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Customer Support Executive Role Overview This role sits within the Customer Operations/Commercial function and is focused on direct engagement with the player base. The position involves managing day-to-day user communications, resolving incidents, supporting account-related activities, and promoting campaigns designed to drive engagement and retention. This is a hands-on, high-volume operational role, ideally suited to candidates with experience in call centers, customer support environments, or gaming customer operations. Key Responsibilities Proactively contact users through outbound calls and other outreach channels Communicate promotions, campaigns, and special offers to customers Resolve customer incidents, queries, and support tickets efficiently Support account activations, verifications, and related processes Manage daily operational queries and user requests Drive customer engagement and retention through direct interaction What we are looking for Previous experience in a call center, customer support, or gaming operations environment Comfortable managing high volumes of customer interactions Strong verbal and written communication skills Commercially aware with a customer-focused mindset Results-driven with a proactive approach to user engagement

We are working with the market leading operator in the Philippines on a multi role project. I am expanding their high performing Sportsbook Analytics team in Manilla. I am looking for an experienced Sportsbook Analyst to join as a Senior Sportsbook Analyst. We need someone who has worked with third-party sportsbook trading providers; Strong understanding of margin management and exposure balancing; and experience in sportsbook risk, trading oversight, or performance analysis.   This role is offering a highly attractive salary and benefits package, and a relocation package to help you move to Manilla, Philippines, as this role will be onsite. If your interested then APPLY or email - matt.chapman@pentasia.com

Title - Senior Product Designer  Salary - Competitive depending on experience Location - Malta or Poland or Sweden Structure - Hybrid My client is currently on the lookout for strong Product Design talent to help level up their Player experience. Offering hybrid work from any of the 3 location. If you have a deep understanding of what players want and the know-how to implement it, this might be the role for you.  Key Experience  - Previously held a Senior Product or UX/UI Designer title  - iGaming experience (focus on sportsbook preferably)  - Strong and detailed portfolio  Whether you're actively looking for a new role, or open to the idea of a new challenge, don't hesitate to reach out for more information.

Senior Sales Director - Europe Remote/ you can be based anywhere in Europe Award winning and dynamic global iGaming provider Well established and continuing to grow Good base salary + uncapped commission offered This company has a market leading sports book and casino offering, that providers exceptional player experience to the end customer. It is well established and has numerous offices dotted across the globe. This award winning, dynamic company is well respected in the sector. It continues to grow under the leadership of an experienced  industry veteran.   For this role you can be based anywhere in Europe and work remotely. You will report into the CEO. Your focus will be promoting the company's solutions  to sports betting operators, globally. You will be responsible for the acquisition of new clients and managing the full sales cycle. You will be tasked with developing and executing strategic plans to achieve sales targets including finding new revenues streams.    To be considered for the role you will need solid iGaming B2B sales experience, and have sold a complex solution into sports betting operators. It is imperative you understand in depth the sports betting landscape. You will be commercial, empathetic and you will have solid networks in the iGaming industry.  For more info on this exciting opportunity please contact Karl Harenburg at Pentasia.  

Senior Sales Role - sports betting  Market leading,  innovative product offering   Established company offering Career progression opportunities Live pretty much anywhere in Europe   OTE 170K  This company is an established B2B provider in the sports betting sector. It is now seeking to hire a new Business Development  Manager to further expand markets across Europe & the Latam region.   In this role you can be based pretty much anywhere in Europe. You will report into a European Sales Director, and your focus will be developing new business. You must be willing to travel extensively internationally to visit clients and attend the numerous global conferences. The  ideal candidate will speak English fluently and one other language and be selling sports betting solutions currently. Candidates selling casino related solutions will also be considered as long as they are hunters and have a strong desire to move into the sports betting sector.    For an initial discussion please contact Karl Harenburg at Pentasia.   

Senior Java Developer – (iGaming / Sportsbook manadatory) Employment Type: B2B / Contract or Permanent Work Arrangement: Remote EU - Within European time zones   Salary: Up to €85k (DEO) We are seeking an experienced Senior Java Developer to join a dynamic and fast-paced tech environment within the iGaming industry.  Key Responsibilities Lead and mentor a team of Java developers, fostering a collaborative, high-performance environment Provide technical direction and ensure best practices in coding, architecture, and development processes Conduct regular code reviews and offer constructive feedback to the team Design, build, and maintain scalable and secure Java-based applications Drive the adoption of modern development practices and continuous improvement Implement automated testing and ensure high-quality code delivery Monitor and optimise application performance, reliability, and scalability Requirements 8+ years of Java development experience in a production environment 3+ years of background in iGaming and Sportsbook development Hands-on experience with Kubernetes (K8s) and containerised environments Proficiency with Kafka and distributed messaging systems Experience working with distributed caching systems Solid understanding of relational databases and SQL Exposure to front-end technologies such as HTML, CSS, JavaScript, and modern frameworks (e.g. React or Angular) is a plus Familiarity with Agile/Scrum development methodologies Strong problem-solving and communication skills Ability to work independently in a remote-first setup What’s Offered B2B engagement Remote-first environment with flexible work arrangements (within European time zones)

Here at Pentasia, we are exclusively partnered with Inspired Gaming on a Crucial and exciting Head of Game Design role for a brand new studio based in Manchester.                                                                                      Design and deliver online slot games from concept to release, combining creative vision with mathematical rigour. Core responsibilities span: Game Design – Full documentation: mechanics, UX/UI flows, feature specs, and product requirements Maths & Simulation – Build C++/C# simulators to validate RTP, volatility, hit frequency; produce developer-ready maths docs Creative Leadership – Define game loops, design pillars, and creative vision in collaboration with Product and Art leads Iteration – Playtest, analyse live data, and optimise performance across the product lifecycle Communication – Align art, engineering, and production teams; support scope and delivery management Must-haves: 5+ years game design experience, hands-on slot maths and simulator development, strong C++/C#, Excel proficiency, agile experience, portfolio of released products. Nice-to-haves: Regulatory knowledge (UKGC/MGA/US/CA), Unity/Unreal, analytics tools, player psychology, live ops, AI tooling, mentoring experience.  

Senior Sales Role – iGaming solutions (Malta) New Business that is a spin off of  a larger Swiss company   Its ready to take the market by storm  Based in Malta (hybrid) Strong base salary + commission This company is a newly established company that is looking to scale very quickly. It is a well supported B2B iGaming solutions provider with a product that will take the market by storm  - with  its cutting-edge technology and cost-effective solution. The company is a spin off of a larger well-established parent company. It has recently opened its Malta office and is now entering its ramp up stage and strategic phase of expansion. Based in Malta, this role reports into a highly reputable Sales Director and will focus on driving new business into the iGaming sector. You will be responsible for managing the full sales cycle, leveraging existing networks within iGaming sector  and working closely with the technology and product teams to tailor solutions for clients.  To be successful in this role, you will need proven B2B sales experience (3 + years) gained with a B2B supplier such as a iGaming business or payments provider. It is key that you have solid networks in the iGaming sector.  You will be commercially driven, confident managing complex SaaS-style deals, and possess strong communication, relationship-building, negotiation, and closing skills. If this sounds like you or someone you know, please reach out to me: karl.harenburg@pentasia.com 

Business Development Manager - Europe New Business focussed role - promoting a Sportsbook  3-4 years minimum Sportsbook sales experience European based - Remote Strong salary + commission Russian language is a desired plus! My client is a market leading sportsbook provider who are seeking their first hire in Europe to drive growth within this market. They are highly credible in their respected market and see now as the ideal time for expansion in Europe. Providing a Sportsbook platform you will be responsible for acquiring new business in Europe and responsible for the full sales cycle. The ideal candidate will have 3-4 years minimum Sportsbook Sales experience, and ideally speak fluent English & Russian. This is a great opportunity for someone looking to take their Sportsbook sales to the next heights! Does this sound like you or someone you know? Reach out: guy.derham@pentasia.com

An established iGaming business is looking to hire a Technical Compliance Manager to support the continued growth of the business. This is a newly created position. Job Description: As a Technical Compliance Manager you will oversee compliance with technical and system-based regulatory requirements across assigned markets. As an ideal candidate you are a proactive self-starter capable of working with minimal supervision and taking ownership of assigned licences. This includes close collaboration with Product Teams to define regulatory requirements, managing certification processes, game and platform testing, RNG and reporting compliance, and ensuring adherence to technical standards and regulator integrations. The successful candidate will be a self-starter with solid experience in technical compliance, ideally across several regulated markets. Responsibilities include: Manage all technical compliance matters related to assigned licences (e.g., system certifications, RNG approvals, change management) Oversee submissions to regulators and test labs for certification and approval processes Ensure ongoing compliance with technical standards (e.g., UKGC RTS, MGA TS, DGA/SGA requirements, GGL ISTG, etc.) Liaise with test labs to resolve technical compliance issues Support internal teams with interpretation of technical requirements and integration obligations Maintain documentation and evidence for audits and regulator inspections Collaborate closely with Regulatory, Product, and Development teams to ensure full compliance across deployments Monitor and implement updates to technical standards and reporting schemas Own and manage the technical requirements for new licence launches (gap assessments, integrations, certifications, reporting set up) Experience Required: Minimum 3–5 years of experience in technical compliance or regulatory technology roles within online gambling Ideally a bachelor's degree in a business-related field such as law, finance, risk management, information technology or a similar discipline In-depth knowledge of regulatory technical standards and certification processes Experience liaising with test labs (e.g., GLI, eCOGRA, SIQ, BMM, etc.) Proven experience leading the technical requirements for new licence launches (end to end planning and execution) Strong analytical and documentation skills Ability to work independently and manage projects across multiple jurisdictions Excellent communication and coordination abilities Self-starter, proactively seeking out areas of non-compliance and driving solutions. In return there is an attractive package on offer.