Lucky Shankar.

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Lucky Shankar

Lucky Shankar.

Recruitment Resourcer

I come from business studies; fashion, and luxury, while having multiple years of experience in leading retail store sales teams. Being a people person and having Sales embedded in my professional DNA, I switched my career completely to be more independent and self-driven, which is why recruitment attracts me the most as a career. I want to use my position in recruiting to assist people in transitioning to newer opportunities and promote diversity, equity, and inclusion in the industry.

I will primarily be focusing on multi-lingual customer service roles in KYC and responsible gaming, while also handling live dealing and game presenter roles, whilst also promoting roles that are a fantastic gateway into the iGaming industry.

In my personal time, I am quite keen about fashion, sustainability, and beer culture.

Latest Lucky Shankar Jobs.

Dutch Speaking Game Presenter

Posted 17 days ago
  • Bucharest, Romania, Europe
  • Competitive + Incentives + Bonus

We are looking for a Dutch Speaking Game Presenter to join the team in Bucharest, Romania!   Who will you be working for? Our client, headquartered in Bucharest, Romania, is a prominent content provider for the iGaming sector. They offer a diverse portfolio of products, including slots, bingo, and live casino games. Currently, they are establishing a new team and seeking online dealers to join them. As an online dealer, you would play the role of a dealer in various games such as Blackjack or Baccarat, providing an authentic casino experience in the online realm.   If you like interacting with people and feel comfortable in front of the camera, then this opportunity is for you!   What you will be doing? • Serve as the Company's gaming expert, embodying superior knowledge and delivering high-quality experiences (don't worry, you will receive complete training for the role!) • Professionally present games, showcasing exceptional skills aligned with performance expectations. • Engage and immerse players in the live dealer experience. • Maintain technical proficiency in all games, ensuring compliance with brand guidelines and performance awareness. • Perform gaming operations in line with legislation and company standards for efficiency, security, and customer satisfaction. • Contribute to the Company's growth plans through active involvement in continuous improvement efforts.   Who are you? • Fluent in English and Dutch (must). • Open to relocating to Bucharest, Romania. • Possess a genuine interest in iGaming and a strong desire to expand knowledge in the field. • Capable of sustaining high energy levels for games that require animated performances. • Flexible with working hours, including nights, weekends, and bank holidays.     What do we offer? • €Attractive per month + night/weekend shift incentives • Performance bonus • Relocation assistance • Company accommodation • Covering accommodation utilities • Paid training • Paid medical subscription • Career growth opportunities within an international tech company

Customer Support Agent (Swedish Speaking)

Posted 27 days ago
  • Sliema, Malta, Europe
  • Attractive+ Incentive

On behalf of our client, Pentasia is actively in search of a Customer Support Agent (Swedish Speaking) for the Swedish market to join a dedicated team in central Malta!   As the primary point of contact for the customers, your main responsibility is to provide exceptional support and actively enhance the gaming experience for our customers. Through proactive customer engagement, your role involves identifying, addressing, resolving, and preventing any negative customer experiences. They offer an excellent opportunity to launch your career in the iGaming industry, enhance your skills, expand your knowledge, and be part of a vibrant and welcoming work environment. Their work model includes a Hybrid Work from Home (WFH) option, allowing you the flexibility to work both in the office and remotely.   Your Key Responsibilities: Cultivate and maintain customer relationships through phone, email, and live chat. Strive to find solutions for customer inquiries and issues while working towards a 'one correct answer' approach across all communication channels. Contribute to and support our Customer Relationship Management (CRM) infrastructure. Actively gather and share customer insights. Collaborate in planning customer engagement initiatives. Monitor campaigns and promotions across all designated customer touchpoints. Assist with translations, content creation, and marketing to ensure effective communication with our customers. Offer fresh ideas and feedback to continually enhance our work processes, allowing room for creative input. Assist in aligning campaigns and promotions across designated customer touchpoints.   Desired Qualifications: Native Swedish speaker with fluency in English (additional languages are a plus). Previous experience in online customer service. A positive outlook and a can-do attitude, with a strong willingness to learn and go the extra mile. Excellent written and verbal communication skills. A genuine interest in iGaming. Proficiency in Microsoft Office.   The Offer: €Attractive Salary/annum + incentives Hybrid work setting Private Health insurance Health and wellness allowance 4 weeks of annual work from anywhere Sim card allowance

Customer Support Agent (Finnish Speaking)

Posted 27 days ago
  • Sliema, Malta, Europe
  • Attractive+ Bonus

On behalf of our client, Pentasia is actively in search of a Customer Support Agent (Finnish Speaking) for the Finnish market to join a dedicated team in central Malta!   As the primary point of contact for the customers, your main responsibility is to provide exceptional support and actively enhance the gaming experience for our customers. Through proactive customer engagement, your role involves identifying, addressing, resolving, and preventing any negative customer experiences. They offer an excellent opportunity to launch your career in the iGaming industry, enhance your skills, expand your knowledge, and be part of a vibrant and welcoming work environment. Their work model includes a Hybrid Work from Home (WFH) option, allowing you the flexibility to work both in the office and remotely.   Your Key Responsibilities: Cultivate and maintain customer relationships through phone, email, and live chat. Strive to find solutions for customer inquiries and issues while working towards a 'one correct answer' approach across all communication channels. Contribute to and support our Customer Relationship Management (CRM) infrastructure. Actively gather and share customer insights. Collaborate in planning customer engagement initiatives. Monitor campaigns and promotions across all designated customer touchpoints. Assist with translations, content creation, and marketing to ensure effective communication with our customers. Offer fresh ideas and feedback to continually enhance our work processes, allowing room for creative input. Assist in aligning campaigns and promotions across designated customer touchpoints.   Desired Qualifications: Native Finnish speaker with fluency in English (additional languages are a plus). Previous experience in online customer service. A positive outlook and a can-do attitude, with a strong willingness to learn and go the extra mile. Excellent written and verbal communication skills. A genuine interest in iGaming. Proficiency in Microsoft Office.   The Offer: €Attractive Salary/annum + incentives Hybrid work setting Private Health insurance Health and wellness allowance 4 weeks of annual work from anywhere Sim card allowance