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Administration, customer experience, live dealers – operations roles provide a fantastic gateway to iGaming and Payments Skills needed vary greatly, from languages to customer facing roles. Discover exciting work opportunities with roles thar are open to those with or without industry experience.
Leading iGaming Company revolutionising the industry on the lookout for a Quality Control Analyst (Danish Speaking)! Be one of the first members to kickstart a new market team in Malta. Innovate with superb premises: Leverage the latest tech and work in a comfortable office space to deliver unparalleled entertainment experiences to millions of customers. Generous annual bonus & benefits package. We are looking for a detail-oriented Quality Control Analyst (Danish Speaking) to join a growing team in the customer service department of a dynamic and innovative company. This role is crucial in ensuring consistent service quality, evaluating processes, and improving the skills of customer service agents to enhance overall customer experience. Key Responsibilities: Monitor communication across various channels (customer service, sales, inbound support). Evaluate agent performance and provide feedback for improvement. Participate in quality control projects and deliver assigned tasks. Analyze data and report insights to relevant teams. Coach agents on handling complaints and difficult cases. Requirements: 2+ years of experience in customer support. Proficiency in MS Office. Strong command of English and Danish. Analytical mindset with great attention to detail. Experience in the gaming industry or quality control is a plus. Perks: Hybrid work model. Salary circa €30-35k 20+% bonus structure Mon-Fri only, fixed shifts, no evening/night shifts Health and life insurance. Continuous training and development opportunities.
Job Title: German Customer Service Executive Location: Malta Job Type: Full-time and Hybrid We are seeking a passionate and dedicated Customer Service Executive - German Speaking to join our diverse team. The ideal candidate will provide exceptional and tailored customer service to our Norwegian-speaking clientele, ensuring a seamless and enjoyable experience for all users. Requirements: Fluency or native proficiency in German with a fluent level of English, both spoken and written. Comfortable working on a flexible shift basis. Previous experience in customer-oriented roles, with a talent for understanding customer needs and delivering optimal solutions (plus-point, but not compulsory!) Exceptional listening skills, an empathetic approach, and a dedication to delivering outstanding service to our players. Strong organizational skills, punctuality, and the ability to find accurate information promptly. Detail-oriented and capable of maintaining a positive attitude even in stressful situations. Openness to constructive feedback and a collaborative team player with the ability to work independently. As a Customer Service Agent, you will be the primary point of contact for our players, assisting them via live chat, email, and phone calls to ensure an excellent gaming experience. Responsibilities: Provide players with timely, personal, and professional solutions that exceed their expectations. Offer support and assistance to players facing difficulties. Educate customers about our products, site features, policies, and promotions. Update customer accounts with relevant information as required. Collaborate with our Fraud and Payments team to address customer queries. Employee Benefits & Offer: Salary based on Experience Private health care. Pension scheme. Paid training. Company events Preferred: Knowledge of the online gaming industry or sports betting. Experience in customer service or related fields.
Job Title: Customer Service Representative - English speaking Location: Malta Job Type: Full-time and On-site We are seeking a passionate and dedicated Customer Service Representative - English speaking to join our diverse team. The ideal candidate will provide exceptional and tailored customer service to our English-speaking clientele, ensuring a seamless and enjoyable experience for all users. Key Responsibilities Assisting both internal and external customers Collaborating with other departments to resolve issues Maintaining minimal customer request queues Conducting customer research (bonuses, deposits, transactions, betting slips, documents, bet calculations) Managing customer request queues based on workload Possessing extensive knowledge of company products Participating in team meetings and activities Taking charge in the absence of the Line Manager Escalating technical issues Overseeing the Emergency Procedure Ensuring chat and email quality assurance Analyzing promotions before launch Managing the Banned procedure Requirements High school or post-secondary education Preferably at least one year of work experience Strong communication skills and knowledge of internet-related software Fluency in both written and spoken English Benefits Salary €26k Gross Relocation assistance Fitness allowance Private health Insurance Professional Development allowance Team building events and outings
My client is a market leading B2B sportsbook solution provider. If your looking for your first step into the iGaming and Gambling space and have a passion for sports, then this is the role for you! Touching on all areas of the sportsbook this is a perfect role to jumpstart your career in iGaming. With a very competitive salary, bonus and benefits package, this is a great opportunity. You will be working closely with the high performing team out of the hub in Sofia, as this role will be 5 days a week on site. APPLY or email me - matt.chapman@pentasia.com
Live Chat Moderator (Finnish-Speaking) Join our exciting team in Malta! We're seeking a Finnish-speaking Live Chat Moderator to join our dynamic iGaming company. This is an excellent opportunity for someone starting their career in customer support. Your Role: Manage and moderate live chat interactions for our new brand, Spinz. Provide immediate assistance to players, directing support queries as needed. Enforce platform rules and regulations, ensuring a safe and enjoyable environment. Identify and address potential issues, such as spam, harassment, or addiction. What We Offer: €25K Gross Salary and benefits package Opportunities for professional growth and development Dynamic and supportive work environment Flexible working hours (including shifts) Requirements: Native-level Finnish and fluent English Strong communication and interpersonal skills Basic understanding of online gaming Ability to work under pressure and make quick decisions
Job Title: Customer Service Representative - German Speaking Location: Malta Job Type: Full-time and On-site We are seeking a passionate and dedicated Customer Service Representative - German Speaking to join our diverse team. The ideal candidate will provide exceptional and tailored customer service to our German-speaking clientele, ensuring a seamless and enjoyable experience for all users. Key Responsibilities Assisting both internal and external customers Collaborating with other departments to resolve issues Maintaining minimal customer request queues Conducting customer research (bonuses, deposits, transactions, betting slips, documents, bet calculations) Managing customer request queues based on workload Possessing extensive knowledge of company products Participating in team meetings and activities Taking charge in the absence of the Line Manager Escalating technical issues Overseeing the Emergency Procedure Ensuring chat and email quality assurance Analyzing promotions before launch Managing the Banned procedure Requirements High school or post-secondary education Preferably at least one year of work experience Strong communication skills and knowledge of internet-related software Fluency in both written and spoken German Benefits Salary €26k Gross Relocation assistance Fitness allowance Private health Insurance Professional Development allowance Team building events and outings
A fast-growing and very well-respected Operator in the iGaming industry are experiencing tremendous growth across their Markets and need to expand their Customer Service Function. They are looking for multiple French Speaking Customer Care Agents to join their Malta based team to ensure their customers are having the best possible experience. Responsibilities include: Identifying and analysing customer requests, informing customers that their requests are being processed, and seeking the most appropriate solutions to propose. Guaranteeing continuous improvement in customer service. Ensuring that you are fully aware of new customer needs. The perfect candidate will have: At least 2-years of Customer Relations experience. (Preferably in iGaming). Fluency in French and English. Intimate knowledge of Sports and Sports Betting. If you are keen to learn more about this opportunity, apply here.
