting technical issues and escalating complex cases when necessary
  • Delivering a high standard of customer service while meeting quality and productivity targets
  • Accurately documenting customer interactions and case resolutions
  • Working collaboratively with internal departments to ensure prompt issue resolution
  • Promoting responsible customer engagement and adhering to regulatory requirements
Qualifications
  • New Jersey residency (required)
  • Strong communication and customer service skills
  • Problem-solving, organization, and multitasking skills
  • Ability to work in a fast-paced environment
  • Customer support experience across chat, email, or phone
  • Gaming, fintech, payments, or regulated-industry experience (preferred)
  • Bilingual proficiency (preferred)
Benefits
  • Medical insurance
  • Career development opportunities
  • Exposure to a global, technology-driven business
  • Opportunity to build a long-term career in a rapidly growing industry
Jaylin Lyles

Jaylin Lyles

Recruitment Consultant

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