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Operations.

Administration, customer experience, live dealers – operations roles provide a fantastic gateway to iGaming and Payments Skills needed vary greatly, from languages to customer facing roles. Discover exciting work opportunities with roles thar are open to those with or without industry experience.

Latest Operations Jobs.

HR Director

Posted 6 days ago
  • Panama, Central America
  • Competitive

Why Join Us? Exciting opportunity to lead HR strategy in a fast-growing international company Hands-on role shaping company culture and developing organizational talent Dynamic, collaborative work environment with a strong focus on innovation and people Who Will You Work For? An international service provider supporting companies in the iGaming space, offering a range of customized business solutions across the LATAM region. With steady growth and a people-focused approach, the company is expanding its operations while maintaining a strong commitment to professionalism, innovation, and team culture. Why This Role? As the Country HR Manager, you will lead the HR and Administration functions for the Panama office. You will act as a strategic partner to senior leadership, ensuring legal compliance, elevating the employee experience, and building a workplace culture that attracts and retains top talent. This role is perfect for a driven HR leader looking to make a lasting impact in a high-growth setting. Key Responsibilities: Develop and execute HR strategies aligned with business goals for a 300+ person workforce. Ensure full compliance with local labour laws, policies, and regulations. Manage daily HR operations, including payroll, HRIS systems, and employee data. Act as a trusted advisor on employee relations, disciplinary matters, and conflict resolution. Lead initiatives that drive employee engagement and promote a positive workplace culture. Collaborate with global HR teams on projects related to recruitment, learning & development, compensation, and benefits. Oversee employer branding initiatives to attract high-quality candidates. Manage and mentor a local HR team of 3–4 members. Supervise general office administration to support smooth operations. What Will Help You Succeed? Strong understanding of local HR laws and compliance best practices Leadership experience and the ability to coach and develop HR team members Excellent communication, interpersonal, and problem-solving skills A passion for building people-first cultures and improving the employee experience Requirements: Bachelor's degree in HR, Business Administration, or a related field (Master’s or certification like SHRM/CIPD is a plus) Minimum 5 years’ experience in HR management, ideally in the Online BPO or related industry Proven track record in strategy implementation, employee relations, and HR operations Proficiency in HR systems and tools (e.g., HRIS, payroll software, MS Office) Bilingual in English and Spanish Benefits: Professional development & mentorship opportunities Office perks including snacks, drinks, and regular team celebrations A modern, vibrant workspace in Panama City Recognition for life events such as birthdays, weddings, and newborns If you're a people-first leader ready to shape the future of HR in a growing company, we’d love to hear from you. Apply now!  

Customer Support Team Leader

Posted 7 days ago
  • São Paulo, Brazil
  • Competitive

The Company: This opportunity is with an iGaming provider with multiple B2C brands under them. They specialize in Casino related products and offer casino related games to their customers across various markets including Latam, Canada, Europe etc. The Role: The company is on the look-out for a Customer Service Team Lead to oversee the daily operations of the Customer Service Department in Brazil, consisting of around 18 members. You’ll be responsible for the productivity and performance of these agents, and hiring additional agents if needed. In addition, you will also be conducting customers KYC verifications and overall Risk/Compliance assessment monitoring. About You: You have a strong background in customer service and/or operations, with experience leading/supervising a team, preferably within the iGaming industry. You also have excellent communication skills in both English and Portuguese, and excellent organizational skills.  Does this sound like you or someone you know? If so, please contact Alexandra Bomberg at Pentasia for a confidential discussion.  

SENIOR SPORTS TRADER – Relocation - Tijuana, Mexico

Posted 29 days ago
  • Tijuana, Mexico
  • $60,000 - $70,000 + bonus + relocation + benefits

SENIOR SPORTS TRADER – Relocation to Tijuana, Mexico   My client is seeking an experienced Sports Trader to join their dynamic online trading team. The ideal candidate will be responsible for optimizing the sports trading products and services. This role demands a deep understanding of all betting markets (particularly soccer), risk management, and trading strategies. As a Senior Sports Trader, you will be instrumental in developing innovative trading solutions and improving market performance. There is a great opportunity here for rapid development into a leadership role of a growing team that is on the cusp of expanding into new markets. Position tasks / Responsibilities: Market Management: Analyze and manage soccer betting markets, ensuring competitive pricing and market integrity. Risk Management: Monitor and manage risk positions across various soccer events, implementing strategies to maximize profitability and minimize risks. Data Analysis: Utilize advanced analytical tools to interpret market trends and make data-driven decisions. Team Leadership: Guide and mentor junior traders, fostering a collaborative environment to enhance team performance. Product Development: Collaborate with the product team to innovate and improve sports trading products and platforms. Stakeholder Engagement: Communicate effectively with internal teams and external partners to align trading strategies with business objectives. Regulatory Compliance: Ensure all trading activities comply with regulatory requirements and company policies.  Work Schedule: In accordance with the worldwide sporting event schedule, shifts are variable, including night shifts, weekends, and public holidays. (40 hours regular per week) Work Experience Requirements:  Minimum of 5 years of experience in sports trading. Strong understanding of sports betting markets and trading platforms. Excellent analytical and quantitative skills. Proficient in using trading software and data analysis tools. Leadership experience with the ability to mentor and develop team members. Exceptional communication and interpersonal skills. Ability to work flexibly in a fast-paced and dynamic environment. Written and spoken English is required. Spanish is a plus. What We Offer: Competitive salary and bonus structure. Excellent benefits package. Opportunities for professional growth and development. A dynamic and inclusive work culture. Access to the latest tools and technology in sports trading. Relocation package Unlimited PTO

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