iGaming

An exciting new product offering in fully Regulated Markets is about to go live with industry veterans and they are looking to hire a Finance Manager. This is a Malta based, non -office working role. Why this role is different:You will run finance operations on a platform we have built ourselves. Every transaction, every processor and supplier settlement, every fee and every bank movement lands in the same data warehouse, and the engineering team that built it sits next to you and builds what you specify. Instead of reconciling by hand, you design the reconciliations and controls that run every night, and you spend your time on the exceptions and the decisions rather than the matching. You are joining as our first finance operations hire, with a clear path to Head of Finance as we add markets, processors and payment methods. This is a build-the-function role, not a maintain-the-function role. What you'll do ? Own the daily cash position across operating, segregated and processor accounts, and confirm that segregated funds cover player balances under our Player Funds Protection Policy. ? Manage the payment processor relationships day to day, and keep processor balances at the level we need. ? Make the weekly payment to iGaming Ontario and track the operator share back into our accounts. ? Reconcile processor settlements and fees to the wallet ledger at transaction level, and work exceptions. ? Reconcile game supplier and platform fees to our own game data before they are paid. ? Run the supplier payment cycle: approve invoices against the reconciliations, keep payment approvals and bank signatory controls in place, and own the bank relationships. ? Track every gap between money owed and money received: settlement timing, rolling reserves, in-transit deposits, and anything else that leaves a gap. ? Work the chargeback, dispute and refund queue, and reconcile the resulting debits. ? Prepare the monthly player-funds reconciliation the policy requires, ledger to bank to processor reports. ? Run the withdrawal review queue: large payouts, holds pending verification, and manual approvals. What you'll bring ? 5+ years in finance, with at least 2 running treasury, finance or payment operations day to day in online gaming, payments, or another regulated financial services environment. ? Direct experience with payment processors: settlement files, rolling reserves, chargebacks, fee reconciliation and term negotiation. ? A regulated background where customer money is segregated. ? Genuine interest in using automation and AI to do this job better. You don't need to write code, but you should want to design systems rather than operate manually. ? Based in Malta for remote working ideally. Nice to have: ? CPA, ACCA, CIMA or equivalent designation. ? Experience being the first finance hire or standing up a treasury function from scratch. ? Interac, Canadian EFT or other North American payment rails. ? Exposure to Ontario (AGCO/iGO), MGA or UKGC funds-protection requirements. An excellent salary is on offer for this hire.

Staff Infrastructure Engineer We are looking for a Staff Infrastructure Engineer who combines strong infrastructure expertise & software engineering mindset. This is a hands-on role for someone who is comfortable owning production infrastructure, solving complex reliability and scalability problems, and building internal tools that help engineering teams move faster. Main Responsibilities Design, maintain, and improve cloud infrastructure and production systems. Work extensively with Kubernetes and distributed systems. Improve reliability, scalability, monitoring, and developer productivity. Build and maintain internal infrastructure tooling and automation. Troubleshoot complex production issues and proactively prevent future problems. Work closely with software engineers in a highly technical, collaborative environment. Requirements +9 years of experience in Infrastructure, Platform Engineering, SRE, or Software Engineering with an infrastructure focus. Solid software engineering and programming skills. Strong hands-on experience with Kubernetes / EKS. Experience with Kafka or similar distributed messaging systems. Strong understanding of cloud infrastructure. Experience with technologies such as PostgreSQL and Redis is a plus. Comfortable working with production-critical distributed systems. Highly autonomous You will join a senior, fast-moving engineering team where people are trusted to take ownership and make decisions. The role offers lots of flexibility, but it suits someone comfortable working in an environment where production issues may require attention outside standard business hours.  

Customer Experience Manager Location: Malta Salary: €60-70k DOE   An exciting opportunity for an experienced Customer Experience professional to join a growing iGaming business and take ownership of its player support function.   This is a hands-on role with plenty of scope to shape how Customer Experience operates as the business grows. You will be responsible for building the right processes, developing a strong support team, and ensuring players receive a consistently high standard of service.   What you'll be doing Take ownership of the overall Customer Experience function and day-to-day support operation. Build and develop a high-performing team, including recruitment, onboarding, coaching, and performance management. Establish clear processes, escalation routes, quality standards, and ways of working. Oversee complaints and complex player escalations, ensuring they are handled effectively and professionally. Use customer feedback and operational data to identify recurring issues and improve the player experience. Work closely with Product, Operations, Technology, Payments, and other teams to resolve player friction and improve processes. Help shape the tools, automation, and systems used across Customer Experience. Develop a scalable support model that can grow alongside the business.   What we're looking for 5+ years' experience in Customer Support or Customer Experience, ideally within iGaming environment. Previous experience leading and developing a Customer Support or Customer Experience team. A hands-on approach with the ability to build processes and functions rather than simply manage an established operation. Strong understanding of escalations, complaints, quality management, and customer service operations. Excellent communication and stakeholder management skills. Comfortable working in a fast-moving, entrepreneurial environment with a high level of ownership. An interest, passion and hands-on experience in AI technology, automation, and finding smarter ways to improve customer journey.   Malta-based candidates preferred.