Job Title: Affiliate Manager – Canadian Market About the Role: This remote position is tailored for an experienced affiliate marketing professional with a deep understanding of the Canadian market. The role focuses on building and scaling affiliate partnerships to support revenue growth while ensuring full compliance with regional advertising regulations and internal brand guidelines. The successful candidate will work cross-functionally and report to the Head of Affiliates, operating during Canadian business hours. Main Responsibilities: Define and implement the affiliate strategy specifically for the Canadian region, aligning it with broader business goals. Identify, recruit, and onboard new affiliates, media partners, and publishers. Maintain and grow long-term relationships with key affiliate partners. Monitor the performance of affiliate campaigns, including traffic sources, conversions, and ROI. Refine commission structures and promotional plans to enhance campaign performance. Ensure that all affiliate activities comply with Canadian laws, brand policies, and internal standards. Coordinate with cross-functional teams including marketing, compliance, and product to ensure alignment. Analyze competitor activity and emerging market opportunities to stay ahead of industry trends. Deliver regular performance updates and insights to key stakeholders. Oversee the use of affiliate tracking tools to ensure accurate data and attribution. Desired Experience: Minimum 3 years in affiliate or performance marketing, ideally with hands-on experience in the Canadian market. Proven track record of managing affiliates, optimizing performance, and driving ROI. Strong understanding of performance marketing KPIs and affiliate tracking technologies. Skilled in negotiation, relationship management, and communication. Fluent in English (French is considered an asset but not mandatory). Experience in sectors such as iGaming, betting, fintech, e-commerce, or subscriptions is advantageous. Prior exposure to remote or international team collaboration is a plus. Familiarity with Canadian advertising and compliance frameworks is beneficial. Key Competencies: Strategic mindset and hands-on execution ability Analytical and data-driven approach Self-motivated, organized, and results-focused Comfortable working independently in a fast-paced, remote setup Compensation & Benefits: Annual salary in the range of CAD $65,000 – $100,000 depending on experience Eligibility for performance-based incentives Fully remote working structure with flexible hours Professional growth opportunities within an expanding global company Supportive, international team environment.

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Shift Supervisor Department: Customer Operations Type: Full-time - CLT About the Role This role is central to delivering high-quality customer service within a 24/7 operational environment in the iGaming and digital entertainment industry. The Shift Supervisor is responsible for leading the support team during their shift, ensuring that customer issues are resolved promptly and service levels are maintained. The position requires strong leadership, the ability to manage escalations, and a solid understanding of support operations in a fast-paced setting. Main Responsibilities Supervise customer operations during scheduled shifts, with a focus on live SLA monitoring, identifying service disruptions, and recognizing trends. Act as the primary point of support for agents, providing guidance, answering questions, and coaching during the shift. Manage escalated customer issues, including those related to payments, KYC, VIP services, affiliate matters, and technical cases. Assist with handling support tickets during peak demand or when team coverage is low. Ensure all escalations are managed in line with the company’s 24/7 escalation procedures. Collaborate with other departments such as product, tech, and marketing to resolve multi-faceted customer issues. Support the distribution and implementation of updated training materials, tools, and process documentation. Desired Experience Experience in a supervisory or leadership role within a customer support environment, ideally in iGaming, fintech, or digital entertainment. Skilled in coaching and developing customer service teams. Strong knowledge of support processes, quality monitoring, and performance tracking. Comfortable making quick decisions and resolving urgent, high-impact support issues. Excellent communication and interpersonal skills. Project coordination or cross-functional team experience is considered an advantage, though not required. Key Attributes Confident and supportive leadership style. Calm under pressure with a proactive, solution-focused mindset. Strong customer focus and dedication to service excellence. Committed to ongoing personal and team development.