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Administration, customer experience, live dealers – operations roles provide a fantastic gateway to iGaming and Payments Skills needed vary greatly, from languages to customer facing roles. Discover exciting work opportunities with roles thar are open to those with or without industry experience.
Head of Customer Service Form part of a well-known licensed gaming business Chance to define and build a team and processes 100% Remote in Europe (GMT+1) With a B2B contract Salary €30-40k Gross (Depending on Experience) Role Overview: We are looking for an experienced Head of Customer Service to manage a remote support team, ensuring top-tier service for our players in the iGaming sector. You will be responsible for leading, coaching, and optimizing team performance while driving process improvements to enhance client satisfaction. Key Responsibilities: Team Leadership & Performance Lead, mentor, and develop a team of remote customer service agents. Provide training, performance reviews, and coaching to drive excellence. Manage team schedules and workload to ensure full support coverage. Client Support & Relationship Management Act as a point of escalation for complex client issues, ensuring swift resolution. Build and maintain strong relationships with key client accounts. Gather and relay client feedback to internal teams for service improvements. Operations & Process Optimization Oversee daily support operations across multiple channels (email, chat, phone). Monitor KPIs (response times, resolution rates, satisfaction scores) to ensure service excellence. Develop and refine support documentation, processes, and tools. Compliance & Risk Management Ensure adherence to iGaming regulations, including AML, RG and KYC. Identify and report potential fraud or suspicious activities. Collaborate with risk and compliance teams to uphold security measures. What We’re Looking For: Experience: 3-5+ years in customer service, with at least 2 years in leadership, preferably in iGaming. Skills & Expertise: Strong team leadership, coaching, and communication skills. Proficiency in CRM and ticketing systems (e.g., Zendesk, Salesforce, Jira, Oracle). An analytical mindset with the ability to interpret data and drive improvements. Excellent problem-solving and client relationship management skills. Ability to work independently and effectively in a remote environment. Language & Technical Skills: Fluent English (written & verbal) is required. Additional languages are a plus. Proficiency in Microsoft Office, Google Workspace, and customer service tools.
This is an exciting opportunity to join a world-leading iGaming client as a Casino and Sportsbook Product Specialist. The role focuses on driving the growth and performance of casino and sportsbook verticals by managing game integrations, optimizing digital placement, supporting promotional strategies, and enhancing the overall user experience. You’ll act as a key link between internal teams, regulators, and vendors to ensure top-tier product delivery across markets. Key Responsibilities: Manage the integration of new casino games and providers, including regulatory approvals and CMS updates. Oversee game and content positioning on the website in collaboration with the casino team. Track and analyze market performance against GGR goals, providing guidance to improve SB results. Coordinate promotional budgets and campaigns with the global team and providers. Handle customer support escalations and benchmark competitors’ offerings regularly. Engage in commercial discussions with local vendors to enhance the product lineup. Desired Experience: Strong English communication skills. At least 3 years in the iGaming or digital sector. Familiarity with product development and technical platforms. Skilled in Google Workspace, Slack, Airtable, and Intercom. Detail-oriented and proactive; experience with startups and sports betting is a plus
Why Join Us? Exciting opportunity to lead HR strategy in a fast-growing international company Hands-on role shaping company culture and developing organizational talent Dynamic, collaborative work environment with a strong focus on innovation and people Who Will You Work For? An international service provider supporting companies in the iGaming space, offering a range of customized business solutions across the LATAM region. With steady growth and a people-focused approach, the company is expanding its operations while maintaining a strong commitment to professionalism, innovation, and team culture. Why This Role? As the Country HR Manager, you will lead the HR and Administration functions for the Panama office. You will act as a strategic partner to senior leadership, ensuring legal compliance, elevating the employee experience, and building a workplace culture that attracts and retains top talent. This role is perfect for a driven HR leader looking to make a lasting impact in a high-growth setting. Key Responsibilities: Develop and execute HR strategies aligned with business goals for a 300+ person workforce. Ensure full compliance with local labour laws, policies, and regulations. Manage daily HR operations, including payroll, HRIS systems, and employee data. Act as a trusted advisor on employee relations, disciplinary matters, and conflict resolution. Lead initiatives that drive employee engagement and promote a positive workplace culture. Collaborate with global HR teams on projects related to recruitment, learning & development, compensation, and benefits. Oversee employer branding initiatives to attract high-quality candidates. Manage and mentor a local HR team of 3–4 members. Supervise general office administration to support smooth operations. What Will Help You Succeed? Strong understanding of local HR laws and compliance best practices Leadership experience and the ability to coach and develop HR team members Excellent communication, interpersonal, and problem-solving skills A passion for building people-first cultures and improving the employee experience Requirements: Bachelor's degree in HR, Business Administration, or a related field (Master’s or certification like SHRM/CIPD is a plus) Minimum 5 years’ experience in HR management, ideally in the Online BPO or related industry Proven track record in strategy implementation, employee relations, and HR operations Proficiency in HR systems and tools (e.g., HRIS, payroll software, MS Office) Bilingual in English and Spanish Benefits: Professional development & mentorship opportunities Office perks including snacks, drinks, and regular team celebrations A modern, vibrant workspace in Panama City Recognition for life events such as birthdays, weddings, and newborns If you're a people-first leader ready to shape the future of HR in a growing company, we’d love to hear from you. Apply now!
The Company: This opportunity is with an iGaming provider with multiple B2C brands under them. They specialize in Casino related products and offer casino related games to their customers across various markets including Latam, Canada, Europe etc. The Role: The company is on the look-out for a Customer Service Team Lead to oversee the daily operations of the Customer Service Department in Brazil, consisting of around 18 members. You’ll be responsible for the productivity and performance of these agents, and hiring additional agents if needed. In addition, you will also be conducting customers KYC verifications and overall Risk/Compliance assessment monitoring. About You: You have a strong background in customer service and/or operations, with experience leading/supervising a team, preferably within the iGaming industry. You also have excellent communication skills in both English and Portuguese, and excellent organizational skills. Does this sound like you or someone you know? If so, please contact Alexandra Bomberg at Pentasia for a confidential discussion.
SENIOR SPORTS TRADER – Relocation to Tijuana, Mexico My client is seeking an experienced Sports Trader to join their dynamic online trading team. The ideal candidate will be responsible for optimizing the sports trading products and services. This role demands a deep understanding of all betting markets (particularly soccer), risk management, and trading strategies. As a Senior Sports Trader, you will be instrumental in developing innovative trading solutions and improving market performance. There is a great opportunity here for rapid development into a leadership role of a growing team that is on the cusp of expanding into new markets. Position tasks / Responsibilities: Market Management: Analyze and manage soccer betting markets, ensuring competitive pricing and market integrity. Risk Management: Monitor and manage risk positions across various soccer events, implementing strategies to maximize profitability and minimize risks. Data Analysis: Utilize advanced analytical tools to interpret market trends and make data-driven decisions. Team Leadership: Guide and mentor junior traders, fostering a collaborative environment to enhance team performance. Product Development: Collaborate with the product team to innovate and improve sports trading products and platforms. Stakeholder Engagement: Communicate effectively with internal teams and external partners to align trading strategies with business objectives. Regulatory Compliance: Ensure all trading activities comply with regulatory requirements and company policies. Work Schedule: In accordance with the worldwide sporting event schedule, shifts are variable, including night shifts, weekends, and public holidays. (40 hours regular per week) Work Experience Requirements: Minimum of 5 years of experience in sports trading. Strong understanding of sports betting markets and trading platforms. Excellent analytical and quantitative skills. Proficient in using trading software and data analysis tools. Leadership experience with the ability to mentor and develop team members. Exceptional communication and interpersonal skills. Ability to work flexibly in a fast-paced and dynamic environment. Written and spoken English is required. Spanish is a plus. What We Offer: Competitive salary and bonus structure. Excellent benefits package. Opportunities for professional growth and development. A dynamic and inclusive work culture. Access to the latest tools and technology in sports trading. Relocation package Unlimited PTO
Join an Exciting Career in iGaming! Are you a charismatic and confident individual who enjoys being in front of the camera? We are looking for Dutch-speaking Game Presenters to join a leading global iGaming provider in Bucharest, Romania! This is a fantastic opportunity to relocate to Europe and build a career in the fast-growing Live Casino industry, working with top-tier casino games like Blackjack and Baccarat. Why You Should Apply? Competitive salary with performance bonuses Fully paid relocation package (flight tickets, accommodation) Private health insurance & daily free meals Paid training & career growth opportunities Work in a dynamic, multicultural environment What You’ll Do: Host live casino games and interact with players in Dutch. Engage with the audience to create an immersive gaming experience Ensure professionalism and maintain game quality in line with company standards Follow gaming procedures and ensure fair play Who We’re Looking For: Fluent in Dutch and English (essential) Willing to relocate to Romania (full relocation support provided!) Confident in front of a camera and comfortable in an interactive environment Flexible to work in shifts, including nights, weekends, and holidays Bucharest is an exciting European capital offering affordable living, vibrant nightlife, and rich culture—perfect for an adventure abroad as well as travelling around! Ready to start an exciting international career? Apply now!
Join an Exciting Career in iGaming! Are you a charismatic and confident individual who enjoys being in front of the camera? We are looking for Greek-speaking Game Presenters to join a leading global iGaming provider in Bucharest, Romania! This is a fantastic opportunity to relocate to Europe and build a career in the fast-growing Live Casino industry, working with top-tier casino games like Blackjack and Baccarat. Why You Should Apply? Competitive salary with performance bonuses Fully paid relocation package (flight tickets, accommodation) Private health insurance & daily free meals Paid training & career growth opportunities Work in a dynamic, multicultural environment What You’ll Do: Host live casino games and interact with players in Italian Engage with the audience to create an immersive gaming experience Ensure professionalism and maintain game quality in line with company standards Follow gaming procedures and ensure fair play Who We’re Looking For: Fluent in Greek and English (essential) Willing to relocate to Romania (full relocation support provided!) Confident in front of a camera and comfortable in an interactive environment Flexible to work in shifts, including nights, weekends, and holidays Bucharest is an exciting European capital offering affordable living, vibrant nightlife, and rich culture—perfect for an adventure abroad as well as travelling around! Ready to start an exciting international career? Apply now!
Sales Specialist - Swedish Speaking Location: Malta Job Type: Full-time, On-Site Industry: Online Gaming & Sports Entertainment Are you a Swedish-speaking sales professional looking for an exciting opportunity in a fast-growing industry? We are looking for a dynamic and results-driven individual to join our sales team in Malta, where you'll be engaging with customers and promoting top-tier online gaming and sportsbook products. Your Role: Engage with customers via outbound calls, building strong relationships and encouraging active participation. Reintroduce inactive players by highlighting new features, promotions, and personalized offers. Provide expert assistance on games, payment methods, and website navigation. Work towards sales goals, collaborating with your team to optimize results and performance. What You Bring: Fluent in Swedish, with strong communication skills in English. A natural salesperson with a proactive, results-driven mindset. Passion for customer engagement and the ability to build rapport quickly. Self-motivated and goal-oriented, thriving in a dynamic, target-driven environment. What’s in It for You? Competitive salary + attractive commission structure. Relocation package including flights, transport assistance, and temporary accommodation. Daily meals provided on-site. Comprehensive paid training and continuous learning opportunities. Sales incentives, team events, and company activities. Monday–Friday work schedule (no night shifts or weekends!). Private health support. Long-term career prospects in a well-established and growing industry.
Join an Exciting Career in iGaming! Are you a charismatic and confident individual who enjoys being in front of the camera? We are looking for Italian-speaking Game Presenters to join a leading global iGaming provider in Bucharest, Romania! This is a fantastic opportunity to relocate to Europe and build a career in the fast-growing Live Casino industry, working with top-tier casino games like Blackjack and Baccarat. Why You Should Apply? Competitive salary with performance bonuses Fully paid relocation package (flight tickets, accommodation) Private health insurance & daily free meals Paid training & career growth opportunities Work in a dynamic, multicultural environment What You’ll Do: Host live casino games and interact with players in Italian Engage with the audience to create an immersive gaming experience Ensure professionalism and maintain game quality in line with company standards Follow gaming procedures and ensure fair play Who We’re Looking For: Fluent in Italian and English (essential) Willing to relocate to Romania (full relocation support provided!) Confident in front of a camera and comfortable in an interactive environment Flexible to work in shifts, including nights, weekends, and holidays Bucharest is an exciting European capital offering affordable living, vibrant nightlife, and rich culture—perfect for an adventure abroad as well as travelling around! Ready to start an exciting international career? Apply now!
