We're a global people business - the leading recruitment consultancy in iGaming, having placed over 10,000 candidates in casino and sports betting jobs worldwide.
Engineering Team Manager – iGaming Payment Platforms
Form part of an international iGaming organisation
Lead high-impact engineering teams across the payment platform
Drive technical strategy, scalability, and product excellence
? Hybrid in Stockholm
? Full-time, Permanent
? Salary: Circa 95k SEK/month (depending on experience)
A leading and well-established iGaming company is seeking an Engineering Team Manager to oversee technical strategy and execution across platform and payment domains. This is a senior leadership opportunity for someone who thrives in high-traffic, performance-critical environments and is passionate about building resilient systems, scalable architectures, and high-performing engineering teams.
This role combines hands-on technical competence with strategic leadership. You will shape technical direction, mentor engineering teams, and collaborate closely with product, compliance, and payment stakeholders to deliver best-in-class gaming experiences.
Your Role
Set the technical vision and engineering roadmap across multiple product and payment platform verticals
Lead, mentor, and scale engineering teams across backend, integration, frontend, and DevOps
Guide teams responsible for secure, stable, and compliant payment flows across markets and providers
Partner closely with senior product and business stakeholders to translate requirements into scalable, high-availability technical solutions
Drive excellence in code quality, architecture, test automation, and operational reliability
Establish engineering best practices across development, testing, deployment, and incident management
Build and maintain relationships with internal stakeholders and external payment partners
Promote a culture of accountability, ownership, continuous improvement, and technical innovation
Oversee hiring, capability development, and performance management for hybrid and distributed teams
What You Bring
8+ years of hands-on software engineering experience, including at least 2+ years in technical leadership or engineering management
Strong understanding of payment integrations, APIs, and transaction-processing systems (advantageous but not mandatory)
Proven ability to manage and scale engineering teams in complex, high-availability environments
Deep knowledge of modern engineering practices, including microservices, CI/CD, cloud infrastructure, and event-driven architecture (Kafka, Redis, or similar)
Experience working within agile, product-led organisations
Strong communication skills and ability to collaborate across technical and business domains
Structured, proactive mindset with a drive to simplify, optimise, and improve engineering processes
Background in iGaming, fintech, sports betting, or other high-throughput transaction systems is strongly preferred
Responsible Gaming Specialist (Swedish Speaking)
Location: Sliema, Malta
I’m hiring on behalf of a well-established iGaming company that’s expanding its Responsible Gaming team. We’re looking for a Swedish-speaking RG Specialist to join their Malta office. This is a great opportunity for someone who wants long-term career growth within a stable, international organisation.
Role Overview
In this role, you’ll be responsible for monitoring player activity, identifying potential risks, and ensuring players receive the right level of support. You will review accounts, analyse behavioural and transactional patterns, speak directly with customers when needed, and implement responsible gambling measures.
Key Responsibilities
Monitor player behaviour using internal tools
Conduct proactive and reactive account reviews
Assess risk levels based on activity and transactions
Contact players via phone, email, or chat
Recommend and apply RG measures (limits, exclusions, etc.)
Handle escalated or complex RG cases
Document interactions and prepare follow-up reports
Work with internal teams to improve processes and policies
Requirements
Native or fluent Swedish + strong English
Minimum 1 year of experience in Responsible Gaming, Risk, or Customer Support within iGaming
CS profiles with solid RG exposure are welcome!
Understanding of responsible gambling regulations
Strong communication skills and ability to handle sensitive situations
Detail-oriented and confident with documentation
Comfortable working shifts (including evenings/weekends)
What’s Offered
Salary €32k
Private health insurance
Wellbeing allowance
Weekly office breakfast
Regular social events
Relocation support (if needed)
Customer Service Team Lead (Swedish/Norwegian Speaking)
Salary: €32,000–€40,000 DOE + Bonus + Benefits
Location: Malta
We’re supporting a well-established, fast-growing iGaming operator in Malta in their search for a motivated Customer Service Team Lead (Swedish Speaking) to guide, develop and inspire a high-performing CS team.
Key Responsibilities:
• Build and hire a proactive, high-quality team with strong performance standards
• Coach, mentor, and upskill team members to drive continuous improvement
• Conduct regular quality reviews and 1:1 development meetings
• Collaborate closely with wider CS teams to ensure optimal scheduling and coverage
• Analyse and report on team performance daily, weekly and monthly
• Plan engaging team activities and events to maintain motivation
• Ensure strict adherence to AML, Fraud, Compliance and Responsible Gaming procedures
• Manage resources assertively to maintain efficiency and high service standards
• Uphold brand values and ensure all customer interactions reflect company culture
• Provide clear expectations, structured feedback and ongoing support
• Develop individual performance plans with measurable goals
What We’re Looking For:
• A natural leader with exceptional communication and interpersonal skills
• Strong background in Customer Experience, including email and live-chat support
• Solid understanding of sports betting, casino and the broader iGaming environment
• Experience or knowledge in payment processes is an advantage
• A proactive, solutions-focused team player who is seen as a “go-to” person
• High attention to detail, strong work ethic and confidence in sharing ideas
• Flexibility to work in a shift-based rotational environment
• Native-level Swedish/Norwegian
Job Title: Data Privacy Analyst
Location: On-site – Limassol, Cyprus
About the Role
We are seeking a Data Privacy Analyst to join our Data Protection team in Limassol. Reporting to the Data Protection Officer, you will manage privacy compliance, support risk assessments, and help maintain a robust global data protection framework.
Key Responsibilities
Handle data subject requests (access, deletion, portability).
Maintain records of processing activities and document data flows.
Conduct privacy risk assessments, DPIAs, LIAs, and vendor reviews.
Support privacy incident investigations and regulatory reporting.
Collaborate with internal teams to embed privacy-by-design.
Assist in policy drafting and regulatory readiness projects.
Requirements
2–5 years of experience in privacy, compliance, or risk management.
Strong knowledge of GDPR and international privacy laws (CCPA, LGPD, etc.).
Experience with DSARs, DPIAs, and vendor assessments.
Excellent analytical, legal, and communication skills.
Certifications such as CIPP/E, CIPP/US, or CIPM are a plus.
Experience in regulated or data-intensive industries is preferred.
What We Offer
Competitive salary and bonus opportunities
Career growth and professional development
Collaborative on-site work environment in Limassol
Title - UI/UX Lead Designer
Salary - Competetive based on experience
Location - Fully remote
• Lead creation of high conversion, gaming-inspired UI/UX, product and landing pages, driving engagement, retention, and monetisation.
• Use data (heatmaps, analytics, A/B testing) to continuously optimise user journeys, paywalls, and reward loops.
• Build and maintain design system while managing outsourced designers to ensure consistent, premium, scalable visual quality.
If interested, don't hesitate to apply using the link or reach out directly using the methods below.
Email - finley.beckett@pentasia.com
Or directly on LinkedIn
About the Role:
This is a remote position for an experienced influencer marketing specialist who will focus on identifying and managing partnerships with streamers, bloggers, and content creators in the LATAM and wider regions, specifically within iGaming verticals. The ideal candidate will be skilled at launching and optimizing influencer campaigns, with a strong understanding of regional market trends, audience behavior, and platform preferences. This is a high-impact role offering the chance to collaborate with top-tier creators and contribute to scalable growth strategies across diverse GEOs.
Main Responsibilities:
Identify and engage influencers, streamers, and content creators in the LATAM and Asian markets, ensuring cultural and GEO alignment.
Analyze audience authenticity, detect artificial growth, and assess engagement and traffic quality.
Manage influencer campaigns from start to finish — including briefing, coordination, deadline tracking, and content delivery.
Oversee compliance with campaign guidelines and technical requirements; perform quality control prior to campaign launches.
Monitor campaign performance, evaluate key metrics, and adjust strategies based on region and influencer type.
Maintain and expand a personal database of trusted influencers in target markets.
Deliver clear, data-driven reports on campaign results, budgets, and ROI.
Work cross-functionally with creative and media teams to ensure strategic alignment.
Desired Experience:
At least 1 year of experience in influencer marketing within iGaming industry is required.
Direct experience managing monthly campaign budgets of $10,000 USD or more, with measurable success.
A personal or vetted database of influencers in LATAM and/or Asia is a strong advantage.
Ability to interpret marketing data, assess traffic quality, and apply insights to optimize campaigns.
Capable of working independently with full responsibility for campaign outcomes.
Excellent communication skills and the ability to manage relationships across different time zones and cultures.
Additional Information:
Remote work setup with a flexible schedule.
Competitive base salary with performance-based commission (10% of completed integration revenue).
Exposure to established and emerging influencer markets in iGaming.
Supportive, fast-paced team environment with access to necessary tools and analytics.
Ongoing professional development and collaboration with international marketing professionals.
Overview
Pentasia have partnered with an iGaming Operator in their search for a Paid Media Specialist. In this role, you’ll lead the strategy and performance of multi-channel paid media campaigns across major digital platforms to drive user acquisition and growth. You’ll manage budgets, optimize results, and work closely with creative and data teams to scale high-impact campaigns and support an ambitious long-term vision.
Responsibilities
Plan, launch, and optimise paid media campaigns across platforms such as Meta, TikTok, YouTube, and programmatic networks.
Analyse campaign performance and identify opportunities to maximise ROI and reduce CPA.
Partner with creative teams to ensure all assets are on brand and tailored to the local market.
Collaborate with internal teams to keep paid media activity aligned with broader business objectives.
Monitor competitor activity and trends within the digital media landscape.
A/B test creatives, audiences, placements, and bidding strategies to scale successful campaigns.
Manage advertising budgets effectively and maintain accurate tracking using analytics and attribution tools.
Stay up to date with platform updates, advertising policies, and industry best practices.
Qualifications / Requirements
5+ years in paid media roles, preferably in the iGaming industry
Capacity to work office based in Gibraltar
If you or someone in your network would be interested in the opportunity, please reach out to me for more information!
- bryan.enriquez@pentasia.com
Head of Retention (CRM & Lifecycle)
Overview
A fast-growing iGaming operator is seeking a Head of Retention to rebuild its CRM and player lifecycle strategy. You’ll shape the full CRM ecosystem, drive UK-focused retention performance, and scale operations across multiple markets.
The Role
A hands-on, strategic position reporting to the CMO. You will initially own retention end-to-end, with full autonomy to execute. As the business scales, you’ll define the team structure, hire specialists, and lead the development of a new CRM tech stack and lifecycle strategy.
Key Responsibilities
Build and implement the CRM architecture and select the next-generation tech stack.
Develop UK-focused retention strategies that meet UKGC compliance standards.
Overhaul lifecycle journeys: welcome, real-time triggers, reactivation, VIP, cross-brand retention.
Prepare CRM strategy for future Sportsbook launch and Casino–Sportsbook cross-sell.
Own analytics: track LTV, churn, NGR, retention, and optimise through A/B testing.
Develop predictive churn-prevention flows and behaviour-based segmentation.
Create scalable processes and build out the retention team as the company grows.
Requirements
Must-Haves
5+ years iGaming CRM/Retention experience.
Strong knowledge of UK market + UKGC compliance.
Expertise with leading CRM and analytics tools (e.g., Braze, Optimove, Tableau, PowerBI).
Data-driven decision maker with excellent communication skills.
Nice-to-Haves
Leadership or team management experience.
Experience using AI for CRM automation or predictive modelling.
Knowledge of additional regulated markets.
Based in (or able to relocate to) Malta.
What’s In It for You
Full ownership of CRM strategy and tooling.
Opportunity to scale operations internationally and build your own team.
Direct collaboration with C-suite and a fast, impact-driven working environment.
My client is a leading crypto casino, sportsbook, and prediction markets platform. They are now expanding and seeking to collaborate with a Prediction Product Marketing Manager; a strategist who lives at the intersection of markets, marketing, and momentum.
You will drive the go-to-market strategy, positioning, and performance of the company's prediction vertical, defining how it shows up in the market, how we tell the story, and how we turn global conversations into participation.
If you understand prediction markets, trading culture, and crypto communities and can turn insight into traction, this collaboration is for you.
Strategy & Proposition Development
Develop and deliver the end-to-end marketing and proposition strategy for the company's new prediction vertical.
Define value propositions and positioning across multiple market categories; sports, crypto, politics, and culture.
Identify emerging trends within prediction markets, trading, and entertainment to inform commercial direction.
Build business cases that connect user insight, opportunity, and brand positioning.
Market & Customer Analysis
Analyse audience behaviour, motivations, and trends to shape differentiated messaging.
Monitor competitor activity to identify whitespace and edge opportunities.
Go-to-Market & Lifecycle Management
Oversee launch and rollout of new features, markets, and verticals.
Align campaign calendars with marketing, CRM, and community initiatives.
Deliver structured creative briefs and ensure campaigns align with brand tone and positioning.
Performance & Optimisation
Track performance KPIs across user acquisition, engagement, and retention.
Required Skills & Experience
5+ years of experience in product marketing, proposition management, or growth strategy within prediction markets, crypto trading, fintech, or sports betting.
Proven experience launching and scaling digital or trading-related products.
Strong commercial and analytical mindset, with the ability to link market insight to business performance.
Crypto-native mindset: understanding of blockchain, tokenized economies, and Web3 behaviours.
If you are excited by the idea of defining how a prediction vertical shows up in the world and how it wins, let’s talk.
Apply Now directly or email me at: chrysavgi.patera@pentasia.com
A global leader in the social casino and iGaming sector is expanding its presence in Europe and seeking a Project Manager to drive the launch of a brand-new iGaming brand. This is a pivotal opportunity to build the operational and technical foundation for a major market entry.
Position Overview
In this role, you will oversee the end-to-end delivery of a new brand launch, managing project scope, timelines, integrations, and stakeholder alignment. You will act as the central point of communication between business teams, external vendors, and technical development units—ensuring seamless execution from planning to Go-Live.
Main Responsibilities
New Brand Launch
Lead the full lifecycle of the new brand project from planning to launch.
Define project scope, objectives, and milestones with senior stakeholders.
Develop detailed project plans and ensure deadlines are consistently met.
Identify risks early and implement mitigation strategies to ensure smooth delivery.
3rd-Party Integrations
Manage evaluation and onboarding of key third-party systems including PAM, CRM, Wallet, and Operations tools.
Oversee vendor relationships and verify alignment with SLAs and technical requirements.
Coordinate API integrations to ensure smooth communication between platforms.
Cross-Functional Collaboration
Serve as the bridge between stakeholders, internal teams, and external development partners.
Translate business requirements into technical specifications and clear user stories.
Ensure alignment between the Malta office and international headquarters.
Remove blockers, resolve conflicts, and support productive team workflows.
Qualifications
5+ years of experience as a Project Manager in the IT industry.
Strong background in iGaming (highly preferred).
Understanding of UKGC-compliant casino/sportsbook systems, including PAM, Wallet, and CRM tools.
Fluent English with excellent written and verbal communication skills.
Solid understanding of technical architecture and API integrations.
Strong analytical and problem-solving mindset.
Preferred Qualifications
Experience launching brands using White Label PAM solutions (e.g., Pragmatic Solutions, Playtech, Light & Wonder).
Proficiency with project management tools such as Jira and Confluence.
Knowledge of regulatory frameworks (UKGC, MGA, SGA, AGCO, DGOJ).
Based in Malta or eligible to work there.