Marketing.

VIP Account Manager – Online Casino Location: Malta or Remote Type: Full-time Languages: English & German (mandatory) A growing online casino business is seeking an experienced VIP Account Manager to manage and develop relationships with its highest-value players. This role is central to driving VIP engagement, retention, and lifetime value through highly personalised service, outbound engagement, and close collaboration with CRM and internal teams. Key Responsibilities Act as the main point of contact for VIP players, delivering a premium, personalised service Build long-term relationships to maximise retention, engagement, and player value Manage VIP communications across phone, email, and chat Execute outbound calls for player activation, reactivation, and retention Plan and deliver tailored VIP promotions, incentives, and special events Resolve player issues relating to payments, bonuses, and account management Track and report on VIP performance, activity, and engagement metrics Work closely with CRM to support segmentation and targeted VIP campaigns Conduct quality checks across markets and flag operational or technical issues Represent VIP player needs internally across product, support, and technical teams Requirements Native-level German and fluent English (essential) Proven experience in a VIP or high-value player role within online casino Strong commercial mindset with confidence handling VIPs over the phone Excellent communication, relationship management, and retention skills Data-driven with strong organisational and reporting abilities Experience with CRM and customer engagement tools is highly desirable What’s On Offer A key role within a growing online gaming business Flexible working (Malta-based or remote) Competitive salary with performance-based commission Flat structure with visible impact and fast decision-making Close collaboration with senior stakeholders and long-term growth potential

A leading global digital marketing business within the online gambling and sports betting sector is seeking a Head of Social Media to build, shape and scale its social media function across a portfolio of high-profile international brands. This is a newly created leadership role with significant influence across brand, acquisition, content, influencer marketing, lifecycle marketing and paid media. You'll be responsible for defining the social strategy, building the team structure and ensuring world-class execution across multiple markets. The Opportunity As Head of Social Media, you'll own the strategic direction of organic social and influencer marketing activity, driving audience growth, engagement, brand awareness and commercial performance. Working closely with senior stakeholders across Marketing, Content, SEO, CRM and Paid Media, you'll ensure social channels play a central role in customer acquisition, retention and revenue generation. Key Responsibilities Develop and own the global social media strategy across multiple brands Build and lead a high-performing social media team Define content pillars, platform strategies and brand voice guidelines Oversee execution across Meta, TikTok, X, YouTube and emerging platforms Lead influencer marketing strategy and creator partnerships Drive audience growth through innovative content and trend adoption Collaborate with Paid Media, SEO, Content and CRM teams to maximise performance Establish reporting frameworks and KPI measurement across all social initiatives Ensure all activity complies with regulatory and platform requirements Foster a data-driven, test-and-learn culture Requirements 5+ years' experience leading social media, content or digital marketing functions Proven track record building and managing social media teams Strong experience across organic social and influencer marketing Deep understanding of content strategy, social platforms and audience growth Experience translating strategy into scalable operational execution Strong analytical and commercial mindset Excellent stakeholder management and leadership skills Experience within iGaming, sports betting or highly adjacent sector Why Consider This Opportunity? High-profile leadership position within a globally recognised digital marketing business Significant influence across multiple brands and international markets Opportunity to build and shape the social media function from the ground up Work at the intersection of content, acquisition, influencer and brand strategy Competitive compensation package and long-term career growth opportunities Interested in learning more? Apply now

Pentasia is partnering with an exciting high-growth online sweepstakes business that has recently completed a major rebrand and is entering its next phase of expansion. As the business continues to scale, they are seeking a Director, Product & Commercial Analytics to become a key member of the leadership team. Reporting directly to the General Manager, this role will sit at the centre of commercial decision-making, helping shape product strategy, player growth, retention, payments performance, profitability, and overall business success. This is far more than a reporting function. The successful candidate will use data to influence strategic decisions, challenge assumptions, identify growth opportunities, and provide leadership with the insights needed to scale a profitable and sustainable gaming business. Key Responsibilities Commercial & Player Analytics Own and optimise key business metrics including LTV, ROAS, retention, profitability, player value and cohort performance. Evaluate acquisition quality, CRM effectiveness, VIP performance and player lifecycle activity. Develop frameworks that support investment and resource allocation decisions. Product & Gaming Analytics Partner with Product and Operations teams to assess game performance, promotional effectiveness, loyalty initiatives and personalisation strategies. Analyse engagement, conversion, retention and monetisation metrics. Support commercial decision-making through supplier and content performance analysis. Payments, Risk & Sweepstakes Economics Analyse payments performance, fraud trends, chargebacks, KYC outcomes and redemption behaviour. Evaluate sweepstakes economics and identify indicators of operational or compliance risk. Help ensure growth remains healthy, scalable and sustainable. Forecasting & Strategic Decision Support Build forecasting models across acquisition, retention, revenue and profitability. Support budgeting, planning and scenario analysis. Develop executive reporting frameworks and KPI governance processes. Deliver strategic recommendations that directly impact business performance. What We're Looking For Required 5+ years of experience within analytics, strategy, product analytics, gaming analytics or a related field. Strong SQL and business intelligence expertise. Proven ability to translate complex data into commercial decisions. Experience partnering with senior stakeholders and cross-functional teams. Excellent communication, analytical and problem-solving skills. Preferred Experience within Sweepstakes, Social Casino or iGaming. Knowledge of player value modelling, CRM analytics, payments, fraud or retention. Experience with forecasting, experimentation and statistical analysis. Familiarity with tools such as Snowflake, Databricks, Power BI, Tableau or Python. Why Join? This is a rare opportunity to join a rapidly scaling gaming business at a pivotal stage of growth. You will work directly with executive leadership, influence strategic direction, and build the analytical foundations that drive long-term commercial success.