Marketing.

Our client, a global iGaming operator, is seeking an experienced Senior iGaming Community Manager to build, scale, and engage their rapidly growing player community. This is a key strategic role focused on user engagement, retention, and brand loyalty across multiple digital channels. The Role: You will be responsible for developing a world-class community presence from the ground up…driving growth, boosting player activity, and creating an engaging environment for users across social and community platforms. This role is ideal for someone who thrives in a fast-paced, innovative iGaming environment and has a strong player-first mindset. Key Responsibilities: Community Strategy & Growth Build and scale a vibrant iGaming community from 0 ? 1. Develop and execute community operation plans, content calendars, and engagement events (e.g., live streams, online competitions, feedback forums). Drive user acquisition and traffic growth across all community channels. Engagement, Moderation & Player Support Monitor community sentiment in real time and respond to player inquiries. Manage player interactions, resolve conflicts, and maintain a positive, safe, and compliant environment. Use AI and community tools to streamline moderation and improve operational efficiency. Content Creation & Platform Management Produce engaging iGaming content (match insights, guides, updates, short-form video, etc.). Manage multi-platform presence across Discord, Telegram, X/Twitter, Reddit, and more. Encourage user-generated content and foster an active creator-driven community. Data & Optimization Track key metrics (engagement, retention, conversions) using analytics tools. Deliver monthly reporting, propose A/B tests, and drive continuous optimization using data-backed insights. Compliance & Risk Management Ensure all activities comply with global iGaming, KYC/AML, and responsible gambling standards. Proactively mitigate compliance risks and potential PR issues. Cross-Functional Collaboration Partner with Product, Operations, and Customer Support to turn player feedback into actionable improvements. Support campaigns and product launches that drive both acquisition and retention. Requirements: 5+ years of community management experience, including 2+ years in iGaming, online casino, sportsbook, or online entertainment. Proven success managing large-scale communities (10,000+ active users). Strong content creation skills, including basic graphic design and video editing. Proficient with analytics tools (Excel, Google Analytics) and social/community management platforms. Deep understanding of iGaming regulations, KYC/AML, and responsible gambling frameworks. Highly collaborative, player-centric, innovative, and able to navigate fast-paced environments. Why Apply? This is an opportunity to join a forward-thinking iGaming brand and take ownership of community strategy on a global scale. You’ll shape culture, lead innovation, and directly impact user loyalty and business growth.  

Head of Acquisition Marketing We are seeking an experienced Head of Acquisition Marketing to lead all paid and organic customer acquisition channels across multiple markets. This role oversees a significant marketing budget (in excess of £15 million annually) and is accountable for driving both the volume and value of newly acquired customers through data-driven, performance-focused strategies. The successful candidate will be passionate about leveraging analytics, technology, and innovation to deliver best-in-class acquisition performance. About the Role As a senior member of the Group Marketing and Commercial Leadership Team, you will work closely with peers across Brand and Planning, Growth, and International Marketing, collaborating with teams across the wider organisation to deliver strong commercial outcomes. Key Responsibilities 1. Lead and develop a high-performing team Manage and mentor a team of acquisition specialists across channels such as paid social, search, programmatic, referral, and marketing technology. Provide strategic direction, performance coaching, and career development opportunities. Build strong relationships across the wider group to share best practices and leverage shared resources. 2. Define and execute acquisition strategy Develop comprehensive acquisition strategies across all digital and offline channels. Ensure alignment with business goals, audience segments, and market opportunities. Identify emerging trends, technologies, and channels to enhance performance. 3. Optimise investment and performance Implement robust systems for tracking Cost Per Acquisition (CPA), Return on Investment (ROI), and other key metrics. Use data and insights to drive optimisation decisions and improve marketing efficiency and profitability. 4. Shape the marketing technology stack Partner with technology teams to define and implement a scalable, data-driven marketing and advertising tech ecosystem. Enhance measurement, attribution, and automation capabilities to improve transparency and campaign effectiveness. 5. Drive Conversion Rate Optimization (CRO) Lead CRO initiatives to improve conversion and engagement rates across all acquisition channels. Utilize A/B testing and experimentation to identify best-performing approaches. Advise senior stakeholders on digital customer experience improvements. 6. Collaborate across product and technology Work with internal teams to enhance creative assets, landing pages, and user journeys. Provide input on product and platform features that impact acquisition performance. 7. Leverage innovation, AI, and automation Use AI, machine learning, and automation tools to enhance targeting, personalisation, and campaign efficiency. Continuously explore and adopt technologies that drive smarter acquisition decisions. Skills & Experience Minimum 5 years’ experience leading acquisition marketing across paid and organic channels, ideally within a high-growth or regulated digital industry. Proven success managing large-scale acquisition budgets and delivering strong ROI. Expertise in performance marketing, analytics, and marketing operations systems. Demonstrated ability to lead and develop high-performing teams. Strong commercial acumen and a data-driven mindset. Excellent stakeholder management and communication skills. Passion for growth, innovation, and delivering outstanding user acquisition outcomes. Compensation & Benefits We offer competitive remuneration based on skills, experience, and performance, with regular benchmarking and reviews to ensure alignment with market standards. Additional benefits and career development opportunities are provided as part of our commitment to rewarding excellence.

As a VIP Host Account Manager, you’ll be responsible for managing relationships with high-value players, enhancing engagement, satisfaction, and loyalty by delivering a personalized and premium experience. You’ll proactively reach out to VIPs, offer exclusive promotions, and provide exceptional service to maximize player retention and lifetime value. This role may require availability during evenings and weekends, depending on business needs. Key Responsibilities: Build Relationships: Develop and maintain strong, trusted connections with VIP players to drive engagement and long-term loyalty. Dedicated Support: Serve as the main point of contact for high-value players, ensuring personalized and timely communication via email, chat, phone, and social platforms. VIP Promotions: Design and execute tailored VIP promotions, offers, and engagement strategies based on player preferences. Player Insights: Monitor player activity, analyze trends, and identify opportunities to enhance the VIP experience. Cross-Functional Collaboration: Work closely with Marketing, CRM, and Product teams to align VIP initiatives with broader business goals. Event Planning: Plan and coordinate exclusive VIP events (virtual and in-app) to reward and engage top players. Feedback & Improvement: Collect and relay player feedback to inform product improvements and promotional strategies. Compliance: Ensure adherence to responsible gaming policies and company guidelines. Record Keeping: Maintain accurate records of player interactions, preferences, and engagement history. Requirements:  Experience: 3+ years in VIP account management, customer service, or a related role in gaming, hospitality, or entertainment. Customer-First Mindset: Strong relationship-building and communication skills. Industry Knowledge: Experience in social casino, iGaming, or online gaming preferred. Analytical Skills: Ability to assess player behavior, trends, and engagement data. Multi-Tasking: Comfortable working in a fast-paced, dynamic environment. Organization: High level of organization and attention to detail. Tech Savvy: Proficiency in CRM tools and player tracking systems. Budget Management: Knowledge of maintaining a promotional budget and customer reinvestment guidelines. Flexibility: Willingness to work non-traditional hours, including evenings and weekends, to support player needs.