VIP Manager - Finnish Speaking.
Finnish-Speaking VIP Account Manager – iGaming
Location: Sliema, Malta (Hybrid)
About the Role
We are hiring an experienced VIP Account Manager to join a fast-growing international iGaming business. This role is responsible for managing and growing a portfolio of high-value players, driving revenue, retention, and long-term player value within the online casino space.
This is a hands-on, commercially driven position, suited to someone who can combine strong relationship management with a data-led approach to maximise player engagement and profitability.
Key Responsibilities
- Manage and grow a portfolio of high-value VIP players
- Drive Net Gaming Revenue (NGR) and overall portfolio performance
- Build and maintain strong relationships through high-touch communication (calls, WhatsApp, personalised outreach)
- Identify and onboard high-potential players early in their lifecycle
- Develop tailored bonus, reward, and engagement strategies based on player behaviour
- Monitor player activity and proactively address churn risks
- Reactivate lapsed VIP players through targeted campaigns and personalised engagement
- Analyse player data, deposit trends, and performance metrics to optimise strategy
- Manage bonus spend effectively, ensuring profitability and ROI
- Produce regular reports on portfolio performance and player trends
- Collaborate with internal teams (CRM, Product, Payments, Marketing) to enhance the player experience
Requirements
- 2+ years’ experience in VIP Account Management within iGaming (casino)
- Fluent in Finnish and English
- Strong commercial mindset with a focus on revenue and player value
- Experience managing high-value player relationships
- Data-driven with the ability to analyse player behaviour and performance metrics
- Strong understanding of retention, reactivation, and lifecycle management
- Excellent communication and relationship-building skills
- Comfortable working in a fast-paced, performance-focused environment
What’s on Offer
- Competitive salary with performance-based bonus
- Hybrid working model based in Malta
- International, fast-growing iGaming business
- Collaborative and social working environment
- Private health and wellness benefits
- Opportunity to take ownership of a VIP function and portfolio
- Clear progression opportunities within a scaling business
If you meet the above criteria and are looking for your next opportunity within a growing iGaming business, we encourage you to apply.
Rebecca Spicer
Recruitment Consultant
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