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Account Manager – Africa markets
Remote position
Work for a fast-growing slot game provider
Strong base salary + bonuses
We are looking for an Account Manager to build and nurture strong client relationships across the African market within the iGaming industry. In this role, you will act as the key point of contact for partners, maintaining regular communication, strengthening long-term relationships, and ensuring clients receive a high level of service and support.
You will work closely with internal teams to coordinate the successful delivery of products and services, while developing a deep understanding of each client’s business needs. By gathering feedback, monitoring satisfaction levels, and resolving issues quickly, you will play a vital role in ensuring partners maximise value from the collaboration.
This role also carries a strong commercial focus, identifying opportunities to grow accounts through cross-selling and upselling. Experience working with game developers or operators in the iGaming space would be a strong advantage, particularly with exposure to partners across the African market.
Does this sound like you or someone you know? Reach out to guy.derham@pentasia.com
About the Role:
This company is looking for an Executive VIP Manager to join their team and take ownership of relationships with the most valuable customers in the Mexican market. The position is centered on delivering a premium, highly personalized service while driving loyalty, retention, and long-term engagement. The successful candidate will play a key role in strengthening VIP operations and elevating the overall customer experience for top-tier players.
Main Responsibilities:
Manage and develop a portfolio of high-value clients, ensuring consistent engagement and satisfaction.
Anticipate customer expectations and proactively address potential concerns.
Build strong, trust-based relationships through tailored and ongoing communication.
Maintain regular contact across multiple communication channels to enhance loyalty.
Plan and coordinate exclusive activities and bespoke experiences (e.g., sporting or entertainment events) aligned with client interests.
Deliver service standards that exceed expectations and create memorable customer journeys.
Support the strategic growth and structure of VIP engagement initiatives in the Mexican market.
Desired experience:
Proven background in VIP account management, retention, or relationship management, ideally within iGaming or a similar sector.
Solid understanding of high-value customer behavior and expectations.
Strong networking skills and awareness of key events and trends within Mexico.
Experience working with CRM systems is advantageous but not 100% mandatory.
Excellent communication, presentation, and public relations capabilities.
Ability to multitask, prioritize effectively, and manage time in a dynamic environment.
Self-motivated, proactive, and execution-oriented mindset.
High level of accountability, discretion, and professionalism.
What’s offered:
Fully remote working model.
Attractive remuneration package.
Opportunity to build and shape VIP engagement strategies from the ground up.
Company Overview
Our client is a new, fully remote market maker on prediction markets, funded by a tier 1 operator to build next-generation trading systems, leveraging huge industry IP & resources from the tier 1 operator. The founding team includes true industry veterans with a vision for the future. They are building a lean, fully remote, senior team focused on high-performance systems, pragmatic engineering, and rapid iteration.
Mission
Build fast, ergonomic internal trading tools that give engineers and traders real-time visibility into exchange activity and the ability to interact directly with our systems — from monitoring live order flow to operational controls and order book interaction.
What You Will Do
• Lead the development of performant, real-time trader-facing UIs: blotters, order tickets, risk views, dashboards, and order book displays.
• Build interactive operational tooling that allows engineers and traders to act on what they see — suspending or enabling trading activity, sending commands to the system, managing positions, and interacting with live order books.
• Design and implement lightweight backend services (e.g., REST APIs, WebSocket servers) that aggregate, transform, and serve data to your front-ends — full ownership from data feed to UI.
• Shape the front-end stack and standards for state management, testing, and performance.
• Design for real-time data over WebSockets/streaming; ensure graceful degradation and resilience.
• Work directly with trading and backend engineers to understand workflow requirements and translate them into intuitive, high-performance interfaces — there are no designers or product managers; good product instincts are part of the role.
• Build reusable component libraries and a lightweight design system tailored to trading workflows.
• Instrument apps for telemetry and user-centric performance (TTI, frame times), and partner on end-to-end observability.
• Maintain high code quality through reviews, automation, and thoughtful documentation.
What You Bring
• 5+ years building complex front-end applications, ideally in real-time or data-heavy domains.
• Expertise with a modern framework (React is the current stack) and TypeScript.
• Strong grasp of state management (Redux, Zustand, MobX, or similar) and testing (Jest, React Testing Library).
• Experience with real-time transports (WebSocket, SSE) and data visualization (e.g., Highcharts, D3, Recharts).
• Comfort building and owning lightweight backend services to support your UIs — Python/FastAPI or similar; this is not a pure front-end role.
• Keen product/UX instincts and a pragmatic approach to trade-offs; able to own UX decisions without dedicated design support.
• A genuine enthusiasm for AI-assisted development. You are actively using AI coding tools in your daily workflow, you experiment on your own, and you bring that curiosity to how you approach problems. AI proficiency is not about a specific tool — it's about having the mindset and habit of leveraging AI as a force multiplier.
Domain Knowledge
Our ideal candidate brings meaningful familiarity with one of the following:
• Sports betting — You understand markets, odds, order flow, or have worked on trading, risk, or operations tooling in this space.
• Financial markets or prediction markets — Exchange, derivatives, or prediction market background with a demonstrated interest in applying that to sports.
• Strong independent interest — Meaningful side projects or self-directed learning in sports betting, financial exchanges, or prediction markets are equally welcome.
Nice to Have
• Experience with AG Grid or similar enterprise data grid libraries; high-density, real-time tabular data is central to our UIs.
• Familiarity with order book visualization and the mechanics of exchange-traded markets.
• Exposure to Electron or desktop packaging for internal tools.