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The Role I am working with an iGaming operator who is currently seeking an experienced Affiliate Manager to join their team in Gibraltar. You will be responsible for developing, managing, and optimizing the affiliate marketing program to drive high-quality content, traffic and FTDs. This role involves growing the affiliate programme, managing existing affiliates, negotiating deals, and analysing performance to ensure the affiliate programme delivers against aggressive business targets. Responsibilities Affiliate Program Management Manage and grow the affiliate programme using established and new affiliate platforms. Recruit new affiliates, and content partners to maximise FTD volumes and delivery against aggressive business plans for FTDs and ROI Negotiate commercial structures to maximize ROI and volumes. Relationship Building Develop strong relationships with top-performing affiliates to ensure consistent performance. Act as the main point of contact for affiliate partners, resolving issues and supporting their success. Coordinate exclusive offers, promotions, and content for key affiliates. Performance Monitoring & Reporting Monitor affiliate performance (traffic, leads, conversions, CPA/ROAS) and optimise Prepare reports for internal stakeholders on program performance. Compliance & Brand Integrity Ensure all affiliates comply with brand guidelines and advertising policies. Stay informed about legal and compliance requirements, including GDPR and local Romanian advertising laws.   Qualifications 4+ years of experience working as an affiliate manager in the iGaming industry. Capacity to work office based in Gibraltar. Romanian language skills strongly preferred. If you have the above experience then please Apply Now or email me directly at: chrysavgi.patera@pentasia.com

Overview Pentasia have partnered with an iGaming Operator in their search for a Paid Media Specialist. In this role, you’ll lead the strategy and performance of multi-channel paid media campaigns across major digital platforms to drive user acquisition and growth. You’ll manage budgets, optimize results, and work closely with creative and data teams to scale high-impact campaigns and support an ambitious long-term vision. Responsibilities Plan, launch, and optimise paid media campaigns across platforms such as Meta, TikTok, YouTube, and programmatic networks. Analyse campaign performance and identify opportunities to maximise ROI and reduce CPA. Partner with creative teams to ensure all assets are on brand and tailored to the local market. Collaborate with internal teams to keep paid media activity aligned with broader business objectives. Monitor competitor activity and trends within the digital media landscape. A/B test creatives, audiences, placements, and bidding strategies to scale successful campaigns. Manage advertising budgets effectively and maintain accurate tracking using analytics and attribution tools. Stay up to date with platform updates, advertising policies, and industry best practices. Qualifications / Requirements 5+ years in paid media roles, preferably in the iGaming industry Capacity to work office based in Gibraltar If you or someone in your network would be interested in the opportunity, please reach out to me for more information! - bryan.enriquez@pentasia.com

Head of Retention (CRM & Lifecycle) Overview A fast-growing iGaming operator is seeking a Head of Retention to rebuild its CRM and player lifecycle strategy. You’ll shape the full CRM ecosystem, drive UK-focused retention performance, and scale operations across multiple markets. The Role A hands-on, strategic position reporting to the CMO. You will initially own retention end-to-end, with full autonomy to execute. As the business scales, you’ll define the team structure, hire specialists, and lead the development of a new CRM tech stack and lifecycle strategy. Key Responsibilities Build and implement the CRM architecture and select the next-generation tech stack. Develop UK-focused retention strategies that meet UKGC compliance standards. Overhaul lifecycle journeys: welcome, real-time triggers, reactivation, VIP, cross-brand retention. Prepare CRM strategy for future Sportsbook launch and Casino–Sportsbook cross-sell. Own analytics: track LTV, churn, NGR, retention, and optimise through A/B testing. Develop predictive churn-prevention flows and behaviour-based segmentation. Create scalable processes and build out the retention team as the company grows. Requirements Must-Haves 5+ years iGaming CRM/Retention experience. Strong knowledge of UK market + UKGC compliance. Expertise with leading CRM and analytics tools (e.g., Braze, Optimove, Tableau, PowerBI). Data-driven decision maker with excellent communication skills. Nice-to-Haves Leadership or team management experience. Experience using AI for CRM automation or predictive modelling. Knowledge of additional regulated markets. Based in (or able to relocate to) Malta. What’s In It for You Full ownership of CRM strategy and tooling. Opportunity to scale operations internationally and build your own team. Direct collaboration with C-suite and a fast, impact-driven working environment.

My client is a leading crypto casino, sportsbook, and prediction markets platform. They are now expanding and seeking to collaborate with a Prediction Product Marketing Manager; a strategist who lives at the intersection of markets, marketing, and momentum. You will drive the go-to-market strategy, positioning, and performance of the company's prediction vertical, defining how it shows up in the market, how we tell the story, and how we turn global conversations into participation. If you understand prediction markets, trading culture, and crypto communities and can turn insight into traction, this collaboration is for you. Strategy & Proposition Development Develop and deliver the end-to-end marketing and proposition strategy for the company's new prediction vertical. Define value propositions and positioning across multiple market categories; sports, crypto, politics, and culture. Identify emerging trends within prediction markets, trading, and entertainment to inform commercial direction. Build business cases that connect user insight, opportunity, and brand positioning. Market & Customer Analysis Analyse audience behaviour, motivations, and trends to shape differentiated messaging. Monitor competitor activity to identify whitespace and edge opportunities. Go-to-Market & Lifecycle Management  Oversee launch and rollout of new features, markets, and verticals. Align campaign calendars with marketing, CRM, and community initiatives. Deliver structured creative briefs and ensure campaigns align with brand tone and positioning. Performance & Optimisation Track performance KPIs across user acquisition, engagement, and retention. Required Skills & Experience 5+ years of experience in product marketing, proposition management, or growth strategy within prediction markets, crypto trading, fintech, or sports betting. Proven experience launching and scaling digital or trading-related products. Strong commercial and analytical mindset, with the ability to link market insight to business performance. Crypto-native mindset: understanding of blockchain, tokenized economies, and Web3 behaviours. If you are excited by the idea of defining how a prediction vertical shows up in the world and how it wins, let’s talk. Apply Now directly or email me at: chrysavgi.patera@pentasia.com  

A global leader in the social casino and iGaming sector is expanding its presence in Europe and seeking a Project Manager to drive the launch of a brand-new iGaming brand. This is a pivotal opportunity to build the operational and technical foundation for a major market entry. Position Overview In this role, you will oversee the end-to-end delivery of a new brand launch, managing project scope, timelines, integrations, and stakeholder alignment. You will act as the central point of communication between business teams, external vendors, and technical development units—ensuring seamless execution from planning to Go-Live. Main Responsibilities New Brand Launch Lead the full lifecycle of the new brand project from planning to launch. Define project scope, objectives, and milestones with senior stakeholders. Develop detailed project plans and ensure deadlines are consistently met. Identify risks early and implement mitigation strategies to ensure smooth delivery. 3rd-Party Integrations Manage evaluation and onboarding of key third-party systems including PAM, CRM, Wallet, and Operations tools. Oversee vendor relationships and verify alignment with SLAs and technical requirements. Coordinate API integrations to ensure smooth communication between platforms. Cross-Functional Collaboration Serve as the bridge between stakeholders, internal teams, and external development partners. Translate business requirements into technical specifications and clear user stories. Ensure alignment between the Malta office and international headquarters. Remove blockers, resolve conflicts, and support productive team workflows. Qualifications 5+ years of experience as a Project Manager in the IT industry. Strong background in iGaming (highly preferred). Understanding of UKGC-compliant casino/sportsbook systems, including PAM, Wallet, and CRM tools. Fluent English with excellent written and verbal communication skills. Solid understanding of technical architecture and API integrations. Strong analytical and problem-solving mindset. Preferred Qualifications Experience launching brands using White Label PAM solutions (e.g., Pragmatic Solutions, Playtech, Light & Wonder). Proficiency with project management tools such as Jira and Confluence. Knowledge of regulatory frameworks (UKGC, MGA, SGA, AGCO, DGOJ). Based in Malta or eligible to work there.

Full stack Developer – on-site Madrid, ES An established technology-driven company is seeking a talented Full stack developer to join their growing development team in Madrid. This role suits someone who enjoys solving complex challenges, working closely with users, and delivering innovative, high-performing web applications. Required Qualifications Solid experience as a Full Stack Developer, ideally working with 70% frontend and 30% backend responsibilities. Strong proficiency in React and the modern JavaScript/TypeScript ecosystem. Experience developing backend applications using .NET / .NET Core. Proficiency in HTML5, CSS3, and responsive design. Experience working with RESTful APIs and integrating client-server features. Familiarity with Git and collaborative development workflows. Good understanding of software architecture, clean code principles, and best practices  

Pentasia are supporting an Operator in their search for a highly skilled Head of Marketing Data. This in an on-site role based in Costa Rica, with a full relocation package included. Successful candidates will have proven experience owning and leading entire marketing data functions and delivering insightful reports, analysis and performance optimisations.     Key Responsibilities  Leadership & Strategy  Lead the marketing data function and set a clear strategy aligned with commercial objectives.  Build, mentor, and manage a focused team of analysts and BI specialists.  Uphold high standards of data quality and ensure alignment with Data Science and Engineering.    Data Management & Analysis  Oversee the full marketing data stack with clear visibility from spend to revenue.  Develop and maintain dashboards and models covering key performance and player metrics.  Uncover segments, trends, and channel efficiencies to drive stronger marketing ROI.    Reporting & Insights  Produce weekly and monthly KPI/ROI reports for senior leadership.  Create executive dashboards showcasing performance across all marketing channels.  Convert complex data into clear recommendations and lead campaign performance reviews.    Collaboration & Integration  Partner with IT/Dev and Data Engineering to maintain robust, accurate data pipelines.  Collaborate with Data Science, Finance, BI, Product, and CRM on forecasting, segmentation, and P&L visibility.  Ensure marketing data supports lifecycle, segmentation, and cross-team performance efforts.    Innovation & Future Development  Continually enhance marketing analytics tools, processes, and frameworks.  Identify and adopt new technologies and automation to improve measurement capabilities.  Foster a culture of testing, experimentation, and continuous optimization.      Requirements  Experience & Education   8–10 years’ experience in marketing analytics/BI with a track record leading marketing data functions.  Proven experience leading marketing data or analytics functions with commercial accountability.    Technical Skills  Advanced proficiency with data visualization tools (Tableau, Power BI, Looker).  Strong SQL and GA4 skills, with knowledge of modern marketing data integrations.    Leadership & Communication  Strong analytical storytelling skills, able to turn data into clear, actionable insights.  Commercially minded communicator confident working with executives and cross-functional teams.    If you or someone in your network would be interested in the opportunity, please reach out to me for more information!

Shift Supervisor Department: Customer Operations Type: Full-time - CLT About the Role This role is central to delivering high-quality customer service within a 24/7 operational environment in the iGaming and digital entertainment industry. The Shift Supervisor is responsible for leading the support team during their shift, ensuring that customer issues are resolved promptly and service levels are maintained. The position requires strong leadership, the ability to manage escalations, and a solid understanding of support operations in a fast-paced setting. Main Responsibilities Supervise customer operations during scheduled shifts, with a focus on live SLA monitoring, identifying service disruptions, and recognizing trends. Act as the primary point of support for agents, providing guidance, answering questions, and coaching during the shift. Manage escalated customer issues, including those related to payments, KYC, VIP services, affiliate matters, and technical cases. Assist with handling support tickets during peak demand or when team coverage is low. Ensure all escalations are managed in line with the company’s 24/7 escalation procedures. Collaborate with other departments such as product, tech, and marketing to resolve multi-faceted customer issues. Support the distribution and implementation of updated training materials, tools, and process documentation. Desired Experience Experience in a supervisory or leadership role within a customer support environment, ideally in iGaming, fintech, or digital entertainment. Skilled in coaching and developing customer service teams. Strong knowledge of support processes, quality monitoring, and performance tracking. Comfortable making quick decisions and resolving urgent, high-impact support issues. Excellent communication and interpersonal skills. Project coordination or cross-functional team experience is considered an advantage, though not required. Key Attributes Confident and supportive leadership style. Calm under pressure with a proactive, solution-focused mindset. Strong customer focus and dedication to service excellence. Committed to ongoing personal and team development.

My client is seeking an exceptional Senior Sportsbook Data Science Engineer to lead advanced modeling initiatives that power user profiling, risk control, and personalized gaming experiences across their rapidly expanding Sportsbook and iGaming ecosystem. This position is a senior, high-impact role offering full ownership of model strategy, hands-on development, and leadership of data science best practices. You will build and deploy machine learning models that directly influence product innovation, risk management, and operational effectiveness. Key Responsibilities Modeling Leadership & Roadmap Ownership Own the end-to-end modeling roadmap for Sportsbook and iGaming user profiling, ensuring full alignment with business priorities, compliance needs, and risk strategy. Architect scalable ML pipelines for feature engineering, model training, deployment, and monitoring in production environments. Develop robust user segmentation and classification frameworks based on behavioral, transactional, and betting activity signals. Translate model insights into actionable strategy recommendations for cross-functional teams including Product, Risk, Marketing, and Operations. Mentor and support junior data scientists/ML engineers, driving excellence in experimentation, deployment processes, and model governance. 1. User Risk Control & CCF Modeling Build predictive models for user risk control coefficients (CCF) using behavioral, financial, and wagering-related data features. Automate the assignment of CCF risk tiers and design differentiated risk-control strategies per user segment. Continuously track model performance, detect drift, and optimize outcomes to support safer gaming, regulatory compliance, and risk-aware decision making. 2. Betting & Gaming Behavior Prediction / Personalization Develop predictive models for user behavior, including betting propensity, churn risk, gameplay depth, and long-term value forecasting. Build recommendation systems to personalize game/bet suggestions, promotions, and product experiences across Sportsbook and iGaming channels. Optimize personalization frameworks to drive engagement, retention, and user lifetime value. Qualifications 5+ years of hands-on machine learning/modeling experience in the Sportsbook or iGaming industry, with a proven track record of delivering production ML solutions. Bachelor’s degree or above in Computer Science, Mathematics, Statistics, or a related quantitative field. Expert proficiency in Python and SQL, including data wrangling, feature engineering, model building, and evaluation. Deep knowledge of ML methods for classification, scoring, segmentation, recommendations, and behavior prediction. Demonstrated experience deploying models into production, with strong understanding of monitoring, drift detection, and feedback loops. Excellent communication skills with the ability to convey complex modeling results to non-technical stakeholders.

Job Title: Head of Risk Department: Legal & Compliance Location: Remote, Europe Our client is a fast-growing online gaming and betting platform. Their platform is operating at significant global scale and their product is known for its high-volume activity, fast iteration cycles, and a passionate user community. The environment is dynamic, data-driven, and built for people who thrive in speed, autonomy, and technical challenge. While the company moves quickly and embraces unconventional thinking, the mission is clear: deliver a fair, engaging, and secure experience for players worldwide. Role Summary The Head of Risk is responsible for building, leading, and owning the company’s entire risk function from the ground up. This is a forensic, investigative, and highly analytical role focused on identifying fraud, financial manipulation, player abuse, payment risks, game manipulation, account-level threats, and systemic vulnerabilities across the platform. You will serve as the company’s subject-matter expert on fraud, AML-adjacent risks, payments exposure, and operational vulnerabilities, developing processes that protect the business without slowing down product velocity. This role requires someone who has worked in fast-moving, high-volume, high-risk environments, ideally gambling, fintech, crypto, or security. You will be expected to audit every procedure, tear down assumptions, redesign risk workflows, and build a modern risk team capable of protecting the company at scale. This role is both strategic and hands-on. Expect to analyse raw data, dig through logs, interrogate suspicious patterns, and implement frameworks that prevent millions in losses. Key Responsibilities Build the company's risk function from scratch, including processes, frameworks, tools, and operational workflows. Conduct deep forensic investigations into suspicious behaviour, fraud patterns, abuse vectors, chargeback risks, and platform vulnerabilities. Review all existing product flows and internal procedures, identifying weak points and designing new risk-mitigation systems. Monitor payments, deposits, withdrawals, transaction anomalies, and financial exposure across all channels. Partner closely with product, engineering, finance, compliance, and support to embed risk intelligence into the business. Analyse high-volumes of behavioural, transactional, and game-level data to detect anomalies and potential fraud rings. Implement risk-scoring systems, detection logic, automated rules, and alerting mechanisms. Oversee responsible gambling, KYC/KYB signals, and account integrity processes. Lead incident response for major fraud or risk-related events. Develop policies around player sanctions, account closures, limits, and escalations. Manage relationships with payment providers, fraud vendors, anti-bot systems, and external partners. Build and mentor a team of analysts, investigators, and fraud specialists as the department grows. Provide executive-level reporting on risk exposure, emerging patterns, and recommendations. Ensure all risk operations align with regulatory requirements and fair-play standards. Core Competencies: Exceptional analytical and investigative mindset. Strong decision-making under pressure and uncertainty. High integrity, confidentiality, and ethical judgment. Ability to work autonomously in a fast-paced, unstructured environment. Clear communication skills with technical and non-technical stakeholders. Strong pattern recognition and anomaly-detection intuition. Ability to build operational frameworks quickly and iteratively.. Technical Skills: Expertise in fraud analytics, forensic investigation, and risk frameworks. Advanced proficiency with SQL, dashboards, data-analysis tools. Knowledge of payments systems, chargebacks, and AML-adjacent workflows. Understanding of gambling risk vectors: bonus abuse, multi-accounting, bots, exploits, RTP manipulation, etc. Experience with fraud detection vendors, risk engines, or custom scoring systems. Ability to interpret raw logs, game data, and transactional metadata. Qualifications & Experience 5–10+ years of experience in fraud, forensic investigation, risk management, or security. Experience in online gambling, crypto, fintech, or high-risk transaction environments strongly preferred. Proven ability to uncover complex fraud patterns and mitigate systemic risks. Track record of building or scaling a risk function is a major advantage. Previous oversight of high-volume payment and withdrawal risk. Experience collaborating cross-functionally with product and engineering. Strong understanding of regulatory risk, responsible gambling, and compliance signals (even if not a compliance officer). If you feel you have the required skills and experience for this role and have a strong appetite for risk and all things iGaming and crypto then please apply today!