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Job Title: Swedish Customer Service Representative Location: Malta Job Type: Full-time and Hybrid We are seeking a passionate and dedicated Customer Service Representative - Swedish Speaking to join our diverse team. The ideal candidate will provide exceptional and tailored customer service to our Norwegian-speaking clientele, ensuring a seamless and enjoyable experience for all users. Requirements: Fluency or native proficiency in Swedish with a fluent level of English, both spoken and written. Comfortable working on a flexible shift basis. Previous experience in customer-oriented roles, with a talent for understanding customer needs and delivering optimal solutions (plus-point, but not compulsory!) Exceptional listening skills, an empathetic approach, and a dedication to delivering outstanding service to our players. Strong organizational skills, punctuality, and the ability to find accurate information promptly. Detail-oriented and capable of maintaining a positive attitude even in stressful situations. Openness to constructive feedback and a collaborative team player with the ability to work independently. As a Customer Service Agent, you will be the primary point of contact for our players, assisting them via live chat, email, and phone calls to ensure an excellent gaming experience. Responsibilities: Provide players with timely, personal, and professional solutions that exceed their expectations. Offer support and assistance to players facing difficulties. Educate customers about our products, site features, policies, and promotions. Update customer accounts with relevant information as required. Collaborate with our Fraud and Payments team to address customer queries. Employee Benefits & Offer: €25,000 Gross Salary Private life and health insurance. Health benefits Paid training, no experience required. Company events

  A fast-growing start-up operating in the regulated Online Gaming sector is hiring a Finance Manager. They are seeking a Finance & Accounting Manager to take ownership of all financial operations within our Manila office. This is a hands-on role suited to someone who can set up and manage Real Time Reporting, reconciliation, accounting, payroll, tax, and banking processes for a fast growing high volume / low transaction value, online business.  The role reports to the Group CFO. Key Responsibilities Financial Control & Reporting Own the end-to-end financial reporting process, including: Daily, Monthly, quarterly, and annual close Management accounts Board reporting packs Daily Transaction Reconciliation Real Time KPI Monitoring and Reporting Ensure accuracy and integrity of financial data across all products. Maintain strong general ledger control and reconciliation processes. Provide the Group CFO with input into consolidated reporting at group-level including company specific insights. Casino & iGaming Finance Operations Oversee daily financial operations of the online business, including: Player wallet accounting and segregation Payment reconciliations (PSPs, gateways, wallets) Deposit and withdrawal tracking Bonus cost accounting and liability tracking Affiliate and revenue share calculations Ensure timely and accurate reconciliation of high-volume low value transactions. Monitor gaming KPIs including GGR, NGR, and margin performance. Regulatory & Compliance Ensure adherence to PAGCOR financial and reporting requirements. Support audits, regulatory filings, and compliance reporting. Work closely with Compliance and Legal teams on AML/KYC- financial controls. Maintain documentation and audit trails in line with regulatory expectations. Process Improvement & Systems Build and enhance scalable finance processes and controls. Support implementation and optimization of ERP/accounting systems. Drive automation across reconciliations, reporting, and workflows. Improve reporting speed, accuracy, and transparency. FP&A Support Partner with the Group CFO on budgeting and forecasting cycles. Own the entire Budget & Forecast process for this location Support analysis on: Marketing spend and ROI Bonus efficiency Cost control and margin improvement Responsible for Departmental and other Cost Reporting Ensure Financial Control is in place and managed effectively Deliver actionable financial insights to support commercial decisions. Team Leadership Lead and develop the local finance team. Establish clear processes, responsibilities, and performance standards. Foster a culture of accountability, precision, and continuous improvement. Process Improvement & Systems Oversee payroll processing in compliance with Philippine regulations Provide Statutory Accounting, tax filings and regulatory compliance Manage banking relationships and cash flow Prepare financial reports and summaries as required Coordinate with external accountants and auditors Responsible for Departmental and other Cost Reporting Ensure Financial Control is in place and managed effectively Requirements An Online experienced individual with strong knowledge of KPI reporting and high volume reconciliation requirements Experience in accounting or finance generalist role Experience handling payroll and tax compliance Start-up or small company experience preferred Strong attention to detail and organisational skills Able to work independently Key Attributes Self-starter with strong ownership mentality Hands-on and practical Reliable and detail-focused Able to build structure in a growing company Required Experience 8–12 years of finance experience, with at least 3–5 years in a senior finance leadership role. Strong background in iGaming industry Solid technical accounting knowledge  Experience managing month-end close and financial reporting in complex environments. Strong experience with reconciliations and high-volume transaction flows. Happy to work in a hands on capacity as the business scales the operation locally Preferred Qualifications Experience working within a regulated gaming environment Prior experience supporting a business launch or high-growth scale-up. Familiarity with gaming metrics (GGR, NGR, RTP, bonus models etc). Experience with ERP systems and finance automation tools. Professional qualification (CPA, ACCA, ACA, or equivalent).  

A well established iGaming company is looking to hire an experienced Regulatory Compliance professional. This role can be worked remotely with quarterly trips to Limassol. As Senior Regulatory Compliance Manager you will be responsible for overseeing and managing regulatory compliance matters across one or more licensed jurisdictions. As an ideal candidate you are a proactive self-starter capable of working with minimal supervision and taking ownership of assigned licences and regulatory relationships. This role includes ensuring adherence to applicable gambling regulations, conducting internal audits, preparing reports for regulators, and supporting operational teams. Responsibilities include: Lead regulatory compliance efforts for assigned jurisdictions (e.g., UKGC, MGA, SGA, DGA, DGOJ, GGL, AGCO, LOTBA, Brazil, Peru, etc.) Ensure the company’s policies, procedures, and systems comply with local regulatory requirements Manage communication with regulatory authorities, including licence applications, renewals, notifications, and complaints Oversee periodic and ad-hoc reporting to regulators Conduct and document internal audits and compliance reviews Provide compliance guidance to internal departments (Marketing, Payments, Product, Operations, etc.) Monitor new and updated regulations, identifying potential impacts and required changes Coordinate with external advisors or consultants where necessary Maintain internal documentation and evidence for audit readiness Serve as the final editor and approver for high-level customer complaints and regulatory complaint submissions Requirements Minimum 3–5 years of experience in a regulatory compliance role within the online gambling industry Ideally a bachelor's degree in a business-related field such as law, finance, risk management, or a similar discipline Strong understanding of regulatory frameworks across multiple jurisdictions Excellent communication skills - strong presenting and report writing skills. Ability to exercise initiative, discretion, and judgement. Ability to work independently and manage multiple priorities Experience dealing directly with regulators is a strong advantage High-level of attention to detail, strong organisational and analytical skills High ethical standards, methodical and diligent whilst keeping in mind the values and objectives of the organisation The company offers Excellent work environment Attractive salary package Monetary vouchers on Birthdays and other special occasions Options to enrol in Company's medical insurance plan Possibilities to enrol in Company's pension plan Exciting company activities including monthly lunches, corporate gatherings, an intercompany football team, competitions, and many other activities Casual dress code A chance to advance professionally inside one of the world's largest iGaming organisations

Customer Service Agent (Swedish, Dutch, Finnish, Norwegian Speaking) – Malta We’re looking for a friendly and proactive Swedish, Dutch, Finnish, Norwegian speaker to join our customer service team in Malta. In this role, you’ll support online gaming customers through calls, chat, and email—helping with account questions, payments, security checks, and general problem-solving. Every day is different, and you’ll quickly become an expert in our products.   Location: Malta (Hybrid) Salary: €26,000 per year + bonus   What We’re Looking For Fluent Swedish, or Dutch, or Finnish, or Norwegian (spoken and written) Strong multitasking and problem-solving skills Comfortable working shifts, including some nights Interest in using AI tools to boost efficiency Customer service experience is a plus   Your Daily Tasks Assist customers via phone, chat, and email Handle complex cases independently Approve withdrawals and process KYC documents Perform security checks Support with additional tasks when needed   What We Offer Hybrid work setup Home office setup bonus Remote work from abroad policy Private health insurance and wellbeing allowance

Job Title: Executive Assistant / Project Manager (iGaming) Location: Manila Reports to: CEO Overview We are seeking a highly organised and proactive Executive Assistant / Project Manager to support senior leadership in a fast-paced iGaming environment. This hybrid role combines high-level administrative support with hands-on project management, ensuring strategic initiatives are executed efficiently across multiple departments. The ideal candidate thrives in dynamic, high-growth settings and has a strong understanding of the iGaming industry, including regulatory considerations, product launches, and cross-functional coordination. Key Responsibilities Executive Support Provide high-level administrative support to senior executives (calendar management, travel, inbox prioritization) Act as a gatekeeper and liaison between executives and internal/external stakeholders Prepare reports, presentations, and briefing materials Manage confidential information with discretion Project Management Plan, coordinate, and track key business projects (e.g., product launches, market entries, compliance initiatives) Define project scope, timelines, and deliverables Monitor progress and proactively identify risks or bottlenecks Ensure alignment across departments (Product, Marketing, Compliance, Tech, Operations) Operations & Coordination Facilitate cross-functional communication and follow-ups Organize leadership meetings, agendas, and action tracking Implement and improve internal processes and workflows Support strategic planning and execution iGaming-Specific Responsibilities Assist with regulatory and licensing processes across jurisdictions Coordinate with compliance and legal teams Support game launch timelines and partner integrations Track market trends, competitor activity, and operational KPIs Requirements Experience 3–6+ years in an Executive Assistant, Project Manager, or hybrid role Experience in iGaming, online gaming, betting, or a related digital industry preferred Proven track record managing multiple projects simultaneously Skills Strong organisational and multitasking abilities Excellent written and verbal communication High attention to detail and problem-solving mindset Proficiency in project management tools (e.g., Asana, Jira, Trello, Monday.com) Advanced Microsoft Office / Google Workspace skills Knowledge Understanding of iGaming operations, compliance, and product lifecycle Familiarity with international markets and regulatory environments is a plus Personal Attributes Highly proactive and self-motivated Able to work under pressure and meet tight deadlines Strong interpersonal skills and stakeholder management Discreet and trustworthy with sensitive information Adaptable in a rapidly changing environment Nice to Have PMP, Prince2, or similar certification Experience working in a start-up or scale-up environment Multilingual skills On Offer Competitive salary and performance bonuses Superb office location Opportunity to work in a fast-growing global iGaming company Exposure to senior leadership and strategic decision-making

Hiring: Solutions Architect (iGaming) – Remote (EU Timezone Preferred) | B2B Contract   This is one of those rare, build-it-from-scratch opportunities ? I’m partnering with a highly ambitious, well-funded tech company preparing to launch a next-generation iGaming platform—and they’re looking for a Solutions Architect to define the entire architecture from day one.   We’re talking real-time betting, high-volume transactions, social features, and multi-provider integrations—all designed to scale across emerging markets to millions of users.   This is NOT a purely strategic role. They need someone who can design AND build, someone who thrives in complexity and wants to leave a real architectural legacy.   What makes this exciting: • Greenfield platform – zero legacy constraints • Massive scale + real-time systems (odds, settlements, live activity) • Complex integrations (sports data feeds, trading platforms, payments, KYC) • Direct impact working with senior leadership • Freedom to define architecture, standards, and best practices • B2B contract with flexibility and autonomy   What they’re looking for: • Proven Solutions Architect / Principal Engineer background • Deep expertise in .NET / C# and microservices at scale • Strong experience with event-driven systems (Kafka, etc.) • Hands-on with AWS cloud-native architecture • Experience designing real-time, high-throughput platforms   Critical requirement: iGaming / sports betting experience You must understand concepts like odds, markets, trading, and bet settlement, and ideally have worked with sports data feeds or managed trading providers   Remote (EU timezone preferred) Huge ownership + high-impact role   If you’ve been waiting for a chance to own architecture on a serious iGaming platform from day zero—this is it.

Our client is a leading operator in the gaming industry, with a strong footprint across Africa and other emerging markets, they are expanding into Haiti and looking for a Marketing Manager to lead their launch in Cap-Haïtien. This role offers a rare opportunity to build and shape operations from the ground up, backed by the expertise, structure, and success of an established international group. As they enter Haiti, you will play a key role in setting up and growing their presence, making a direct impact from day one. Your main responsibilities as Marketing Manager will include: > Adapting the group strategy + leading the local strategy > Producing the local campaigns > Managing the marketing team (designers, social media manager etc) > Reporting to the CMO > Office Management If you are based in Haiti or happy to relocate  and are interested in this role then please get in touch.

Job Description Title: Senior Affiliate Manager Location: Sliema (Hybrid: 2 days WFH) Salary: Flexible (Depending on Experience)   Pentasia are supporting a dynamic and innovative organisation within the iGaming industry. A successful candidate will drive affiliate channel growth by acquiring and nurturing high-performing partners, optimising and scaling existing relationships through data-driven strategies and innovative commercial models, improving underperforming affiliates, managing campaigns, budgets, and CRM systems, and consistently delivering against KPIs while staying ahead of market trends and leveraging strong analytical, technical, and relationship-building skills.     Key Responsibilities: Acquire and build strong relationships with new affiliates Managing a portfolio of existing affiliates with a focus on performance optimisation Continuously develop existing affiliate deals through innovation and new commercial structures Work closely with low-performing affiliates to improve results and support key partners to further scale acquisition Suggest and implement growth initiatives across affiliate channels Stay up to date with affiliate marketing trends, regulations, and market changes Ensure KPIs, traffic, and revenue targets are met or exceeded Build and maintain strong relationships with key affiliates to maximise long-term partnerships Manage multiple affiliate accounts while analysing data to drive continuous performance improvement Manage affiliate platform CRM, commission structures, and budget allocation     Experience / Requirements: Proven experience in affiliate marketing, with a strong focus on new customer growth Demonstrated success managing and executing multi-channel affiliate campaigns Strong analytical mindset with the ability to interpret data and make informed decisions Excellent communication and relationship-building skills Experience with Income Access, GA4, Ahrefs, Microsoft Business Suite, and Jira is a plus     Preferred skills: Experience with HTML and CSS for landing pages and promotional materials Strong understanding of pre-regulated market dynamics Minimum 3 years’ experience in affiliate marketing with a successful track record in managing and optimising affiliate portfolio’s   What we offer? Inspiring Workspace: Our HQ in Sliema, Malta, with fantastic sea views, shower facilities, and an open-plan working environment Well-being Focus: Access to our Mental Well-Being Program Rewards: Refer a Friend Bonus Fitness: Discounted gym membership Health & Wellness: Private Health Insurance, Dental Insurance, and wellness vouchers Vibrant Culture: Regular social gatherings on our terrace, plus team and company events Flexibility: Hybrid working model to support work-life balance   For a confidential conversation please apply and get in touch - bryan.enriquez@pentasia.com

My client is seeking a Vice President of Engineering to lead technology strategy and platform delivery across its iGaming operations. This executive role will oversee the development, scalability, and reliability of a mission?critical digital gaming platform operating in a highly regulated, multi?jurisdiction environment. The successful candidate will partner closely with product, commercial, and compliance leaders to support long?term growth and operational excellence. Key Responsibilities Lead the technology and platform strategy for iGaming Oversee delivery of secure, high?availability, customer?facing platforms Establish governance, delivery standards, and performance metrics Partner cross?functionally to align technology execution with business objectives Build and lead senior engineering leadership teams Experience Required Extensive senior leadership experience in engineering or technology Background in regulated digital environments such as iGaming or sports betting Proven success operating large?scale, high?availability platforms Strong executive communication and stakeholder management capability Why Apply Executive?level scope and influence Ownership of a core, revenue?critical digital platform Opportunity to shape technology strategy in a high?growth, regulated sector

We’re looking for an AI Enabler to join a global team within a leading iGamingcompany. This role sits at the interserction of technology and business, helping drive AI adoption across multiple departments, including product, operations, marketing, and more. Ideal profile: • Strong experience in AI enablement, digital transformation, or similar roles  • Good understanding of modern AI concepts (LLMs, GenAI, prompt engineering)  • Experience delivering workshops/training to both technical and non-technical audiences  • Strong communication skills and a business mindset