We're a global people business - the leading recruitment consultancy in iGaming, having placed over 10,000 candidates in casino and sports betting jobs worldwide.
About the Role
My client is building the next generation of online entertainment. They are looking for a Front End Developer with expertise in React Native to lead the evolution of their sports and casino sweepstakes platform. Currently, their mobile apps leverage a WebView-heavy architecture. Your mission is to lead the transition to fully React Native experiences. This role includes significant responsibilities in designing complex systems, advocating for best practices, and ensuring high code quality. As the primary developer for their mobile apps, you won’t just maintain code you’ll architect their mobile future, deciding where and how we use native modules to optimize for speed, gestures, and user delight.
Based in their downtown Toronto office, you’ll work at the intersection of product, design, and core engineering, directly shaping the first impressions of every user. If you are an intermediate developer who loves building deep, fluid mobile interfaces, they want to hear from you.
Key Responsibilities
Lead the architectural transition of our mobile apps by rebuilding existing WebView flows into high-performance, fully native experiences using React Native
Develop and maintain new features for our mobile apps, ensuring a "native-first" approach to every user interaction
Work cross-functionally to ensure accurate tracking (GTM, Firebase, AppsFlyer) and integrate components with RESTful APIs
Translate product requirements and high-fidelity designs into clean, functional, and responsive native interfaces
Partner with the Lead Product Manager, designers, and engineers to define interface contracts, drive product improvements, and deliver seamless user experiences
Manage the end-to-end deployment pipeline, including CodePush, TestFlight, and Google Play staging tracks
Implement fluid animations and micro-interactions (using libraries like Reanimated) to ensure the app feels truly native and responsive
Write clean, well-documented, and testable code; participate in peer code reviews to ensure stability and quality
Skills and Qualifications
4+ years of experience building and deploying production-ready applications
Deep understanding of React Native, including mobile navigation patterns (React Navigation) and complex state management
Experience with performance profiling (identifying frame drops, memory leaks, and bridge congestion)
Strong proficiency in modern JavaScript (ES6+) and TypeScript
Proven experience maintaining applications through App Store Connect and Google Play Console
Nice to have: Basic understanding of Swift and Kotlin and experience with testing frameworks (e.g., Jest, React Testing Library)
Why Join?
Competitive Compensation: We offer highly competitive compensation, trusting our top-tier team members to be experts in their field
Technical Autonomy: As the primary mobile developer, you will have a significant voice in our mobile architecture and tooling decisions
Tech Stack: Build with a modern, stable, and cutting-edge technology stack
Location: office is located in the beautiful and highly accessible Yorkville area, right in downtown Toronto
Accelerated Growth: Join a growing team on the ground floor, providing a unique opportunity to accelerate your career
My client is looking for a seasoned specialist in Sportsbook Risk Control Modeling to help shape the core intelligence of their risk engine. In this role, you will design and implement advanced user profiling models, automate risk coefficient assignments, and uncover betting patterns that differentiate recreational players from professionals and syndicates.
Key Responsibilities
Risk Profiling & Modeling Roadmap
Lead the development and execution of a comprehensive modeling strategy for Sportsbook and iGaming user behavior, ensuring robust risk controls that safeguard margin.
User Classification & Persona Engineering
Build sophisticated classification models to segment users into distinct personas (e.g., VIP, Recreational, Bonus Abuser, Professional/Sharp) using granular betting and transactional data.
Risk Coefficient Architecture (CCF)
Design and deploy predictive models to assign User Risk Control Coefficients (CCF).
Automate tiered risk-control actions based on real-time behavioral and financial indicators.
Betting Pattern Analysis
Develop models to detect anomalous behaviors such as arbitrage, syndicate activity, and sharp betting patterns.
Production-Ready ML Pipelines
Architect scalable machine learning pipelines for feature engineering, model training, and real-time risk scoring in production environments.
Strategy Optimization
Translate model outputs into actionable strategies for limit-setting, pricing adjustments, and marketing restrictions, collaborating closely with Trading and Risk teams.
Required Qualifications & Skills
Domain Expertise
Proven experience in Sportsbook Risk Management or Trading Analysis, with a deep understanding of betting markets and risk impact on profitability.
Technical Proficiency
Expert-level skills in Python/R and SQL, with hands-on experience in ML frameworks (XGBoost, LightGBM, or Deep Learning) for classification and anomaly detection.
Risk Modeling Experience
Demonstrated success in building user profiling or propensity models within gambling or high-frequency fintech environments.
Business Acumen
Ability to communicate complex concepts like model drift and precision/recall in terms of NGR impact and turnover to non-technical stakeholders.
Preferred Background
Tier-1 Industry Experience
Prior experience with leading operators such as FanDuel, DraftKings, BetMGM, Bet365, or Entain.
Trading Awareness
Familiarity with odds compilation and adjustments based on market liabilities and sharp action.
The Company:
This opportunity is with a full-service digital marketing agency focused exclusively on the online gaming, sports betting, and casino industry, offering expert user acquisition, CRM, and creative services to help brands grow and compete globally.
About the Role:
In this role, you will be responsible for developing and implementing effective CRM strategies to increase customer loyalty, retention, and revenue growth for the company's growing portfolio of clients.
Key Responsibilities:
Manage execution of email, push and in app messaging campaigns and partnering with internal and external stakeholders to ensure our clients objectives are met.
Manage campaigns end-to-end, including targeting, segmentation, set-up, testing, execution, fulfillment, reporting and optimization.
Create and manage personalized modules and campaign automations.
Create and manage promotions for clients.
Analyze campaign performance to provide actionable recommendations and deliver continuous improvements to CRM marketing programs.
Manage relationships with CRM software vendors and ensure the effective use of CRM tools and technologies.
Stay current on industry best practices and trends, and leverage this knowledge to inform the strategy.
Qualifications:
A hunger to be a continuous learner and getting things done in the digital gaming space
Creative problem-solving acumen, as well as analytical rigor to verify or invalidate assumptions
Hands-on experience with major CRM systems, ESP’s and Push providers like Optimove, Braze, Bloomreach, etc.
Familiarity with online gaming and sports
The Company:
This opportunity is with a full-service digital marketing agency focused exclusively on the online gaming, sports betting, and casino industry, offering expert user acquisition, CRM, and creative services to help brands grow and compete globally.
About the Role:
As a CRM Coordinator, you will focus on the retention of users for the company's growing portfolio of clients while leveraging all communication methods. You will help support the creation and execution of all campaigns across email, mobile and onsite channels. You will be exposed to the company's campaign and customer strategy across multiple online Casino and Sportsbook clients.
Key Responsibilities:
Support the execution of a wide variety of CRM campaigns from planning to final deployment including but not limited to email, push, in-app communications
Become proficient with our campaign execution platforms including CRM platforms and our client’s backend.
Liaise with the creative team, project stakeholders, and agency partners to ensure that all campaign assets are available and ready for deployment on time
Help coordinate the maintenance of onsite assets, including promotional assets & landing pages
Assist with fulfillment of promotions and offers as needed
Qualifications:
Strong project management, organizational skills, and attention to detail
Experience with copywriting and email marketing
A hunger to be a continuous learner and getting things done in the digital gaming space
Hands-on experience with major CRM systems, ESP’s and Push providers like Optimove, Braze, Bloomreach, etc.
Familiarity with online gaming and sports is a major advantage
Ability to work in a fast-paced environment
Vice President of Operations
Location: United States (On Site | Austin, Texas)
Industry: Gaming Technology / Historical Horse Racing (HHR)
About the Company
My client, a subsidiary of a major publicly traded gaming and entertainment organization, is the leading provider of technology for Historical Horse Racing (HHR) in the United States. Its proprietary platform powers one of the most flexible, secure, and content-rich HHR ecosystems in the market, processing billions in wagers annually in partnership with top-tier gaming manufacturers and operators nationwide.
The Role
The Vice President of Operations is a key member of the Executive Leadership Team and a strategic partner to the President. This role owns the company’s end-to-end operational execution, ensuring scalable, compliant, and high-performance delivery across Gaming Operations, Technical Operations, and IT Operations.
This is a senior leadership role for an operations executive with deep experience in regulated, technology-driven environments who can balance strategic vision with hands-on execution.
Key Responsibilities
Operational Leadership
Set and execute operational strategy aligned with growth, compliance, and reliability objectives
Define, document, and optimize operational processes across all functions
Establish KPIs and reporting frameworks to drive continuous improvement
Ensure operational scalability, efficiency, and service excellence
Gaming Operations
Oversee regulatory compliance, licensing, installations, logistics, and field service
Facilities oversight and customer support reporting
Technical Operations
Lead all customer implementations including project planning, hardware specification, system builds, testing, installation, training, and go-live support
Oversee complex issue triage and cross-functional coordination
Drive continuous improvement in manufacturing and integration processes
Partner closely with product and engineering teams
IT Operations
Own enterprise IT infrastructure, networking, cybersecurity, and system uptime
Lead IT modernization to support growth and regulatory requirements
Oversee internal systems selection, deployment, and management
Provide consulting support for customer network architecture
Executive Partnership & Leadership
Serve as a trusted advisor to the President and Executive Leadership Team
Contribute to strategic planning, innovation initiatives, and cross-functional execution
Build, mentor, and lead high-performing, multidisciplinary teams
Qualifications
Required
10+ years of senior operations leadership experience in gaming, technology, or other highly regulated industries
Proven experience managing complex, multi-disciplinary operations (technical, IT, logistics, compliance)
Strong people leadership and team-building background
Experience implementing process improvement frameworks (Lean, Six Sigma, etc.)
Strong understanding of regulatory and compliance environments
Bachelor’s degree in Business, Engineering, Operations, or related field
Preferred
MBA or advanced technical degree
Experience scaling operations during rapid growth or post-acquisition environments
Familiarity with gaming platforms, HHR systems, or distributed gaming technology
Core Competencies
Strategic, data-driven decision making
Operational rigor and execution excellence
Collaborative, transparent leadership style
Ability to lead under pressure while maintaining long-term focus
The Company:
This opportunity is with a top 10 online casino operator by revenue in New Jersey. They operate in a highly regulated iGaming environment and is focused on delivering highly personalized, data-driven player experiences. This success has fueled continued growth and expansion plans to launch in new regulated markets.
About the Role:
As a Senior BI Analyst you will own the full analytics lifecycle — from raw data in the datalake to executive-ready insights. This is a hands-on role for someone who is equally comfortable querying large datasets in AWS, working within a modern data warehouse, and building Tableau dashboards that are actively used to run the business.
You will work closely with the senior leaders and Product, Marketing, Finance, Risk, and Compliance teams to turn complex datasets into actionable insight that directly impacts profitability, customer outcomes, and regulatory confidence.
Key Responsibilities:
Data Understanding & Sourcing
Develop deep understanding of our client's data ecosystem, including transactional, customer, marketing, product, bonus, and risk data
Work hands-on with the AWS-based Data Lake and modern Data Warehouse
Source, join, and transform data from multiple live and batch data sources
Validate data integrity and ensure analytical accuracy across platforms
Data Manipulation & Analysis
Write efficient SQL to extract, aggregate, and analyze large datasets
Build and maintain analytical datasets optimized for reporting and real-time decision-making
Perform exploratory analysis to identify trends, anomalies, and opportunities
Partner with stakeholders to frame the right analytical questions
Reporting & Visualization
Design, build, and maintain Tableau dashboards used for live and near real-time business steering
Translate complex metrics into clear, decision-oriented visualizations
Own core performance dashboards (revenue, unit economics, bonuses, player behavior, risk exposure)
Business Partnership
Act as a thought partner to senior stakeholders, not just a report builder
Proactively surface insights, risks, and opportunities
Support forecasting, budgeting, and strategic planning with data-backed analysis
Data Quality & Governance
Establish consistent metric definitions and documentation
Support auditability and regulatory requirements through transparent data logic
Qualifications:
5+ years of experience in BI, analytics, or data analysis role
Strong SQL skills and experience working with large, complex datasets
Hands-on experience with AWS data environments and modern data warehouse architectures
Advanced experience with Tableau
Strong understanding of data modeling, metric design, and analytical best practices
Ability to communicate insights clearly to technical and non-technical audiences
Experience in iGaming, gaming, fintech, or other regulated industries
Experience with event-level data and real-time or near real-time analytics
Exposure to predictive modeling, LTV analysis, or ML-adjacent workflows
Comfortable operating in a fast-moving, high-accountability environment
This is your chance to join a fast-growing technology & entertainment business where reality TV, celebrity drama, and pop culture are transformed into real prizes. The mission is simple: make watching, predicting, and talking about your favorite moments more exciting and more valuable. You’re not just watching the world, you’re part of it. Predict outcomes, compete with friends, and earn epic prizes
About the Role
My client is seeking a hands-on Acquisition Marketing Manager to drive user growth through paid media, influencer partnerships, and affiliate marketing. Reporting directly to the CEO, you’ll be responsible for planning, executing, and optimizing campaigns across these channels, with a strong emphasis on data-driven decision-making and measurable results. This is a fully remote position open to candidates based in North America.
Key Responsibilities
Develop, execute, and optimize paid media campaigns (including PPC, display, and paid social) to drive user acquisition and revenue growth.
Identify, recruit, and manage influencer partnerships to expand brand reach and engagement.
Build and scale affiliate marketing programmes, managing relationships and performance with key partners.
Analyse campaign performance, generate actionable insights, and report on KPIs to the CEO and wider team.
Collaborate with the product and content teams to ensure campaign messaging and creative are aligned with brand objectives.
Stay current on the latest trends and best practices in paid media, influencer, and affiliate marketing, especially within mobile gaming and pop culture.
Test new channels and strategies to identify scalable growth opportunities.
Skills, Knowledge, and Experience
4-5 years’ hands-on experience in acquisition marketing, with a proven track record in paid media, influencer, and affiliate marketing (mobile gaming, sweepstakes, prediction markets, igaming or entertainment experience highly desirable).
Strong analytical skills and experience using data to optimize campaigns and drive decision-making.
Proficiency with campaign management and analytics tools (e.g., Google Ads, Facebook Ads Manager, affiliate platforms, influencer management tools).
Excellent communication skills, both written and verbal.
Ability to work independently in a fast-paced, remote environment.
Experience with reporting and presenting campaign results to senior stakeholders.
Bonus: Experience with SEO, email marketing, or content marketing.
A leading, award-winning online casino brand is expanding its footprint in North America, following exceptional success in regulated iGaming markets across Europe and Canada. With a strategic launch planned for New Jersey, the company is seeking an energetic and visionary Head of Marketing to drive brand growth and customer acquisition in this key region.
The Role:
This is a senior leadership opportunity to shape and execute the brand and acquisition marketing strategy for North America, with a primary focus on launching and scaling operations in New Jersey. The successful candidate will play a pivotal role in building a new business in a strategically important region, joining a company experiencing rapid growth through significant investment in people, brand, and product.
Key Responsibilities:
Develop strategic plans for brand building and acquisition marketing across North America.
Manage customer acquisition media channels, including TV, radio, sponsorships, print, out-of-home, and PR.
Oversee digital marketing and performance-based channels, collaborating with both in-house and external agencies.
Build and manage relationships with local third parties (media agencies, creative agencies, production agencies), including agency selection and commercial negotiations.
Own and manage a substantial 8-figure annual marketing budget, including targets and reporting.
Act as the local brand champion, adapting global brand positioning and creative for the US market, and creating bespoke local campaigns.
Conduct pre- and post-campaign analysis to optimise ROI, CPA, and future campaign performance.
Lead and manage local marketing teams (including Canadian-based specialists in ATL, digital, creative, design, copywriting, media partnerships, sponsorship, and analytics).
Ensure compliance with all gambling regulations across all communication channels.
Key Skills & Experience:
5+ years in a marketing leadership role (agency or client-side) within a high-transaction volume industry.
3+ years’ experience in B2C online gaming in the US (mandatory); Canadian experience is an advantage.
Proven track record of launching new brands and achieving rapid business growth in the US.
Deep knowledge of US and Canadian advertising/media landscapes, with established agency/media owner relationships.
Demonstrated hands-on approach to managing large marketing budgets and campaigns end-to-end (briefing, forecasting, tracking, reporting, analysis).
Experience in people management, including recruitment, training, and development.
About the Company
This opportunity is with a fast-growing, restaurant SaaS leader that has become one of the most influential technology partners for Asian-focused hospitality brands across North America. Since inception, the company has built a comprehensive suite of self-developed products, including POS, ordering, membership, and kitchen display systems, designed specifically to solve operational pain points for modern restaurants. Its platform delivers measurable efficiency gains through real-time menu synchronization, intelligent KDS workflows, and low-commission direct ordering tools that dramatically increase on-channel revenue and customer lifetime value. With more than 9,000 restaurants served across all 50 U.S. states, multiple R&D centers across the U.S. and China, significant funding, and recognition from top-tier investors, the company continues to scale rapidly while maintaining a reputation for innovation, bilingual support, and deep industry expertise.
Role Overview
As Director of Product, Payments, you will own the end-to-end payments strategy and execution across platform partnerships, clearing & settlement, reconciliation, risk & compliance, funds flow/ledger, and cost optimization. You will align payment platform capabilities with restaurant POS needs, ensure reliable money movement, and deliver measurable improvements in authorization, transparency, and unit economics.
What you'll focus on:
Payment Platform Integrations: Lead collaboration and integrations with payment platforms to deliver a reliable, scalable payment experience.
Clearing & Settlement: Define payout and settlement standards while driving clear, merchant-facing transparency.
Financial Reconciliation: Empower reconciliation processes to support accurate closes and audit readiness.
Fraud & Compliance: Establish a robust risk and compliance framework—including PCI/EMV baselines—to reduce exposure and maintain audit-ready operations.
Funds Flow & Ledger Platform: Build a high-integrity funds-flow and ledger foundation to support splits, balances, fees, and reporting.
Cost Optimization: Improve authorization rates and reduce blended costs through policy, routing, and optimization strategies.
What you bring:
6+ years in payments, fintech, or retail product; 3+ years leading PMs. Restaurant/POS experience is a plus.
Strong understanding of acquiring, gateway, clearing, settlement, and card-scheme rules; familiarity with PCI/EMV security baselines.
Proven ability to define and execute product strategy, align with company goals, and drive market research, competitive analysis, and customer insights.
Experience integrating with payment platforms such as Stripe or Adyen is a plus.
Highly data-driven execution and strong cross-functional leadership.
Exceptional communication and presentation skills; able to convey complex concepts to both technical teams and executives.
Fluent English; Mandarin proficiency is a must
About the Role
Our client is looking for a highly skilled Customer Service Manager to lead and elevate their 24/7 Customer Support Center. This position is responsible for overseeing daily operations, managing a large team, optimizing processes, and ensuring an exceptional player experience across multiple iGaming products.
This is a strategic and hands-on leadership role within a rapidly growing global company.
Key Responsibilities
Leadership & Team Oversight
Manage, mentor, and develop a team of 100+ Customer Service Clerks and Supervisors.
Conduct individual and group coaching sessions to drive quality and productivity.
Oversee recruitment, onboarding, performance evaluations, and talent development.
Operational Management
Build and refine workflows, scripts, SLAs, and escalation procedures.
Handle workforce planning to ensure efficient 24/7 operational coverage.
Ensure adherence to company policies, responsible gaming practices, and service standards.
Performance & Reporting
Track and analyze KPIs such as CSAT, FRT, NPS, handling time, and QA scores.
Produce regular reports with insights for operational improvements.
Collaborate with product and operations teams to enhance systems and support tools.
Cross-Functional Collaboration
Work closely with Payments, KYC/AML, Marketing, Affiliates, Tech Support, and VIP teams.
Assist with new product launches, promotions, and system implementations.
Continuous Improvement
Identify process improvement opportunities and automation initiatives.
Monitor industry trends and competitor benchmarks to improve CS operations.
Promote a culture of operational excellence and innovation.
Requirements
5+ years managing Customer Service teams (online or e-commerce).
Mandatory iGaming experience (casino, sportsbook, lottery).
Proven ability to lead large teams in high-demand environments.
Experience with omnichannel tools (Zendesk, Intercom, LiveChat).
Knowledge of CRM systems, back-office platforms, and KYC/AML processes.
Strong analytical and KPI management skills.
Excellent communication skills in English.
Willingness and ability to relocate to Costa Rica.
Preferred Qualifications
Bachelor’s Degree in Business Management or related field.
Experience with remote team management.
Strong background in process optimization and customer experience strategy.
High numerical proficiency and data-driven decision-making skills.
What’s in It for You?
Full relocation opportunity to a global iGaming hub.
Strategic leadership role with high impact on customer experience.
Work in a dynamic and fast-growing environment with strong career progression.