iGaming

A highly successful company that has been growing over it's 25 years is looking to hire a Head of Sports, Legal and Compliance Their offices are just outside London and their requirement for hybrid working is 3 days per week in the office. ABOUT THE POSITION Reporting to the CFO, with direct access to the Executive Board on regulatory matters, you will lead sports compliance strategy and operations across UK FCA-regulated sports spread betting, UK Gambling Commission-regulated fixed odds sports betting, and their licensed sports betting operations in Denmark (Spillemyndigheden) and Ireland (transitioning from the Irish Revenue Commissioners to the Gambling Regulatory Authority of Ireland). You will work in close partnership with our existing Head of FCA Compliance, Legal and MLRO, and will provide senior leadership and strategic direction others in the team ensuring that the sports business remains fully compliant, commercially agile and at the forefront of responsible gambling practice. This role’s responsibilities are: Own the regulatory relationship with each of the four sports licensing authorities and lead responses to enquiries, inspections and thematic reviews. Set and execute the firm's sports compliance strategy, translating multi-jurisdictional regulatory change into practical policy and process while ensuring that compliance supports, rather than unnecessarily constrains, commercial growth. Provide day-to-day legal advice on sports trading, product development, advertising, data rights and customer terms. Oversee safer gambling, social responsibility and sports-specific AML/CTF controls. Act as a Deputy MLRO alongside the existing Deputy MLRO. Design and deliver the annual sports compliance monitoring programme. Work with the CEO and CDO to develop and implement the firm's A.I. strategy within compliance, including prompt design, testing and regulatory assessment. Mentor and develop the sports compliance team. ABOUT YOU A first-class academic record, including a degree from a leading university.  A legal qualification (solicitor, barrister or equivalent) is strongly preferred, though candidates with an equivalent professional compliance qualification and outstanding practical experience will also be considered. Significant senior-level experience of running or playing a leading role in a compliance department at a sports betting or gambling firm, with demonstrable exposure to multi-jurisdictional regulation. Excellent written and verbal communication, analytical rigour and the ability to provide clear, commercially aware advice. A track record of building effective regulatory relationships and leading successful responses to regulatory enquiries or audits. The confidence and credibility to operate at senior management level and to influence across the business. Strong knowledge of the UK’s sports betting regulations and framework. Experience of or exposure to international gambling licensing regimes, including licensing applications, renewals and regulatory transitions. BENEFITS Competitive salary and bonus scheme Excellent range of additional benefits. This is a unique opportunity to shape the role and work in a fast paced, successful company that continues to grow.

Pentasia is actively looking for Game Hosts/Presenters (Relocation to Armenia)! The Company: Our client is currently seeking enthusiastic, motivated, and dynamic individuals to join their team as Game Hosts/Presenters in the Sales and Business Development department, on-site in Armenia. In this role, you will be responsible for overseeing and facilitating various games while maintaining a high level of professionalism and ensuring exceptional customer service.   If you enjoy engaging with people and thrive in a camera-friendly environment, then this exciting opportunity is tailor-made for you!   Responsibilities: Conduct games in accordance with established procedures, ensuring a smooth and enjoyable experience for participants (don't worry, you will receive complete training for the role!) Engage with players through verbal interaction in the game chat, providing guidance and support as needed. Demonstrate honesty and accuracy in all aspects of game presentation. Attend mandatory meetings and training sessions as required. Adhere to designated work schedules and dress code standards. Always uphold the highest professional standards.   Required Qualifications: Fluent in spoken and written Portuguese and English. Strong sense of responsibility and attention to detail. Presentable appearance and grooming. Passion for delivering exceptional customer service. Willingness to work flexible hours, including night shifts, weekends, and public holidays. Benefits and offer: Salary NET $1,000 + incentives. Relocation with Visa assistance. Performance-based bonuses. Company accommodation. Medical insurance coverage. Access to free language courses. Teambuilding activities and corporate events. Complimentary tea, coffee, and refreshments. Flexible working schedule. Free parking facilities. Privilege card for additional perks. Corporate gym access.

Pentasia is partnering with a fast-growing, licensed online casino operator to identify a Director of CRM, Loyalty & Player Reinvestment. This is a high-impact leadership role responsible for shaping and executing the strategic vision across customer lifecycle management, retention, loyalty programs, and player reinvestment. The successful candidate will own how promotional spend is deployed across the player base ensuring optimal balance between engagement, profitability, and long-term player value. This position sits at the intersection of marketing, analytics, and commercial strategy, offering significant ownership and influence within a scaling organization. Key Responsibilities CRM & Lifecycle Strategy Own end-to-end customer lifecycle strategy from acquisition through long-term retention Design and optimize lifecycle journeys including onboarding, first-to-second deposit conversion, engagement, churn prevention, and reactivation Define promotional cadence, trigger-based journeys, and reinvestment thresholds Continuously analyze performance to improve retention and player lifetime value Player Reinvestment Strategy Lead the overall framework for promotional reinvestment and bonus allocation Develop clear strategies for distributing incentives across segments and value tiers Establish governance for all promotional mechanics including bonuses, free spins, free play, and loyalty incentives Balance generosity with commercial sustainability and profitability Segmentation & Offer Governance Develop sophisticated player segmentation frameworks aligned with value and behavior Define eligibility criteria for campaigns, rewards, and VIP treatments Ensure reinvestment is efficiently directed toward high-value and high-potential players Partner with data teams to enhance predictive modeling and value scoring Implement controls to reduce bonus abuse and optimize spend efficiency Loyalty & VIP Strategy Design and evolve loyalty and VIP programs, including tier structures and reward systems Optimize engagement, retention, and player experience within VIP segments Collaborate with VIP and customer teams to enhance service models and retention outcomes Drive continuous improvement based on player behavior and program economics Bonus Economics & Budget Management Own CRM and reinvestment budgets in collaboration with Finance and Marketing Develop forecasting models and performance frameworks for promotional spend Monitor key metrics including bonus cost, redemption, bonus drag, and ROI Ensure reinvestment strategies support both short-term revenue and long-term value growth Campaign Strategy & Execution Oversight Translate strategy into clear campaign briefs for operational teams Define targeting, offer structures, objectives, and success metrics Ensure delivery aligns with broader lifecycle and player value strategy Cross-Functional Collaboration Partner with Acquisition, Product, Analytics, VIP, Compliance, and Operations teams Align CRM strategies with business goals and product roadmap priorities Support responsible gaming initiatives through eligibility and segmentation frameworks Ensure compliance with regulatory requirements across all promotions Requirements Essential Experience 5+ years in CRM, lifecycle marketing, retention, or loyalty 2+ years leading CRM strategy, loyalty programs, or reinvestment functions Proven experience developing customer lifecycle and segmentation strategies Strong understanding of player value, retention economics, and LTV Experience managing budgets and measuring campaign profitability Advanced analytical skills with ability to interpret behavioral and performance data Preferred Experience Background in iGaming, online casino, sports betting, or similar regulated/subscription industries Familiarity with key gaming KPIs (GGR, NGR, bonus cost, retention, LTV, etc.) Experience designing and scaling loyalty or VIP programs Exposure to CRM platforms such as XtremePush or similar tools Understanding of responsible gaming frameworks and regulatory environments Key Competencies Strategic thinker with strong commercial acumen Data-driven decision maker with attention to detail Strong communicator capable of translating strategy into execution Highly collaborative with the ability to influence stakeholders Comfortable operating in a fast-paced, high-growth environment Success Metrics Performance in this role will be measured across: Player retention (30/60/90 day) Deposit conversion rates (FTD to repeat) Reinvestment ROI and incremental revenue Bonus efficiency and cost control Churn reduction and reactivation success Loyalty and VIP engagement levels Growth in overall player lifetime value Why Apply? This is a rare opportunity to take ownership of CRM and reinvestment strategy within a high-growth operator. You will play a pivotal role in shaping how the business acquires, engages, and retains its player base while directly influencing long-term profitability and customer value