Head of Fraud and Payments.

Attractive Salary
Hybrid job
Professional Services industry
Europe, Malta
Job ref38806
Post DateApril 29, 2026
An established iGaming business is looking to hire a Head of Fraud and Payments. The successful candidate will be responsible for a comprehensive audit of all existing fraud and payments rules, processes, and tool configurations, identify gaps and inefficiencies, and drive both the redesign and the end-to-end implementation of improvements. This means digging deep to gain misunderstanding of the domain and rolling up their sleeves alongside the team - actively verifying that rules are correctly configured in the tools, that processes are documented and followed on the floor, and that changes are implemented as intended. 

Main Duties & Responsibilities:
 
  • Conduct a thorough, end-to-end audit of all existing fraud and payments rules, processes, workflows, and tool configurations
  • Design an improvement plan that prioritizes low hanging fruits and the 20% of effort with 80% of value.
  • Ensure every change is fully implemented and working before sign-off — not just documented
  • Build a function that is not dependent on any one individual: clear rules, well-documented processes, and a team that is developed to operate with increasing autonomy
  • Personally validate rules and process changes directly within fraud and payments tools, checking that configurations are correct, that logic fires as expected, and that the team’s day-to-day operational experience reflects the intended design
  • Work hands-on alongside the Fraud and Payments teams on a day-to-day basis — close enough to understand what is happening operationally, not just what is being reported
  • Manage and develop the Managers and Team Leads: set clear expectations, give regular direct feedback, and build their capability to make sound decisions independently
  • Conduct fraud risk assessments on existing and future business streams, taking personal ownership of the quality and depth of findings rather than delegating conclusions and actions
  • Manage operational resourcing of current and future Fraud and Payments teams, ensuring capacity and capability are matched to business needs 
  • Work closely with AML, CS, Compliance and other departments — contribute actively to resolving shared challenges or opportunities, not just act as a point of escalation
Skills & Qualifications:
 
  • Pragmatic and resourceful — focused on what works, not on what looks good on paper
  • Able to simplify complex processes and produce clear, structured guidance the team can follow
  • Willing to do the work personally, not just direct others to do it
  • Excellent communication skills both verbally and written
  • Comfortable making trade-off decisions and taking calculated risks
  • Detail-oriented and thorough — not satisfied with surface-level explanations or assumptions that have not been tested
  • Direct, hands-on experience with fraud and risk tools: has personally configured rules, tested logic, and reviewed queues — not only managed people who do
  • Organisational skills and ability to work on own initiative.
  • Committed to developing their team: builds capability and frameworks over time so that people become more independent, not more reliant on the manager
  • Strong analytical capabilities
  • Combines structured thinking with a practical eye: able to design a process correctly and verify that it works as intended in practice

Knowledge & Experience:
 
  • 5+ years of experience in a risk management, fraud investigation, fraud operations, risk operations or similar role
  • Previous manager-level experience in a Fraud/Risk/AML role from within gaming, with a demonstrable track record of staying hands-on with tools and processes rather than managing purely at a distance
  • Experience writing effective manuals and guidance
  • Proficiency in using Microsoft Office Suite
Benefits:
  • Private Health Insurance
  • Monthly Fitness Subsidy
Kerry Gillitt

Kerry Gillitt

Head of Practice - Professional Services

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