We're a global people business - the leading recruitment consultancy in iGaming, having placed over 10,000 candidates in casino and sports betting jobs worldwide.
Our client develops gaming products for the iGaming industry, working with aggregators and online casino operators. With a focus on proprietary game development, launching new gaming brands, and building B2B partnerships. Operates internationally.
We are looking for a hands on CEO to take full strategic and operational ownership of the business: scaling products, managing partnerships, and driving commercial growth.
Key Responsibilities
Define and execute company strategy in iGaming game development and distribution
Full P&L ownership, budgeting, ROI and KPI control
Market analysis, product portfolio and brand development
Building and managing partnerships with aggregators, platforms, and casino operators
Oversight of marketing and commercialization strategy (B2B/B2C)
Building and leading management and operational teams
Ensuring regulatory compliance (Curacao, MGA, Responsible Gaming, AML/KYC)
Representation of the company at industry events and conferences
Required Background
Previous CEO / Managing Director / Head of iGaming role within iGaming, online casino, game studio.
Strong understanding of online casino market, game mechanics, aggregators, and platforms
Experience working with licensed operators and international partners
Solid business, financial, and strategic management skills
English: Intermediate or higher
Experience launching or scaling gaming brands
Strong industry network
Based in Tallinn, Estonia or willing to relocate | *Relocation package provided*
My client is seeking a CRM / Retention Marketing Leader with 3–5 years of experience in the iGaming industry experienced with managing teams and ready to drive player engagement and sustainable revenue growth. You’ll bring deep knowledge of the iGaming ecosystem (affiliates, performance marketing, CRM and retention dynamics) and strong hands-on expertise with CRM systems and automation platforms across multi-brand environments.
You’re data-driven yet creative, confident building segmentation, personalization, and multichannel communication strategies, and experienced in defining and executing CRM product roadmaps while overseeing platform development. You thrive in fast-paced, regulated, and highly competitive environments, making smart decisions that scale brand presence and performance.
Apply now or email directly at: chrysavgi.patera@pentasia.com to learn more.
Customer Service Agent (Dutch-Speaking) – Malta
We’re looking for a friendly and proactive Dutch speaker to join our customer service team in Malta. In this role, you’ll support online gaming customers through calls, chat, and email—helping with account questions, payments, security checks, and general problem-solving. Every day is different, and you’ll quickly become an expert in our products.
Location: Malta (Hybrid)
Salary: €26,000 per year + bonus
What We’re Looking For
Fluent Dutch (spoken and written)
Strong multitasking and problem-solving skills
Comfortable working shifts, including some nights
Interest in using AI tools to boost efficiency
Customer service experience is a plus
Your Daily Tasks
Assist customers via phone, chat, and email
Handle complex cases independently
Approve withdrawals and process KYC documents
Perform security checks
Support with additional tasks when needed
What We Offer
Hybrid work setup
One-time home office setup bonus
Remote work from abroad policy
Private health insurance and wellbeing allowance
VIP Account Manager – Online Casino
Location: Malta or Remote
Type: Full-time
Languages: English & German (mandatory)
A growing online casino business is seeking an experienced VIP Account Manager to manage and develop relationships with its highest-value players.
This role is central to driving VIP engagement, retention, and lifetime value through highly personalised service, outbound engagement, and close collaboration with CRM and internal teams.
Key Responsibilities
Act as the main point of contact for VIP players, delivering a premium, personalised service
Build long-term relationships to maximise retention, engagement, and player value
Manage VIP communications across phone, email, and chat
Execute outbound calls for player activation, reactivation, and retention
Plan and deliver tailored VIP promotions, incentives, and special events
Resolve player issues relating to payments, bonuses, and account management
Track and report on VIP performance, activity, and engagement metrics
Work closely with CRM to support segmentation and targeted VIP campaigns
Conduct quality checks across markets and flag operational or technical issues
Represent VIP player needs internally across product, support, and technical teams
Requirements
Native-level German and fluent English (essential)
Proven experience in a VIP or high-value player role within online casino
Strong commercial mindset with confidence handling VIPs over the phone
Excellent communication, relationship management, and retention skills
Data-driven with strong organisational and reporting abilities
Experience with CRM and customer engagement tools is highly desirable
What’s On Offer
A key role within a growing online gaming business
Flexible working (Malta-based or remote)
Competitive salary with performance-based commission
Flat structure with visible impact and fast decision-making
Close collaboration with senior stakeholders and long-term growth potential
Job Title: Algorithm Engineer – Recommendation Systems
About the Role:
We’re seeking a skilled Algorithm Engineer to develop next-generation recommendation systems for a high-traffic gaming platform. You’ll design algorithms that personalize content, boost engagement, and optimize conversion across feeds, search, channels, and in-game experiences.
Key Responsibilities:
Build and optimize recall, ranking, and re-ranking models for personalized recommendations.
Analyze user behavior, preferences, and content metadata to create robust user and content profiles.
Collaborate with product, engineering, and analytics teams to turn business requirements into scalable solutions.
Leverage large-scale real-time and offline data for modeling, similarity computations, and conversion analysis.
Explore multi-modal data (text, image, video) to enhance recommendation diversity and personalization.
Requirements:
Bachelor’s or higher in CS, Math, Statistics, or related field.
3+ years of experience in recommendation systems or algorithm development.
Strong grasp of collaborative filtering, embeddings, sequence modeling, and ranking strategies.
Solid analytical, problem-solving, and teamwork skills.
Experience with cloud AI platforms or recommendation engineering is a plus.
Why Join Us:
Work on cutting-edge recommendation tech for a growing gaming platform.
Collaborate with a passionate, cross-functional team.
Opportunity to experiment with multi-modal AI and state-of-the-art algorithms.
Job Responsibilities:
Implement AI applications according to requirements, including large model calls, API development, and data processing.
Build an enterprise knowledge base (data cleaning, embedding, vector retrieval).
Use vector databases (Milvus/Qdrant/FAISS, etc.) to complete indexing, retrieval, and debugging.
Write scripts, DAG processes, MCP tool plugins, and perform other basic engineering work.
Job Requirements:
Proficient in Python with basic backend development skills.
Experience using at least one large model API; RAG/knowledge base experience is preferred.
Familiar with either a vector library or an Agent framework.
Experience in AI application implementation or a strong interest in large models; strong hands-on skills.
Basic knowledge of algorithms and NLP/ML.
Experience Requirements:
3+ years of experience in AI-related fields; mathematics, computer science, or related majors preferred.
Has practical experience in implementing large-scale enterprise-level models.
About the Role
A growing B2C iGaming company on Malta is on the lookout for a Finance Executive to join the team. You’ll assist with PSP reconciliations, cash flow monitoring, and banking relationships, while still getting hands-on with day-to-day accounting operations and supporting the Head of Finance.
What You’ll Do
Perform PSP reconciliations
Support day-to-day accounting and payment flows
Contribute to month-end management accounts
Contribute to the monitoring of company cashflow,
Assist with external audits and provide required reports, as required
What they're Looking For
B2C gaming industry experience
Experience with PSP reconciliations
A qualified accountant (or in the final stages)
What's in it for you ?
Hybrid work culture for flexibility and in-office collaboration
Diverse and inclusive teams
Health insurance and gym access
Monthly commute allowance of 100 EUR
A day off for volunteer work
A leading B2B provider is redefining service excellence and delivering high-quality experiences to millions of users worldwide. With a workforce of more than 10,000 skilled professionals, the company continues to expand its global footprint, operating from hubs across Europe, Asia, North America, and the Middle East.
The team is committed to creating meaningful growth opportunities, investing in talent at every level, and building strong partnerships that support long-term success. Collaboration, ambition, and a shared drive for innovation sit at the heart of the culture, as employees work together to shape the future of the industry.
Role:
As the Content Manager – Social & Community, you will serve as the central voice of the brand across digital channels. You’ll be responsible for developing and executing a cohesive content strategy for both B2B and B2C audiences, shaping the brand’s online presence through creative storytelling, data-driven insights, and active community engagement. This role suits someone who combines strategic thinking with hands-on creativity and thrives in dynamic, fast-paced environments.
Responsibilities:
Develop and deliver a comprehensive social and community content strategy aligned with brand goals and audience needs.
Create engaging, high-quality content—including posts, short-form videos, graphics, and multimedia assets—tailored to individual platforms.
Oversee the content calendar, ensuring consistent, timely, and on-brand output.
Build, maintain, and moderate active online communities by responding to messages, fostering conversations, and driving positive engagement.
Monitor social channels and forums to track sentiment, identify trends, and gather insights about the brand, industry developments, and competitors.
Plan and execute social media campaigns, promotions, and initiatives designed to grow reach, strengthen engagement, and build brand loyalty.
Analyse performance metrics using various social and analytics tools, providing clear reports and recommendations to optimise future strategies.
Manage the company’s social media platforms and tools, ensuring smooth operation, proper access, and effective communication with platform providers.
Stay up to date with emerging social trends, technologies, and best practices to continually elevate the brand’s online presence.
Collaborate with marketing, creative, and cross-functional teams to maintain cohesive messaging across all channels.
Experience:
Proven experience in content management, social media strategy, or community management.
Strong understanding of major social platforms (e.g., Facebook, Instagram, X/Twitter, LinkedIn, TikTok) and their best practices.
Excellent written and verbal communication skills, with strong attention to detail and creative thinking.
Proficiency with social media tools and analytics platforms (e.g., Sprinklr, Hootsuite, Sprout Social, Buffer, Google Analytics)
Experience with design, video editing, or multimedia tools is an advantage.
A passion for community-building, audience engagement, and elevating brand advocacy.
Solid analytical and reporting skills, with the ability to translate data into actionable insights.
A collaborative mindset and strong interpersonal skills for working effectively across teams.
Pentasia is actively looking for Game Hosts/Presenters (Relocation to Armenia)!
The Company:
Our client is currently seeking enthusiastic, motivated, and dynamic individuals to join their team as Game Hosts/Presenters in the Sales and Business Development department, on-site in Armenia. In this role, you will be responsible for overseeing and facilitating various games while maintaining a high level of professionalism and ensuring exceptional customer service.
If you enjoy engaging with people and thrive in a camera-friendly environment, then this exciting opportunity is tailor-made for you!
Responsibilities:
Conduct games in accordance with established procedures, ensuring a smooth and enjoyable experience for participants (don't worry, you will receive complete training for the role!)
Engage with players through verbal interaction in the game chat, providing guidance and support as needed.
Demonstrate honesty and accuracy in all aspects of game presentation.
Attend mandatory meetings and training sessions as required.
Adhere to designated work schedules and dress code standards.
Always uphold the highest professional standards.
Required Qualifications:
Fluent in spoken and written Portuguese and English.
Strong sense of responsibility and attention to detail.
Presentable appearance and grooming.
Passion for delivering exceptional customer service.
Willingness to work flexible hours, including night shifts, weekends, and public holidays.
Benefits and offer:
Salary NET $1,000 + incentives.
Relocation with Visa assistance.
Performance-based bonuses.
Company accommodation.
Medical insurance coverage.
Access to free language courses.
Teambuilding activities and corporate events.
Complimentary tea, coffee, and refreshments.
Flexible working schedule.
Free parking facilities.
Privilege card for additional perks.
Corporate gym access.
Customer Service – Swedish Speaking
Pentasia is actively looking for Customer Service Swedish Speaking
The Company:
Our client is seeking customer-focused, proactive, and detail-oriented individuals to join their Customer Service team in Malta (hybrid). In this role, you will support customers across multiple channels while ensuring a high standard of service and compliance within the iGaming environment.
If you enjoy helping people, solving problems, and working in a dynamic setting, this opportunity is an excellent fit.
Responsibilities:
Support customers via calls, live chat, and email
Manage and resolve more complex customer queries
Approve withdrawals and process KYC documentation
Perform security checks to safeguard customers and the business
Follow internal processes, shift schedules, and quality standards
Handle relevant ad hoc tasks as required
Required Qualifications:
Fluent Swedish, written and spoken (additional Nordic languages are a plus)
Strong multitasking and problem-solving abilities
Comfortable working shifts, including occasional night shifts
Interest in using AI tools for workflow efficiency
Customer service experience is an advantage
Benefits and Offer:
Annual salary: €26,000
Bonus scheme
Hybrid working model
One-time home office setup allowance
Working remotely from abroad policy
Private health insurance and well-being allowance