Our Practices

Operations.

Sub banner

Operations.

Administration, customer experience, live dealers – operations roles provide a fantastic gateway to iGaming and Payments Skills needed vary greatly, from languages to customer facing roles. Discover exciting work opportunities with roles thar are open to those with or without industry experience.

Latest Operations Jobs.

Head of Customer Service

Posted 1 day ago
  • €30-40k Gross (Depending on Experience)

Head of Customer Service Form part of a well-known licensed gaming business Chance to define and build a team and processes   100% Remote in Europe (GMT+1) With a B2B contract Salary €30-40k Gross (Depending on Experience)     Role Overview: We are looking for an experienced Head of Customer Service to manage a remote support team, ensuring top-tier service for our players in the iGaming sector. You will be responsible for leading, coaching, and optimizing team performance while driving process improvements to enhance client satisfaction.   Key Responsibilities:   Team Leadership & Performance Lead, mentor, and develop a team of remote customer service agents. Provide training, performance reviews, and coaching to drive excellence. Manage team schedules and workload to ensure full support coverage.   Client Support & Relationship Management Act as a point of escalation for complex client issues, ensuring swift resolution. Build and maintain strong relationships with key client accounts. Gather and relay client feedback to internal teams for service improvements.   Operations & Process Optimization Oversee daily support operations across multiple channels (email, chat, phone). Monitor KPIs (response times, resolution rates, satisfaction scores) to ensure service excellence. Develop and refine support documentation, processes, and tools.   Compliance & Risk Management Ensure adherence to iGaming regulations, including AML, RG and KYC. Identify and report potential fraud or suspicious activities. Collaborate with risk and compliance teams to uphold security measures.   What We’re Looking For:   Experience: 3-5+ years in customer service, with at least 2 years in leadership, preferably in iGaming.   Skills & Expertise: Strong team leadership, coaching, and communication skills. Proficiency in CRM and ticketing systems (e.g., Zendesk, Salesforce, Jira, Oracle). An analytical mindset with the ability to interpret data and drive improvements. Excellent problem-solving and client relationship management skills. Ability to work independently and effectively in a remote environment.   Language & Technical Skills: Fluent English (written & verbal) is required. Additional languages are a plus. Proficiency in Microsoft Office, Google Workspace, and customer service tools.

Casino & Sportsbook Product Specialist

Posted 14 days ago
  • Circa R$ 15000

This is an exciting opportunity to join a world-leading iGaming client as a Casino and Sportsbook Product Specialist. The role focuses on driving the growth and performance of casino and sportsbook verticals by managing game integrations, optimizing digital placement, supporting promotional strategies, and enhancing the overall user experience. You’ll act as a key link between internal teams, regulators, and vendors to ensure top-tier product delivery across markets.   Key Responsibilities: Manage the integration of new casino games and providers, including regulatory approvals and CMS updates. Oversee game and content positioning on the website in collaboration with the casino team. Track and analyze market performance against GGR goals, providing guidance to improve SB results. Coordinate promotional budgets and campaigns with the global team and providers. Handle customer support escalations and benchmark competitors’ offerings regularly. Engage in commercial discussions with local vendors to enhance the product lineup.   Desired Experience: Strong English communication skills. At least 3 years in the iGaming or digital sector. Familiarity with product development and technical platforms. Skilled in Google Workspace, Slack, Airtable, and Intercom. Detail-oriented and proactive; experience with startups and sports betting is a plus

HR Director

Posted 26 days ago
  • Panama, Central America
  • Competitive

Why Join Us? Exciting opportunity to lead HR strategy in a fast-growing international company Hands-on role shaping company culture and developing organizational talent Dynamic, collaborative work environment with a strong focus on innovation and people Who Will You Work For? An international service provider supporting companies in the iGaming space, offering a range of customized business solutions across the LATAM region. With steady growth and a people-focused approach, the company is expanding its operations while maintaining a strong commitment to professionalism, innovation, and team culture. Why This Role? As the Country HR Manager, you will lead the HR and Administration functions for the Panama office. You will act as a strategic partner to senior leadership, ensuring legal compliance, elevating the employee experience, and building a workplace culture that attracts and retains top talent. This role is perfect for a driven HR leader looking to make a lasting impact in a high-growth setting. Key Responsibilities: Develop and execute HR strategies aligned with business goals for a 300+ person workforce. Ensure full compliance with local labour laws, policies, and regulations. Manage daily HR operations, including payroll, HRIS systems, and employee data. Act as a trusted advisor on employee relations, disciplinary matters, and conflict resolution. Lead initiatives that drive employee engagement and promote a positive workplace culture. Collaborate with global HR teams on projects related to recruitment, learning & development, compensation, and benefits. Oversee employer branding initiatives to attract high-quality candidates. Manage and mentor a local HR team of 3–4 members. Supervise general office administration to support smooth operations. What Will Help You Succeed? Strong understanding of local HR laws and compliance best practices Leadership experience and the ability to coach and develop HR team members Excellent communication, interpersonal, and problem-solving skills A passion for building people-first cultures and improving the employee experience Requirements: Bachelor's degree in HR, Business Administration, or a related field (Master’s or certification like SHRM/CIPD is a plus) Minimum 5 years’ experience in HR management, ideally in the Online BPO or related industry Proven track record in strategy implementation, employee relations, and HR operations Proficiency in HR systems and tools (e.g., HRIS, payroll software, MS Office) Bilingual in English and Spanish Benefits: Professional development & mentorship opportunities Office perks including snacks, drinks, and regular team celebrations A modern, vibrant workspace in Panama City Recognition for life events such as birthdays, weddings, and newborns If you're a people-first leader ready to shape the future of HR in a growing company, we’d love to hear from you. Apply now!  

Connect With Us.