We're a global people business - the leading recruitment consultancy in iGaming, having placed over 10,000 candidates in casino and sports betting jobs worldwide.
We are seeking an experienced and results-driven interim Lottery Consultant to support the growth and strategic development of lottery operations across the United States.
This role is ideal for a professional with strong knowledge of lottery systems, player engagement, compliance standards, retail operations and revenue optimization.
The successful candidate will work closely with stakeholders to analyze performance, develop innovative marketing and sales strategies, improve operational efficiency, and ensure adherence to state and federal regulations.
Candidates should possess excellent analytical, communication, and project management skills, along with experience in the gaming, lottery, or regulated entertainment industries.
Please contact Alastair Cleland at: alastair.cleland@pentasia.com
VP of Fraud & Payments
Location: Remote (North America or Europe - must align with North American hours)
Compensation: Competitive base salary + performance-based bonus
We are partnering with a fast-growing, high-volume online gaming operator to appoint a VP of Fraud & Payments. This is a critical leadership role responsible for building, scaling, and optimizing the company’s fraud prevention and payments ecosystem across multiple products.
This is a hands-on, high-impact position for a proven leader who thrives in fast-paced environments and can transform fraud and payments into a strategic advantage, not just a cost center.
The Role
As VP of Fraud & Payments, you will lead the function end to end, overseeing fraud strategy, payment optimization, tools, and team management. You will build scalable systems that reduce fraud losses, increase payment approval rates, and enhance the customer experience.
Key Responsibilities
Own and lead the full fraud detection, investigation, and prevention strategy across the customer lifecycle, including registration, deposits, gameplay, redemptions, promotions, and KYC
Build, implement, and continuously optimize risk rules to detect and mitigate fraud patterns such as bonus abuse, multi-accounting, synthetic identity, and payment fraud
Drive payment performance by managing authorization rates, chargebacks, and dispute processes while optimizing relationships with payment processors and card networks
Lead decline analysis, BIN-level performance optimization, 3DS strategy, and chargeback representment programs
Own the KYC and identity verification framework, including thresholds, escalation workflows, and manual review processes
Evaluate, implement, and optimize fraud, identity, and payments tooling to ensure a scalable and proactive risk infrastructure
Build and lead a high-performing fraud and payments team, establishing KPIs, SOPs, and performance standards
Partner cross-functionally with Product, Engineering, Data, Compliance, and CX to reduce fraud, improve user experience, and support growth
Develop reporting and dashboards to track fraud loss, payment performance, and operational efficiency, and provide regular executive-level insights
Ideal Candidate Requirements
7+ years of experience in fraud, payments, or risk within iGaming, online casino, sports betting, DFS, or similar high-volume digital environments
Proven track record of building or scaling fraud and payments functions from the ground up
Deep expertise in chargebacks, payment processing, card network rules, and fraud prevention strategies
Experience with KYC, identity verification systems, and fraud detection tools
Strong analytical and data-driven mindset with a hands-on leadership approach
Why Join The Team
Competitive base salary + bonus structure
Fully remote flexibility (North America or Europe-based)
Opportunity to build and lead a critical function from the ground up
High-visibility role with direct impact on revenue, risk, and growth
My client, a fast-growing US gaming operator, is seeking a Director of Database Marketing to join their leadership team at a newly developed casino property.
This is a high-priority, business-critical hire supporting the transformation of a marketing function within a property currently operating in a temporary facility while a major permanent resort is under construction. The successful candidate will play a key role in shaping the long-term customer strategy ahead of full-scale operations.
This is an opportunity for a strategic database marketing leader to step into a highly visible role, working directly with executive leadership and influencing reinvestment, lifecycle marketing, and overall revenue performance.
Key Responsibilities
Own and lead the database marketing strategy, with a strong focus on reinvestment optimization and player lifecycle management
Develop and execute data-driven, targeted marketing campaigns across channels including Direct Mail, Email, SMS, and VIP programs
Oversee the end-to-end database marketing function, including segmentation, campaign execution, analytics, and performance optimization
Drive customer acquisition, retention, and loyalty strategies using advanced data insights
Manage and improve database integrity, usability, and campaign effectiveness
Lead campaign analysis, including ROI, player value, and revenue trends, making recommendations to senior leadership
Produce executive-level reporting, forecasting models, and performance insights
Collaborate cross-functionally with Marketing, IT, and senior leadership to align strategies
Oversee budgeting, reinvestment strategy, and financial planning for database marketing initiatives
Build, mentor, and lead a high-performing team (Manager, Specialist, Analyst)
Candidate Profile
Proven experience as a strategic database marketing leader, not just execution-focused
Strong expertise in player reinvestment strategy and lifecycle marketing
Demonstrated experience managing marketing budgets and driving ROI
Background in casino gaming, loyalty marketing, or data-driven environments
Exposure to online gaming (iGaming) or digital-first environments is highly desirable, bringing more advanced segmentation and personalization approaches
Experience supporting new property openings or major business transformations is a plus
Requirements
5+ years’ experience in casino database marketing, CRM, or gaming analytics
Strong technical skills including SQL and database querying
Experience in campaign analytics, reporting, and customer segmentation
Proven ability in forecasting, budgeting, and performance modeling
Strong leadership, communication, and stakeholder management skills
Bachelor’s degree in Marketing, Business, Analytics, Computer Science, or a related field
Why Apply?
Join at a pivotal stage of property development and expansion
Take ownership of a critical, high-visibility marketing function
Work directly with senior leadership to shape customer and revenue strategy
Opportunity to build and evolve a best-in-class database marketing function
Strong Base + Bonus & Relocation Package
We are supporting a new operator seeking a Fractional Compliance Advisor to provide strategic oversight and guidance during market entry and early-stage operations.
The Role:
Act as a compliance advisor to leadership on US regulatory and compliance matters
Provide guidance on licensing strategy, regulatory expectations, and market entry
Review and shape existing compliance frameworks (AML, KYC, responsible gaming)
Act as a sounding board for key compliance decisions and regulatory interactions
Profile:
Experience in US iGaming / sports betting compliance
Strong understanding of existing regulatory frameworks
Comfortable operating in a light-touch, fractional / advisory capacity
My client is a Toronto based Crypto Sportsbook operator who is searching for a hands on, Senior CRM Manager with igaming experience to join their growing marketing team. In this role, you’ll own the strategy, execution, and optimization of their customer messaging programs including automated lifecycle flows, in app and web messaging, SMS, and push notifications.
You’ll play a key role in driving engagement, retention, and personalization across the iGaming brand using data driven, thoughtfully crafted campaigns.
This is a hybrid role based in Toronto, requiring 3 in office days per week.
Key Responsibilities
Automated Flow Development
Design, build, and iterate on lifecycle, onboarding, engagement, and retention flows in Customer.io.
Support CRM strategy across the brand with tailored user journeys.
In App, Web App & SMS Messaging
Plan and deploy targeted in app and web app messages across all major touchpoints.
Manage SMS campaigns for audiences without access to push notifications.
A/B Testing & Optimization
Develop and execute A/B tests to refine messaging, timing, segmentation, and UX.
Analyze results and implement data backed improvements.
Rapid Flow Deployment
Quickly build or adjust flows in response to evolving business needs, ensuring an agile CRM operation.
Segmentation & Personalization
Create advanced audience segments using behavioral, demographic, and event based data.
Personalize message content to enhance relevance and performance.
Performance Tracking & Reporting
Monitor campaign metrics and user behaviors, providing insights and recommendations to key stakeholders.
Continuously optimize flows to improve engagement and ROI.
Cross Functional Collaboration
Partner with product, data, and marketing teams to ensure CRM initiatives align with broader business goals and user expectations.
Requirements
3+ years of experience in CRM, lifecycle marketing, or retention strategy preferably in iGaming, mobile gaming, or related digital industries.
Previous experience in sports betting, online casino, or daily fantasy sports environments.
Strong understanding of A/B testing methodologies and statistical best practices.
Experience with in app and web messaging ecosystems and tools.
Ability to quickly build, modify, and troubleshoot flows based on business needs.
Basic ability to write SQL (e.g., SQL Server) queries.
Analytical mindset with experience evaluating CRM and engagement metrics.
Excellent written communication skills and collaboration abilities.
Senior Accountant / Finance Lead
Location: Detroit, MI (Hybrid – 4 Days On-Site)
Salary Range: $90,000 – $100,000/year
Our client is a national leader in charitable electronic gaming, partnering with organizations across the U.S. to deliver innovative, responsible gaming experiences that positively impact local communities. They combine technology, creativity, and purpose to deliver best-in-class products in a collaborative, mission-driven environment.
We’re seeking a hands-on Senior Accountant/Finance Lead to own and manage day-to-day accounting operations while ensuring accuracy, consistency, and strong financial discipline across the organization.
This role is ideal for someone who enjoys working directly in the details, taking full ownership of financial processes, and operating in a lean, fast-paced environment. You’ll play a critical role in maintaining the financial health of the business while partnering closely with leadership on reporting and process improvements.
Core Responsibilities
• Own the general ledger, including journal entries, reconciliations, and month-, quarter-, and year-end close processes
• Manage accounts payable, accounts receivable, vendor setup, invoicing, and ensure timely payments
• Reconcile bank accounts, credit cards, and expense activity
• Maintain all accounting activity within QuickBooks
• Prepare monthly, quarterly, and annual financial statements with accuracy and timeliness
• Support leadership with reporting, variance analysis, and financial insights
• Assist with audit preparation and related documentation
• Support payroll processing and employee onboarding/offboarding from a financial perspective
• Manage 1099 filings and assist with benefits coordination and insurance renewals
• Maintain strong internal controls and ensure compliance with GAAP and regulatory requirements
• Support external audits and ongoing financial reporting needs
Qualifications
• Proficiency in QuickBooks is required
• 5+ years of experience in accounting or financial operations
• Strong experience in hands-on accounting roles (not just oversight)
• Prior experience in small to mid-sized or lean organizations preferred
• Strong understanding of GAAP and financial reporting fundamentals
• Advanced Excel skills
• High attention to detail and strong organizational skills
• Ability to manage multiple priorities in a fast-paced environment
• Comfortable working independently and owning processes end-to-end
Why Join The Team
• Mission-driven company supporting charitable organizations
• High-impact role with real ownership and visibility
• Collaborative, growing team environment
• Opportunity to help build and improve financial processes as the company scales
The Company
My client is a fast-growing international trading company operating within the Trading Card Game (TCG) market, with headquarters in Asia and an established logistics and warehousing presence in the United States. With continued expansion across key franchises and collectible categories, they are now looking to strengthen their US sourcing capability.
The Role
My client is seeking a highly knowledgeable and commercially driven TCG Card Buyer to lead sourcing and procurement across key collectible categories. Initially focused on Pokémon (English & Japanese), this role will evolve to include Sports Cards (NBA/NFL) and emerging TCG segments such as One Piece. This is a high-impact position requiring strong market awareness, authentication expertise, and the ability to consistently source high-value inventory at scale.
Key Responsibilities
Sourcing & Procurement
Source and purchase Pokémon cards with an initial focus on English editions, followed by Japanese inventory.
Identify and leverage multiple acquisition channels including marketplaces (eBay, TCGPlayer), card shows, private collectors, and dealer networks.
Build profitable pipelines by targeting PSA-gradeable raw cards and high-grade inventory (PSA 9/10).
Manage end-to-end PSA submission strategy to maximise return on investment.
Expand procurement activities into Sports Cards and other TCG categories over time.
Authentication & Quality Control
Conduct detailed authenticity checks to identify counterfeit, altered, or restored cards.
Validate PSA slabs using official tools and physical inspection methods.
Utilise grading tools (e.g. calipers, UV light) to assess condition and integrity.
Maintain strict quality standards with zero tolerance for inauthentic inventory.
Market Intelligence
Track pricing trends, liquidity, and demand signals across key marketplaces.
Stay informed on new releases, reprints, and PSA population shifts.
Provide regular insights and reporting to support procurement strategy.
Vendor & Network Development
Build relationships with dealers, collectors, and hobby communities.
Attend events, trade shows, and conventions to expand sourcing channels.
Negotiate effectively to secure inventory at competitive prices.
Operations & Reporting
Submit purchase proposals in line with internal approval processes.
Maintain accurate and detailed procurement records.
Coordinate closely with US warehouse operations for intake and tracking.
Communicate regularly with international stakeholders across time zones.
Requirements
3+ years’ experience buying/selling Pokémon TCG in a professional or high-level enthusiast capacity.
Strong knowledge of Pokémon sets, variants, and market valuation (English & Japanese).
Solid understanding of PSA grading standards and authentication processes.
Proven ability to identify counterfeit or altered cards.
Established presence on key platforms (eBay, TCGPlayer, etc.).
Strong negotiation skills with a track record of sourcing below market value.
Highly organised, self-motivated, and comfortable working independently.
Ability to work cross-functionally with international teams.
Desirable
Experience sourcing via Japanese platforms (Yahoo Auctions, Mercari JP).
Hands-on PSA submission experience and grading ROI knowledge.
Exposure to Sports Cards or other TCG ecosystems.
Existing dealer/collector network within the US.
Additional language skills (Mandarin or Japanese).
What’s on Offer
Competitive base salary + performance-based commission
Fully funded purchasing budget
Remote working flexibility with outcome-driven performance expectations
Opportunity to play a key role in scaling a fast-growing global business
Career progression into team management as the function expands
About the Role
My iGaming client is seeking a Director of Analytics & Business Intelligence to lead and scale their data function within a high-growth, regulated digital gaming environment. This is a hands-on leadership role responsible for driving analytics strategy, delivering actionable insights, and partnering cross-functionally with Product, Marketing, Finance, Operations, and Professional Services. The successful candidate will serve as a key advisor to senior leadership, translating complex data into clear, commercially impactful decisions.
Key Responsibilities
Analytics Strategy & Governance
Define and execute the analytics vision, strategy, and roadmap aligned to business objectives
Establish and maintain robust data governance frameworks to ensure accuracy, integrity, and consistency
Partner with technology teams on data infrastructure, owning the analytics and insight layer
Act as a subject matter expert on analytics best practices and responsible data usage
Translate complex data into clear, actionable insights for executive stakeholders
Player & Marketing Analytics
Lead analysis of customer behavior, segmentation, lifecycle performance, and LTV modelling
Drive insights on acquisition, retention, and engagement strategies
Oversee reporting on digital marketing performance, loyalty programs, and ROI metrics
Collaborate with marketing and product teams to optimise campaign effectiveness
Financial & Operational Analytics
Support budgeting, forecasting, and financial planning processes
Develop KPIs, dashboards, and reporting frameworks to drive business performance
Deliver insights that connect operational performance to revenue outcomes
Provide cross-functional analytical support across key business areas
Compliance & Risk Analytics
Partner with compliance teams to identify potential fraud and AML risks through data analysis
Ensure all analytics outputs meet regulatory and compliance requirements
Professional Services Support
Provide client-facing teams with market intelligence, benchmarking, and performance insights
Develop standardized reporting, ROI frameworks, and dashboards to support client engagements
Enable data-driven storytelling to support client acquisition and retention
Leadership & Team Development
Build, lead, and mentor a high-performing analytics team
Establish workflows, prioritization models, and quality standards
Drive a culture of curiosity, accountability, and commercial focus
Scale team capability in line with business growth
Requirements
Experience
7+ years in data analytics or a related field, with at least 3 years in a leadership role
Proven experience in igaming
Proven experience owning and leading an analytics function
Strong experience in customer analytics, including segmentation and LTV modelling
Track record of presenting insights to executive and board-level stakeholders
Experience in high-growth or scaling environments is highly desirable
Exposure to multi-partner ecosystems, loyalty programs, or P&L analytics is advantageous
Education
Bachelor’s degree in a relevant field (e.g., Economics, Business, Statistics, Engineering)
Master’s degree preferred
Skills & Competencies
Strategic mindset: Ability to translate business problems into analytical solutions
Technical expertise: Strong SQL skills; experience with BI tools (e.g., Power BI); advanced Excel
Additional tools: Experience with Python, R, or similar is a plus
Communication: Ability to simplify complex insights for non-technical audiences
Leadership: Proven ability to build, manage, and develop teams
Business acumen: Solid understanding of financial metrics, ROI, and revenue drivers
Collaboration: Strong cross-functional stakeholder management skills
Data governance: Deep understanding of data quality, integrity, and best practices
Why Apply?
Opportunity to lead a high-impact analytics function within a growing digital business
Strategic, visible role with direct exposure to executive leadership
Chance to shape data-driven decision-making across multiple business functions
Build and scale a team in a dynamic and evolving environment
My client is seeking a Vice President of Engineering to lead technology strategy and platform delivery across its iGaming operations.
This executive role will oversee the development, scalability, and reliability of a mission?critical digital gaming platform operating in a highly regulated, multi?jurisdiction environment. The successful candidate will partner closely with product, commercial, and compliance leaders to support long?term growth and operational excellence.
Key Responsibilities
Lead the technology and platform strategy for iGaming
Oversee delivery of secure, high?availability, customer?facing platforms
Establish governance, delivery standards, and performance metrics
Partner cross?functionally to align technology execution with business objectives
Build and lead senior engineering leadership teams
Experience Required
Extensive senior leadership experience in engineering or technology
Background in regulated digital environments such as iGaming or sports betting
Proven success operating large?scale, high?availability platforms
Strong executive communication and stakeholder management capability
Why Apply
Executive?level scope and influence
Ownership of a core, revenue?critical digital platform
Opportunity to shape technology strategy in a high?growth, regulated sector
Pentasia is supporting a growing charitable gaming business in the search for an experienced Sales Manager to support expansion across the Ohio market. This is an exciting opportunity to join a well established business within the charitable gaming space, working closely with local partners to drive revenue growth, expand market presence, and build long term relationships across the region.
The Role
As Sales Manager, you will take ownership of sales activity across Ohio, with a strong focus on relationship management, new business development, and ongoing account growth within charitable gaming environments.
Key responsibilities include:
Managing and growing relationships with charitable organizations, venues, and key stakeholders across Ohio
Identifying and developing new business opportunities within the state
Driving revenue growth through effective consultative sales techniques
Collaborating with internal teams to ensure seamless onboarding, installation, and ongoing client support
Representing the business at local events, site visits, and industry functions
Maintaining accurate sales forecasts and activity reporting
About You
This role will suit a commercially minded sales professional with experience in regulated or highly relationship driven gaming environments.
The ideal candidate will have:
Proven experience in a sales or business development role, ideally within charitable gaming, amusement, route operations, or regulated gaming
Strong knowledge of the Ohio charitable gaming landscape (highly desirable)
A track record of building and maintaining long term client relationships
Excellent communication, negotiation, and presentation skills
A self motivated, field based mindset with the ability to manage your own territory effectively
A valid driving licence and willingness to travel within Ohio
What’s on Offer
Competitive base salary with commission or performance based incentives
Opportunity to join a stable and growing business within charitable gaming
Autonomy to manage and grow your own regional sales territory
Long term career progression as the business continues to expand