Product Owner (Live Chat).

A well renowned and fast growing Live Casino provider are looking for a Product Owner (Live Chat) to lead the development and optimization of real-time chat features within the Live Casino game client. This role focuses on enhancing player engagement, ensuring seamless communication, and maintaining compliance with industry standards.

Responsibilities:

• Lead the development of real-time chat features to enhance player interaction.
• Work with engineering teams to optimize chat services, integrating APIs and messaging protocols.
• Define and prioritize chat-related features, such as message delivery, user engagement tools, and moderation controls.
• Ensure the chat system complies with security, regulatory, and responsible gaming standards.
• Analyze chat usage data and engagement metrics to improve user experience.
• Collaborate with Developers, Designers, and Business Intelligence teams to align on product vision.
• Conduct market research to stay competitive and implement best practices.

Requirements:

• 3-5 years of experience as a Product Owner in software development.
• Strong background in chat or messaging platforms and real-time communication tools.
• Experience with APIs, system integrations, and chat technologies (WebSockets, XMPP, etc.).
• Knowledge of chat moderation, anti-spam measures, and responsible gaming practices.
• Excellent analytical and communication skills.
• Fluent in English.

Preferred Skills:

• Experience with chat analytics, chatbot communication, and sentiment analysis.
• Familiarity with gamification and retention strategies through chat.
• Understanding of multilingual chat support and compliance for global markets.