Operations Manager .
Operations Manager – Gaming (Regulated B2C)
Location: Malta (Hybrid)
Industry: iGaming / Online Casino & Sportsbook
Type: Full-time
Salary: €60-90k DOE
Overview
An established European operator is expanding its licensed operations in Malta and is looking for a hands-on Senior Operations professional to work closely with the CEO and take ownership of day-to-day operational performance under the Maltese regulatory framework.
This is a functional leadership role with real operational depth across casino and/or sportsbook, risk, fraud, compliance coordination, and supplier management.
You will not be managing only from a distance. The role requires someone who understands how the product works, how providers are onboarded, how payments and fraud flows behave, and how regulated operations run in practice.
What You’ll Be Responsible For
- Overseeing daily B2C operations across casino and/or sportsbook, ensuring platform stability and performance
- Acting as the operational point of contact for licensed activities and working closely with internal key functions
- Managing risk and fraud processes linked to payments, chargebacks, bonus abuse, and transactional monitoring
- Coordinating with PSPs, platform providers, game studios, and external suppliers
- Supporting game and provider onboarding, configurations, and operational readiness
- Handling incidents, root-cause analysis, and operational improvements
- Contributing to team setup and process building as the Malta function scales
- Providing operational reporting and insights directly to senior leadership
What We’re Looking For
- Strong hands-on experience in MGA-regulated B2C iGaming operations
- Solid exposure to risk, fraud, payments, and compliance collaboration
- Good understanding of casino operations (game setup, providers, flows) – sportsbook knowledge is a plus
- Experience working with PSPs, platforms, and third-party suppliers
- Ability to operate independently in a regulated, high-availability environment
- Comfortable working directly with senior stakeholders and supporting licence-related functions
- Exposure to building or scaling teams/processes is a strong advantage
Why This Role
- Work directly with executive leadership
- Be part of a newly structured Malta operation with real ownership
- Broad scope across operations, not a siloed function
- Hybrid setup in Malta
Lucky Shankar
Managing Consultant
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