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  Conexus Enterprise, in partnership with Pentasia, is proud to exclusively deliver a managed services project for SkyCity Entertainment. Led by Head of Operational Delivery, Lucky Shankar, this initiative offers a standout opportunity to join one of the industry’s most respected online casinos, working within a collaborative global team. We are now seeking a Player Safety (RG) Team Lead to join this exciting journey. Salary: Up to Gross €36k Hybrid in Malta About SkyCity Entertainment Group SkyCity is a leading entertainment and gaming group headquartered in New Zealand, with its online casino operations based in Malta. Operating under an MGA license, SkyCity’s digital business forms a key part of its long-term strategy to deliver safe, engaging, and regulated online gaming experiences. Role Purpose The Player Safety (RG) Team Lead is responsible for leading and developing a team of analysts to ensure player safety, regulatory compliance, and a responsible gaming environment. The role focuses on monitoring player behaviours, mitigating risk (Responsible Gaming and AML), driving KPI performance, and ensuring empathetic, compliant interactions with customers in line with company standards. Key Responsibilities Lead, coach, and develop the Responsible Gaming/Player Safety team to meet performance, quality, and compliance objectives. Oversee monitoring of player behaviours and transactional activity for RG and AML risks using internal systems. Act as a point of escalation for complex RG and AML cases, ensuring timely and compliant resolutions. Review and manage interventions such as deposit limits, time-outs, and account closures when necessary. Track KPIs (e.g. case turnaround times, intervention effectiveness, compliance audit results) and implement performance improvement plans as needed. Ensure processes and policies are aligned with legal and regulatory requirements, including KYC, AML, and Responsible Gaming frameworks. Collaborate closely with Compliance, Risk/Fraud, VIP, Payments, and Customer Support teams to share insights and coordinate on high-risk cases. Recruit, train, and retain top talent while promoting a culture of accountability, continuous learning, and player protection. Identify trends, propose improvements to workflows and case management tools, and contribute to broader risk mitigation strategies. Key Requirements 2–3 years’ leadership experience in Responsible Gaming, Player Safety, Compliance, or Risk roles within iGaming or another regulated industry. Strong understanding of Responsible Gaming and AML regulations and frameworks. Experience managing shift-based, multicultural teams. Excellent people leadership, coaching, and communication skills. Highly analytical with strong attention to detail; comfortable interpreting data to drive decisions. Proficient in case management tools, KYC systems, and reporting platforms. Fluent in English (written and verbal); additional languages are a plus.

Conexus Enterprise, in partnership with Pentasia, is proud to exclusively deliver a managed services project for SkyCity Entertainment. Led by Head of Operational Delivery, Lucky Shankar, this initiative offers a standout opportunity to join one of the industry’s most respected online casinos, working within a collaborative global team. We are now seeking a Payments Analyst to join this exciting journey. Salary: Up to Gross €28k Hybrid in Malta About SkyCity Entertainment Group SkyCity is a leading entertainment and gaming group headquartered in New Zealand, with its online casino operations based in Malta. Operating under an MGA license, SkyCity’s digital business forms a key part of its long-term strategy to deliver safe, engaging, and regulated online gaming experiences.   Role Purpose The Payments Analyst is responsible for the accurate, timely, and compliant processing of customer withdrawals and other payment transactions across multiple platforms. This role plays a key part in maintaining customer satisfaction, detecting fraud and bonus abuse, and supporting smooth operations in a fast-paced iGaming environment. Key Responsibilities Process and verify payment transactions (withdrawals and reconciliations) in line with SLAs and company policies. Monitor transactions for fraud, bonus abuse, and Responsible Gaming concerns, escalating issues when needed. Resolve internal and external payment-related queries in a timely and professional manner. Collaborate with teams including Risk & Fraud, KYC, Player Safety, and Customer Support to ensure smooth operations. Maintain accurate transaction records and provide reporting as required. Contribute to ongoing improvements in payment processes, detection rules, and tools. Key Requirements Minimum 1 year of experience in Payments, iGaming, Fintech, Banking, or a similar high-volume transactional environment. Familiarity with PSPs and payment platforms (e.g., Devcode, PiQ, e-wallets, crypto) is preferred. Strong attention to detail and ability to work independently under pressure. Solid understanding of fraud indicators, Responsible Gaming principles, and bonus abuse patterns. Excellent English communication skills (verbal and written); additional languages are a plus. Comfortable using Microsoft Office, Google Workspace, and case management tools.

  Conexus Enterprise, in partnership with Pentasia, is proud to exclusively deliver a managed services project for SkyCity Entertainment. Led by Head of Operational Delivery, Lucky Shankar, this initiative offers a standout opportunity to join one of the industry’s most respected online casinos, working within a collaborative global team. We are now seeking a Customer Service Agent to join this exciting journey. Customer Service Agent (English Speaking) Salary: Up to Gross €24.5k Hybrid in Malta About SkyCity Entertainment Group SkyCity is a leading entertainment and gaming group headquartered in New Zealand, with its online casino operations based in Malta. Operating under an MGA license, SkyCity’s digital business forms a key part of its long-term strategy to deliver safe, engaging, and regulated online gaming experiences. Role Purpose The Customer Service Agent is responsible for delivering excellent first-line support to customers via live chat and email while ensuring regulatory compliance through accurate Know Your Customer (KYC) processing. This hybrid role combines direct customer interaction with back-office verification duties, supporting safe and efficient operations in a high-volume iGaming environment.   Key Responsibilities Provide prompt and professional support to customers via live chat and email, ensuring first-contact resolution and a positive experience. Perform KYC and Customer Due Diligence (CDD) checks on documentation (e.g., IDs, proof of address, bank statements) in line with company and regulatory requirements. Manage customer service tasks alongside back-office verification processes to ensure smooth operations. Escalate complex or high-risk cases to the Team Leader or Compliance team when necessary. Meet or exceed key KPIs and SLAs relating to response times, quality, and compliance. Maintain accurate records and ensure all data is handled in line with privacy and regulatory standards. Key Requirements Previous experience in customer service or administrative roles; experience in iGaming, fintech, or banking is an advantage but not essential. Basic understanding of KYC/AML regulations (training provided on the job). Strong verbal and written communication skills in English (additional languages are a plus). Comfortable using live chat/email ticketing systems and productivity tools (e.g., Microsoft Office, Google Workspace). High attention to detail, strong organisational skills, and the ability to work effectively under pressure. Willingness to work rotational shifts, including evenings, nights, weekends, and public holidays.

Conexus Enterprise, in partnership with Pentasia, is proud to exclusively deliver a managed services project for SkyCity Entertainment. Led by Head of Operational Delivery, Lucky Shankar, this initiative offers a standout opportunity to join one of the industry’s most respected online casinos, working within a collaborative global team. We are now seeking a Payments Team Lead to join this exciting journey. Salary: Up to Gross €36k Hybrid in Malta About SkyCity Entertainment Group SkyCity is a leading entertainment and gaming group headquartered in New Zealand, with its online casino operations based in Malta. Operating under an MGA license, SkyCity’s digital business forms a key part of its long-term strategy to deliver safe, engaging, and regulated online gaming experiences. Role Purpose The Payments Team Lead oversees day-to-day payment operations, ensuring efficient processing, compliance, and high service standards. This role involves managing a team of analysts, handling escalations, and working cross-functionally to improve workflows and maintain regulatory alignment. Key Responsibilities Lead and support a team of payments analysts to ensure accurate and timely processing in line with SLAs and compliance standards. Monitor team performance, conduct regular 1:1s, provide coaching, and support individual development. Manage escalations and prioritise tasks based on operational needs and business impact. Identify process gaps and work with stakeholders to streamline and improve workflows and tools. Collaborate closely with Compliance, Risk, Customer Support, and other departments to ensure aligned procedures and timely issue resolution. Maintain team documentation and support onboarding, training, and reporting tasks in coordination with the Payments Operations Manager. Requirements 3-4 years’ experience in payments, verification, or operations in iGaming. Prior team leadership or supervisory experience preferred. Strong understanding of payment flows, KYC/AML, and regulatory compliance. Skilled in using CRMs, PSP dashboards, and knowledge management tools (e.g., Confluence). Excellent communication, team management, and problem-solving abilities. Proactive mindset with the ability to work under pressure and drive continuous improvement.

About the Role: This is a senior leadership position within a rapidly growing iGaming company, offering the opportunity to influence key financial strategies and operations in Brazil. The role requires balancing hands-on financial management with strategic oversight, ensuring compliance while driving growth in a high-volume, fast-paced digital environment. You will work closely with international and local leadership teams, serving as a key decision-maker and trusted advisor on all financial matters.   Main Responsibilities: Collaborate with the executive team to develop and execute strategic financial decisions aligned with corporate objectives. Oversee the full scope of financial operations in Brazil, ensuring smooth workflows and adherence to regulatory standards. Lead tax planning, compliance, and reporting activities, preferably within a medium-sized business context. Manage and forecast significant transaction volumes characteristic of the digital, e-commerce, and B2C markets. Establish and refine financial systems and processes to enhance operational efficiency and scalability. Serve as the primary contact with public authorities in matters related to data protection within the company’s activities.   Desired experience: Full professional fluency in Portuguese and English, enabling seamless interaction with international teams. University degree in Finance, Accounting, or a related discipline. Extensive background in the digital and e-commerce B2C sector, particularly in high-volume transaction management. Strong leadership capabilities to guide and motivate a team effectively. Excellent analytical, organizational, and time-management skills, with keen attention to detail. Self-driven and resourceful, with a proven ability to identify opportunities for process improvement. Familiarity with Anti-Money Laundering (AML) regulations is advantageous but not mandatory.  

Conexus Enterprise, in partnership with Pentasia, is proud to exclusively deliver a managed services project for SkyCity Entertainment. Led by Head of Operational Delivery, Lucky Shankar, this initiative offers a standout opportunity to join one of the industry’s most respected online casinos, working within a collaborative global team.   We are now seeking a Head of Operations to be part of this exciting journey.     Head of Operations – SkyCity Entertainment Malta (iGaming)   Salary: €70-75k (DOE) Hybrid in Malta   About SkyCity Entertainment Group SkyCity is a leading entertainment and gaming group headquartered in New Zealand, with its online casino operations based in Malta. Operating under an MGA license, SkyCity’s digital business forms a key part of its long-term strategy to deliver safe, engaging, and regulated online gaming experiences.   Role Overview As Head of Operations, you’ll lead the charge in delivering operational excellence, regulatory compliance, and an exceptional player experience across SkyCity’s online casino operations. You will work closely with the company’s leadership team to shape and execute strategic initiatives, drive continuous improvement, and deliver strong business outcomes through effective cross-functional collaboration.   You’ll be leading operational performance, building and supporting high-performing teams, and embedding a culture of continuous improvement across all areas.   Key Responsibilities   Operational & Team Leadership Lead and manage daily operations across Customer Services, Payments Processing, Safer Gambling/Player Protection, and Fraud and Risk, ensuring all teams are aligned with business goals and regulatory obligations. Build scalable processes and maintain high standards of efficiency, accuracy, and customer responsiveness. Develop, support, and mentor team leads to ensure effective management and professional growth across operational units. Strategic Execution & Collaboration Translate business strategy into executable operational plans. Collaborate with key departments including Compliance, Product, CRM, and Marketing to ensure a consistent and seamless customer journey. Serve as a key stakeholder in decision-making forums affecting customer experience, operational efficiency, and risk management. Customer Centricity & Continuous Improvement Actively drive continuous improvement initiatives across all player-facing functions. Use customer feedback, complaints data, and performance metrics to identify trends and implement enhancements to processes and services. Lead initiatives that improve customer satisfaction, streamline internal workflows, and strengthen employee engagement. Regulatory Compliance & Risk Oversight Ensure full compliance with Malta Gaming Authority (MGA) regulations and internal risk frameworks, particularly relating to KYC, AML, fraud prevention, and safer gambling. Work closely with the Compliance team to maintain robust, audit-ready processes that meet evolving regulatory expectations. Performance Monitoring & Reporting Define and track key operational KPIs across all functional areas. Use data and reporting tools to identify bottlenecks, monitor service levels, and provide insight-driven recommendations for optimisation.   Qualifications & Experience 2-4 years’ leadership experience in iGaming operations, ideally within MGA-regulated and Malta-based environments. Proven ability to manage and optimise teams across customer service, payments, fraud/risk, and responsible gaming. Strong understanding of compliance frameworks, KYC/AML, CTF, and fraud prevention strategies. Commercially aware and data-driven, with experience in P&L management, budgeting, and operational reporting. Skilled in stakeholder management and cross-functional collaboration, with excellent communication and leadership skills. Comfortable scaling operations, driving continuous improvement, and making decisions under pressure. Proficient with key iGaming systems, including platforms, CRMs (Zendesk, Freshdesk), CMS tools, and fraud/AML solutions.

Chief Marketing Officer (CMO) – Crypto Casino A new-age crypto casino built for the bold. We’re combining iGaming with web3-native culture to create viral, high-stakes, community-powered gambling experiences. The product is live, liquidity secured — now it’s time to go global. We’re seeking a battle-tested CMO to lead the charge. As CMO, you will own the entire marketing pipeline from strategy to execution with a specific focus on influencer marketing, creator partnerships, and affiliate growth. Your Role: Own and execute a $1M marketing plan over 90 days. Design & deploy high-converting influencer campaigns across TikTok, Twitter, Instagram, Telegram, YouTube, Kick, Rumble. Use your own network of creators, influencer agents, affiliate marketers, or agencies. Lead partnerships, promotions, and ambassador programs with measurable ROI. Set and track KPIs - CAC, LTV, ROAS, and NGR. Recruit and manage internal teams or contractors as needed. Test new platforms, funnels, and narratives to drive explosive growth. Report directly to founders on performance, forecasts, and next moves. Experience: 5+ years in crypto, iGaming, or high-growth web3 or performance marketing. Deep experience in influencer marketing (with existing partnerships or agency access). Strong analytics and campaign ROI tracking skills. Proactive leadership: you don’t wait for permission, you own outcomes. A proven track record of 5x+ ROI on marketing budgets.  

Business Development Manager – iGaming/Gibraltar    New Business focused Fast growing Casino Games provider Hybrid role/ based in Gibraltar  Competitive base + commission structure This company is one of the fastest growing Casino Games providers, with over 700 partners with offices around the globe. It employs over 1000 people and are looking for a Business Development Manager to help them continue to expand their presence in the market. Based in Gibraltar, this role reports into the Head of Live Casino of the business. It will focus on bringing in new business. Some of your time will be client facing where you will be expected to have interactions with both operators & aggregators at conferences around the world. To be successful in the role you will need to have had sales management experience gained in the iGaming sector. You will have solid networks and possess communication, relationship building,  persuasiveness, negotiation skills and be energetic. Interested? Next steps… If this role is of interest, please contact me for an initial discussion at guy.derham@pentasia.com

My client are seeking a detail-oriented and proactive Licensing Specialist to support their growing betting & gaming operations in the United States. This is an exciting opportunity for a junior professional with 2+ years of experience in regulatory compliance, licensing, or legal administration for an iGaming operator or supplier. You will play a key role in ensuring the business remains compliant with state-level gaming regulations by managing license applications, renewals, and ongoing reporting requirements across multiple jurisdictions.   Key Responsibilities: Prepare and submit license applications and renewals for operations across various U.S. jurisdictions. Maintain accurate records of licensing statuses, deadlines, and regulatory correspondence. Liaise with state regulators, legal counsel, and internal stakeholders to ensure timely and complete submissions. Monitor regulatory updates and changes in licensing requirements across states. Support audits and regulatory reviews by providing documentation and responding to inquiries. Assist in the development and maintenance of internal licensing procedures and compliance checklists. Collaborate with cross-functional teams including Legal, Compliance, Product, and Operations. Requirements: 2+ years of experience in a licensing, compliance, or regulatory role in sports betting, casino or adjacent highly regulated space. Familiarity with U.S. state-level gaming regulations is a strong plus. Strong organizational skills and attention to detail. Excellent written and verbal communication skills. Ability to manage multiple deadlines and work independently. Proficiency in Microsoft Office and document management systems. Bachelor’s degree in Law, Business, Public Policy, or a related field preferred. Nice to have: Experience working with U.S. gaming regulators (e.g., NJ DGE, PA Gaming Control Board, Michigan Gaming Control Board). Exposure to international licensing processes (e.g., MGA, UKGC) is a bonus. Interest in the iGaming industry and regulatory trends. What's on offer: Opportunity to grow within a fast-paced, innovative industry. Strong opportunities for career development & progression Collaborative and supportive team environment. Exposure to a wide range of regulatory frameworks and jurisdictions. Remote working

The Mathematician is responsible for designing and developing the mathematical models that define the core mechanics of online slot games. This role combines a strong background in probability theory and statistical analysis with a deep understanding of player psychology and slot game dynamics; turning creative game concepts into mathematically sound and compelling products that stand out in the competitive iGaming market. Responsibilities: Create and define math models for slot games, including reel strips, pay tables, bonus features, and progressive mechanics. Produce clear and comprehensive math documentation for internal teams and external regulators, including game flowcharts and probability models. Design models that meet the requirements of regulated markets across multiple jurisdictions, adapting game mechanics as needed. Create engaging and innovative successful slot experiences by balancing performance metrics such as Return to Player (RTP), hit frequency, and volatility with creative gameplay features. Write simulation and demo code for games as well as run simulations to test mathematical models, verify theoretical values, and ensure expected behavior across different gameplay scenarios. Work closely with game designers, developers, and artists to align math models with gameplay mechanics and the creative vision. Analyze and stay informed on market and industry trends and identify opportunities for innovation. Requirements: Bachelor’s Degree in Mathematics/Statistics with a strong understanding of statistics and probability. 5+ years in the iGaming industry. Proficient in C#. Proficient in Microsoft Office Programs. Proficient in JIRA.