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Senior Customer Support Specialist (Finnish Speaking).

Up to €30k + Bonus + Relocation to Malta package
Hybrid job
Operations industry
Europe, Malta
Job ref38711
Post DateApril 10, 2026

Senior Customer Support Specialist (Finnish Speaking)

 

  • Form part of a fast-growing international iGaming business
  • Step into a senior, leadership-track CS role with real impact

 

Location: Malta (St. Julian’s) - Relocation Provided.

Workplace: Hybrid

Salary: Up to €30k + Bonus

 

Your Role:

  • Deliver high-quality support to players via live chat, email, and calls, handling both standard and more complex queries with confidence
  • Take ownership of escalations, ensuring issues are resolved efficiently and in line with internal standards
  • Review KYC documentation and process withdrawals, maintaining accuracy and compliance with regulatory requirements
  • Support fraud detection and account monitoring through detailed customer and transaction reviews
  • Act as a senior presence within the team, stepping in during peak periods or critical situations
  • Contribute to team performance by supporting coaching, onboarding, and knowledge sharing across the department
  • Assist Team Leads with tracking KPIs such as CSAT, response times, and ticket volumes
  • Collaborate cross-functionally with product, payments, and compliance teams to improve processes and customer experience
  • Take ownership of specific markets, features, or workflows, becoming a go-to person within the team

 

What You Bring:

  • 2+ years of experience in online customer support within iGaming or a similar fast-paced environment
  • Strong understanding of KYC, payments, and customer risk/fraud fundamentals
  • High emotional intelligence with a natural leadership mindset
  • Data-driven approach with awareness of how performance impacts wider business outcomes
  • Fluent English and Finnish
  • Ability to multitask, prioritise, and perform under pressure
  • Comfortable working shifts, including potential night shifts
  • Interest in sports and/or casino products is a plus
  • Curiosity around tools and technology (including AI) to improve efficiency

 

What’s in It for You?

  • Salary up to €30K + Bonus
  • Quarterly team events and weekly company socials
  • Hybrid work setup with home-office allowance
  • Work remotely from anywhere yearly benefit
  • Wellbeing allowance
  • Private health insurance with dental coverage
Lucky Shankar

Lucky Shankar

Head of Malta

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