We're a global people business - the leading recruitment consultancy in iGaming, having placed over 10,000 candidates in casino and sports betting jobs worldwide.
Our client is a global leader in digital finance, dedicated to making cryptocurrency accessible and secure for everyone. With millions of users worldwide, they offer a comprehensive suite of products spanning trading, payments, and decentralised finance. Known for innovation and strong compliance standards, the company continues to push boundaries in the fintech space.
They are now set to launch a cutting-edge B2C prediction market product, designed to bring a new level of engagement and transparency to event-based trading. This marks a bold step into an emerging sector, combining advanced technology with a user-centric experience to redefine how consumers interact with prediction markets.
Role Overview:
As Head of Risk, you will lead the development and implementation of risk management strategies for trading operations within a sports predictions environment. Your role will focus on monitoring exposure, setting trading limits, and ensuring compliance with regulatory standards while safeguarding profitability. This position requires a strategic leader with deep expertise in risk management and a thorough understanding of US sports markets.
Key Responsibilities:
Design and implement comprehensive risk management frameworks for trading operations
Monitor market exposure and adjust trading limits to mitigate risk
Analyze patterns and identify potential threats to profitability
Ensure compliance with regulatory requirements and internal policies
Collaborate with trading and finance teams to optimize risk controls
Lead risk reporting and provide actionable insights to senior management
Required Skills & Experience:
Proven experience in risk management within sports betting
Strong understanding of trading systems, odds compilation, and market dynamics
Expertise in regulatory compliance and risk mitigation strategies
Exceptional analytical and decision-making skills
Leadership experience with ability to manage cross-functional teams
Proficiency in risk analysis tools and reporting systems
Benefits & Perks:
Competitive salary and performance bonus
Remote Role
Comprehensive benefits
Opportunity to shape risk strategy for an innovative sports predictions product
Our client is a global leader in digital finance, dedicated to making cryptocurrency accessible and secure for everyone. With millions of users worldwide, they offer a comprehensive suite of products spanning trading, payments, and decentralised finance. Known for innovation and strong compliance standards, the company continues to push boundaries in the fintech space.
They are now set to launch a cutting-edge B2C prediction market product, designed to bring a new level of engagement and transparency to event-based trading. This marks a bold step into an emerging sector, combining advanced technology with a user-centric experience to redefine how consumers interact with prediction markets.
As Head of Growth, you will own the entire growth strategy for a next-generation sports prediction market platform. This leadership role spans paid media, affiliate marketing, influencer partnerships, and emerging acquisition channels. You will build and lead a multi-disciplinary team, optimise performance across all funnels, and ensure compliance advertising & financial market regulations. The ideal candidate combines strategic vision with hands-on execution and thrives in a fast-paced, data-driven environment.
Key Responsibilities:
Define and execute a holistic growth strategy across paid media, affiliates, influencers, and partnerships
Build and manage a high-performing growth team covering multiple acquisition channels
Develop KPIs and reporting frameworks to measure ROI, CPA, LTV, and channel performance
Negotiate and manage affiliate and influencer agreements to maximise reach and profitability
Collaborate with product, CRM, and operations teams to ensure seamless onboarding and retention
Identify emerging trends and technologies to maintain competitive advantage
Ensure all growth activities comply with advertising and financial regulations
Required Skills & Experience:
Proven experience in growth leadership within sports betting or iGaming
Expertise across paid media, affiliate marketing, influencer campaigns, and partnership development
Strong analytical skills with proficiency in attribution modelling and performance tracking tools
Deep understanding of US sports, sports betting player behaviour, and market dynamics
Exceptional leadership and team-building capabilities
Ability to thrive in a fast-paced, performance-driven environment
Benefits & Perks:
Competitive salary and performance-based bonuses
Remote role in the US
Comprehensive benefits
Opportunity to lead growth for an innovative sports prediction market product
Our client is a global leader in digital finance, dedicated to making cryptocurrency accessible and secure for everyone. With millions of users worldwide, they offer a comprehensive suite of products spanning trading, payments, and decentralised finance. Known for innovation and strong compliance standards, the company continues to push boundaries in the fintech space.
They are now set to launch a cutting-edge B2C prediction market product, designed to bring a new level of engagement and transparency to event-based trading. This marks a bold step into an emerging sector, combining advanced technology with a user-centric experience to redefine how consumers interact with prediction markets.
Role Overview
As Operations Manager, you will oversee day-to-day operations with a strong emphasis on delivering exceptional customer service for a leading sports focused prediction market product. You will manage support teams, streamline processes, and ensure compliance with regulatory standards while maintaining operational efficiency. This role requires a hands-on leader who is passionate about customer experience and operational excellence.
Key Responsibilities:
Manage daily operational activities across customer service and support functions
Lead and mentor customer service teams to deliver outstanding player experiences
Develop and implement processes to improve service quality and response times
Monitor KPIs related to customer satisfaction, operational efficiency, and compliance
Collaborate with product and marketing teams to resolve customer issues and enhance service delivery
Ensure adherence to regulatory requirements and internal policies
Required Skills & Experience:
Proven experience in operations management within sports betting or iGaming
Strong background in customer service leadership and process improvement
Excellent problem-solving and organisational skills
Knowledge of regulatory compliance
Ability to manage teams in a fast-paced, high-pressure environment
Strong communication and stakeholder management skills
Benefits & Perks:
Competitive salary and performance-based bonuses
Flexible working arrangements and remote role
Comprehensive benefits
Opportunity to shape customer service strategy for an innovative prediction market product
Our client is a global leader in digital finance, dedicated to making cryptocurrency accessible and secure for everyone. With millions of users worldwide, they offer a comprehensive suite of products spanning trading, payments, and decentralised finance. Known for innovation and strong compliance standards, the company continues to push boundaries in the fintech space.
They are now set to launch a cutting-edge B2C prediction market product, designed to bring a new level of engagement and transparency to event-based trading. This marks a bold step into an emerging sector, combining advanced technology with a user-centric experience to redefine how consumers interact with prediction markets.
Role Overview:
As Head of CRM, you will lead the development and execution of customer relationship strategies for a leading sports prediction market platform. Your mission will be to maximize player engagement, retention, and lifetime value through personalized campaigns and data-driven lifecycle marketing. This role requires a strategic thinker with deep CRM expertise and a strong understanding of compliance requirements.
Key Responsibilities:
Design and implement CRM strategies to drive player retention and engagement
Develop lifecycle marketing programs including onboarding, reactivation, and loyalty campaigns
Manage segmentation, targeting, and personalization across multiple channels (email, SMS, push notifications)
Analyze campaign performance and optimize for ROI and customer satisfaction
Ensure all CRM activities comply any applicable advertising regulations and industry best practice
Collaborate with product and acquisition teams to deliver a seamless customer experience
Required Skills & Experience:
Proven experience in CRM leadership within sports betting or iGaming
Expertise in CRM platforms and marketing automation tools
Strong analytical skills with experience in customer segmentation and data modeling
Deep understanding of sports betting products and player lifecycle
Excellent leadership and communication skills
Ability to thrive in a fast-paced, performance-driven environment
Benefits & Perks
Competitive salary and performance-based bonuses
Remote role
Comprehensive benefits
Opportunity to shape CRM strategy for an innovative sports focused prediction market product
Our client is a global leader in digital finance, dedicated to making cryptocurrency accessible and secure for everyone. With millions of users worldwide, they offer a comprehensive suite of products spanning trading, payments, and decentralised finance. Known for innovation and strong compliance standards, the company continues to push boundaries in the fintech space.
They are now set to launch a cutting-edge B2C prediction market product, designed to bring a new level of engagement and transparency to event-based trading. This marks a bold step into an emerging sector, combining advanced technology with a user-centric experience to redefine how consumers interact with prediction markets.
Role Overview:
As Affiliate Manager, you will be responsible for driving customer acquisition through strategic affiliate partnerships. You will manage and grow a network of affiliates, ensuring campaigns are optimized for performance while maintaining compliance with regulatory standards. This role requires a proactive, data-driven professional with strong negotiation skills and a deep understanding of US sports.
Key Responsibilities:
Develop and implement affiliate marketing strategies to drive traffic and player acquisition
Recruit, onboard, and manage affiliate partners from sports betting backgrounds
Monitor affiliate performance, analyze KPIs, and optimize campaigns for ROI
Ensure compliance with advertising and other regulations across the US
Collaborate with internal teams on promotions, creative assets, and tracking solutions
Negotiate competitive commission structures and maintain strong partner relationships
Required Skills & Experience:
Proven experience in affiliate marketing within the sports betting or iGaming industry
Strong understanding of sports prediction products, betting products, odds, and player behavior
Excellent negotiation and relationship management skills
Analytical mindset with proficiency in performance tracking and reporting tools
Ability to work in a fast-paced, target-driven environment
Benefits & Perks:
Competitive salary and performance-based bonuses
Remote role
Excellent benefits
Opportunities for career progression in a global organization that is building something incredible!
A leading, award-winning online casino brand is expanding its footprint in North America, following exceptional success in regulated iGaming markets across Europe and Canada. With a strategic launch planned for New Jersey, the company is seeking an energetic and visionary Head of Marketing to drive brand growth and customer acquisition in this key region.
The Role:
This is a senior leadership opportunity to shape and execute the brand and acquisition marketing strategy for North America, with a primary focus on launching and scaling operations in New Jersey. The successful candidate will play a pivotal role in building a new business in a strategically important region, joining a company experiencing rapid growth through significant investment in people, brand, and product.
Key Responsibilities:
Develop strategic plans for brand building and acquisition marketing across North America.
Manage customer acquisition media channels, including TV, radio, sponsorships, print, out-of-home, and PR.
Oversee digital marketing and performance-based channels, collaborating with both in-house and external agencies.
Build and manage relationships with local third parties (media agencies, creative agencies, production agencies), including agency selection and commercial negotiations.
Own and manage a substantial 8-figure annual marketing budget, including targets and reporting.
Act as the local brand champion, adapting global brand positioning and creative for the US market, and creating bespoke local campaigns.
Conduct pre- and post-campaign analysis to optimise ROI, CPA, and future campaign performance.
Lead and manage local marketing teams (including Canadian-based specialists in ATL, digital, creative, design, copywriting, media partnerships, sponsorship, and analytics).
Ensure compliance with all gambling regulations across all communication channels.
Key Skills & Experience:
5+ years in a marketing leadership role (agency or client-side) within a high-transaction volume industry.
3+ years’ experience in B2C online gaming in the US (mandatory); Canadian experience is an advantage.
Proven track record of launching new brands and achieving rapid business growth in the US.
Deep knowledge of US and Canadian advertising/media landscapes, with established agency/media owner relationships.
Demonstrated hands-on approach to managing large marketing budgets and campaigns end-to-end (briefing, forecasting, tracking, reporting, analysis).
Experience in people management, including recruitment, training, and development.
Lubbock College Basketball Data Entry Gig – Get Paid to Attend Division I Games
Location: Lubbock, TX
Contract Type: Independent Contractor
Compensation: $150 per game + paid travel time + game ticket is covered
Dates: Ongoing college basketball season
Industry: Sports Data & Analytics
Are you a college basketball fan based in Lubbock?
Nash Research is hiring someone to attend Lubbock home games and input real-time play-by-play data using our proprietary iPhone app.
Role Overview:
You’ll be inside the arena capturing live data—made shots, rebounds, fouls, and other key actions. The job requires accuracy, focus, and solid understanding of basketball rules and game flow.
Requirements:
• iPhone 12 or newer (iPhone 14+ preferred)
• Strong knowledge of basketball rules and gameplay
• Fast, accurate data entry skills
• Ability to stay fully attentive throughout the entire game
• Reliable transportation to Creighton and Nebraska arenas
• Availability for select games throughout the season
What You Get:
• Free access to every assigned Nebraska and Creighton game
• Paid travel time for assignments
• Work on a high-profile sports analytics project
We’ll review basic requirements and, if qualified, you’ll be connected directly with the Nash Research CEO and setup for a first “trial” game.
Missouri College Basketball Data Entry Gig – Get Paid to Attend Division I Games
Location: Columbia, MO
Contract Type: Independent Contractor
Compensation: $150 per game + paid travel time + game ticket is covered
Dates: Ongoing college basketball season
Industry: Sports Data & Analytics
Are you a college basketball fan based in Columbia?
Nash Research is hiring someone to attend Lubbock home games and input real-time play-by-play data using our proprietary iPhone app.
Role Overview:
You’ll be inside the arena capturing live data—made shots, rebounds, fouls, and other key actions. The job requires accuracy, focus, and solid understanding of basketball rules and game flow.
Requirements:
• iPhone 12 or newer (iPhone 14+ preferred)
• Strong knowledge of basketball rules and gameplay
• Fast, accurate data entry skills
• Ability to stay fully attentive throughout the entire game
• Reliable transportation to Creighton and Nebraska arenas
• Availability for select games throughout the season
What You Get:
• Free access to every assigned Nebraska and Creighton game
• Paid travel time for assignments
• Work on a high-profile sports analytics project
We’ll review basic requirements and, if qualified, you’ll be connected directly with the Nash Research CEO and setup for a first “trial” game.
About the Company
This opportunity is with a fast-growing, restaurant SaaS leader that has become one of the most influential technology partners for Asian-focused hospitality brands across North America. Since inception, the company has built a comprehensive suite of self-developed products, including POS, ordering, membership, and kitchen display systems, designed specifically to solve operational pain points for modern restaurants. Its platform delivers measurable efficiency gains through real-time menu synchronization, intelligent KDS workflows, and low-commission direct ordering tools that dramatically increase on-channel revenue and customer lifetime value. With more than 9,000 restaurants served across all 50 U.S. states, multiple R&D centers across the U.S. and China, significant funding, and recognition from top-tier investors, the company continues to scale rapidly while maintaining a reputation for innovation, bilingual support, and deep industry expertise.
Role Overview
As Director of Product, Payments, you will own the end-to-end payments strategy and execution across platform partnerships, clearing & settlement, reconciliation, risk & compliance, funds flow/ledger, and cost optimization. You will align payment platform capabilities with restaurant POS needs, ensure reliable money movement, and deliver measurable improvements in authorization, transparency, and unit economics.
What you'll focus on:
Payment Platform Integrations: Lead collaboration and integrations with payment platforms to deliver a reliable, scalable payment experience.
Clearing & Settlement: Define payout and settlement standards while driving clear, merchant-facing transparency.
Financial Reconciliation: Empower reconciliation processes to support accurate closes and audit readiness.
Fraud & Compliance: Establish a robust risk and compliance framework—including PCI/EMV baselines—to reduce exposure and maintain audit-ready operations.
Funds Flow & Ledger Platform: Build a high-integrity funds-flow and ledger foundation to support splits, balances, fees, and reporting.
Cost Optimization: Improve authorization rates and reduce blended costs through policy, routing, and optimization strategies.
What you bring:
6+ years in payments, fintech, or retail product; 3+ years leading PMs. Restaurant/POS experience is a plus.
Strong understanding of acquiring, gateway, clearing, settlement, and card-scheme rules; familiarity with PCI/EMV security baselines.
Proven ability to define and execute product strategy, align with company goals, and drive market research, competitive analysis, and customer insights.
Experience integrating with payment platforms such as Stripe or Adyen is a plus.
Highly data-driven execution and strong cross-functional leadership.
Exceptional communication and presentation skills; able to convey complex concepts to both technical teams and executives.
Fluent English; Mandarin proficiency is a must
About the Role
Our client is looking for a highly skilled Customer Service Manager to lead and elevate their 24/7 Customer Support Center. This position is responsible for overseeing daily operations, managing a large team, optimizing processes, and ensuring an exceptional player experience across multiple iGaming products.
This is a strategic and hands-on leadership role within a rapidly growing global company.
Key Responsibilities
Leadership & Team Oversight
Manage, mentor, and develop a team of 100+ Customer Service Clerks and Supervisors.
Conduct individual and group coaching sessions to drive quality and productivity.
Oversee recruitment, onboarding, performance evaluations, and talent development.
Operational Management
Build and refine workflows, scripts, SLAs, and escalation procedures.
Handle workforce planning to ensure efficient 24/7 operational coverage.
Ensure adherence to company policies, responsible gaming practices, and service standards.
Performance & Reporting
Track and analyze KPIs such as CSAT, FRT, NPS, handling time, and QA scores.
Produce regular reports with insights for operational improvements.
Collaborate with product and operations teams to enhance systems and support tools.
Cross-Functional Collaboration
Work closely with Payments, KYC/AML, Marketing, Affiliates, Tech Support, and VIP teams.
Assist with new product launches, promotions, and system implementations.
Continuous Improvement
Identify process improvement opportunities and automation initiatives.
Monitor industry trends and competitor benchmarks to improve CS operations.
Promote a culture of operational excellence and innovation.
Requirements
5+ years managing Customer Service teams (online or e-commerce).
Mandatory iGaming experience (casino, sportsbook, lottery).
Proven ability to lead large teams in high-demand environments.
Experience with omnichannel tools (Zendesk, Intercom, LiveChat).
Knowledge of CRM systems, back-office platforms, and KYC/AML processes.
Strong analytical and KPI management skills.
Excellent communication skills in English.
Willingness and ability to relocate to Costa Rica.
Preferred Qualifications
Bachelor’s Degree in Business Management or related field.
Experience with remote team management.
Strong background in process optimization and customer experience strategy.
High numerical proficiency and data-driven decision-making skills.
What’s in It for You?
Full relocation opportunity to a global iGaming hub.
Strategic leadership role with high impact on customer experience.
Work in a dynamic and fast-growing environment with strong career progression.