Our Practices
Administration, customer experience, live dealers – operations roles provide a fantastic gateway to iGaming and Payments Skills needed vary greatly, from languages to customer facing roles. Discover exciting work opportunities with roles thar are open to those with or without industry experience.
Why Join Us? Competitive salary based on your experience and expectations Open to discussion with performance-based incentives Strategic leadership opportunity in a fast-growing iGaming company High autonomy and the ability to shape Panama operations Who Will You Work For? An international iGaming organization expanding rapidly across global markets. With a focus on operational excellence, compliance, and innovation, the company is seeking strong leaders to drive sustainable growth and support high-performing teams in strategic locations. Why This Role? As Head of Operations based in Panama, you’ll oversee and lead the entire operational structure of the local office. This role is ideal for a strategic and hands-on leader with experience in HR, Finance, Procurement, and IT, who thrives in dynamic environments and wants to directly influence business outcomes. You’ll work closely with the General Manager and senior leadership to drive performance, ensure regulatory compliance, and build a world-class operational foundation. Key Responsibilities: Lead all core business functions: HR, Finance, Procurement, Facilities, Customer Support, and IT Develop and implement scalable operational strategies aligned with company growth goals Build and manage strong relationships with local banks, government bodies, and institutional partners Ensure full compliance with Panama’s labor laws, financial regulations, and business requirements Streamline workflows and optimize internal processes to boost efficiency Define KPIs and oversee performance management across departments Support long-term strategic planning, budgeting, and risk management Promote a positive, inclusive, and high-performance work culture Requirements: 5+ years of senior operations experience (e.g., Operations Manager, Director of Operations, COO) Proven success managing multi-functional teams Strong understanding of Panama’s regulatory and business landscape Bachelor's degree in Business, Operations Management, or a related field (MBA preferred) Fluency in Spanish and English is highly preferred Excellent communication, organizational, and leadership skills Experience in the online casino or iGaming industry Benefits: Leadership role with high visibility and influence Collaborative international environment with executive-level exposure Dynamic, people-first company culture Opportunity to shape operational strategy in a key regional market Comprehensive benefits package, including wellness perks and growth programs Ready to lead operations in Panama and build a high-performing foundation for success? Apply now to make a lasting impact with a global iGaming leader.
Senior Project Manager – Delivery of Live Studio Projects About the Role: A leading team in the live casino space is seeking a Senior Project Manager to lead the delivery of complex, high-value projects. This role focuses on launching new live studio environments, involving a unique mix of construction, infrastructure setup, and digital system integration. The ideal candidate will oversee the full lifecycle of projects—from concept through to operational launch—collaborating with internal departments and external partners to ensure seamless execution. This position offers the opportunity to drive tangible impact in a fast-paced, innovative area of the business. Main Responsibilities: Take full ownership of high-impact projects delivering new live casino studio environments. Oversee the entire process from initial planning to go-live, including coordination of construction, infrastructure setup, and technical integration. Act as the primary point of contact for internal teams and external vendors, driving alignment on timelines, milestones, and deliverables. Manage the rollout of physical and digital components, such as broadcasting equipment, lighting systems, and software integration. Ensure risk management strategies are in place, adapting to evolving project needs while maintaining quality and schedule integrity. Support adherence to internal policies, operational standards, and continuous improvement practices. Desired Experience: Minimum of 3 years’ experience in project management, particularly within construction, infrastructure, or complex technical environments. Skilled in managing multi-disciplinary projects with several interdependent workstreams. Experience in sectors like iGaming, broadcasting, or live event production is considered beneficial. Ideally holds academic qualifications in Project Management, Engineering, or related disciplines. Strong interpersonal skills, excellent time management, and a proactive, adaptable mindset. Comfortable using project tools such as Jira, Confluence, MS Project, and Office 365, with fluency in English both written and spoken.
Why Join Us? Competitive salary Hybrid work model (Bogotá office on Mondays and Fridays, remote the rest of the week) Play a key role in ensuring legal and regulatory compliance in the region Gain exposure to international operations, product launches, and licensing strategies Who Will You Work For? Our client is a fast-growing digital entertainment brand offering online casino, sports betting, and innovative crash games. With a strong presence across Latin America and bold growth targets, the company is committed to creating secure and enjoyable user experiences. As they deepen their LATAM footprint, they are looking for passionate professionals to help shape legal, regulatory, and compliance operations in the region. About the Role As the Legal and Compliance Officer – LATAM, you’ll support legal, compliance, AML, and regulatory initiatives across the region. You’ll work closely with cross-functional teams to ensure operations, products, and partnerships are legally sound and aligned with local regulatory requirements. This is a junior-level role ideal for a corporate lawyer seeking hands-on experience in a fast-paced, digital-first company. Key Responsibilities Draft, review, and negotiate contracts, including NDAs, service agreements, software licenses, and data processing terms Maintain and adapt standard contract templates for subcontracts, consultancy, and reseller agreements Provide day-to-day legal guidance on company operations and product launches Collaborate with product and commercial teams to ensure regulatory compliance across LATAM markets Support the implementation of legal and compliance frameworks, policies, and internal controls Help track license obligations, regulatory filings, and reports to authorities Assist with internal compliance audits, due diligence, and AML practices Contribute to licensing applications and regulatory submissions Address internal queries and support teams on legal and compliance matters What We’re Looking For Law degree with at least 2 years of corporate legal experience Fluent in English (written and spoken) Strong background in contract drafting and negotiation Familiarity with LATAM regulatory regimes and dealing with regulators or auditors is a plus Detail-oriented and organized, with the ability to manage multiple deadlines Proficient in Google Suite (Docs, Sheets, Drive), Slack, Airtable, and Intercom Knowledge of the online gaming or gambling sector is a bonus Work Environment Full-time role based in Colombia (Bogotá preferred) Hybrid model: Office presence on Mondays and Fridays, remote the rest of the week Small and agile legal team (you’ll be one of two) Fast-paced, international startup culture with global support Ready to Apply? Submit your CV in English to be considered for this impactful opportunity. Help ensure legal and regulatory integrity as we expand our presence across Latin America!
The Company: This opportunity is with an iGaming operator that is recognized as one of the significant operators in the Brazilian market. They offer a wide range of casino and sports betting products tailored to Brazilian users and are known for sponsoring one of Brazil’s most historic football clubs. The Role: The company is seeking a Workforce Management (WFM) Specialist to oversee the end-to-end planning and real-time coordination of their customer service operation. In this role, you’ll be responsible for creating and monitoring monthly shift schedules, ensuring alignment with Brazilian labor laws (CLT), forecasting staffing needs based on contact volumes and SLAs, and working closely with Operations, HR, and Legal teams to maintain compliance and performance. About You: You have at least 3 years of experience in WFM within a contact center environment, ideally in the iGaming, tech, or 24/7 service industry. You bring strong analytical skills, fluency in English, and are well-versed in WFM tools like Genesys or Verint. Your understanding of Brazilian labor law, paired with your Excel proficiency and ability to manage time-sensitive schedules, makes you a key contributor to operational success. Does this sound like you or someone you know? If so, please contact Alexandra Bomberg at Pentasia for a confidential discussion.
About the Role: This opportunity is ideal for someone who thrives in a fast-paced, cross-functional environment and has a passion for maintaining secure and seamless payment operations. The role is pivotal in ensuring a positive customer experience while protecting against fraudulent activity. This position supports both operational tasks and strategic improvements across payments and fraud prevention, making it a critical function within the business. Main Responsibilities: Monitor and manage financial transactions, including deposits, withdrawals, and escalated customer support issues. Collaborate across departments to investigate and resolve payment, compliance, and fraud-related incidents. Support fraud prevention initiatives and AML checks, ensuring alignment with gambling authority regulations. Maintain active communication with external payment providers to troubleshoot and resolve transactional discrepancies. Analyze trends in payment success, fraud behavior, and conversion bottlenecks, and propose improvements. Evaluate transactional costs and recommend cost-effective gateway strategies. Research and propose new payment options to support regional expansion while meeting regulatory obligations. Produce detailed reports and dashboards on payment performance, fraud cost, and chargeback metrics. Desired Experience: 3–5 years in the payments or fraud analysis domain. Degree in Finance, Business, Information Technology, or a related discipline. Demonstrated analytical skills in optimizing payment efficiency and fraud detection. Strong knowledge of digital payment platforms, aggregators, and industry compliance requirements. Proficient in financial software tools and collaborative platforms like Slack and Jira. Experience in high-risk industries such as online gambling or e-commerce is desirable. Additional asset: expertise in global PSP rules, fraud investigation, chargeback handling, or prior work with law enforcement.
Established international iGaming company on the lookout for Customer Service Executive (Swedish Speaking) Form part of an international iGaming company Chance to kickstart your career with growth opportunities Location: Malta Workplace: Hybrid Your Role: Assist customers via live chat, email, and phone, providing timely and effective support. Take ownership of more complex issues, ensuring they are resolved efficiently. Collaborate with internal teams and external partners to resolve customer concerns. Process KYC verification and enhanced due diligence when necessary. Review and approve withdrawal requests in line with security protocols. Conduct daily security checks to monitor new accounts and transactions. Analyze customer interactions and provide feedback to improve services and self-help resources. Support CX initiatives by contributing insights on customer trends and system improvements. Handle additional tasks as required by the Customer Experience Management team. What You Bring: Fluent Swedish (spoken and written) with strong communication skills. Interest in sports and casino is a plus. Analytical mindset and problem-solving abilities. Ability to work flexible shifts, including night shifts. Previous customer service experience is an advantage. Strong multitasking skills and ability to work in a fast-paced environment. What’s in It for You? Competitive salary of €26K Quarterly team events and weekly company socials Hybrid work setup with a home-office setup allowance Work remotely from anywhere yearly benefit Wellbeing allowance Private health insurance with dental coverage
On-site in Bucharest, Romania Salary: Circa NET €3K/MONTH Additional Discretionary Performance Bonus What You'll Be Doing Lead and manage a cross-functional department focused on presentation and studio standards Coach and support team leads to ensure efficiency, quality, and alignment with business goals Oversee inventory control and ensure continuity of supplies, with a focus on cost-effective procurement Analyse performance metrics and streamline workflows for improved productivity Implement consistent on-screen appearance and branding standards across all locations Collaborate closely with studio and operational heads to maintain smooth daily execution Support new studio setup, scaling, and adherence to brand and service expectations What You Bring 2+ years in a senior operational or leadership role Strong project management and team development experience Fluent English communication skills Confident working with KPIS, reporting, and process optimisation Budget and procurement experience with a sharp eye for cost savings Organised, proactive, and collaborative mindset Bonus: Interest or experience in visual merchandising, retail, fashion, or hospitality industries Perks & Benefits Private health coverage from day one Daily meals provided on-site Free gym access after 6 months Office wellness perks (massage sessions, relaxation areas) Referral bonuses Career growth in a high-performing, international team environment
Why Join Us? Competitive salary based on your experience and expectations Uncapped performance-based bonuses after three months Career growth opportunities in a fast-expanding iGaming company Who Will You Work For? A rapidly growing international organization providing specialized services within the iGaming industry. Focused on innovation, compliance, and customer satisfaction, this company values skilled professionals who can drive sportsbook performance in key markets. Why This Role? As a Sportsbook Manager, you’ll lead operations for the US market, connecting product, trading, and support teams to deliver a top-tier betting experience. This role is ideal for someone with sportsbook expertise, a deep understanding of US sports, and a hands-on, analytical mindset. Key Responsibilities: Ensure smooth, competitive, and engaging player experience Coordinate with internal teams to align goals and operations Prioritize and manage sportsbook product improvements Handle escalated support issues and resolve them efficiently Monitor US market trends and competitor offerings Track performance metrics and deliver actionable reports Requirements: 3+ years of sportsbook management experience in the US market Strong knowledge of sportsbook products and trading iGaming experience is mandatory Fluency in English and Spanish Strong analytical and communication skills Self-starter, comfortable in a fast-paced, international environment Benefits: Structured professional development programs with training and mentorship Vibrant, international office environment with a spacious PlayZone Special company perks, including birthday gifts, wedding and newborn celebrations Complimentary office snacks, including fresh fruits and refreshments Ready to lead US sportsbook operations and shape player experiences? Apply now to join a global team making waves in iGaming.
This is an exciting opportunity to join a world-leading iGaming client as a Casino and Sportsbook Product Specialist. The role focuses on driving the growth and performance of casino and sportsbook verticals by managing game integrations, optimizing digital placement, supporting promotional strategies, and enhancing the overall user experience. You’ll act as a key link between internal teams, regulators, and vendors to ensure top-tier product delivery across markets. Key Responsibilities: Manage the integration of new casino games and providers, including regulatory approvals and CMS updates. Oversee game and content positioning on the website in collaboration with the casino team. Track and analyze market performance against GGR goals, providing guidance to improve SB results. Coordinate promotional budgets and campaigns with the global team and providers. Handle customer support escalations and benchmark competitors’ offerings regularly. Engage in commercial discussions with local vendors to enhance the product lineup. Desired Experience: Strong English communication skills. At least 3 years in the iGaming or digital sector. Familiarity with product development and technical platforms. Skilled in Google Workspace, Slack, Airtable, and Intercom. Detail-oriented and proactive; experience with startups and sports betting is a plus
