iGaming

Fast-growing iGaming company scaling rapidly in the US, building a high-performance social gaming platform and expanding into new verticals. The Role This is a Director-level role combining technical depth with commercial impact. You will lead the insight function, initially as a hands-on individual contributor, using data to drive revenue, player behaviour, and business performance within the online casino vertical. The company already has a solid data foundation in place (real-time data and tools like Hex) — your role will be to build on this and evolve the insight function. We are looking for someone with experience in online casino and the ability to combine strong technical expertise with commercial thinking. Key Highlights Background in Data Science / Analytics / BI, with exposure to ML / AI / automation Hands-on role initially — working directly with data, queries, and analysis Lead the insight function from day one, with scope to define the roadmap and build and scale the team. Strong technical + commercial focus (revenue, retention, player behaviour) Key Responsibilities Apply data science and analytics to identify revenue drivers and growth opportunities Act as a bridge between data and commercial teams Work hands-on with data (SQL, analysis, modeling) Translate complex data into clear, actionable business decisions Partner with commercial teams (CRM, acquisition, VIP, casino) Define the data/insight roadmap aligned with business needs Explore and implement ML / AI-driven approaches where relevant  

Senior Customer Support Specialist (Dutch Speaking) Location: Malta (Hybrid) Salary: Up to €30K + Bonus + Relocation Package About the Role Join a fast-growing international iGaming company as a Senior Customer Support Specialist, where you’ll play a key role in delivering excellent player experiences while supporting team performance. This is a great opportunity to step into a senior, leadership-track position with real impact. Responsibilities Provide high-quality support via live chat, email, and phone Handle complex queries and manage escalations efficiently Review KYC documents and process withdrawals in line with compliance Support fraud detection and account monitoring activities Act as a senior team member during busy or critical periods Assist with onboarding, coaching, and knowledge sharing Support Team Leads in tracking KPIs (CSAT, response times, ticket volumes) Collaborate with product, payments, and compliance teams Take ownership of specific markets, features, or workflows What We’re Looking For 2+ years’ experience in customer support within iGaming or a similar environment Good understanding of KYC, payments, and fraud/risk processes Fluent in Dutch and English Strong communication skills and a proactive, team-oriented mindset Ability to multitask and perform under pressure Comfortable working shifts, including nights Interest in sports or casino products is a plus Interest in tools/AI to improve efficiency is an advantage What’s On Offer Salary up to €30K + bonus Relocation package to Malta Hybrid working + home office allowance Work remotely abroad benefit Private health insurance (including dental) Wellbeing allowance Regular team events and company socials

CRM Manager Location: Philadelphia, PA, United States (Hybrid) Job Type: Full-Time Salary: $100,000 – $130,000/year My client is a growing leader in gaming and digital engagement solutions, partnering with operators and brands to drive customer loyalty, retention, and revenue growth through data-driven marketing strategies. With a strong focus on innovation and responsible gaming, they support a diverse and expanding portfolio of clients across the U.S. We are seeking a CRM Manager to join a collaborative and high-performing marketing team. This role is ideal for someone who thrives at the intersection of analytics, execution, and strategy, and who enjoys managing multiple priorities while delivering best-in-class CRM campaigns. Position Summary The CRM Manager is responsible for developing, executing, and optimizing customer relationship management strategies across digital channels to strengthen customer engagement and lifetime value. This role leads end-to-end campaign execution, leverages data insights to inform decisions, and partners closely with internal and external stakeholders to meet client objectives. The ideal candidate brings strong project management skills, a quantitative mindset, and hands-on experience with CRM platforms in a dynamic, fast-paced environment. Key Responsibilities CRM Strategy & Campaign Execution Manage the execution of email, push, and in-app messaging campaigns to support client goals. Own campaigns end-to-end, including targeting, segmentation, setup, testing, execution, fulfillment, reporting, and optimization. Create and manage personalized messaging modules and automated campaign journeys. Develop, launch, and manage promotional campaigns for clients across CRM channels. Analytics & Optimization Analyze campaign performance metrics to generate actionable insights and recommendations. Continuously optimize CRM marketing programs to improve engagement, retention, and revenue outcomes. Support data-driven decision-making across CRM initiatives. Technology & Vendor Management Manage relationships with CRM software vendors and ensure effective use of CRM technologies. Act as a subject-matter resource on CRM tools and digital engagement platforms. Stay current on CRM industry trends, best practices, and emerging technologies, applying insights to strategy development. Qualifications Demonstrated hunger for continuous learning and execution in the digital gaming space. Strong creative problem-solving abilities paired with analytical rigor. Hands-on experience with major CRM platforms, ESPs, and push providers such as Optimove, Braze, Bloomreach, or similar tools. Familiarity with online gaming, sports betting, or casino environments is a strong advantage. Ability to manage multiple priorities independently while contributing effectively within a team environment. Why Join? You enjoy solving complex problems using data and analytics. You naturally ask “why” and enjoy digging deeper to uncover insights. You want to grow your skills while learning from experienced leaders in a dynamic industry. You have an interest in sports betting, gaming, and/or casino environments. You value autonomy and flexibility while also enjoying collaboration and teamwork. Join and be part of a forward-thinking organization where innovation, learning, and execution come together to drive meaningful impact and career growth.