The Payments Support Representative serves as the first point of contact for customers, providing timely and professional assistance in both English and Italian across chat, email, and other communication channels. This role ensures the smooth and accurate processing of customer deposits and withdrawals, proactively resolving payment-related issues to minimize service disruption and enhance the customer experience. Working closely with internal teams, third-party payment providers, and other stakeholders, the Payments Support Representative maintains high service standards, troubleshoots technical challenges, and identifies opportunities to streamline processes. Operating within a 24/7 shift pattern, the role plays a key part in safeguarding payment performance, fostering customer trust, and supporting the company’s operational excellence in a fast-paced environment. Role and Responsibilities Respond to customer inquiries and requests in a timely and professional manner via chat and email, Phone. Resolve customer issues and complaints, offering solutions and following up to ensure satisfaction Respond to customer inquiries in both English and Italian, with fluency in both languages Keep up-to-date with product information and company policies to accurately assist customers Maintain customer data and communicate effectively with internal teams as needed Continuously strive to improve the customer experience by providing feedback and suggestions for process improvements Monitor customer deposits and withdrawals to ensure uptime, accuracy and speed. Identify, investigate, and resolve payment-related issues, ensuring minimal disruption to customers Collaborate internally and externally to improve deposit and withdrawal experience and performance, troubleshoot technical issues, and suggest improvements to streamline payment processes Liaise with third-party payment processors and service providers to resolve issues, and ensure high deposit and withdrawal acceptance rates Work experience and skills Experience: Excellent communication skills, both written and verbal, in both English and Italian Prior experience in a customer service role (face-to-face, online or phone-based) Critical thinking/problem-solving capabilities Stakeholder management/engagement capabilities Availability to work on a 24/7 rotating roster Ability to work efficiently and effectively in a fast-paced environment Familiarity with online betting industry Previous experience working with Slack, G-Suite Personal qualities and behavioural traits Excellent communication and written skills Ability to take initiative Customer and solution focused Ability to multi-task Ability to work effectively without supervision Strong problem-solving and analytical skills

Exciting opportunity to own and manage the sportsbook vertical, including event coverage, content curation, user experience, and promotional campaigns. Responsibilities Develop and implement a strategic plan to grow the sportsbook offering across key markets, with a focus on player behaviour, emerging sports trends, and local preferences. Ensure comprehensive and timely coverage of global and regional sporting events (e.g., EPL, NBA, UFC, PBA, FIBA, etc.). Manage the sportsbook calendar and coordinate with traders to optimize content scheduling. Work with internal or third-party trading teams to define and manage odds models, betting markets, and betting limits. Analyse betting margins and implement strategies to ensure competitive yet profitable offerings. Monitor odds accuracy, availability, and suspensions across events to reduce player complaints and maximize uptime. Analyse betting patterns, player preferences, and market demand to guide content and campaign strategies. Collaborate with CRM and marketing teams to deliver sportsbook-specific bonuses, promotions, and loyalty campaigns. Work closely with Product, CRM, BI, VIP, Risk, and Compliance teams to ensure a seamless, compliant, and player-friendly experience. Monitor betting behaviour to identify potential fraud, abuse, or arbitrage in coordination with the risk and fraud team. Ensure sportsbook offerings and promotions comply with local laws and regulatory. Define, track, and report on sportsbook KPIs, including GGR, turnover, margin, bet count, active users, and campaign ROI. Deliver weekly and monthly performance reviews and forecasting reports to management. Requirements 5+ years in sportsbook operations, sports trading, or sports product management within iGaming. Deep understanding of the global and regional sports betting landscape, odds, markets, and betting behaviour. Strong command of sportsbook KPIs, player behaviour analytics, odds modelling, and ROI analysis. Excellent coordination and communication skills across technical and commercial teams. Proficiency in sportsbook back-office platforms, CMS, BI dashboards (e.g., Tableau, Power BI), and Excel.

Our client is an award-winning international developer and distributor of innovative gaming products for the betting industry (B2B). Their mission is to help their partners to nurture casual players into gamers. Their diverse portfolio is designed to be simple, engaging, and entertaining for recreational players. With a strong focus on fun and safe gaming, they serve 2000+ brands globally in over 50 countries, delivering top-tier interactive experiences to online and land-based operators. They are seeking a talented Game Producer to join the team and play a key role in shaping and delivering their next generation of games from concept to cash.  This role focuses on the full lifecycle of real money Slot and RNG games – from concept through to commercial launch.  They’re looking for someone who combines creativity with structure, understands the fundamentals of game design and math, and brings passion for creating both commercially successful and truly innovative titles. Responsibilities Game Conceptualization and Ownership: Lead the ideation and development of unique, player-first game concepts, with a strong focus on innovation and differentiation, while aligning with our’ strategic goals.. Game Design: Create detailed design documentation covering gameplay mechanics, user flow, progression systems, interfaces, and other core elements. Mathematical Understanding: Collaborate with in-house math experts to refine and review game math models.  A solid understanding of key principles like RTP, volatility and pay table structures is essential. Prototyping: Work with UX designers and developers to create prototypes and proof-of-concept demos that validate gameplay and feature ideas. Balance and Optimization: Participate in the fine-tuning of game parameters to ensure a balance of fun, fairness, and commercial viability. Collaboration: Coordinate cross-functionally with developers, artists, QA, and data analysts to ensure seamless execution across all stages of production. Testing and QA: Support playtesting, bug identification, and iteration cycles to ensure the game delivers against both player expectations and performance metrics. Market Research: Monitor market trends, player behaviors, and competitor activity to continuously inform game and feature design decisions. Documentation: Maintain high-quality documentation of game designs, mathematical frameworks, user flows, and production plans. Compliance: Ensure that all games are developed in accordance with relevant gaming regulations and certification standards. We expect you possess At least 5 real-money slot/RNG games released from concept to market, where you owned the full production cycle Ability to explain the design rationale behind the games you’ve built: why the theme, math, and features were chosen Focus on innovation: with a keen eye for new features, mechanics, and themes that elevate the player experience Proven experience as an RNG Game Designer/Producer, preferably in the iGaming or betting industry Strong mathematical and analytical skills, with the ability to create and analyze complex slot math models Proficiency in game design software and tools Creativity and a passion for creating unique and engaging gaming experiences Excellent communication and teamwork skills Knowledge of gaming regulations and compliance is a plus Experience with mobile and online gaming platforms is desirable