We're a global people business - the leading recruitment consultancy in iGaming, having placed over 10,000 candidates in casino and sports betting jobs worldwide.
Conexus Enterprise, in partnership with Pentasia, is proud to exclusively deliver a managed services project for SkyCity Entertainment. Led by Head of Operational Delivery, Lucky Shankar, this initiative offers a standout opportunity to join one of the industry’s most respected online casinos, working within a collaborative global team.
We are now seeking a Payments Team Lead to join this exciting journey.
Salary: Up to Gross €36k
Hybrid in Malta
About SkyCity Entertainment Group
SkyCity is a leading entertainment and gaming group headquartered in New Zealand, with its online casino operations based in Malta. Operating under an MGA license, SkyCity’s digital business forms a key part of its long-term strategy to deliver safe, engaging, and regulated online gaming experiences.
Role Purpose
The Payments Team Lead oversees day-to-day payment operations, ensuring efficient processing, compliance, and high service standards. This role involves managing a team of analysts, handling escalations, and working cross-functionally to improve workflows and maintain regulatory alignment.
Key Responsibilities
Lead and support a team of payments analysts to ensure accurate and timely processing in line with SLAs and compliance standards.
Monitor team performance, conduct regular 1:1s, provide coaching, and support individual development.
Manage escalations and prioritise tasks based on operational needs and business impact.
Identify process gaps and work with stakeholders to streamline and improve workflows and tools.
Collaborate closely with Compliance, Risk, Customer Support, and other departments to ensure aligned procedures and timely issue resolution.
Maintain team documentation and support onboarding, training, and reporting tasks in coordination with the Payments Operations Manager.
Requirements
3-4 years’ experience in payments, verification, or operations in iGaming.
Prior team leadership or supervisory experience preferred.
Strong understanding of payment flows, KYC/AML, and regulatory compliance.
Skilled in using CRMs, PSP dashboards, and knowledge management tools (e.g., Confluence).
Excellent communication, team management, and problem-solving abilities.
Proactive mindset with the ability to work under pressure and drive continuous improvement.
About the Role:
This is a senior leadership position within a rapidly growing iGaming company, offering the opportunity to influence key financial strategies and operations in Brazil. The role requires balancing hands-on financial management with strategic oversight, ensuring compliance while driving growth in a high-volume, fast-paced digital environment. You will work closely with international and local leadership teams, serving as a key decision-maker and trusted advisor on all financial matters.
Main Responsibilities:
Collaborate with the executive team to develop and execute strategic financial decisions aligned with corporate objectives.
Oversee the full scope of financial operations in Brazil, ensuring smooth workflows and adherence to regulatory standards.
Lead tax planning, compliance, and reporting activities, preferably within a medium-sized business context.
Manage and forecast significant transaction volumes characteristic of the digital, e-commerce, and B2C markets.
Establish and refine financial systems and processes to enhance operational efficiency and scalability.
Serve as the primary contact with public authorities in matters related to data protection within the company’s activities.
Desired experience:
Full professional fluency in Portuguese and English, enabling seamless interaction with international teams.
University degree in Finance, Accounting, or a related discipline.
Extensive background in the digital and e-commerce B2C sector, particularly in high-volume transaction management.
Strong leadership capabilities to guide and motivate a team effectively.
Excellent analytical, organizational, and time-management skills, with keen attention to detail.
Self-driven and resourceful, with a proven ability to identify opportunities for process improvement.
Familiarity with Anti-Money Laundering (AML) regulations is advantageous but not mandatory.
Conexus Enterprise, in partnership with Pentasia, is proud to exclusively deliver a managed services project for SkyCity Entertainment. Led by Head of Operational Delivery, Lucky Shankar, this initiative offers a standout opportunity to join one of the industry’s most respected online casinos, working within a collaborative global team.
We are now seeking a Head of Operations to be part of this exciting journey.
Head of Operations – SkyCity Entertainment Malta (iGaming)
Salary: €70-75k (DOE)
Hybrid in Malta
About SkyCity Entertainment Group
SkyCity is a leading entertainment and gaming group headquartered in New Zealand, with its online casino operations based in Malta. Operating under an MGA license, SkyCity’s digital business forms a key part of its long-term strategy to deliver safe, engaging, and regulated online gaming experiences.
Role Overview
As Head of Operations, you’ll lead the charge in delivering operational excellence, regulatory compliance, and an exceptional player experience across SkyCity’s online casino operations. You will work closely with the company’s leadership team to shape and execute strategic initiatives, drive continuous improvement, and deliver strong business outcomes through effective cross-functional collaboration.
You’ll be leading operational performance, building and supporting high-performing teams, and embedding a culture of continuous improvement across all areas.
Key Responsibilities
Operational & Team Leadership
Lead and manage daily operations across Customer Services, Payments Processing, Safer Gambling/Player Protection, and Fraud and Risk, ensuring all teams are aligned with business goals and regulatory obligations.
Build scalable processes and maintain high standards of efficiency, accuracy, and customer responsiveness.
Develop, support, and mentor team leads to ensure effective management and professional growth across operational units.
Strategic Execution & Collaboration
Translate business strategy into executable operational plans.
Collaborate with key departments including Compliance, Product, CRM, and Marketing to ensure a consistent and seamless customer journey.
Serve as a key stakeholder in decision-making forums affecting customer experience, operational efficiency, and risk management.
Customer Centricity & Continuous Improvement
Actively drive continuous improvement initiatives across all player-facing functions.
Use customer feedback, complaints data, and performance metrics to identify trends and implement enhancements to processes and services.
Lead initiatives that improve customer satisfaction, streamline internal workflows, and strengthen employee engagement.
Regulatory Compliance & Risk Oversight
Ensure full compliance with Malta Gaming Authority (MGA) regulations and internal risk frameworks, particularly relating to KYC, AML, fraud prevention, and safer gambling.
Work closely with the Compliance team to maintain robust, audit-ready processes that meet evolving regulatory expectations.
Performance Monitoring & Reporting
Define and track key operational KPIs across all functional areas.
Use data and reporting tools to identify bottlenecks, monitor service levels, and provide insight-driven recommendations for optimisation.
Qualifications & Experience
2-4 years’ leadership experience in iGaming operations, ideally within MGA-regulated and Malta-based environments.
Proven ability to manage and optimise teams across customer service, payments, fraud/risk, and responsible gaming.
Strong understanding of compliance frameworks, KYC/AML, CTF, and fraud prevention strategies.
Commercially aware and data-driven, with experience in P&L management, budgeting, and operational reporting.
Skilled in stakeholder management and cross-functional collaboration, with excellent communication and leadership skills.
Comfortable scaling operations, driving continuous improvement, and making decisions under pressure.
Proficient with key iGaming systems, including platforms, CRMs (Zendesk, Freshdesk), CMS tools, and fraud/AML solutions.
Chief Marketing Officer (CMO) – Crypto Casino
A new-age crypto casino built for the bold. We’re combining iGaming with web3-native culture to create viral, high-stakes, community-powered gambling experiences. The product is live, liquidity secured — now it’s time to go global. We’re seeking a battle-tested CMO to lead the charge.
As CMO, you will own the entire marketing pipeline from strategy to execution with a specific focus on influencer marketing, creator partnerships, and affiliate growth.
Your Role:
Own and execute a $1M marketing plan over 90 days.
Design & deploy high-converting influencer campaigns across TikTok, Twitter, Instagram, Telegram, YouTube, Kick, Rumble.
Use your own network of creators, influencer agents, affiliate marketers, or agencies.
Lead partnerships, promotions, and ambassador programs with measurable ROI.
Set and track KPIs - CAC, LTV, ROAS, and NGR.
Recruit and manage internal teams or contractors as needed.
Test new platforms, funnels, and narratives to drive explosive growth.
Report directly to founders on performance, forecasts, and next moves.
Experience:
5+ years in crypto, iGaming, or high-growth web3 or performance marketing.
Deep experience in influencer marketing (with existing partnerships or agency access).
Strong analytics and campaign ROI tracking skills.
Proactive leadership: you don’t wait for permission, you own outcomes.
A proven track record of 5x+ ROI on marketing budgets.
Business Development Manager – iGaming/Gibraltar
New Business focused
Fast growing Casino Games provider
Hybrid role/ based in Gibraltar
Competitive base + commission structure
This company is one of the fastest growing Casino Games providers, with over 700 partners with offices around the globe. It employs over 1000 people and are looking for a Business Development Manager to help them continue to expand their presence in the market.
Based in Gibraltar, this role reports into the Head of Live Casino of the business. It will focus on bringing in new business. Some of your time will be client facing where you will be expected to have interactions with both operators & aggregators at conferences around the world.
To be successful in the role you will need to have had sales management experience gained in the iGaming sector. You will have solid networks and possess communication, relationship building, persuasiveness, negotiation skills and be energetic.
Interested? Next steps…
If this role is of interest, please contact me for an initial discussion at guy.derham@pentasia.com
My client are seeking a detail-oriented and proactive Licensing Specialist to support their growing betting & gaming operations in the United States. This is an exciting opportunity for a junior professional with 2+ years of experience in regulatory compliance, licensing, or legal administration for an iGaming operator or supplier.
You will play a key role in ensuring the business remains compliant with state-level gaming regulations by managing license applications, renewals, and ongoing reporting requirements across multiple jurisdictions.
Key Responsibilities:
Prepare and submit license applications and renewals for operations across various U.S. jurisdictions.
Maintain accurate records of licensing statuses, deadlines, and regulatory correspondence.
Liaise with state regulators, legal counsel, and internal stakeholders to ensure timely and complete submissions.
Monitor regulatory updates and changes in licensing requirements across states.
Support audits and regulatory reviews by providing documentation and responding to inquiries.
Assist in the development and maintenance of internal licensing procedures and compliance checklists.
Collaborate with cross-functional teams including Legal, Compliance, Product, and Operations.
Requirements:
2+ years of experience in a licensing, compliance, or regulatory role in sports betting, casino or adjacent highly regulated space.
Familiarity with U.S. state-level gaming regulations is a strong plus.
Strong organizational skills and attention to detail.
Excellent written and verbal communication skills.
Ability to manage multiple deadlines and work independently.
Proficiency in Microsoft Office and document management systems.
Bachelor’s degree in Law, Business, Public Policy, or a related field preferred.
Nice to have:
Experience working with U.S. gaming regulators (e.g., NJ DGE, PA Gaming Control Board, Michigan Gaming Control Board).
Exposure to international licensing processes (e.g., MGA, UKGC) is a bonus.
Interest in the iGaming industry and regulatory trends.
What's on offer:
Opportunity to grow within a fast-paced, innovative industry.
Strong opportunities for career development & progression
Collaborative and supportive team environment.
Exposure to a wide range of regulatory frameworks and jurisdictions.
Remote working
The Mathematician is responsible for designing and developing the mathematical models that define the core mechanics of online slot games. This role combines a strong background in probability theory and statistical analysis with a deep understanding of player psychology and slot game dynamics; turning creative game concepts into mathematically sound and compelling products that stand out in the competitive iGaming market.
Responsibilities:
Create and define math models for slot games, including reel strips, pay tables, bonus features, and progressive mechanics.
Produce clear and comprehensive math documentation for internal teams and external regulators, including game flowcharts and probability models.
Design models that meet the requirements of regulated markets across multiple jurisdictions, adapting game mechanics as needed.
Create engaging and innovative successful slot experiences by balancing performance metrics such as Return to Player (RTP), hit frequency, and volatility with creative gameplay features.
Write simulation and demo code for games as well as run simulations to test mathematical models, verify theoretical values, and ensure expected behavior across different gameplay scenarios.
Work closely with game designers, developers, and artists to align math models with gameplay mechanics and the creative vision.
Analyze and stay informed on market and industry trends and identify opportunities for innovation.
Requirements:
Bachelor’s Degree in Mathematics/Statistics with a strong understanding of statistics and probability.
5+ years in the iGaming industry.
Proficient in C#.
Proficient in Microsoft Office Programs.
Proficient in JIRA.
Pentasia is the leading specialist recruitment firm in the iGaming and sports betting industry. We're expanding our North American presence and looking for a Junior Recruiter to join our Orlando office. This is a rare opportunity to break into one of the most exciting and fast-growing industries in the US, sports betting, daily fantasy sports (DFS), and iGaming.
What you'll do:
Business develop on a daily basis to build your client portfolio.
Source, screen, and engage candidates for roles across the iGaming and sports betting space.
Work directly alongside a senior leader in the business, receiving daily mentorship and hands-on training.
Build relationships with clients and candidates, helping shape the future of the North American market.
Learn the ropes of specialist recruitment in a niche, high-growth sector.
What We're Looking For:
Entry-level candidates with strong communication skills, a hunger to learn, and the mindset to win.
Passion for sports, entertainment, or tech innovation is a big plus.
Self-starters who thrive in fast-paced, entrepreneurial environments.
Why Join Us?
Be part of building a world-class recruitment business in a booming industry.
Full benefits and industry leading commission scheme.
Direct 1-to-1 Mentorship from a leading recruiter in the industry.
Long-term career growth in a global business with deep industry expertise.
Why Join Us?
Lead marketing strategy for a fast-scaling digital entertainment company
On-site leadership role based in Peru
Drive execution across performance, CRM, and brand marketing
Collaborate with international teams in a dynamic, high-growth environment
Who Will You Work For?
Our client is a rapidly growing digital gaming company focused on innovation and user experience across Latin America. With strong momentum and a bold market presence, they’re building out local teams to support strategic growth.
Why This Role?
This is a hands-on leadership opportunity to own the marketing roadmap in Peru. You’ll work closely with central teams to shape campaigns, manage local execution, and drive acquisition, engagement, and brand performance in a competitive space.
Key Responsibilities
Design and execute the local marketing strategy aligned with global goals
Act as the main point of contact between Peru and central teams (Performance, CRM, Social Media, Sponsorships)
Drive acquisition, engagement, and brand awareness through impactful campaigns
Conduct market and competitor analysis to identify trends, risks, and new opportunities
Present benchmarks and actionable insights around brand and user acquisition
Manage and optimize the local marketing budget to maximize ROI
Oversee execution of ATL/BTL, influencer, and media partnerships
Represent local user needs in global and regional campaign planning
Monitor performance and continuously improve based on key metrics
Requirements
Bachelor’s degree in Marketing, Advertising, Business, or related field
At least 5 years of experience leading marketing strategies in local markets
Background in digital-first industries such as online betting, fintech, e-commerce, or gaming
Experience coordinating with matrixed international teams
Strong grasp of performance marketing, CRM, brand activations, and consumer trends
Proven leadership and stakeholder management skills
Fluent in English (written and verbal)
Interested?
If you're a results-oriented marketing leader ready to take ownership of a key market and make your mark in the online gaming space, we’d love to hear from you.
Apply directly via LinkedIn or contact me for a confidential conversation.
Job Title: Responsible Gaming Analyst - iGaming & Betting Industry
Location: Bogotá, Colombia
Salary: 6M COP per month
Language Requirement: Spanish & English
Reports to: Head of Responsible Gaming
About the Role:
This position plays a crucial role in ensuring responsible gambling practices, helping to mitigate gambling-related harms while ensuring compliance with regulatory requirements. The analyst will conduct behavioral risk assessments, interact with at-risk customers, and collaborate with internal teams to maintain responsible gaming standards.
Key Responsibilities:
Perform in-depth behavioral analysis to identify signs of gambling-related harm.
Conduct phone calls with high-risk customers to discuss responsible gambling tools and offer support.
Manage and escalate responsible gaming concerns from internal teams.
Work closely with AML and Account Management teams to ensure proper customer due diligence.
Operate within a shift-based schedule to provide 24/7 coverage.
Assist with responsible gambling-related translations when required.
Requirements:
A minimum of 6 months in a compliance, risk analysis, or responsible gaming role.
Prior experience in the iGaming sector, particularly in LATAM markets, is an advantage.
Previous experience handling sensitive customer interactions via phone, email, and chat.
Familiarity with working in a high-paced environment with confidential data.
Strong analytical and pattern-recognition skills for identifying problematic behaviors.
This role requires a proactive, customer-focused mindset, ensuring that responsible gaming measures are effectively implemented while maintaining compliance within the iGaming sector.