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Operations Managers (Thailand)   Salary: 60,000 - 110,000 THB per month Location: Asia, 100% Remote Employment: Full-time   About the Role We are looking for experienced Operations Managers to take ownership of the day-to-day operations and performance of established B2C online gaming brands in Thailand.   This is a senior, hands-on opportunity suited to someone who understands the Thai online gaming market and can operate with a high level of autonomy. The platform and much of the underlying infrastructure are highly automated, so the focus is on someone who can take ownership, identify what needs to be done, and drive things forward.   Depending on experience and fit, successful candidates may take ownership of a specific brand, team, or area of the Thailand operation.   Key Responsibilities Take ownership of day-to-day operations and performance across assigned B2C brands in Thailand Drive the ongoing development, optimisation and growth of the local operation Monitor market conditions, player behaviour, competitors and commercial opportunities within Thailand Manage and coordinate local operational requirements, ensuring the business is effectively positioned for the Thai market Work closely with internal teams and the Founder/CEO to identify operational priorities, resolve issues and implement improvements Support the launch and optimisation of new brands, products and initiatives within the market Oversee relationships and operational processes with relevant local partners, including payment providers, affiliates and other commercial partners Manage and develop local affiliate and traffic relationships, including onboarding, performance and commercial activity Ensure payment channels and processes are working effectively, identifying and resolving issues where required Support VIP operations and handle escalations or critical player-related issues when necessary Oversee Thai localisation and content, ensuring communications, promotions and marketing materials are appropriate for the local market Identify operational risks, inefficiencies and opportunities, taking ownership of solutions rather than waiting for direction Work independently within a lean, highly automated environment and act as a key operational point of contact for Thailand   What We're Looking For Proven experience in Thai iGaming, online gaming, casino or sportsbook operations Previous experience at Country Manager, Operations Manager, Senior Operations Manager or a similar level Strong understanding of the Thai online gaming market and local player behaviour Experience working within a B2C gaming environment Good understanding of local payments and payment processes Exposure to affiliate management, traffic acquisition or other commercial functions Experience managing or taking ownership of a market, brand, team or operational function Strong commercial and operational judgement, with the ability to identify what needs attention and take action Comfortable working autonomously in a fast-moving and relatively lean environment Fluent Thai and English Existing relationships or a strong network within the Thai iGaming market would be advantageous   What You Can Expect The opportunity to take genuine ownership of operations within the Thailand market A senior role within an established gaming business with further Asian expansion planned Exposure to multiple B2C brands and a highly automated technology platform Significant autonomy and direct interaction with senior leadership Fully remote working from Thailand Competitive salary of 60,000 - 110,000 THB per month, with flexibility for exceptional candidates Performance-based bonus linked to business and operational KPIs  

Player Support Representative – Remote | Digital | Crypto Location: Remote (North America) Compensation: $25-$30 USD/hour Schedule: 5 days per week Weekends: Required on a rotating basis About the Role Our client is seeking customer-focused Player Support Representatives to deliver exceptional support experiences through live chat. You'll serve as the primary point of contact for users, helping to resolve questions, troubleshoot issues, and ensure a positive customer experience. This is an excellent opportunity for candidates who are strong communicators, quick thinkers, and passionate about helping others. Industry experience is not required; training will be provided. Responsibilities Provide professional, timely support via live chat. Assist users with accounts, platform, and general support inquiries. Deliver personalized customer service and maintain a customer-first approach. Troubleshoot issues and identify effective solutions. Accurately document and escalate issues when necessary. Maintain a high standard of written communication and professionalism. What We're Looking For Excellent written communication skills with strong grammar. Customer service or support experience preferred. Strong problem-solving and critical-thinking abilities. Ability to multitask and manage multiple conversations. Comfortable working in a fast-paced remote environment. Adaptable, coachable, and eager to learn. Strong attention to detail and customer focus. Why Consider This Opportunity? Fully remote work environment Competitive hourly compensation High-growth company with career advancement opportunities Collaborative and supportive team culture Comprehensive training provided Opportunity to work in a rapidly evolving industry Interested candidates should have a passion for customer service, strong written communication skills, and a desire to grow within a fast-paced support organization.  

Payments Manager | New Jersey | iGaming Location: New Jersey (Remote) Compensation: $70,000–$100,000/year (with potential flexibility based on experience) About the Opportunity Our client is a fast-growing digital entertainment company preparing to expand its regulated online gaming operations in New Jersey. We are seeking a hands-on Payments Manager to lead payment operations, fraud and risk controls, and oversight of automated reconciliation and reporting. What You'll Be Doing As Payments Manager, you will oversee day-to-day payment operations while strengthening fraud prevention, regulatory compliance, and transaction performance. You will collaborate closely with Finance, Compliance, Operations, Customer Support, Product, and IT. Overseeing customer withdrawals, refunds, manual transactions, bank wire deposits, and related approval processes Monitoring and optimizing automated and manual payment review processes for accuracy, efficiency, and regulatory compliance Partnering with Finance to oversee automated reconciliation, reporting, and daily payment requirements Analyzing transaction performance, chargebacks, fraud trends, and customer payment behavior to identify risks and improvement opportunities Configuring and refining fraud rules and payment checks to improve approval rates while minimizing losses Investigating customer activity, managing chargebacks, and gathering evidence through case resolution Coordinating with Compliance on AML reviews and required regulatory reporting Overseeing KYC workflows and ensuring customer verifications are completed accurately Collaborating with Product and IT to test and improve payment flows, automated controls, and fraud-detection tools Supporting customer-facing teams with complex payment inquiries and escalations Producing clear internal reporting on payment gateways, chargebacks, fraud, and key operational metrics Qualifications Bachelor's degree or equivalent relevant work experience 2+ years of experience in payments, fraud, AML, risk, or a related analytical role 1+ year of experience in iGaming Knowledge of payment operations, fraud controls, chargebacks, KYC, and regulated reporting Understanding of financial reconciliation and automated reconciliation and reporting processes Strong analytical, decision-making, organizational, and problem-solving skills Excellent written and verbal communication skills, with the ability to collaborate across teams and levels Proficiency in Microsoft Office, particularly Excel, Word, PowerPoint, and Outlook Ability to work independently, learn quickly, and take ownership in a fast-paced environment Willingness to work nights, weekends, and holidays as business needs require New Jersey residency and work location required Ability to obtain and maintain all required New Jersey Division of Gaming Enforcement licenses and approvals Benefits 401(k) plan Medical, dental, and vision insurance Career development opportunities Exposure to a growing, technology-driven business in a regulated industry Opportunity to help shape payment operations during an important stage of growth

Title - Slots UI Artist (iGaming experience essential) Salary - Competitive depending on experience Location - Europe Structure - Remote Here at Pentasia we are actively collaborating with a well-established and growing studio looking to help them expand their Art Team this time with a Slots UI Artist.  This role combines creating both in-game assets and promotional marketing materials.  Offering fully remote work and a competitive salary.  If interested in learning more, don't hesitate to reach out. 

Title - Senior Slots Artist (iGaming experience essential)  Salary - Competitive depending on experience  Location - Europe  Structure - Remote  Here at Pentasia we are currently assisting a fast-growing Slot Provider in expanding their team. I'm currently on the lookout for Senior Slots Artist. This is a great role for an Artist who wants to combine hands on creative work and being involved with coming up with new ideas.  Offering fully remote work and a competitive salary.  If interested, please don't hesitate to reach out for more information.   

Customer Support Representative Location: New Jersey (On-Site) Compensation: $40,000–$60,000/year (commensurate with experience) About the Opportunity Our client is a fast-growing, international digital entertainment company operating within the regulated online gaming industry. We are seeking customer-focused professionals who are passionate about helping people, solving problems, and delivering exceptional service experiences. What You'll Be Doing As a Customer Support Representative, you will serve as the primary point of contact for customers, providing timely and professional assistance across multiple communication channels. Key responsibilities include: Responding to customer inquiries via live chat, email, and phone Investigating and resolving account-related questions and concerns Assisting customers with account verification, transactions, and general platform navigation Troubleshooting technical issues and escalating complex cases when necessary Delivering a high standard of customer service while meeting quality and productivity targets Accurately documenting customer interactions and case resolutions Working collaboratively with internal departments to ensure prompt issue resolution Promoting responsible customer engagement and adhering to regulatory requirements Qualifications New Jersey residency (required) Strong communication and customer service skills Problem-solving, organization, and multitasking skills Ability to work in a fast-paced environment Customer support experience across chat, email, or phone Gaming, fintech, payments, or regulated-industry experience (preferred) Bilingual proficiency (preferred) Benefits Medical insurance Career development opportunities Exposure to a global, technology-driven business Opportunity to build a long-term career in a rapidly growing industry

Principal Streaming Technology & Quality Lead About the Role We are looking for a senior streaming technology specialist to take ownership of streaming quality, performance, reliability, scalability, and cost efficiency within a high-volume live casino environment. You will work closely with Product, Engineering, Data, infrastructure teams, streaming providers, and CDN partners to understand performance at a detailed level, solve complex issues, and drive measurable improvements. This is a principal-level individual contributor role with no direct reports. Alongside operational optimization, you will help define the long-term streaming technology strategy needed to support international growth. Key Responsibilities Streaming Quality & Performance Own the ongoing measurement and improvement of streaming quality across live casino services. Define and evolve KPIs covering latency, reliability, playback, availability, and player experience. Build and improve dashboards, monitoring, alerting, and observability capabilities. Analyze performance across markets, network conditions, devices, browsers, operating systems, and other relevant dimensions. Identify systemic, regional, and provider-specific issues and turn technical findings into actionable improvement plans. Technical Collaboration Work with Engineering, Product, Data, and other technical teams to develop the infrastructure and analytics needed to monitor streaming effectively. Lead investigations into complex streaming issues with internal teams and external partners. Define technical requirements and drive initiatives from problem identification through implementation and validation. Act as the internal subject-matter expert for streaming technology and quality. Providers & CDN Management Work directly with streaming and CDN providers to improve reliability, latency, coverage, scalability, and overall quality. Evaluate provider performance across different markets and use cases. Identify opportunities to improve routing, provider allocation, CDN configuration, redundancy, and delivery architecture. Monitor streaming costs and identify ways to improve efficiency without compromising quality. Technology Strategy Develop the long-term streaming technology roadmap supporting business growth and new markets. Assess existing architecture and identify areas that should be improved, replaced, or potentially brought in-house. Evaluate new streaming technologies, vendors, and delivery solutions. Provide recommendations around player strategy, multi-provider architecture, redundancy, CDN strategy, quality-versus-cost decisions, and infrastructure requirements. Stay current with developments in streaming, codecs, real-time delivery, CDN technology, playback, and related infrastructure. Requirements 10+ years of experience in streaming, video infrastructure, media technology, or a related technical field. Proven experience operating or optimizing large-scale streaming services. Strong understanding of streaming architectures, video players, CDNs, delivery technologies, and performance optimization. Experience with real-time or low-latency streaming. Live casino, live gaming, sports streaming, or similar experience is highly desirable. Strong analytical skills and experience with monitoring, dashboards, observability, and performance data. Ability to combine deep technical problem-solving with broader technology strategy. Experience working with streaming vendors, infrastructure providers, and/or CDNs. Proven ability to influence and deliver results across teams without direct management authority. Strong commercial awareness and ability to balance technical performance with cost. Excellent communication skills with both technical and non-technical stakeholders. Strong English; Armenian is a significant advantage. Location & Working Arrangement Yerevan is preferred. Exceptional remote candidates may be considered if they can travel to Yerevan at least once per month and work closely with the local Product and Engineering teams. What Success Looks Like Success means having clear, data-driven visibility into streaming quality across the business, detecting issues before they materially affect players, continuously improving performance across markets and devices, optimizing provider performance and costs, and maintaining a clear technology roadmap for future scale. This is an opportunity for an experienced streaming professional to have significant technical ownership and strategic influence over a critical part of a global live gaming operation.

Senior Legal Counsel – Commercial & Regulatory Location: Redhill / Hybrid Salary: £95,000–£120,000 Experience: 5–8+ years PQE The Opportunity An exciting opportunity has arisen for an experienced Senior Legal Counsel to join a growing, consumer-focused business based in Redhill. This is a broad, high-impact in-house position offering the opportunity to become a key legal adviser to the business and work closely with senior leadership and stakeholders across multiple functions. The successful candidate will provide commercially focused legal advice across a diverse range of matters, including commercial contracts, consumer and marketing law, intellectual property, regulatory issues, product development, disputes and data protection. This role would suit a commercially minded solicitor who enjoys operating in a fast-paced environment and wants genuine ownership, autonomy and exposure to senior decision-makers. Key Responsibilities Act as a trusted legal adviser to senior management and key business stakeholders. Provide practical advice on commercial, regulatory and operational legal matters. Draft, review and negotiate a wide range of commercial agreements, including supplier, technology, SaaS, partnership, marketing and licensing contracts. Advise on contractual risk, including liability, indemnities, termination, intellectual property, data protection and service levels. Own and maintain customer-facing Terms & Conditions, promotional terms, policies and other legal documentation. Advise on consumer protection, advertising and promotional requirements. Review marketing campaigns, customer communications, website content and promotional activity from a legal perspective. Provide legal input into new products, services, technology and business initiatives, applying a legal-by-design approach. Advise on intellectual property matters, including trade marks, licensing, brand protection and potential infringements. Manage disputes, threatened claims and pre-action matters, instructing external counsel where appropriate. Provide legal support on complex UK GDPR and privacy matters. Identify material legal risks and work with relevant stakeholders to ensure appropriate mitigation. Instruct and manage external legal advisers where specialist expertise is required. Provide legal training and guidance to teams across the organisation. Help develop efficient processes for managing legal risk and reducing unnecessary reliance on external counsel. About You You will be an England & Wales qualified solicitor with approximately 5–8+ years PQE, ideally with a strong commercial and in-house background. We are particularly interested in candidates with: Strong commercial contracts experience. Previous in-house experience, ideally within a consumer-facing, digital or regulated environment. Experience advising on consumer law and marketing/advertising requirements. Good knowledge of intellectual property and data protection. Excellent drafting, negotiation and stakeholder management skills. The ability to provide clear, practical and commercially focused advice. Confidence working independently and managing a varied legal workload. The ability to engage effectively with senior management and non-legal stakeholders. Experience within promotional activity, competitions, gaming, lotteries or similarly regulated consumer sectors would be advantageous, but is not essential. What’s on Offer £95,000–£120,000 salary, depending on experience. Hybrid working arrangement. Broad and varied in-house legal remit. Significant exposure to senior leadership. Genuine opportunity to influence the development of the legal function. High level of autonomy and responsibility. Opportunity to join a growing and commercially ambitious organisation. Apply Now If you are an experienced commercial solicitor looking to take the next step in your in-house career and are attracted to a broad, commercially focused role with significant autonomy, please get in touch for further information. All applications will be treated in the strictest confidence.

Director of Sales - iGaming My client is a fast-growing AI scale-up, building products which are changing how the Global iGaming industry operates. They work with well-known international Operators, sell into a highly regulated space, and have a product with a genuinely strong, measurable ROI story. They're early-stage in terms of scale, but with real traction, real customers, and a small, high-ownership team where every hire has a visible impact on the company's trajectory. They're now hiring their first Director of Sales, reporting directly into the CEO. The Role: This is a hands-on new-business leadership position, not a purely strategic one. You'll personally run and close deals - target account mapping through to negotiation and signature - while also building the sales function from the ground up: process, playbooks, CRM discipline, and KPIs. A CRM is in place, but the playbook is still to be written, so this is a genuine build-and-own opportunity rather than inheriting someone else's machine. You'll manage a small team, own the channel mix between outbound and warm, network/event-driven selling, and represent the business at major industry events. Every deal you close is handed over cleanly to delivery - this is a role with accountability that doesn't stop at signature. The role is fully remote (as long as you're based in Europe), with direct access to the CEO and real influence over commercial strategy from day one. What They're Looking For: 5+ years of B2B sales experience with a genuine track record of personally closing new deals - SaaS/platform sales into a similarly regulated sector strongly preferred. An established Operator network within iGaming - this is essential, not a nice-to-have. Experience building or significantly upgrading a sales process and CRM inside an early-stage or scaling business. Experience coaching or managing a small sales team while still carrying your own number. A track record of conference-led selling at major industry events. Sharp commercial judgement - someone who qualifies hard and protects deal quality, not just pipeline volume. What's On Offer: Strong basic salary (approx. 60% of OTE) plus uncapped, well-structured commission. Fully remote working. Genuine ownership of the commercial engine.. built your way, with full management backing. Direct line to the CEO and real influence on company strategy. The chance to sell a product with a proven, measurable ROI story in the booming iGaming industry. Interested in finding out more? Get in touch confidentially by applying for the role to hear full details.

Senior Python Engineer We’re hiring a Senior Python Engineer to take a leading role in building the backend technology behind a large-scale digital platform. You’ll be responsible for making important technical decisions, developing core services, and ensuring our systems remain fast, dependable, and ready to grow. The position is highly hands-on and suited to an engineer who enjoys taking ownership rather than working within narrowly defined responsibilities. You’ll work across application development, distributed architecture, messaging, data flows, performance, and production operations. Working hours: This position requires substantial overlap with Central European Time (CET ±2 hours). Candidates must be located within this time-zone range. Applications from outside the stated range will not be considered. Your Responsibilities Own backend services throughout their lifecycle, from technical design and implementation to deployment, maintenance, and future improvements. Build and evolve Python/Django services capable of handling substantial traffic and demanding performance requirements. Contribute to the architecture of distributed systems designed for scale, availability, and consistently responsive user experiences. Turn product requirements into production-ready technical solutions while working closely with product, frontend, and infrastructure colleagues. Help raise the engineering standard through thoughtful code reviews, technical discussions, mentoring, and sharing practical knowledge with less-experienced engineers. Work with key parts of our backend ecosystem, including APIs, Kafka-based messaging, caching mechanisms, and data-processing workflows. Investigate and resolve performance bottlenecks, with particular attention to throughput, response times, resource usage, and resilience. Establish and maintain effective automated testing across unit, integration, and performance levels. Improve how we develop, deploy, monitor, and operate our software, including logging and system observability. Take part in the engineering on-call rotation and help diagnose and resolve issues affecting production systems. What You Bring At least 8 years of professional experience developing backend systems with Python, including evidence that you’ve owned substantial technical work through to delivery. Practical experience with Django and a good understanding of Python’s asynchronous programming model Hands-on experience operating Apache Kafka in a production environment. A strong understanding of distributed backend architecture, whether gained through microservices or other distributed-system designs. Experience packaging and running applications with Docker; practical Kubernetes knowledge is advantageous. Experience with at least one major cloud platform, with AWS being particularly relevant. Strong SQL/database skills, especially with PostgreSQL. Experience with NoSQL technologies is beneficial. Familiarity with automated delivery pipelines, CI/CD practices, and modern software testing approaches. Experience working with production monitoring and logging solutions such as Prometheus, Grafana, or comparable technologies. The ability to investigate complex technical problems independently and communicate your reasoning clearly during design and code-review discussions. Experience with software platforms serving one million or more users is highly valued. Experience working within Agile development environments. A strong ownership mindset and a focus on delivering dependable, maintainable software rather than simply completing individual tickets. Availability to participate in an on-call rotation.