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Senior Customer Support Specialist (Swedish Speaking)   Form part of a fast-growing international iGaming business Step into a senior, leadership-track CS role with real impact   Location: Malta (St. Julian’s) - Workplace: Hybrid Salary: Up to €30k + Bonus + Relocation to Malta package   Your Role: Deliver high-quality support to players via live chat, email, and calls, handling both standard and more complex queries with confidence Take ownership of escalations, ensuring issues are resolved efficiently and in line with internal standards Review KYC documentation and process withdrawals, maintaining accuracy and compliance with regulatory requirements Support fraud detection and account monitoring through detailed customer and transaction reviews Act as a senior presence within the team, stepping in during peak periods or critical situations Contribute to team performance by supporting coaching, onboarding, and knowledge sharing across the department Assist Team Leads with tracking KPIs such as CSAT, response times, and ticket volumes Collaborate cross-functionally with product, payments, and compliance teams to improve processes and customer experience Take ownership of specific markets, features, or workflows, becoming a go-to person within the team   What You Bring: 2+ years of experience in online customer support within iGaming or a similar fast-paced environment Strong understanding of KYC, payments, and customer risk/fraud fundamentals High emotional intelligence with a natural leadership mindset Data-driven approach with awareness of how performance impacts wider business outcomes Fluent English and Swedish Ability to multitask, prioritise, and perform under pressure Comfortable working shifts, including potential night shifts Interest in sports and/or casino products is a plus Curiosity around tools and technology (including AI) to improve efficiency   What’s in It for You? Salary up to €30K + Bonus Quarterly team events and weekly company socials Hybrid work setup with home-office allowance Work remotely from anywhere yearly benefit Wellbeing allowance Private health insurance with dental coverage

Risk & Fraud Analyst (Night Shift | Remote Europe)   Location: Remote (Europe) Schedule: Night shifts only (UTC-based) Salary: Up to €45,000 DOE (with a B2B) Industry: Crypto Casino / iGaming   Overview We’re looking for a Risk & Fraud Analyst to join a fast-moving crypto casino environment, focused on protecting the platform through real-time monitoring, player behaviour analysis, and fraud prevention. This is a hands-on, night shift role, suited to someone comfortable working at pace, making quick decisions, and operating across both crypto transactions and casino activity.   Your Role Monitor player activity, transactions (crypto & fiat), and gameplay in real time to detect suspicious behaviour Investigate fraud risks including bonus abuse, multi-accounting, and irregular wagering patterns Review and approve withdrawals while ensuring proper risk checks and controls Analyse casino performance and player trends to identify anomalies or exploitation Conduct account-level investigations, including cross-checking linked profiles and behaviours Work closely with internal teams (support, product, compliance) to resolve issues and improve controls Manage alerts, flags, and escalations efficiently, ensuring timely action Contribute to ongoing improvements in fraud detection processes and risk strategy   Mandatory Requirements (Must-Have) 1+ year experience working with blockchain / cryptocurrencies, with clear understanding of different networks and transaction flows 1+ year experience with online casino products, including games (slots, live casino, etc.) and mechanics such as bonuses, promotions, and tournaments 2+ years working with data analysis tools (SQL, advanced Excel, Tableau or similar) and handling large datasets Ability to work night shifts (UTC) Hands-on experience with KYC/KYT and fraud detection tools in a day-to-day operational setting Strong written and verbal communication skills, comfortable working cross-functionally Able to work independently, make decisions quickly, and operate in a process-driven environment   What’s in It for You Salary up to €45K DOE Fully remote across Europe Dedicated night shift role Work at the intersection of crypto and iGaming Opportunity to grow in a fast-evolving environment

Established international iGaming company on the lookout for Customer Service Executive (Norwegian Speaking) Form part of an international iGaming company Chance to kickstart your career with growth opportunities   Location: Malta Workplace: Hybrid   Your Role: Assist customers via live chat, email, and phone, providing timely and effective support. Take ownership of more complex issues, ensuring they are resolved efficiently. Collaborate with internal teams and external partners to resolve customer concerns. Process KYC verification and enhanced due diligence when necessary. Review and approve withdrawal requests in line with security protocols. Conduct daily security checks to monitor new accounts and transactions. Analyze customer interactions and provide feedback to improve services and self-help resources. Support CS initiatives by contributing insights on customer trends and system improvements. Handle additional tasks as required by the Customer Support Management team.   What You Bring: Fluent Norwegian (spoken and written) with strong English communication skills. Interest in sports and casino is a plus. Analytical mindset and problem-solving abilities. Ability to work flexible shifts, including night shifts. Previous customer service experience is an advantage. Strong multitasking skills and ability to work in a fast-paced environment.   What’s in It for You? Competitive salary of €26K + Bonus Relocation support Quarterly team events and weekly company socials Hybrid work setup with a home-office setup allowance Work remotely from anywhere yearly benefit Wellbeing allowance Private health insurance with dental coverage

Technical Account Manager - iGaming Malta based Market leading company Collaborate across multi-functional teams Grow and develop your skill set The Company: Our client is a leading supplier of unique and innovative iGaming content with 1300+ exclusive games and titles from over 50 studio partners. Their focus is on delivering top-tier gaming experiences across the globe. About the Role: As a Technical Account Manager, you will act as the bridge between our client’s technical teams and operator partners, ensuring customers successfully integrate, launch, and optimize their platform. You will own the technical satisfaction of your customer portfolio, guiding them from onboarding through post go-live support. Combining technical expertise with strong stakeholder management, you will drive seamless integrations, identify growth opportunities, resolve technical challenges, and ensure customers fully leverage our products. You will also act as the voice of the customer internally, helping to continuously improve our client’s platform, processes, and overall customer experience.   Skills & Qualifications: MS Office applications, particularly with Excel - Essential 1-2 years’ experience in the iGaming industry Strong technical understanding of online casino products and integrations Analytical aptitude Meeting facilitation skills Account management Technical aptitude Adaptability Strong communication skills Service oriented

Looking for a CRM Executive to join our team, supporting other executives and managers in delivering seamless, personalised customer experiences that drive engagement and loyalty. In this role, you’ll manage day-to-day CRM operations, from executing campaigns to managing content across multiple channels, including email, SMS, inbox messaging, and pop-ups. You’ll collaborate closely with the creative team to ensure campaigns are visually compelling and on-brand, while keeping web and marketing sites fresh and up-to-date. You’re a great fit for this role if you: Speak Danish fluently, both written and spoken, with excellent English skills Have a marketing mindset with strong analytical and data-driven skills Are methodical, structured, and detail-oriented Thrive in a social, multi-cultural team environment Are passionate about sports, casino, live casino, or other gaming experiences Have experience in the gaming industry – a plus, but not mandatory What You’ll Be Doing: Assist in planning and executing monthly CRM campaigns, working closely with managers and business intelligence teams to track and analyse results Coordinate campaign briefs and requests across internal teams to ensure timely delivery Create and publish engaging copy for emails, banners, onsite content, and promotions, always aligned with the brand’s tone of voice Manage and update website content, campaign pages, and promotional resources using internal and third-party platforms Execute multi-channel customer communications, including email, SMS, inbox, and pop-ups, ensuring accuracy and timely delivery Support automated lifecycle activities and campaign planning, establishing clear communication with central teams for smooth campaign execution .

Customer Service Team Lead (Swedish or Norwegian )   Salary: UP TO €40K DOE + Bonus + Benefits Location: Hybrid in Malta   We’re supporting a well-established, fast-growing iGaming operator in Malta in their search for a motivated Customer Service Team Lead (Swedish or Norwegian Speaking) to guide, develop and inspire a high-performing CS team.   Key Responsibilities: • Build and hire a proactive, high-quality team with strong performance standards • Coach, mentor, and upskill team members to drive continuous improvement • Conduct regular quality reviews and 1:1 development meetings • Collaborate closely with wider CS teams to ensure optimal scheduling and coverage • Analyse and report on team performance daily, weekly and monthly • Plan engaging team activities and events to maintain motivation • Ensure strict adherence to AML, Fraud, Compliance and Responsible Gaming procedures • Manage resources assertively to maintain efficiency and high service standards • Uphold brand values and ensure all customer interactions reflect company culture • Provide clear expectations, structured feedback and ongoing support • Develop individual performance plans with measurable goals   What We’re Looking For: • A natural leader with exceptional communication and interpersonal skills • Strong background in Customer Experience, including email and live-chat support • Solid understanding of sports betting, casino and the broader iGaming environment • Experience or knowledge in payment processes is an advantage • A proactive, solutions-focused team player who is seen as a “go-to” person • High attention to detail, strong work ethic and confidence in sharing ideas • Flexibility to work in a shift-based rotational environment • Native-level Swedish or Norwegian 

Established international iGaming company on the lookout for Customer Service Executive (Swedish Speaking) Form part of an international iGaming company Chance to kickstart your career with growth opportunities   Location: Malta Workplace: Hybrid   Your Role: Assist customers via live chat, email, and phone, providing timely and effective support. Take ownership of more complex issues, ensuring they are resolved efficiently. Collaborate with internal teams and external partners to resolve customer concerns. Process KYC verification and enhanced due diligence when necessary. Review and approve withdrawal requests in line with security protocols. Conduct daily security checks to monitor new accounts and transactions. Analyze customer interactions and provide feedback to improve services and self-help resources. Support CX initiatives by contributing insights on customer trends and system improvements. Handle additional tasks as required by the Customer Experience Management team.   What You Bring: Fluent Swedish (spoken and written) with strong communication skills. Interest in sports and casino is a plus. Analytical mindset and problem-solving abilities. Ability to work flexible shifts, including night shifts. Previous customer service experience is an advantage. Strong multitasking skills and ability to work in a fast-paced environment.   What’s in It for You? Competitive salary of €26K + Bonus Relocation support Quarterly team events and weekly company socials Hybrid work setup with a home-office setup allowance Work remotely from anywhere yearly benefit Wellbeing allowance Private health insurance with dental coverage

Role: Compliance Lead - Swedish Speaking  Malta - Hybrid Full time Summary: My Client, a well-established iGaming business on Malta, is looking for a Compliance professional to lead their Swedish Gambling Compliance. You will ensure the company meets all regulatory and licensing requirements. Act as the main expert on Swedish regulations, manage reporting to authorities, handle escalated complaints and regulatory investigations, lead internal/external audits and more. Requirements: 4+ years of iGaming compliance experience, including the Swedish market, strong regulatory and audit experience, fluent English and Swedish, and ability to work cross-functionally with internal teams and regulators. Benefits: Competitive salary + bonus, hybrid work, up to 40 remote days per year, health insurance, wellbeing allowance, and office perks.

Legal Advisor Location - Malta My client a CSP is on the lookout for a Legal Advisor to join the regulatory and legal team. The successful candidate will have the opportunity to grow in a thriving business .   Duties include:   Advising regulated and non-regulated clients on a multitude of legal and regulatory obligations Assisting in and taking ownership of the day-to-day planning and management of clients’ activities and obligations Keeping updated of all relevant laws and regulations Identifying market and regulatory trends Developing and delivering training to clients and members of staff on the use of systems, procedures and internal processes of relevant concern;   Requirements:   A minimum of 3 years experience in a similar role within the advisory space; A Doctor of Laws (LL.D) and/or Master of Advocacy (M.Adv) degree (or EU/EEA recognised equivalent), along with a valid warrant/authorisation to practice law in Malta; Organised, self-driven and able to work independently; Verbal and written fluency in English.   Benefits: An attractive remuneration package and progression plan Performance bonus Hybrid working; Flexible hours; Longer weekends - on Fridays our office closes at 2pm! Birthday leave; Health insurance; Free parking; Free Mental Health Workshops Study leave;