Our Practices
Administration, customer experience, live dealers – operations roles provide a fantastic gateway to iGaming and Payments Skills needed vary greatly, from languages to customer facing roles. Discover exciting work opportunities with roles thar are open to those with or without industry experience.
Job Title: Customer Support Agent (German speaking) Location: Malta Job Type: Full-time and Hybrid We are seeking a passionate and dedicated Customer Support Agent (German speaking) to join our diverse team. The ideal candidate will provide exceptional and tailored customer service to our German-speaking clientele, ensuring a seamless and enjoyable experience for all users. Key Responsibilities Assisting both internal and external customers Collaborating with other departments to resolve issues Maintaining minimal customer request queues Conducting customer research (bonuses, deposits, transactions, betting slips, documents, bet calculations) Managing customer request queues based on workload Possessing extensive knowledge of company products Participating in team meetings and activities Taking charge in the absence of the Line Manager Escalating technical issues Overseeing the Emergency Procedure Ensuring chat and email quality assurance Analyzing promotions before launch Managing the Banned procedure Requirements High school or post-secondary education Preferably at least one year of work experience Strong communication skills and knowledge of internet-related software Fluency in both written and spoken German Benefits Competitive salary Relocation assistance Monthly gym/fitness allowance Complimentary fruits and drinks in the office Medical insurance LYRA Wellbeing Employee App access Team building events and outings Discretionary annual performance bonus
A fast-growing and very well-respected Operator in the iGaming industry are experiencing tremendous growth across their Markets and need to expand their Customer Service Function. They are looking for multiple French Speaking Customer Care Agents to join their Malta based team to ensure their customers are having the best possible experience. Responsibilities include: Identifying and analysing customer requests, informing customers that their requests are being processed, and seeking the most appropriate solutions to propose. Guaranteeing continuous improvement in customer service. Ensuring that you are fully aware of new customer needs. The perfect candidate will have: At least 2-years of Customer Relations experience. (Preferably in iGaming). Fluency in French and English. Intimate knowledge of Sports and Sports Betting. If you are keen to learn more about this opportunity, apply here.
On behalf of one of our close clients, Pentasia is actively looking for a Customer Support Agent- Finnish Speaking Location: Onsite in Malta Responsibilities: Provide exceptional customer support to Finnish-speaking clientele via live chat and email. Troubleshoot issues and offer prompt solutions, ensuring a seamless user experience. Assist customers with website navigation, account creation, and management. Collaborate with other teams, such as Payments & Fraud, to maintain a secure gaming environment. Gather customer feedback for service improvement and relay crucial information to relevant departments. Requirements: Fluency in Finnish and English (additional languages are a plus). Previous customer service experience, preferably in iGaming or similar online services. Strong communication and interpersonal skills for diverse customer interactions. Ability to work independently and as a team player, and open to relocate to Malta. Adaptability to work various shifts, including evenings and weekends. Desirable Qualities: Problem-solving mindset with a proactive approach to customer satisfaction. Patience and empathy to effectively address customer concerns. Strong organizational skills and ability to multitask in a dynamic environment. Technical proficiency to navigate and assist with online gaming platforms. Their Offer: €26,000 Gross/annum Relocation to Malta package. Paid training Private health insurance. Professional development allowance Fitness allowance Company-sponsored events. Supportive work culture fostering personal and professional development.
