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Administration, customer experience, live dealers – operations roles provide a fantastic gateway to iGaming and Payments Skills needed vary greatly, from languages to customer facing roles. Discover exciting work opportunities with roles thar are open to those with or without industry experience.

Latest Operations Jobs.

Head of Human Resources UK

Posted 28 days ago
  • London, UK, EUROPE
  • Competitive Salary

A highly rated iGaming business is looking to add a key HR professional to its growing team to review and improve current processes and procedures, in addition to looking at diversification as the company continues to hit its growth targets. The role is a hybrid working requirement to be in the London office.  What you will do:   Act as a trusted strategic partner to the leadership to develop, communicate, and execute a holistic people strategy   Lead and build out the talent team to identify ways to raise the bar and attract the best talent without reliance on external agencies  Identify growth levers and set up scalable and candidate-focused recruiting processes & workflows   Own the candidate journey from first outreach to contract signature, continuously evaluating current processes to ensure a best in class candidate experience   Bring clarity to the talent management process, from acquisition through to exit interview.   Work with the business to build out other functions within Team Creation and employer brand across the world  Work with the leadership team to create policies which incorporate culture fit for scaling internationally  Provide data led reporting to the leadership team and board  Drive implementation and adoption of key people analytics to support thoughtful, data-driven people decisions throughout the entire talent lifecycle   Develop learning & development programs and processes, for all teams and levels across the organisation, that enable employees' continuous growth and performance, including manager training & development programs   Coach the management teams to continually improve internal development across all working families to inspire high performance. This will include building an employee feedback loop through engagement surveys and adhoc temperature checks  Oversee the development and implementation of competitive compensation, benefits, and employee incentive programs in close alignment with finance   Promote diversity, equality, Inclusion and belonging practices at every stage of the employee lifecycle, ensuring awareness of underrepresented perspectives and training on equitable procedures  Lead, mentor, challenge and coach members of the people ops and recruiting teams to achieve their potential     Your experience    Previously owned the people strategy at a high growth company   Strong and demonstratable start-up experience, including talent management and talent acquisition   Proven track record of growing multidisciplinary teams within a start-up. Proven experience developing and executing a comprehensive talent acquisition strategy, identifying key metrics and analytics, and providing insights into recruiting trends  Strong understanding of the current recruitment landscape and emerging trends in the industry – able to identify and implement innovative recruitment strategies that will help the company stay competitive.  Passion for creating a performance driven environment where people are heard and feel both empowered and valued  Proven experience working with and influencing C-suite in early stage tech businesses  Unequivocal alignment with company values, comfortable being the cultural evangelist   Built and executed people policies which reflect company and local cultures  Excellent communication skills, including the ability to effectively communicate with candidates, hiring managers, and other stakeholders. This includes the ability to write compelling job descriptions, conduct effective interviews, and negotiate job offers Ability to relate to, influence, and coach employees of all levels within the organisation  Superior interpersonal, leadership, problem-solving, and critical thinking skills.  An attractive salary is on offer for this position.

Key Account Operations Specialist

Posted 28 days ago
  • Lisbon, Portugal, Europe
  • Competitive + Incentives + Bonus

Pentasia is recruiting for a Key Account Operations Specialist for one of the most internationally established and leading game-tech companies based in Lisbon. We are seeking a dedicated individual to form part of the team with the key operations department, ensuring excellent service, performance, and growth. Responsibilities Provide exceptional second-line support to our high-value players, surpassing their expectations while delivering a top-notch customer experience. Aid Key Account Managers by coordinating Key Accounts activities, including bonus setup, managing correspondence, maintaining lists, and handling content. Foster effective and efficient communication with both players and colleagues to ensure the achievement of business objectives and targets. Identify potential high-value players and refer them to the relevant Key Account Manager. Oversee the Key Account budget and take charge of gifting and shop operations, collaborating with internal and external partners. Execute all tasks promptly and efficiently. Manage ad-hoc tasks and projects related to high-value customers as required. Requirements Possess a minimum of 1 year of experience in a similar role. Proficient in handling tickets, emails, live chat, telephone queries, and providing customer support. Demonstrate advanced Excel skills. Familiarity with online betting would be an asset. Exhibit excellent organizational and analytical abilities. Flexibility to work various shifts, including weekends and public holidays. Exceptional command of spoken and written, preferably North American English at a native level.  

Head of Legal

Posted 35 days ago
  • Attractive Salary

An established iGaming company is looking to hire a number one in Legal.You will be a qualified Lawyer and have worked in the iGaming sector previously.Your remit will be to manage a team of Lawyers and support strategically and operationally on commercial legal matters including license applications.An ability to work regularly in their Head Office in Europe would be highly advantageous.Strong remuneration is on offer.

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