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The Payments Support Representative serves as the first point of contact for customers, providing timely and professional assistance in both English and Italian across chat, email, and other communication channels. This role ensures the smooth and accurate processing of customer deposits and withdrawals, proactively resolving payment-related issues to minimize service disruption and enhance the customer experience. Working closely with internal teams, third-party payment providers, and other stakeholders, the Payments Support Representative maintains high service standards, troubleshoots technical challenges, and identifies opportunities to streamline processes. Operating within a 24/7 shift pattern, the role plays a key part in safeguarding payment performance, fostering customer trust, and supporting the company’s operational excellence in a fast-paced environment. Role and Responsibilities Respond to customer inquiries and requests in a timely and professional manner via chat and email, Phone. Resolve customer issues and complaints, offering solutions and following up to ensure satisfaction Respond to customer inquiries in both English and Italian, with fluency in both languages Keep up-to-date with product information and company policies to accurately assist customers Maintain customer data and communicate effectively with internal teams as needed Continuously strive to improve the customer experience by providing feedback and suggestions for process improvements Monitor customer deposits and withdrawals to ensure uptime, accuracy and speed. Identify, investigate, and resolve payment-related issues, ensuring minimal disruption to customers Collaborate internally and externally to improve deposit and withdrawal experience and performance, troubleshoot technical issues, and suggest improvements to streamline payment processes Liaise with third-party payment processors and service providers to resolve issues, and ensure high deposit and withdrawal acceptance rates Work experience and skills Experience: Excellent communication skills, both written and verbal, in both English and Italian Prior experience in a customer service role (face-to-face, online or phone-based) Critical thinking/problem-solving capabilities Stakeholder management/engagement capabilities Availability to work on a 24/7 rotating roster Ability to work efficiently and effectively in a fast-paced environment Familiarity with online betting industry Previous experience working with Slack, G-Suite Personal qualities and behavioural traits Excellent communication and written skills Ability to take initiative Customer and solution focused Ability to multi-task Ability to work effectively without supervision Strong problem-solving and analytical skills

CDD & Responsible Gaming Manager Location - Ceuta, Spain (Onsite) Salary - EUR66K A reputable iGaming business is on the lookout for an experienced CDD & Responsible Gaming Manager to drive forward their Customer Due Diligence and RG strategies. What you’ll be doing: Leading the Customer Due Diligence team—managing performance, team development, and service standards. Defining and rolling out the CDD and Responsible Gaming strategies in line with company goals and regulatory obligations. Overseeing processes related to KYC, social responsibility, anti-money laundering, and fraud mitigation. Ensuring operations align with internal policies and external legal standards, reducing risk exposure. Streamlining team workflows and processes to manage inbound queries, investigations, and task management efficiently. Monitoring and reporting on key metrics and performance insights via daily, weekly, and monthly reports. Acting as the key escalation point for complex cases and first-line complaints. Leading succession planning, mentoring, and nurturing a high-performing team culture. What the business is looking for: A proven track record of managing multi-skilled operational teams. Strong commercial awareness with a balanced approach to compliance. Exceptional stakeholder management and interpersonal relationship-building skills Analytical and solution-oriented thinking, able to assess complex scenarios and make sound decisions. Adaptability to evolving regulatory frameworks and internal business shifts. Benefits: Competitive salary  

Account Manager – Russian Speaking On-Site role based in Malta Launchpad your career into iGaming No iGaming industry recquired  Learn from industry veterans International industry exposure This company is a fast-growing, forward-thinking player in the iGaming space, specialising in delivering top-tier gaming content and solutions to operators worldwide. They pride themselves on their innovative approach, dynamic culture, and commitment to building lasting partnerships. With a passionate team and a clear growth vision, this company blends industry expertise with fresh ideas to create exceptional experiences for both our clients and their players. This role is ideal for a driven, Russian-speaking professional eager to launch their career in the commercial side of the iGaming industry. As an Account Manager, you’ll work closely with clients to build strong relationships, support their success, and identify opportunities for growth. Guided by experienced industry mentors, you’ll gain hands-on exposure to account strategy, performance analysis, and revenue optimisation, while developing the skills needed to thrive in a fast-paced, competitive market. Does this sound like you or someone you know? Reach out to Guy Derham – guy.derham@pentasia.com

The Mathematician is responsible for designing and developing the mathematical models that define the core mechanics of online slot games. This role combines a strong background in probability theory and statistical analysis with a deep understanding of player psychology and slot game dynamics; turning creative game concepts into mathematically sound and compelling products that stand out in the competitive iGaming market. Responsibilities: Create and define math models for slot games, including reel strips, pay tables, bonus features, and progressive mechanics. Produce clear and comprehensive math documentation for internal teams and external regulators, including game flowcharts and probability models. Design models that meet the requirements of regulated markets across multiple jurisdictions, adapting game mechanics as needed. Create engaging and innovative successful slot experiences by balancing performance metrics such as Return to Player (RTP), hit frequency, and volatility with creative gameplay features. Write simulation and demo code for games as well as run simulations to test mathematical models, verify theoretical values, and ensure expected behavior across different gameplay scenarios. Work closely with game designers, developers, and artists to align math models with gameplay mechanics and the creative vision. Analyze and stay informed on market and industry trends and identify opportunities for innovation. Requirements: Bachelor’s Degree in Mathematics/Statistics with a strong understanding of statistics and probability. 5+ years in the iGaming industry. Proficient in C#. Proficient in Microsoft Office Programs. Proficient in JIRA.

Money Laundering Reporting Officer (MLRO) Location - UK, Remote Full Time, Permanent   My client, a sports betting, UK licensed gambling operator, is looking for a MLRO to strengthen their anti-money laundering (AML) and financial crime compliance, ensuring adherence to UK regulations.   Key Responsibilities: Monitor and assess transactions for suspicious activities, escalating as necessary. Assist with preparing internal Suspicious Activity Reports (SARs) and maintaining proper records. Support customer due diligence (CDD), enhanced due diligence (EDD), and continuous monitoring efforts. Contribute to AML risk assessments and ensure relevant documentation is up-to-date. Stay informed on regulatory updates and emerging risks in the gambling sector. Help organize AML/CTF training sessions for staff.   What We're Looking For: Previous experience in AML/CTF compliance, preferably within the gambling or regulated sectors. In-depth knowledge of UKGC regulations, AML laws, and SAR reporting. Experience as an MLRO. Exceptional attention to detail, organizational skills, and a proactive mindset. Professional AML certifications (e.g., ICA AML, CAMS) are a plus. Already a PML Holder   Benefits: Lead and shape AML strategies in a growing, values-driven company. Competitive salary with growth opportunities.

We're looking for a skilled PPC Team Leader to remotely manage and support a team of Google Ads specialists. This role focuses on strategic execution, budget optimization, and performance growth across multiple high-budget accounts. Strong leadership, analytical ability, and deep expertise in Google Ads are essential. Key Responsibilities: Lead and support a remote team of Google Ads experts Manage large-scale budgets across multiple accounts Report on performance and communicate insights to management Collaborate with Google’s team for optimization opportunities Improve processes, testing, and overall efficiency Stay current with PPC trends and share best practices Requirements: 4+ years leading PPC teams, 8+ years managing Google Ads Proven success with €500k+ monthly ad spend Strong leadership, analytics, and communication skills Experience with app campaigns and tools like Google Analytics Familiarity with Meta (Facebook), Bing – a plus iGaming or regulated market experience is an advantage Fluent in English; Spanish a plus

Exciting opportunity to own and manage the sportsbook vertical, including event coverage, content curation, user experience, and promotional campaigns. Responsibilities Develop and implement a strategic plan to grow the sportsbook offering across key markets, with a focus on player behaviour, emerging sports trends, and local preferences. Ensure comprehensive and timely coverage of global and regional sporting events (e.g., EPL, NBA, UFC, PBA, FIBA, etc.). Manage the sportsbook calendar and coordinate with traders to optimize content scheduling. Work with internal or third-party trading teams to define and manage odds models, betting markets, and betting limits. Analyse betting margins and implement strategies to ensure competitive yet profitable offerings. Monitor odds accuracy, availability, and suspensions across events to reduce player complaints and maximize uptime. Analyse betting patterns, player preferences, and market demand to guide content and campaign strategies. Collaborate with CRM and marketing teams to deliver sportsbook-specific bonuses, promotions, and loyalty campaigns. Work closely with Product, CRM, BI, VIP, Risk, and Compliance teams to ensure a seamless, compliant, and player-friendly experience. Monitor betting behaviour to identify potential fraud, abuse, or arbitrage in coordination with the risk and fraud team. Ensure sportsbook offerings and promotions comply with local laws and regulatory. Define, track, and report on sportsbook KPIs, including GGR, turnover, margin, bet count, active users, and campaign ROI. Deliver weekly and monthly performance reviews and forecasting reports to management. If you have run a sportsbook and have knowledge of the Philippines market please get in touch for more details. 

Our client is an award-winning international developer and distributor of innovative gaming products for the betting industry (B2B). Their mission is to help their partners to nurture casual players into gamers. Their diverse portfolio is designed to be simple, engaging, and entertaining for recreational players. With a strong focus on fun and safe gaming, they serve 2000+ brands globally in over 50 countries, delivering top-tier interactive experiences to online and land-based operators. They are seeking a talented Game Producer to join the team and play a key role in shaping and delivering their next generation of games from concept to cash.  This role focuses on the full lifecycle of real money Slot and RNG games – from concept through to commercial launch.  They’re looking for someone who combines creativity with structure, understands the fundamentals of game design and math, and brings passion for creating both commercially successful and truly innovative titles. Responsibilities Game Conceptualization and Ownership: Lead the ideation and development of unique, player-first game concepts, with a strong focus on innovation and differentiation, while aligning with our’ strategic goals.. Game Design: Create detailed design documentation covering gameplay mechanics, user flow, progression systems, interfaces, and other core elements. Mathematical Understanding: Collaborate with in-house math experts to refine and review game math models.  A solid understanding of key principles like RTP, volatility and pay table structures is essential. Prototyping: Work with UX designers and developers to create prototypes and proof-of-concept demos that validate gameplay and feature ideas. Balance and Optimization: Participate in the fine-tuning of game parameters to ensure a balance of fun, fairness, and commercial viability. Collaboration: Coordinate cross-functionally with developers, artists, QA, and data analysts to ensure seamless execution across all stages of production. Testing and QA: Support playtesting, bug identification, and iteration cycles to ensure the game delivers against both player expectations and performance metrics. Market Research: Monitor market trends, player behaviors, and competitor activity to continuously inform game and feature design decisions. Documentation: Maintain high-quality documentation of game designs, mathematical frameworks, user flows, and production plans. Compliance: Ensure that all games are developed in accordance with relevant gaming regulations and certification standards. We expect you possess At least 5 real-money slot/RNG games released from concept to market, where you owned the full production cycle Ability to explain the design rationale behind the games you’ve built: why the theme, math, and features were chosen Focus on innovation: with a keen eye for new features, mechanics, and themes that elevate the player experience Proven experience as an RNG Game Designer/Producer, preferably in the iGaming or betting industry Strong mathematical and analytical skills, with the ability to create and analyze complex slot math models Proficiency in game design software and tools Creativity and a passion for creating unique and engaging gaming experiences Excellent communication and teamwork skills Knowledge of gaming regulations and compliance is a plus Experience with mobile and online gaming platforms is desirable

Job Title: Head of Treasury (Crypto) Department: Finance & Treasury Location: Remote, Europe Overview My client, a growing Platform Provider within the Crypto space, is looking for an experienced and detail-driven Head of Treasury to lead the crypto treasury operations. You’ll manage all digital asset flows—ensuring fast, secure, and cost-effective transactions for our users. Key Duties Oversee end-to-end crypto deposits and withdrawals. Manage liquidity across major digital assets (BTC, ETH, USDT, etc.). Monitor blockchain activity and adjust fee strategies for efficiency. Reconcile on-chain data with internal ledgers daily. Enforce strong security protocols in partnership with the security team. Report on holdings, transaction volumes, and P&L. Assess and integrate new cryptocurrencies and chains. Explore and adopt advanced crypto treasury tools and DeFi options. Requirements Must-Have: 4+ years in crypto treasury/operations/finance roles. 2+ years in a crypto casino and/or sportsbook. Strong blockchain knowledge and asset management experience. Extensive use of Fireblocks. Skilled in on-chain analysis and data reconciliation. Deep awareness of crypto security risks. Nice-to-Have: Experience with crypto-focused treasury systems. Scripting or basic automation skills. Degree in Finance, Economics, Computer Science, or related field. Whats in it for you? An attractive salary + a friendly team to join!

Job Title: Head of Global AML & Risk Location: Remote Job Type: Full-Time, Permanent About the Role A growing Platform provider is looking for an experienced and strategic leader to head their global Anti-Money Laundering (AML), Counter-Terrorism Financing (CFT), and risk operations.  Key Responsibilities Lead the design and implementation of AML/CFT and risk frameworks across all jurisdictions. Serve as the primary liaison for regulators, partners, and B2B clients on compliance matters. Oversee customer risk lifecycle including KYC, CDD, and EDD processes. Use blockchain analytics to monitor crypto transaction risk. Manage suspicious activity reporting and enterprise-wide risk assessments. Develop fraud detection protocols and ensure ongoing risk mitigation. Keep leadership informed with regular risk reports and strategic updates. Stay current with global regulatory changes in crypto and online gaming sectors. What You Bring? 5+ years in senior AML, compliance, or risk roles. Industry experience in crypto, fintech, or online gambling is essential. Track record of building cross-border risk frameworks and high-performing teams. Deep knowledge of AML/CFT laws and risk management practices. Preferred: CAMS or similar certification. Hands-on with crypto monitoring tools. Experience working with international regulators. What's in it for you? An attractive salary + a friendly team to work alongside !