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Administration, customer experience, live dealers – operations roles provide a fantastic gateway to iGaming and Payments Skills needed vary greatly, from languages to customer facing roles. Discover exciting work opportunities with roles thar are open to those with or without industry experience.
A highly rated iGaming business is looking to add a key HR professional to its growing team to review and improve current processes and procedures, in addition to looking at diversification as the company continues to hit its growth targets. The role is a hybrid working requirement to be in the London office. What you will do: Act as a trusted strategic partner to the leadership to develop, communicate, and execute a holistic people strategy Lead and build out the talent team to identify ways to raise the bar and attract the best talent without reliance on external agencies Identify growth levers and set up scalable and candidate-focused recruiting processes & workflows Own the candidate journey from first outreach to contract signature, continuously evaluating current processes to ensure a best in class candidate experience Bring clarity to the talent management process, from acquisition through to exit interview. Work with the business to build out other functions within Team Creation and employer brand across the world Work with the leadership team to create policies which incorporate culture fit for scaling internationally Provide data led reporting to the leadership team and board Drive implementation and adoption of key people analytics to support thoughtful, data-driven people decisions throughout the entire talent lifecycle Develop learning & development programs and processes, for all teams and levels across the organisation, that enable employees' continuous growth and performance, including manager training & development programs Coach the management teams to continually improve internal development across all working families to inspire high performance. This will include building an employee feedback loop through engagement surveys and adhoc temperature checks Oversee the development and implementation of competitive compensation, benefits, and employee incentive programs in close alignment with finance Promote diversity, equality, Inclusion and belonging practices at every stage of the employee lifecycle, ensuring awareness of underrepresented perspectives and training on equitable procedures Lead, mentor, challenge and coach members of the people ops and recruiting teams to achieve their potential Your experience Previously owned the people strategy at a high growth company Strong and demonstratable start-up experience, including talent management and talent acquisition Proven track record of growing multidisciplinary teams within a start-up. Proven experience developing and executing a comprehensive talent acquisition strategy, identifying key metrics and analytics, and providing insights into recruiting trends Strong understanding of the current recruitment landscape and emerging trends in the industry – able to identify and implement innovative recruitment strategies that will help the company stay competitive. Passion for creating a performance driven environment where people are heard and feel both empowered and valued Proven experience working with and influencing C-suite in early stage tech businesses Unequivocal alignment with company values, comfortable being the cultural evangelist Built and executed people policies which reflect company and local cultures Excellent communication skills, including the ability to effectively communicate with candidates, hiring managers, and other stakeholders. This includes the ability to write compelling job descriptions, conduct effective interviews, and negotiate job offers Ability to relate to, influence, and coach employees of all levels within the organisation Superior interpersonal, leadership, problem-solving, and critical thinking skills. An attractive salary is on offer for this position.
Pentasia is recruiting for a Key Account Operations Specialist for one of the most internationally established and leading game-tech companies based in Lisbon. We are seeking a dedicated individual to form part of the team with the key operations department, ensuring excellent service, performance, and growth. Responsibilities Provide exceptional second-line support to our high-value players, surpassing their expectations while delivering a top-notch customer experience. Aid Key Account Managers by coordinating Key Accounts activities, including bonus setup, managing correspondence, maintaining lists, and handling content. Foster effective and efficient communication with both players and colleagues to ensure the achievement of business objectives and targets. Identify potential high-value players and refer them to the relevant Key Account Manager. Oversee the Key Account budget and take charge of gifting and shop operations, collaborating with internal and external partners. Execute all tasks promptly and efficiently. Manage ad-hoc tasks and projects related to high-value customers as required. Requirements Possess a minimum of 1 year of experience in a similar role. Proficient in handling tickets, emails, live chat, telephone queries, and providing customer support. Demonstrate advanced Excel skills. Familiarity with online betting would be an asset. Exhibit excellent organizational and analytical abilities. Flexibility to work various shifts, including weekends and public holidays. Exceptional command of spoken and written, preferably North American English at a native level.
An established iGaming company is looking to hire a number one in Legal.You will be a qualified Lawyer and have worked in the iGaming sector previously.Your remit will be to manage a team of Lawyers and support strategically and operationally on commercial legal matters including license applications.An ability to work regularly in their Head Office in Europe would be highly advantageous.Strong remuneration is on offer.
A reputable iGaming business is looking to hire a Responsible Gaming Manager to manage the Responsible Gaming Program and support the Head of Compliance in implementing Responsible Gaming requirements and measures. In this role, you will organise, communicate and coordinate internal and external Responsible Gaming campaigns. This will require your ability to create, prepare, facilitate and distribute program training materials to company employees and properties. You will also need to support internal business units to implement responsible gaming policies and procedures that will ensure responsible gaming compliance with regulatory requirements in various jurisdictions. You will maintain compliance policy with applicable regulations and industry best practices regarding responsible gaming. The goal will be to develop and facilitate effective management of Responsible Gaming programs across our group. Responsibilities: Manage Responsible Gaming programme and team Perform, evaluate and coordinate training of staff in problem gambling behaviours. Together with the marketing department establish communication guidelines and secure that all player communications made through Customer Support, Marketing, and VIP teams comply with Responsible Gambling policies Establish the relevant areas of focus and manage an action plan on a yearly basis focused on positioning the company as the leading operator in the responsible gaming area Monitor and analyse existing and new markets from a compliance/responsible gaming perspective, keeping the company ahead of the competition through innovative and relevant actions and product improvements Manage the responsible gaming content and controls on our sites Ensure that customers enjoy clear transparent terms and a safe environment for their entertainment. Manage communication and relationships with regulators, associations and other interested parties as well special interest groups relevant to Responsible Gaming Ensure compliance and implementation of Responsible Gaming Program policies and procedures Maintain and track the Responsible Gaming related application data, verifying data findings and/or exceptions, recommend process enhancements and additional monitoring tools as required Build and promote positive relationships within the enterprise, external partners, and regulators Maintain the highest degree of confidentiality for any Responsible Gaming Program related data and info Requirements: Bachelor’s and Master’s degree or equivalent preferably in regulatory compliance, legal, political science, psychology, or internal audit 5+ years of experience in a relevant position in gaming or in a position dealing with problematic behaviour or addictions in similar sectors Experience serving in a management capacity which includes demonstrated leadership, knowledge of and familiarity of the gaming industry in key operational areas, familiarity with responsible gaming regulation and controls Excellent customer service skills and interpersonal skills to deal effectively with all business contacts Excellent time-management and organizational skills; detail oriented and efficient High degree of confidentiality Adherence to company policy and standards Leadership and team player, emotional intelligence, and optimistic and respectful attitude You must successfully undergo a background check An exciting package is available for this position.
A unique iGaming business that is moving out of start-up and experiencing huge growth is looking to hire a Regulatory Accountant. Completion and submission of Annual Accounts in a timely manner. Ensure accounting procedures support the compliance processes. Completion and submission of all indirect tax returns. Completion and submission of all direct tax returns. Support HR with payroll and people compliance. Completion and submission of all license related payments. Support compliance with statistical information. Continually review that the current structure is tax optimized. Manage dividend requirements across the group. Manage internal audits within the organisation. Support CFO with ad hoc analysis. Ad hoc projects. Anything else the company requires from this role. Requirements Professional experience in accounting, finance, or a related field. In-depth knowledge of financial regulations, accounting principles, and reporting standards. Strong analytical skills and attention to detail. Proficient in financial analysis and data manipulation using spreadsheet software (e.g., Microsoft Excel). Excellent written and verbal communication skills. Ability to work independently and collaboratively in a team environment. VAT and Local Tax Knowledge (Maltese). Familiarity with relevant regulatory bodies and their reporting requirements (e.g., SEC, IRS, FASB) is a plus. Experience in Excel, Jira, Confluence etc. Prior experience in regulatory accounting or financial compliance is desirable. Professional certification such as CPA (Certified Public Accountant) is preferred. An attractive salary is available for this position.
On behalf of one of our most respectable clients, Pentasia is actively looking for a Customer Service Agent (Swedish Speaker). Company profile: Headquartered in the hub of the iGaming industry, in central Malta, our client is an online casino provider. With almost 10,000 games in their portfolio, they are easily one of the most innovative and reputable in the industry. Requirements: Fluency or native proficiency in Swedish with a fluent level of English, both spoken and written. Comfortable working on a flexible shift basis. Previous experience in customer-oriented roles, with a talent for understanding customer needs and delivering optimal solutions (plus-point, but not compulsory!) Exceptional listening skills, an empathetic approach, and a dedication to delivering outstanding service to our players. Strong organizational skills, punctuality, and the ability to find accurate information promptly. Detail-oriented and capable of maintaining a positive attitude even in stressful situations. Openness to constructive feedback and a collaborative team player with the ability to work independently. As a Customer Service Agent, you will be the primary point of contact for our players, assisting them via live chat, email, and phone calls to ensure an excellent gaming experience. Responsibilities: Provide players with timely, personal, and professional solutions that exceed their expectations. Offer support and assistance to players facing difficulties. Educate customers about our products, site features, policies, and promotions. Update customer accounts with relevant information as required. Demonstrate a strong understanding of Responsible Gambling principles and guide players accordingly. Collaborate with our Fraud and Payments team to address customer queries. Comply with Anti-Money Laundering (AML) regulations and report any suspicious activities. Employee Benefits & Offer: €25,000 Salary + incentives Relocation package to Malta, including flight tickets and two weeks of accommodation. Private health insurance. Complimentary breakfast and lunch. Paid training, no experience required. Wellness allowance. Birthday leave. Participation in company and team-building events. Daily fresh fruit, tea, and coffee. Professional development support. Additional marriage leaves. Additional paternity leaves. 5 days of your sick leave to care for your sick child. 1 volunteer day. Free transport home after late-night shifts Refer a friend bonus. Party tickets and free beach club access And many more exciting perks! To apply, please submit your CV or contact Lucky Shankar from Pentasia for more information.
On behalf of one of our most respectable clients, Pentasia is actively looking for a Customer Service Agent (Danish Speaker). Company profile: Headquartered in the hub of the iGaming industry, in central Malta, our client is an online casino provider. With almost 10,000 games in their portfolio, they are easily one of the most innovative and reputable in the industry. Requirements: Fluency or native proficiency in Danish with a fluent level of English, both spoken and written. Comfortable working on a flexible shift basis. Previous experience in customer-oriented roles, with a talent for understanding customer needs and delivering optimal solutions (plus-point, but not compulsory!) Exceptional listening skills, an empathetic approach, and a dedication to delivering outstanding service to our players. Strong organizational skills, punctuality, and the ability to find accurate information promptly. Detail-oriented and capable of maintaining a positive attitude even in stressful situations. Openness to constructive feedback and a collaborative team player with the ability to work independently. As a Customer Service Agent, you will be the primary point of contact for our players, assisting them via live chat, email, and phone calls to ensure an excellent gaming experience. Responsibilities: Provide players with timely, personal, and professional solutions that exceed their expectations. Offer support and assistance to players facing difficulties. Educate customers about our products, site features, policies, and promotions. Update customer accounts with relevant information as required. Demonstrate a strong understanding of Responsible Gambling principles and guide players accordingly. Collaborate with our Fraud and Payments team to address customer queries. Comply with Anti-Money Laundering (AML) regulations and report any suspicious activities. Employee Benefits & Offer: €25,000 Salary + incentives Relocation package to Malta, including flight tickets and two weeks of accommodation. Private health insurance. Complimentary breakfast and lunch. Paid training, no experience required. Wellness allowance. Birthday leave. Participation in company and team-building events. Daily fresh fruit, tea, and coffee. Professional development support. Additional marriage leaves. Additional paternity leaves. 5 days of your sick leave to care for your sick child. 1 volunteer day. Free transport home after late-night shifts Refer a friend bonus. Party tickets and free beach club access And many more exciting perks! To apply, please submit your CV or contact Lucky Shankar from Pentasia for more information.
.A well established iGaming business is looking to hire a Compliance Manager. With a number of European licenses, this company is experiencing growth. This particular opportunity is looking to hire someone with strong Compliance experience. Ideally you will have attained degree level education and also had previous experience of managing a team. An attractive salary is on offer for working this hybrid office based position.
A progressive iGaming business is moving out of start-up mode and looking for a Legal Director to lead the team and help direct the business with growth. Main responsibilities cover; Develop and lead corporate legal strategy to promote and protect the Company's operations; Oversee delivery of legal services to accomplish corporate goals, strategies and priorities; Maintain proper corporate interactions with the relevant various governmental bodies and regulatory authorities; Lead regulatory and risk management - including continued awareness of new regulations and legislations; Participate in the development and growth of the business with proactive advice and initiatives designed to support a variety of commercial goals; Lead licensing processes if/when the company enters new jurisdictions and assist and advice the senior management team with local compliance and regulatory issues; Collaborate with external legal advisors on jurisdiction-specific matters, including litigation, enforcement and license applications; Manage a small team to deliver first class legal services to different business functions; Draft and negotiate a wide range of contracts with high degree of efficiency, attention to detail and commercially appropriate risk management; Contribute to training of the team and other stakeholders and to build up legal know-how within the business; Provide advice on and handling all corporate company structure matters; Investigating and responding to legal claims and disputes. An attractive salary is on available for this hybrid position.
