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Administration, customer experience, live dealers – operations roles provide a fantastic gateway to iGaming and Payments Skills needed vary greatly, from languages to customer facing roles. Discover exciting work opportunities with roles thar are open to those with or without industry experience.
Job Title: Customer Service Representative - English speaking Location: Malta Job Type: Full-time and On-site We are seeking a passionate and dedicated Customer Service Representative - English speaking to join our diverse team. The ideal candidate will provide exceptional and tailored customer service to our English-speaking clientele, ensuring a seamless and enjoyable experience for all users. Key Responsibilities Assisting both internal and external customers Collaborating with other departments to resolve issues Maintaining minimal customer request queues Conducting customer research (bonuses, deposits, transactions, betting slips, documents, bet calculations) Managing customer request queues based on workload Possessing extensive knowledge of company products Participating in team meetings and activities Taking charge in the absence of the Line Manager Escalating technical issues Overseeing the Emergency Procedure Ensuring chat and email quality assurance Analyzing promotions before launch Managing the Banned procedure Requirements High school or post-secondary education Preferably at least one year of work experience Strong communication skills and knowledge of internet-related software Fluency in both written and spoken English Benefits Salary €26k Gross Relocation assistance Fitness allowance Private health Insurance Professional Development allowance Team building events and outings
A fast-growing and very well-respected Operator in the iGaming industry are experiencing tremendous growth across their Markets and need to expand their Customer Service Function. They are looking for multiple French Speaking Customer Care Agents to join their Malta based team to ensure their customers are having the best possible experience. Responsibilities include: Identifying and analysing customer requests, informing customers that their requests are being processed, and seeking the most appropriate solutions to propose. Guaranteeing continuous improvement in customer service. Ensuring that you are fully aware of new customer needs. The perfect candidate will have: At least 2-years of Customer Relations experience. (Preferably in iGaming). Fluency in French and English. Intimate knowledge of Sports and Sports Betting. If you are keen to learn more about this opportunity, apply here.
Pentasia are looking for a German-Speaking Customer Support Agent on behalf of a leading iGaming service provider. With years of expertise and cutting-edge technology, this company is dedicated to delivering exceptional player experiences across a wide range of services, including casino and sportsbook marketing, customer support, and more. The Role: As a Customer Support Agent, you will be the primary representative of the company, engaging with players via email and live chat. Your role is pivotal in gathering player feedback and working closely with internal departments to continually improve the customer experience. You will also be responsible for escalating issues to relevant teams, ensuring timely resolutions, and maintaining the highest standards of customer service. Key Responsibilities: Provide an exceptional level of customer service to players Communicate with various departments to escalate issues and follow up on pending matters Manage incoming queries via email and live chat Assist departments like Fraud and MLRO when necessary Ensure customer queries are handled in line with company guidelines Relay recurring issues to management for continuous improvement Promote company values and products through daily interactions Maintain professional relationships with customers and colleagues Liaise with third-party providers to ensure seamless service delivery Requirements: Native or C2-level German proficiency Fluent in English 1+ year of iGaming customer service experience Strong customer focus with a can-do attitude Excellent communication skills and a team player mentality Ambitious to learn and grow in the iGaming sector What We Offer: Salary: €27,000 + attractive bonus Health Insurance & wellness benefits Optician/spectacle and blue lens benefits after probation Complimentary breakfast/lunch during the week
