Customer Support Agent (German Speaking)
Posted 300 days agoPentasia are looking for a German-Speaking Customer Support Agent on behalf of a leading iGaming service provider. With years of expertise and cutting-edge technology, this company is dedicated to delivering exceptional player experiences across a wide range of services, including casino and sportsbook marketing, customer support, and more.
The Role:
As a Customer Support Agent, you will be the primary representative of the company, engaging with players via email and live chat. Your role is pivotal in gathering player feedback and working closely with internal departments to continually improve the customer experience. You will also be responsible for escalating issues to relevant teams, ensuring timely resolutions, and maintaining the highest standards of customer service.
Key Responsibilities:
Provide an exceptional level of customer service to players
Communicate with various departments to escalate issues and follow up on pending matters
Manage incoming queries via email and live chat
Assist departments like Fraud and MLRO when necessary
Ensure customer queries are handled in line with company guidelines
Relay recurring issues to management for continuous improvement
Promote company values and products through daily interactions
Maintain professional relationships with customers and colleagues
Liaise with third-party providers to ensure seamless service delivery
Requirements:
Native or C2-level German proficiency
Fluent in English
1+ year of iGaming customer service experience
Strong customer focus with a can-do attitude
Excellent communication skills and a team player mentality
Ambitious to learn and grow in the iGaming sector
What We Offer:
Salary: €27,000 + attractive bonus
Health Insurance & wellness benefits
Optician/spectacle and blue lens benefits after probation
Complimentary breakfast/lunch during the week