CDD and Responsible Gambling Manager .
Competitive Salary
On-site job
Professional Services industry
Europe, Spain
Job ref37842
Post DateAugust 13, 2025
CDD & Responsible Gaming Manager
Location - Ceuta, Spain (Onsite)
Salary - EUR66K
A reputable iGaming business is on the lookout for an experienced CDD & Responsible Gaming Manager to drive forward their Customer Due Diligence and RG strategies.
What you’ll be doing:
What the business is looking for:
Benefits:
Location - Ceuta, Spain (Onsite)
Salary - EUR66K
A reputable iGaming business is on the lookout for an experienced CDD & Responsible Gaming Manager to drive forward their Customer Due Diligence and RG strategies.
What you’ll be doing:
- Leading the Customer Due Diligence team—managing performance, team development, and service standards.
- Defining and rolling out the CDD and Responsible Gaming strategies in line with company goals and regulatory obligations.
- Overseeing processes related to KYC, social responsibility, anti-money laundering, and fraud mitigation.
- Ensuring operations align with internal policies and external legal standards, reducing risk exposure.
- Streamlining team workflows and processes to manage inbound queries, investigations, and task management efficiently.
- Monitoring and reporting on key metrics and performance insights via daily, weekly, and monthly reports.
- Acting as the key escalation point for complex cases and first-line complaints.
- Leading succession planning, mentoring, and nurturing a high-performing team culture.
What the business is looking for:
- A proven track record of managing multi-skilled operational teams.
- Strong commercial awareness with a balanced approach to compliance.
- Exceptional stakeholder management and interpersonal relationship-building skills
- Analytical and solution-oriented thinking, able to assess complex scenarios and make sound decisions.
- Adaptability to evolving regulatory frameworks and internal business shifts.
Benefits:
- Competitive salary
Martha Edunyah
Recruitment Consultant
Apply for this job.
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Location - Ceuta, Spain (Onsite)
Salary - EUR66K
A reputable iGaming business is on the lookout for an experienced CDD & Responsible Gaming Manager to drive forward their Customer Due Diligence and RG strategies.
What you’ll be doing:
Leading the Customer Due Diligence team—managing performance, team development, and service standards.
Defining and rolling out the CDD and Responsible Gaming strategies in line with company goals and regulatory obligations.
Overseeing processes related to KYC, social responsibility, anti-money laundering, and fraud mitigation.
Ensuring operations align with internal policies and external legal standards, reducing risk exposure.
Streamlining team workflows and processes to manage inbound queries, investigations, and task management efficiently.
Monitoring and reporting on key metrics and performance insights via daily, weekly, and monthly reports.
Acting as the key escalation point for complex cases and first-line complaints.
Leading succession planning, mentoring, and nurturing a high-performing team culture.
What the business is looking for:
A proven track record of managing multi-skilled operational teams.
Strong commercial awareness with a balanced approach to compliance.
Exceptional stakeholder management and interpersonal relationship-building skills
Analytical and solution-oriented thinking, able to assess complex scenarios and make sound decisions.
Adaptability to evolving regulatory frameworks and internal business shifts.
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