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Customer Service Agent (Finnish-Speaking) – Malta   We’re looking for a friendly and proactive Finnish speaker to join our customer service team in Malta. In this role, you’ll support online gaming customers through calls, chat, and email—helping with account questions, payments, security checks, and general problem-solving. Every day is different, and you’ll quickly become an expert in our products.   Location: Malta (Hybrid) Salary: €26,000 per year + bonus   What We’re Looking For Fluent Finnish (spoken and written) Strong multitasking and problem-solving skills Comfortable working shifts, including some nights Interest in using AI tools to boost efficiency Customer service experience is a plus   Your Daily Tasks Assist customers via phone, chat, and email Handle complex cases independently Approve withdrawals and process KYC documents Perform security checks Support with additional tasks when needed   What We Offer Hybrid work setup One-time home office setup bonus Remote work from abroad policy Private health insurance and wellbeing allowance

About the Role Our client is looking for a highly skilled Customer Service Manager to lead and elevate their 24/7 Customer Support Center. This position is responsible for overseeing daily operations, managing a large team, optimizing processes, and ensuring an exceptional player experience across multiple iGaming products. This is a strategic and hands-on leadership role within a rapidly growing global company.  Key Responsibilities Leadership & Team Oversight Manage, mentor, and develop a team of 100+ Customer Service Clerks and Supervisors. Conduct individual and group coaching sessions to drive quality and productivity. Oversee recruitment, onboarding, performance evaluations, and talent development. Operational Management Build and refine workflows, scripts, SLAs, and escalation procedures. Handle workforce planning to ensure efficient 24/7 operational coverage. Ensure adherence to company policies, responsible gaming practices, and service standards. Performance & Reporting Track and analyze KPIs such as CSAT, FRT, NPS, handling time, and QA scores. Produce regular reports with insights for operational improvements. Collaborate with product and operations teams to enhance systems and support tools. Cross-Functional Collaboration Work closely with Payments, KYC/AML, Marketing, Affiliates, Tech Support, and VIP teams. Assist with new product launches, promotions, and system implementations. Continuous Improvement Identify process improvement opportunities and automation initiatives. Monitor industry trends and competitor benchmarks to improve CS operations. Promote a culture of operational excellence and innovation. Requirements 5+ years managing Customer Service teams (online or e-commerce). Mandatory iGaming experience (casino, sportsbook, lottery). Proven ability to lead large teams in high-demand environments. Experience with omnichannel tools (Zendesk, Intercom, LiveChat). Knowledge of CRM systems, back-office platforms, and KYC/AML processes. Strong analytical and KPI management skills. Excellent communication skills in English. Willingness and ability to relocate to Costa Rica. Preferred Qualifications Bachelor’s Degree in Business Management or related field. Experience with remote team management. Strong background in process optimization and customer experience strategy. High numerical proficiency and data-driven decision-making skills. What’s in It for You? Full relocation opportunity to a global iGaming hub. Strategic leadership role with high impact on customer experience. Work in a dynamic and fast-growing environment with strong career progression.

Overview:  Pentasia have partnered with a global iGaming organisation in their search for a Senior Internal Communications Manager. In this role, you’ll lead a global internal communications strategy, using compelling storytelling to bring culture and people initiatives to life. Working with HR, leadership and regional teams, you’ll shape key messaging, manage sensitive communications and deliver campaigns that boost engagement and cultural alignment.    What You Will be Doing:  Strategic HR Communications  Develop and lead a global internal communications strategy aligned with our business goals.  Serve as the primary internal comms partner to Marketing, HR and Operations, supporting messaging around business and HR messages, such as employee experience, engagement, change, L&D, recognition.  Manage communications around sensitive or complex people-related topics such as organizational change, policy updates, and leadership announcements.  Employee Engagement & Culture  Design and deliver campaigns that build understanding of and alignment with our culture, values, and ways of working.  Support the rollout and communication of engagement surveys, people policies, and employee programs.  Collaborate on initiatives that celebrate employee milestones, community building, and inclusion.  Content Creation & Storytelling  Develop high-impact content across a variety of formats (email, video, intranet, live events, newsletters) with a strong, consistent tone of voice.  Amplify success stories, employee spotlights, and leadership messaging that reinforce our values.  Channels & Tools  Own and optimize internal communications platforms, making recommendations on the best tools for the business.  Ensure our digital channels are user-friendly, dynamic, and support our culture and ways of working.  Global Communication with Local Adaptability  Ensure consistent, values-led messaging across regions while adapting for cultural and operational differences.  Work closely with local People and Comms leads to align communications and maintain a unified voice.  Measurement & Feedback  Track engagement and effectiveness of internal communications; report on insights and continuously improve based on employee feedback.  Build feedback loops to ensure our communications are responsive, relevant, and employee-informed.    What We Need From You:  8–10+ years of internal communications experience, with a strong focus on HR/people communications.  Experience in a global organization with a geographically and culturally diverse workforce.  Proven ability to deliver communication strategies that support employee engagement and cultural alignment.  Excellent writing, editing, and storytelling skills; able to craft compelling content for all levels of the organization.  Strong stakeholder management and the ability to influence across all levels.   Comfortable handling sensitive topics and managing communications in times of change.  Experience in high-growth or regulated industries (e.g., fintech, gaming, tech).    Intimate knowledge of internal communications tools and employee engagement platforms.    If you or someone in your network would be interested in the opportunity, please reach out to me for more information! bryan.enriquez@pentasia.com

Business Development Manager - Europe New Business focussed role - promoting a Sportsbook  3-4 years minimum Sportsbook sales experience European based - Remote Strong salary + commission Russian language is a desired plus! My client is a market leading sportsbook provider who are seeking their first hire in Europe to drive growth within this market. They are highly credible in their respected market and see now as the ideal time for expansion in Europe. Providing a Sportsbook platform you will be responsible for acquiring new business in Europe and responsible for the full sales cycle. The ideal candidate will have 3-4 years minimum Sportsbook Sales experience, and ideally speak fluent English & Russian. This is a great opportunity for someone looking to take their Sportsbook sales to the next heights! Does this sound like you or someone you know? Reach out: guy.derham@pentasia.com

Vice President of Sales - Sports Betting Strategic B2B role  Remote role, with good potential package  Take ownership of the sales strategy  Build, grow, develop a team beneath you. Continue the growth, develop new markets Successful, growing business.     This is a great opportunity for a strategic, professional, experienced leader to take ownership of the sales function in this growing business. Currently this medium sized company has customers across the USA, Africa and Europe. Offering a state of the art platform, it is now keen to further expand its footprint in the sports betting sector.   In this remote role, you can be based pretty much anywhere in Europe. The role reports to the CEO. You will be tasked with formulating strategies around developing new & existing markets. Your remit longer term will be to recruit a team .  To apply, you will need to have approximately  5 + years  industry experience, and experience selling/promoting  complex sports betting solutions into the gaming operators /providers. You will have experience managing teams and formulating and implementing strategies.  For a more in-depth discussion, please contact Karl Harenburg at Pentasia.