Customer Support Agent - Finnish Speaker.

On behalf of one of our close clients, Pentasia is actively looking for a Customer Support Agent- Finnish Speaking

Location: Onsite in Malta

Responsibilities:

• Provide exceptional customer support to Finnish-speaking clientele via live chat and email.
• Troubleshoot issues and offer prompt solutions, ensuring a seamless user experience.
• Assist customers with website navigation, account creation, and management.
• Collaborate with other teams, such as Payments & Fraud, to maintain a secure gaming environment.
• Gather customer feedback for service improvement and relay crucial information to relevant departments.

 

Requirements:

• Fluency in Finnish and English (additional languages are a plus).
• Previous customer service experience, preferably in iGaming or similar online services.
• Strong communication and interpersonal skills for diverse customer interactions.
• Ability to work independently and as a team player, and open to relocate to Malta.
• Adaptability to work various shifts, including evenings and weekends.

 

Desirable Qualities:

• Problem-solving mindset with a proactive approach to customer satisfaction.
• Patience and empathy to effectively address customer concerns.
• Strong organizational skills and ability to multitask in a dynamic environment.
• Technical proficiency to navigate and assist with online gaming platforms.

 

Their Offer:

• €26,000 Gross/annum
• Relocation to Malta package.
• Paid training
• Private health insurance.
• Professional development allowance
• Fitness allowance
• Company-sponsored events.
• Supportive work culture fostering personal and professional development.