Search Jobs.

Pentasia are supporting an Operator in their search for a highly skilled Head of Marketing Data. This in an on-site role based in Costa Rica, with a full relocation package included. Successful candidates will have proven experience owning and leading entire marketing data functions and delivering insightful reports, analysis and performance optimisations.     Key Responsibilities  Leadership & Strategy  Lead the marketing data function and set a clear strategy aligned with commercial objectives.  Build, mentor, and manage a focused team of analysts and BI specialists.  Uphold high standards of data quality and ensure alignment with Data Science and Engineering.    Data Management & Analysis  Oversee the full marketing data stack with clear visibility from spend to revenue.  Develop and maintain dashboards and models covering key performance and player metrics.  Uncover segments, trends, and channel efficiencies to drive stronger marketing ROI.    Reporting & Insights  Produce weekly and monthly KPI/ROI reports for senior leadership.  Create executive dashboards showcasing performance across all marketing channels.  Convert complex data into clear recommendations and lead campaign performance reviews.    Collaboration & Integration  Partner with IT/Dev and Data Engineering to maintain robust, accurate data pipelines.  Collaborate with Data Science, Finance, BI, Product, and CRM on forecasting, segmentation, and P&L visibility.  Ensure marketing data supports lifecycle, segmentation, and cross-team performance efforts.    Innovation & Future Development  Continually enhance marketing analytics tools, processes, and frameworks.  Identify and adopt new technologies and automation to improve measurement capabilities.  Foster a culture of testing, experimentation, and continuous optimization.      Requirements  Experience & Education   8–10 years’ experience in marketing analytics/BI with a track record leading marketing data functions.  Proven experience leading marketing data or analytics functions with commercial accountability.    Technical Skills  Advanced proficiency with data visualization tools (Tableau, Power BI, Looker).  Strong SQL and GA4 skills, with knowledge of modern marketing data integrations.    Leadership & Communication  Strong analytical storytelling skills, able to turn data into clear, actionable insights.  Commercially minded communicator confident working with executives and cross-functional teams.    If you or someone in your network would be interested in the opportunity, please reach out to me for more information!

Shift Supervisor Department: Customer Operations Type: Full-time - CLT About the Role This role is central to delivering high-quality customer service within a 24/7 operational environment in the iGaming and digital entertainment industry. The Shift Supervisor is responsible for leading the support team during their shift, ensuring that customer issues are resolved promptly and service levels are maintained. The position requires strong leadership, the ability to manage escalations, and a solid understanding of support operations in a fast-paced setting. Main Responsibilities Supervise customer operations during scheduled shifts, with a focus on live SLA monitoring, identifying service disruptions, and recognizing trends. Act as the primary point of support for agents, providing guidance, answering questions, and coaching during the shift. Manage escalated customer issues, including those related to payments, KYC, VIP services, affiliate matters, and technical cases. Assist with handling support tickets during peak demand or when team coverage is low. Ensure all escalations are managed in line with the company’s 24/7 escalation procedures. Collaborate with other departments such as product, tech, and marketing to resolve multi-faceted customer issues. Support the distribution and implementation of updated training materials, tools, and process documentation. Desired Experience Experience in a supervisory or leadership role within a customer support environment, ideally in iGaming, fintech, or digital entertainment. Skilled in coaching and developing customer service teams. Strong knowledge of support processes, quality monitoring, and performance tracking. Comfortable making quick decisions and resolving urgent, high-impact support issues. Excellent communication and interpersonal skills. Project coordination or cross-functional team experience is considered an advantage, though not required. Key Attributes Confident and supportive leadership style. Calm under pressure with a proactive, solution-focused mindset. Strong customer focus and dedication to service excellence. Committed to ongoing personal and team development.

The role is hybrid in Malta, Mondays are mandatory Main Responsibilities: Design and evolve scalable, secure, and resilient distributed systems while defining architectural standards and shared components across the platform. Contribute hands-on to key backend projects to ensure alignment between architecture and implementation. Mentor engineering teams on system design, coding practices, and development methodologies. Lead technical initiatives that improve engineering quality, tooling, and efficiency. Work closely with stakeholders to gather requirements, provide accurate estimates, and ensure architectural decisions support long-term business and technical goals. Support long-term planning for scalability, performance, observability, and maintainability. Guide teams on production readiness, deployment processes, and operational reliability. Participate in hiring and managing engineering teams while helping define career paths and performance processes. Desired experience: 8+ years in a similar architectural or senior engineering role. Strong backend expertise in Java with the modern Spring ecosystem, relational databases, Docker, and Kubernetes. Proven experience building distributed systems with high scalability, security, and reliability requirements. Hands-on MySQL knowledge, including data modeling and performance tuning. Practical experience with containerized environments, cloud-native infrastructure, and CI/CD pipelines. Experience leading or managing engineering teams. Strong system design skills and ability to guide complex architectural decisions. Understanding of software security principles. Experience collaborating with cross-functional and leadership stakeholders. Ability to translate requirements into architectural solutions and provide accurate estimates. Fluent English and strong communication skills. Nice to have (not mandatory): familiarity with frontend technologies, third-party integrations, AWS or other cloud providers, and high-throughput or real-time systems.

My client is seeking an exceptional Senior Sportsbook Data Science Engineer to lead advanced modeling initiatives that power user profiling, risk control, and personalized gaming experiences across their rapidly expanding Sportsbook and iGaming ecosystem. This position is a senior, high-impact role offering full ownership of model strategy, hands-on development, and leadership of data science best practices. You will build and deploy machine learning models that directly influence product innovation, risk management, and operational effectiveness. Key Responsibilities Modeling Leadership & Roadmap Ownership Own the end-to-end modeling roadmap for Sportsbook and iGaming user profiling, ensuring full alignment with business priorities, compliance needs, and risk strategy. Architect scalable ML pipelines for feature engineering, model training, deployment, and monitoring in production environments. Develop robust user segmentation and classification frameworks based on behavioral, transactional, and betting activity signals. Translate model insights into actionable strategy recommendations for cross-functional teams including Product, Risk, Marketing, and Operations. Mentor and support junior data scientists/ML engineers, driving excellence in experimentation, deployment processes, and model governance. 1. User Risk Control & CCF Modeling Build predictive models for user risk control coefficients (CCF) using behavioral, financial, and wagering-related data features. Automate the assignment of CCF risk tiers and design differentiated risk-control strategies per user segment. Continuously track model performance, detect drift, and optimize outcomes to support safer gaming, regulatory compliance, and risk-aware decision making. 2. Betting & Gaming Behavior Prediction / Personalization Develop predictive models for user behavior, including betting propensity, churn risk, gameplay depth, and long-term value forecasting. Build recommendation systems to personalize game/bet suggestions, promotions, and product experiences across Sportsbook and iGaming channels. Optimize personalization frameworks to drive engagement, retention, and user lifetime value. Qualifications 5+ years of hands-on machine learning/modeling experience in the Sportsbook or iGaming industry, with a proven track record of delivering production ML solutions. Bachelor’s degree or above in Computer Science, Mathematics, Statistics, or a related quantitative field. Expert proficiency in Python and SQL, including data wrangling, feature engineering, model building, and evaluation. Deep knowledge of ML methods for classification, scoring, segmentation, recommendations, and behavior prediction. Demonstrated experience deploying models into production, with strong understanding of monitoring, drift detection, and feedback loops. Excellent communication skills with the ability to convey complex modeling results to non-technical stakeholders.

Job Title: Head of Risk Department: Legal & Compliance Location: Remote, Europe Our client is a fast-growing online gaming and betting platform. Their platform is operating at significant global scale and their product is known for its high-volume activity, fast iteration cycles, and a passionate user community. The environment is dynamic, data-driven, and built for people who thrive in speed, autonomy, and technical challenge. While the company moves quickly and embraces unconventional thinking, the mission is clear: deliver a fair, engaging, and secure experience for players worldwide. Role Summary The Head of Risk is responsible for building, leading, and owning the company’s entire risk function from the ground up. This is a forensic, investigative, and highly analytical role focused on identifying fraud, financial manipulation, player abuse, payment risks, game manipulation, account-level threats, and systemic vulnerabilities across the platform. You will serve as the company’s subject-matter expert on fraud, AML-adjacent risks, payments exposure, and operational vulnerabilities, developing processes that protect the business without slowing down product velocity. This role requires someone who has worked in fast-moving, high-volume, high-risk environments, ideally gambling, fintech, crypto, or security. You will be expected to audit every procedure, tear down assumptions, redesign risk workflows, and build a modern risk team capable of protecting the company at scale. This role is both strategic and hands-on. Expect to analyse raw data, dig through logs, interrogate suspicious patterns, and implement frameworks that prevent millions in losses. Key Responsibilities Build the company's risk function from scratch, including processes, frameworks, tools, and operational workflows. Conduct deep forensic investigations into suspicious behaviour, fraud patterns, abuse vectors, chargeback risks, and platform vulnerabilities. Review all existing product flows and internal procedures, identifying weak points and designing new risk-mitigation systems. Monitor payments, deposits, withdrawals, transaction anomalies, and financial exposure across all channels. Partner closely with product, engineering, finance, compliance, and support to embed risk intelligence into the business. Analyse high-volumes of behavioural, transactional, and game-level data to detect anomalies and potential fraud rings. Implement risk-scoring systems, detection logic, automated rules, and alerting mechanisms. Oversee responsible gambling, KYC/KYB signals, and account integrity processes. Lead incident response for major fraud or risk-related events. Develop policies around player sanctions, account closures, limits, and escalations. Manage relationships with payment providers, fraud vendors, anti-bot systems, and external partners. Build and mentor a team of analysts, investigators, and fraud specialists as the department grows. Provide executive-level reporting on risk exposure, emerging patterns, and recommendations. Ensure all risk operations align with regulatory requirements and fair-play standards. Core Competencies: Exceptional analytical and investigative mindset. Strong decision-making under pressure and uncertainty. High integrity, confidentiality, and ethical judgment. Ability to work autonomously in a fast-paced, unstructured environment. Clear communication skills with technical and non-technical stakeholders. Strong pattern recognition and anomaly-detection intuition. Ability to build operational frameworks quickly and iteratively.. Technical Skills: Expertise in fraud analytics, forensic investigation, and risk frameworks. Advanced proficiency with SQL, dashboards, data-analysis tools. Knowledge of payments systems, chargebacks, and AML-adjacent workflows. Understanding of gambling risk vectors: bonus abuse, multi-accounting, bots, exploits, RTP manipulation, etc. Experience with fraud detection vendors, risk engines, or custom scoring systems. Ability to interpret raw logs, game data, and transactional metadata. Qualifications & Experience 5–10+ years of experience in fraud, forensic investigation, risk management, or security. Experience in online gambling, crypto, fintech, or high-risk transaction environments strongly preferred. Proven ability to uncover complex fraud patterns and mitigate systemic risks. Track record of building or scaling a risk function is a major advantage. Previous oversight of high-volume payment and withdrawal risk. Experience collaborating cross-functionally with product and engineering. Strong understanding of regulatory risk, responsible gambling, and compliance signals (even if not a compliance officer). If you feel you have the required skills and experience for this role and have a strong appetite for risk and all things iGaming and crypto then please apply today!

Client Accounting Team Leader My Client, a growing Corporate Service Provider, is on the lookout for a finance professional to join the team. Role: Lead and support a team of accountants while managing your own client portfolio. Ensure high-quality accounting, VAT, and financial reporting services. Key Responsibilities: Mentor and review work of junior team members. Prepare and review management accounts, VAT returns, and financial statements. Manage client relationships and ensure statutory deadlines are met. Support audits, compliance checks, and process improvements. Assist with training, team performance reviews, and new business opportunities. Collaborate with internal teams and report regularly to management. Requirements: Fully qualified accountant with 2+ years senior client accounting experience. Strong technical knowledge in accounting & VAT. Proficient in Excel, Word, Outlook, and SAGE. Excellent English, communication, organisation, and problem-solving skills. Detail-oriented, proactive, team-focused. Benefits: Competitive pay & bonuses, hybrid work, flexible hours (2pm finish Fridays), birthday leave, health insurance, free parking, study support, events, corporate discounts, and ACCA Approved Employer benefits.

Engineering Team Manager – iGaming Payment Platforms   Form part of an international iGaming organisation Lead high-impact engineering teams across the payment platform Drive technical strategy, scalability, and product excellence   Hybrid in Stockholm Full-time, Permanent Salary: Circa €100K (depending on experience)   A leading and well-established iGaming company is seeking an Engineering Team Manager to oversee technical strategy and execution across platform and payment domains. This is a senior leadership opportunity for someone who thrives in high-traffic, performance-critical environments and is passionate about building resilient systems, scalable architectures, and high-performing engineering teams.   This role combines hands-on technical competence with strategic leadership. You will shape technical direction, mentor engineering teams, and collaborate closely with product, compliance, and payment stakeholders to deliver best-in-class gaming experiences.   Your Role Set the technical vision and engineering roadmap across multiple product and payment platform verticals Lead, mentor, and scale engineering teams across backend, integration, frontend, and DevOps Guide teams responsible for secure, stable, and compliant payment flows across markets and providers Partner closely with senior product and business stakeholders to translate requirements into scalable, high-availability technical solutions Drive excellence in code quality, architecture, test automation, and operational reliability Establish engineering best practices across development, testing, deployment, and incident management Build and maintain relationships with internal stakeholders and external payment partners Promote a culture of accountability, ownership, continuous improvement, and technical innovation Oversee hiring, capability development, and performance management for hybrid and distributed teams   What You Bring 8+ years of hands-on software engineering experience, including at least 2+ years in technical leadership or engineering management Strong understanding of payment integrations, APIs, and transaction-processing systems (advantageous but not mandatory) Proven ability to manage and scale engineering teams in complex, high-availability environments Deep knowledge of modern engineering practices, including microservices, CI/CD, cloud infrastructure, and event-driven architecture (Kafka, Redis, or similar) Experience working within agile, product-led organisations Strong communication skills and ability to collaborate across technical and business domains Structured, proactive mindset with a drive to simplify, optimise, and improve engineering processes Background in iGaming, fintech, sports betting, or other high-throughput transaction systems is strongly preferred

Office Manager Location - Malta My client, a Corporate Service Provider, is looking for a full-time Front Office Manager to support daily office and reception operations Key Responsibilities Manage reception: greet visitors, serve refreshments, handle calls. Support staff with scheduling, filing, and meeting room bookings. Maintain office and kitchen supplies, liaise with suppliers, and track expenses. Book conferences, training, travel, restaurant reservations, and lunch orders. Input data into internal systems and assist Marketing/HR with basic admin tasks. Handle incoming/outgoing mail and ensure office equipment is functioning. Coordinate regular maintenance and general office upkeep. Requirements Previous admin/front office experience. Strong English communication skills; other languages an asset. Proficient in Word & Outlook; basic Excel preferred. Organised, detail-oriented, professional, and able to multitask. Benefits Competitive pay, progression plan, and performance bonus. Training, mentoring, and event opportunities. Early finish on Fridays Family-like culture and team events. Study leave, sponsorships, health insurance, free parking, and corporate discounts.

Finance Manager Location - Malta A growing iGaming business in Malta is looking for a Finance Manager to join the team. This role supports the Corporate & Strategic Projects Director by managing daily finance operations and contributing to commercial finance work and more.   Key Responsibilities Support budgeting, forecasting Prepare and analyze P&L, balance sheet, and cash flow reports. Deliver accurate monthly/annual close and maintain strong controls. Track key metrics and provide clear financial insights. Improve finance processes and reporting. Support audits and manage treasury tasks.   Essential Qualifications Degree in Accounting/Finance + professional qualification (ACA/ACCA/CPA). 3–5 years in commercial finance/controlling; iGaming experience required. Comfortable with pressure, deadlines, and shifting priorities. Strong analytical skills and attention to detail. FP&A experience (budgeting, forecasting, variance analysis). Strong systems and Excel skills; ERP preferred

A global iGaming business is growing and looking to hire an experienced Legal Counsel to work out of beautiful offices on Malta on a hybrid working basis. The role will be varied and include; Drafting and negotiating a wide variety of commercial contracts, including technology, data rights, media and advertising, brand licensing & partnerships and software licensing & development contracts. Monitoring legal & regulatory developments affecting the International Business, advising stakeholders of such developments and supporting the delivery of any resulting operational change. Support with market launches and licence applications, both in Malta and internationally. Advising stakeholders on marketing and advertising compliance and the launch of new products. Providing legal advice on a wide range of legal matters. Serving as a key subject matter expert and strategic advisor to the International Business in relation to legal obligations. Working across the business to ensure joined-up thinking with group functions/stakeholders including IP, Disputes, Privacy, Compliance, CoSec, Tax, Finance and Business Development. Providing legal training to parts of the business where required and contributing to developing the team’s know-how and precedent bank. Requirements: Excellent drafting and negotiation skills, particularly in relation to a broad range of commercial contracts. Good understanding of gaming laws and regulations. Strong knowledge of commercial law. Excellent analytical and problem-solving abilities. Ability to clearly explain complex principles in simple plain language. Demonstrate excellent commercial acumen and commercial awareness. Demonstrate an understanding of commercial realities/priorities of the business and able to give balanced views on risk, adapting approach for the “bigger picture” where necessary. Using comprehensive knowledge and skills to work independently (with occasional guidance). Ability to be able to manage ambiguity and operate effectively even when a scenario is not certain or clear. Professional & Personal Qualities: Outstanding negotiation and diplomatic skills.  Superior written and verbal communication abilities.  Solutions oriented – looking at business cases from a perspective of how they can be achieved. Manage complexity, making sense of complex, high volume information to effectively solve problems. Ability to effectively lead, guide and support others. Team player – always willing to go the extra mile to support others. High level of integrity and professional ethics. Ability to operate effectively in a complex, global organization.  Experience: 2-5 years PQE (or similar) ideally in private practice or in-house with a focus on technology / gambling / media / sports. Good understanding of the gambling regulatory framework in the UK (knowledge of regulatory frameworks of other territories is a plus).  Understanding of GDPR and Privacy Laws.  Benefits Available: Different benefits packages are tailored to fit each location, but here’s a taste of what may be on offer: Annual leave Pension plan Health insurance Company share scheme Volunteering days Home office allowance Wellness or Gym allowance In return and excellent salary is available.