About the Role: A leading company in the iGaming industry is looking for a CRM Coordinator to support operations in the Brazilian market. This role is central to the delivery of personalized communications and campaigns aimed at maximizing customer engagement, loyalty, and lifetime value. With direct support from experienced CRM specialists and collaboration across marketing, content, and product teams, this position offers an opportunity to make a measurable impact in a fast-paced environment. Main Responsibilities: Lead communication and content strategies to enhance the user experience across all stages of the player lifecycle. Plan, execute, and optimize CRM campaigns — from campaign format and delivery methods to platform selection — with a focus on profitability and measurable outcomes. Develop and manage customer segmentation, lifecycle strategies, and retention plans to reduce churn and foster long-term loyalty. Create targeted promotional clusters based on user behavior, preferences, and engagement trends. Collaborate closely with marketing, content, and creative teams to align offers with player needs and determine optimal timing and communication channels. Research, curate, and deliver relevant content to resonate with the player base. Monitor and assess the performance of multi-channel campaigns (email, SMS, onsite, WhatsApp), delivering structured weekly and monthly KPI reports. Apply best practices from the CRM industry, demonstrate critical thinking, and maintain a data-driven, results-oriented approach to every project. Desired experience: Proven knowledge and hands-on experience in retention marketing and CRM campaign execution. Strong team collaborator with the ability to work cross-functionally in a fast-paced environment. Exceptional attention to detail and a deep understanding of customer-centric communication strategies. Fluent in written and spoken English. Experience working with digital design or creative teams to create compelling visual campaign assets. Highly organized, able to prioritize effectively and manage multiple ongoing initiatives. Skilled at handling complexity and making strategic decisions based on broader business goals. Familiarity with CRM tools like Optimove, Infobip, Intercom, Mixpanel, and bonus platform management is advantageous but not mandatory.   Collaboration and Reporting: This role is directly supported by the Head of CRM and other specialists within the CRM team. Will work closely with teams in Acquisition, Sports and Casino Product, and Sponsorships to ensure campaign alignment with broader business goals.

About the Role: This is a senior leadership position within a rapidly growing iGaming company, offering the opportunity to influence key financial strategies and operations in Brazil. The role requires balancing hands-on financial management with strategic oversight, ensuring compliance while driving growth in a high-volume, fast-paced digital environment. You will work closely with international and local leadership teams, serving as a key decision-maker and trusted advisor on all financial matters.   Main Responsibilities: Collaborate with the executive team to develop and execute strategic financial decisions aligned with corporate objectives. Oversee the full scope of financial operations in Brazil, ensuring smooth workflows and adherence to regulatory standards. Lead tax planning, compliance, and reporting activities, preferably within a medium-sized business context. Manage and forecast significant transaction volumes characteristic of the digital, e-commerce, and B2C markets. Establish and refine financial systems and processes to enhance operational efficiency and scalability. Serve as the primary contact with public authorities in matters related to data protection within the company’s activities.   Desired experience: Full professional fluency in Portuguese and English, enabling seamless interaction with international teams. University degree in Finance, Accounting, or a related discipline. Extensive background in the digital and e-commerce B2C sector, particularly in high-volume transaction management. Strong leadership capabilities to guide and motivate a team effectively. Excellent analytical, organizational, and time-management skills, with keen attention to detail. Self-driven and resourceful, with a proven ability to identify opportunities for process improvement. Familiarity with Anti-Money Laundering (AML) regulations is advantageous but not mandatory.  

Job Title: Responsible Gaming Analyst - iGaming & Betting Industry Location: Bogotá, Colombia Salary: 6M COP per month Language Requirement: Spanish & English Reports to: Head of Responsible Gaming About the Role: This position plays a crucial role in ensuring responsible gambling practices, helping to mitigate gambling-related harms while ensuring compliance with regulatory requirements. The analyst will conduct behavioral risk assessments, interact with at-risk customers, and collaborate with internal teams to maintain responsible gaming standards. Key Responsibilities: Perform in-depth behavioral analysis to identify signs of gambling-related harm. Conduct phone calls with high-risk customers to discuss responsible gambling tools and offer support. Manage and escalate responsible gaming concerns from internal teams. Work closely with AML and Account Management teams to ensure proper customer due diligence. Operate within a shift-based schedule to provide 24/7 coverage. Assist with responsible gambling-related translations when required. Requirements: A minimum of 6 months in a compliance, risk analysis, or responsible gaming role. Prior experience in the iGaming sector, particularly in LATAM markets, is an advantage. Previous experience handling sensitive customer interactions via phone, email, and chat. Familiarity with working in a high-paced environment with confidential data. Strong analytical and pattern-recognition skills for identifying problematic behaviors. This role requires a proactive, customer-focused mindset, ensuring that responsible gaming measures are effectively implemented while maintaining compliance within the iGaming sector.