Lucky Shankar.
Recruitment Resourcer
I come from business studies; fashion, and luxury, while having multiple years of experience in leading retail store sales teams. Being a people person and having Sales embedded in my professional DNA, I switched my career completely to be more independent and self-driven, which is why recruitment attracts me the most as a career. I want to use my position in recruiting to assist people in transitioning to newer opportunities and promote diversity, equity, and inclusion in the industry.
I will primarily be focusing on multi-lingual customer service roles in KYC and responsible gaming, while also handling live dealing and game presenter roles, whilst also promoting roles that are a fantastic gateway into the iGaming industry.
In my personal time, I am quite keen about fashion, sustainability, and beer culture.
Latest Lucky Shankar Jobs.
Dutch Speaking Game Presenter
Posted 17 days ago- Bucharest, Romania, Europe
- Competitive + Incentives + Bonus
We are looking for a Dutch Speaking Game Presenter to join the team in Bucharest, Romania! Who will you be working for? Our client, headquartered in Bucharest, Romania, is a prominent content provider for the iGaming sector. They offer a diverse portfolio of products, including slots, bingo, and live casino games. Currently, they are establishing a new team and seeking online dealers to join them. As an online dealer, you would play the role of a dealer in various games such as Blackjack or Baccarat, providing an authentic casino experience in the online realm. If you like interacting with people and feel comfortable in front of the camera, then this opportunity is for you! What you will be doing? • Serve as the Company's gaming expert, embodying superior knowledge and delivering high-quality experiences (don't worry, you will receive complete training for the role!) • Professionally present games, showcasing exceptional skills aligned with performance expectations. • Engage and immerse players in the live dealer experience. • Maintain technical proficiency in all games, ensuring compliance with brand guidelines and performance awareness. • Perform gaming operations in line with legislation and company standards for efficiency, security, and customer satisfaction. • Contribute to the Company's growth plans through active involvement in continuous improvement efforts. Who are you? • Fluent in English and Dutch (must). • Open to relocating to Bucharest, Romania. • Possess a genuine interest in iGaming and a strong desire to expand knowledge in the field. • Capable of sustaining high energy levels for games that require animated performances. • Flexible with working hours, including nights, weekends, and bank holidays. What do we offer? • €Attractive per month + night/weekend shift incentives • Performance bonus • Relocation assistance • Company accommodation • Covering accommodation utilities • Paid training • Paid medical subscription • Career growth opportunities within an international tech company
Customer Support Agent (Swedish Speaking)
Posted 27 days ago- Sliema, Malta, Europe
- Attractive+ Incentive
On behalf of our client, Pentasia is actively in search of a Customer Support Agent (Swedish Speaking) for the Swedish market to join a dedicated team in central Malta! As the primary point of contact for the customers, your main responsibility is to provide exceptional support and actively enhance the gaming experience for our customers. Through proactive customer engagement, your role involves identifying, addressing, resolving, and preventing any negative customer experiences. They offer an excellent opportunity to launch your career in the iGaming industry, enhance your skills, expand your knowledge, and be part of a vibrant and welcoming work environment. Their work model includes a Hybrid Work from Home (WFH) option, allowing you the flexibility to work both in the office and remotely. Your Key Responsibilities: Cultivate and maintain customer relationships through phone, email, and live chat. Strive to find solutions for customer inquiries and issues while working towards a 'one correct answer' approach across all communication channels. Contribute to and support our Customer Relationship Management (CRM) infrastructure. Actively gather and share customer insights. Collaborate in planning customer engagement initiatives. Monitor campaigns and promotions across all designated customer touchpoints. Assist with translations, content creation, and marketing to ensure effective communication with our customers. Offer fresh ideas and feedback to continually enhance our work processes, allowing room for creative input. Assist in aligning campaigns and promotions across designated customer touchpoints. Desired Qualifications: Native Swedish speaker with fluency in English (additional languages are a plus). Previous experience in online customer service. A positive outlook and a can-do attitude, with a strong willingness to learn and go the extra mile. Excellent written and verbal communication skills. A genuine interest in iGaming. Proficiency in Microsoft Office. The Offer: €Attractive Salary/annum + incentives Hybrid work setting Private Health insurance Health and wellness allowance 4 weeks of annual work from anywhere Sim card allowance
Customer Support Agent (Finnish Speaking)
Posted 27 days ago- Sliema, Malta, Europe
- Attractive+ Bonus
On behalf of our client, Pentasia is actively in search of a Customer Support Agent (Finnish Speaking) for the Finnish market to join a dedicated team in central Malta! As the primary point of contact for the customers, your main responsibility is to provide exceptional support and actively enhance the gaming experience for our customers. Through proactive customer engagement, your role involves identifying, addressing, resolving, and preventing any negative customer experiences. They offer an excellent opportunity to launch your career in the iGaming industry, enhance your skills, expand your knowledge, and be part of a vibrant and welcoming work environment. Their work model includes a Hybrid Work from Home (WFH) option, allowing you the flexibility to work both in the office and remotely. Your Key Responsibilities: Cultivate and maintain customer relationships through phone, email, and live chat. Strive to find solutions for customer inquiries and issues while working towards a 'one correct answer' approach across all communication channels. Contribute to and support our Customer Relationship Management (CRM) infrastructure. Actively gather and share customer insights. Collaborate in planning customer engagement initiatives. Monitor campaigns and promotions across all designated customer touchpoints. Assist with translations, content creation, and marketing to ensure effective communication with our customers. Offer fresh ideas and feedback to continually enhance our work processes, allowing room for creative input. Assist in aligning campaigns and promotions across designated customer touchpoints. Desired Qualifications: Native Finnish speaker with fluency in English (additional languages are a plus). Previous experience in online customer service. A positive outlook and a can-do attitude, with a strong willingness to learn and go the extra mile. Excellent written and verbal communication skills. A genuine interest in iGaming. Proficiency in Microsoft Office. The Offer: €Attractive Salary/annum + incentives Hybrid work setting Private Health insurance Health and wellness allowance 4 weeks of annual work from anywhere Sim card allowance
Responsible Gaming Associate - Swedish Speaking
Posted 30 days ago- Sliema, Malta, Europe
- €38000-40000
On behalf of our client, Pentasia is actively in search of a Responsible Gaming Associate for the Swedish market to join a dedicated team in central Malta! In this role, you will play a pivotal role within our Compliance Team, advocating for Responsible Gaming across various aspects, including Customer Service, Marketing, and technical improvements that promote Responsible Gaming. Your responsibilities will involve proactive outreach to ensure players are gaming responsibly, collaborating closely with the Customer Care Team to handle issues related to problem gambling, self-exclusion, and underage players in our licensed markets, with a specific focus on the Swedish Gambling Authority (SGA). Prepare to make a meaningful impact! Key Responsibilities: Ensure Compliance with Responsible Gaming Legislation. Conduct outbound communication with players to monitor and encourage responsible gaming. Perform customer account reviews using internal reports and data points/triggers from player accounts. Address Responsible Gaming queries with a focus on the Swedish market. Review customer responses to Responsible Gaming interactions. Provide streamlined support for Anti-Money Laundering (AML) processes in Sweden. Qualifications: Exceptional written and verbal communication skills in both English and Swedish. Previous experience in RG. Strong understanding of Swedish gaming regulations. Outstanding interpersonal skills, characterized by honesty and integrity. Resilient and positive mindset, thriving in a fast-paced, dynamic work environment. Proactive in seeking process enhancements and demonstrating forward-thinking. Excellent problem-solving and analytical abilities. Demonstrated ability to excel under pressure and efficiently manage tight deadlines. Offer: €38-40K Salary/annum Hybrid work setting Private Health insurance Health and wellness allowance 4 weeks of annual work from anywhere Sim card allowance
Game Presenter - Italian Speaking
Posted 105 days ago- Sliema, Malta, Europe
- Competitive + Incentives + Bonus
We are in search of individuals who are proficient in the Italian language to join our team as Game Presenters in Bucharest, Romania! Who is the employer? Our client, headquartered in Bucharest, Romania, stands as a prominent content provider within the iGaming sector. Their portfolio includes a diverse array of products, ranging from slots to bingo and live casino games. In this current phase of expansion, they are assembling a novel team and inviting online dealers to join their ranks. As an online dealer, your role would encompass that of a dealer in various games, such as Blackjack or Baccarat, crafting an authentic casino experience within the digital domain. If you enjoy socializing and are at ease in front of a camera, this opportunity is tailored for you! Responsibilities: • Act as the Company's gaming authority, personifying vast expertise, and delivering top-notch experience (rest assured, comprehensive training will be provided for the position!). • Professionally host games, displaying remarkable skills that align with performance expectations. • Engage and immerse players in the live dealer encounter. • Maintain technical proficiency across all games, ensuring adherence to brand guidelines and performance benchmarks. • Execute gaming operations in accordance with regulations and company benchmarks for efficiency, security, and player contentment. • Contribute to the Company's expansion strategies through active participation in continuous enhancement endeavors. Who are you? • Fluent in both English and Italian (mandatory). • Willingness to relocate to Bucharest, Romania. • Possess an authentic interest in iGaming and a strong eagerness to augment expertise in the domain. • Capable of maintaining higher energy levels for games that demand animated performances. • Flexible in terms of working hours, encompassing evenings, weekends, and public holidays. What's on offer? • Competitive monthly salary + incentives for night and weekend shifts. • Monthly performance-based bonus. • Annual bonus. • Support with relocation. • Company-provided lodging. • Coverage of accommodation utilities. • Comprehensive training. • Covered medical subscription. • Weekly paid massages. • Opportunities for career advancement within an international technology company. To apply, please submit your CV or contact Lucky Shankar from Pentasia for more information.
Portuguese Speaking Game Presenter
Posted 151 days ago- Bucharest, Romania, Europe
- €31000
We are looking for a Portuguese Speaking Game Presenter to join the team in Bucharest, Romania! Who will you be working for? Our client, headquartered in Bucharest, Romania, is a prominent content provider for the iGaming sector. They offer a diverse portfolio of products, including slots, bingo, and live casino games. Currently, they are establishing a new team and seeking online dealers to join them. As an online dealer, you would play the role of a dealer in various games such as Blackjack or Baccarat, providing an authentic casino experience in the online realm. If you like interacting with people and feel comfortable in front of the camera, then this opportunity is for you! What you will be doing? • Serve as the Company's gaming expert, embodying superior knowledge and delivering high-quality experiences (don't worry, you will receive complete training for the role!) • Professionally present games, showcasing exceptional skills aligned with performance expectations. • Engage and immerse players in the live dealer experience. • Maintain technical proficiency in all games, ensuring compliance with brand guidelines and performance awareness. • Perform gaming operations in line with legislation and company standards for efficiency, security, and customer satisfaction. • Contribute to the Company's growth plans through active involvement in continuous improvement efforts. Who are you? • Fluent in English and Portuguese (must). • Open to relocating to Bucharest, Romania. • Possess a genuine interest in iGaming and a strong desire to expand knowledge in the field. • Capable of sustaining high energy levels for games that require animated performances. • Flexible with working hours, including nights, weekends, and bank holidays. What do we offer? • Exceptional salary per month + night/weekend shift incentives • Performance bonus • Yearly bonus • Relocation and paperwork assistance • Company accommodation • Covering accommodation utilities • Paid training • Paid medical subscription • Paid weekly massages • Career growth opportunities within an international tech company
Game Presenter - Bahasa Indonesian Speaker
Posted 224 days ago- Bucharest, Romania
- €31000 + incentives +bonuses
Company Our client is a leading content provider to the iGaming industry offering a multi-product portfolio with a variety of products ranging from, Slots, bingo and live casino. They are building a new team and now looking for online dealers to join them. You would act as the dealer in different games like Blackjack or Baccarat. Just like in a real casino, only this is online. If you like interacting with people and feel comfortable in front of the camera then this opportunity is for you! Relocation and Visa support provided! The company also provides accommodation and all the necessary trainings. Key duties and responsibilities: Be “the face” of the Company delivering expert knowledge and superior gaming quality Present all games in the required professional manner, always showcasing exceptional presenting skills in line with the Company’s performance expectations Engage players and immerse them in the live dealer experience Maintain a professional level of technical proficiency in all games with the ability to always remain fully aware of your performance and ensure compliance with our clients brand guidelines Carry out all gaming operations in line with the current legislation and to the required company standards of efficiency, security, and customer satisfaction Have an active role in the Company’s continuous improvement plan to achieve plans for future growth within the Company. Required skills or abilities: Fluency in English and Bahasa Indonesian is a must Must be able to maintain high energy levels for the duration of games that require a more animated performance Flexibility of working hours and must be willing to work on a shift pattern which includes nights, weekends, and bank holidays
Game Presenter - Vietnamese Speaker
Posted 224 days ago- Bucharest, Romania
- €31000
We are looking for a Vietnamese Speaking Game Presenter to join the team in Bucharest, Romania! Who will you be working for? Our client, headquartered in Bucharest, Romania, is a prominent content provider for the iGaming sector. They offer a diverse portfolio of products, including slots, bingo, and live casino games. Currently, they are establishing a new team and seeking online dealers to join them. As a Game Presenter. you would play the role of a dealer in various games such as Blackjack or Baccarat, providing an authentic casino experience in the online realm. If you like interacting with people and feel comfortable in front of the camera, then this opportunity is for you! What you will be doing? • Serve as the Company's gaming expert, embodying superior knowledge and delivering high-quality experiences (don't worry, you will receive complete training for the role!) • Professionally present games, showcasing exceptional skills aligned with performance expectations. • Engage and immerse players in the live dealer experience. • Maintain technical proficiency in all games, ensuring compliance with brand guidelines and performance awareness. • Perform gaming operations in line with legislation and company standards for efficiency, security, and customer satisfaction. • Contribute to the Company's growth plans through active involvement in continuous improvement efforts. Who are you? • Fluent in English and Vietnamese (must). • Open to relocating to Bucharest, Romania. • Possess a genuine interest in iGaming and a strong desire to expand knowledge in the field. • Capable of sustaining high energy levels for games that require animated performances. • Flexible with working hours, including nights, weekends, and bank holidays. What do we offer? • Exceptional salary per month + night/weekend shift incentives • Performance bonus • Relocation and paperwork/VISA assistance • Company accommodation • Covering accommodation utilities • Paid training • Paid medical subscription • Paid weekly massages • Career growth opportunities within an international tech company