VIP Manager - Finnish Speaking.

€35,000-€40,000
Hybrid job
Marketing industry
Malta
Job ref38832
Post DateMay 5, 2026

Finnish-Speaking VIP Account Manager – iGaming

Location: Sliema, Malta (Hybrid)


About the Role

We are hiring an experienced VIP Account Manager to join a fast-growing international iGaming business. This role is responsible for managing and growing a portfolio of high-value players, driving revenue, retention, and long-term player value within the online casino space.

This is a hands-on, commercially driven position, suited to someone who can combine strong relationship management with a data-led approach to maximise player engagement and profitability.


Key Responsibilities

  • Manage and grow a portfolio of high-value VIP players
  • Drive Net Gaming Revenue (NGR) and overall portfolio performance
  • Build and maintain strong relationships through high-touch communication (calls, WhatsApp, personalised outreach)
  • Identify and onboard high-potential players early in their lifecycle
  • Develop tailored bonus, reward, and engagement strategies based on player behaviour
  • Monitor player activity and proactively address churn risks
  • Reactivate lapsed VIP players through targeted campaigns and personalised engagement
  • Analyse player data, deposit trends, and performance metrics to optimise strategy
  • Manage bonus spend effectively, ensuring profitability and ROI
  • Produce regular reports on portfolio performance and player trends
  • Collaborate with internal teams (CRM, Product, Payments, Marketing) to enhance the player experience

Requirements

  • 2+ years’ experience in VIP Account Management within iGaming (casino)
  • Fluent in Finnish and English
  • Strong commercial mindset with a focus on revenue and player value
  • Experience managing high-value player relationships
  • Data-driven with the ability to analyse player behaviour and performance metrics
  • Strong understanding of retention, reactivation, and lifecycle management
  • Excellent communication and relationship-building skills
  • Comfortable working in a fast-paced, performance-focused environment

What’s on Offer

  • Competitive salary with performance-based bonus
  • Hybrid working model based in Malta
  • International, fast-growing iGaming business
  • Collaborative and social working environment
  • Private health and wellness benefits
  • Opportunity to take ownership of a VIP function and portfolio
  • Clear progression opportunities within a scaling business

If you meet the above criteria and are looking for your next opportunity within a growing iGaming business, we encourage you to apply.

Rebecca Spicer

Rebecca Spicer

Recruitment Consultant

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