Customer Support Agent - Finnish Speaker.

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Customer Support Agent - Finnish Speaker

Posted 33 days ago
Sliema, Malta, EuropeCompetitive + Incentives Job Reference: 35616

On behalf of one of our close clients, Pentasia is actively looking for a Customer Support Agent- Finnish Speaking


Location: Onsite in Malta


Responsibilities:

  • Provide exceptional customer support to Finnish-speaking clientele via live chat and email.
  • Troubleshoot issues and offer prompt solutions, ensuring a seamless user experience.
  • Assist customers with website navigation, account creation, and management.
  • Collaborate with other teams, such as Payments & Fraud, to maintain a secure gaming environment.
  • Gather customer feedback for service improvement and relay crucial information to relevant departments.

 

Requirements:

  • Fluency in Finnish and English (additional languages are a plus).
  • Previous customer service experience, preferably in iGaming or similar online services.
  • Strong communication and interpersonal skills for diverse customer interactions.
  • Ability to work independently and as a team player, and open to relocate to Malta.
  • Adaptability to work various shifts, including evenings and weekends.

 

Desirable Qualities:

  • Problem-solving mindset with a proactive approach to customer satisfaction.
  • Patience and empathy to effectively address customer concerns.
  • Strong organizational skills and ability to multitask in a dynamic environment.
  • Technical proficiency to navigate and assist with online gaming platforms.

 

Their Offer:

  • Competitive salary with incentives
  • Relocation to Malta package.
  • Paid training
  • Private health insurance.
  • Professional development allowance
  • Company-sponsored events.
  • Supportive work culture fostering personal and professional development.