Job Title: Swedish Customer Service Representative Location: Malta Job Type: Full-time and Hybrid We are seeking a passionate and dedicated Customer Service Representative - Swedish Speaking to join our diverse team. The ideal candidate will provide exceptional and tailored customer service to our Norwegian-speaking clientele, ensuring a seamless and enjoyable experience for all users. Requirements: Fluency or native proficiency in Swedish with a fluent level of English, both spoken and written. Comfortable working on a flexible shift basis. Previous experience in customer-oriented roles, with a talent for understanding customer needs and delivering optimal solutions (plus-point, but not compulsory!) Exceptional listening skills, an empathetic approach, and a dedication to delivering outstanding service to our players. Strong organizational skills, punctuality, and the ability to find accurate information promptly. Detail-oriented and capable of maintaining a positive attitude even in stressful situations. Openness to constructive feedback and a collaborative team player with the ability to work independently. As a Customer Service Agent, you will be the primary point of contact for our players, assisting them via live chat, email, and phone calls to ensure an excellent gaming experience. Responsibilities: Provide players with timely, personal, and professional solutions that exceed their expectations. Offer support and assistance to players facing difficulties. Educate customers about our products, site features, policies, and promotions. Update customer accounts with relevant information as required. Collaborate with our Fraud and Payments team to address customer queries. Employee Benefits & Offer: €25,000 Gross Salary Private life and health insurance. Health benefits Paid training, no experience required. Company events

Head of Operations (Online Gaming)   Location: London (Hybrid) Salary: Circa £85k DOE   Job Summary: We are looking for a results-oriented, highly self-motivated, and commercially aware individual with a passion for Online Betting & Gaming to support and optimise operations across multiple African markets.   The Head of Operations will act as a key link between regional teams and central functions (including Product, Payments, Marketing, and Customer Service), ensuring effective execution of operational strategies across markets.   This role is responsible for overseeing multi-market performance, supporting regional teams, and ensuring that local operational needs are aligned with central direction. The position will play a critical role in maintaining operational efficiency, improving performance, and ensuring a consistent customer experience across all markets.   Responsibilities: Oversee operational performance across multiple African markets, ensuring alignment with commercial and operational KPIs Work closely with Regional Operations Managers to monitor and improve performance across their respective markets Analyse data, reports, and market trends to identify opportunities for operational and commercial improvement Act as a key liaison between local teams and central functions, ensuring effective communication and execution Build and maintain strong relationships with internal stakeholders and regional teams to ensure smooth operational flow Support market entry and exit decisions by providing operational and performance insights Assist in adapting operations to local market conditions, including payments, infrastructure, and customer behaviour Collaborate with central teams to support product rollouts, operational initiatives, and campaign execution (non-marketing ownership) Ensure consistency in operational processes and customer experience across all markets Contribute to improving operational frameworks and efficiencies across the business Support budget awareness and contribute to commercial decision-making through performance insights Manage and develop Regional Operations Managers, ensuring alignment and effective execution across markets Maintain a strong understanding of market dynamics and ensure local insights are reflected in central decision-making Support cross-functional alignment to ensure smooth delivery of the overall online gaming experience   Requirements: Experience in online gaming/betting Language proficiency with French preferred Experience in operations, commercial, or multi-market roles Proven ability to work in a fast-paced, dynamic environment with changing priorities Strong commercial awareness, with exposure to performance metrics and ideally good P&L understanding Experience working with data to support decision-making and performance improvement Strong stakeholder management and relationship-building skills across multiple teams and geographies Willingness and flexibility to occasionally travel across African markets when required Excellent written and spoken communication skills in English; French is a plus Experience in emerging markets or Africa is beneficial Exposure to digital/online business models   Personal Competencies: Strong operational mindset with the ability to balance execution and commercial thinking Comfortable working in a fast-paced, evolving, and sometimes unstructured environment Ability to build and maintain strong relationships across distributed teams Adaptable and flexible, with a proactive and problem-solving approach Strong organisational and prioritisation skills Effective communicator with the ability to influence and align stakeholders High level of emotional intelligence and teamwork Ability to manage ambiguity and respond effectively to changing business needs Results-oriented with a focus on continuous improvement Entrepreneurial mindset with a willingness to take ownership and drive outcomes

Operations Manager (iGaming / Digital Gaming Environment)   Location: London (Hybrid) Salary: Upto £80k DOE + Bonus   We are supporting the search for an experienced Operations Manager to take ownership of day-to-day operational delivery within a fast-scaling digital gaming business operating in regulated markets.   This is a senior, hands-on role focused on ensuring smooth execution across product operations, supplier coordination, performance monitoring, and cross-functional delivery. You will act as a central point between commercial, product, marketing, and technical teams to ensure operational stability and strong player experience outcomes.   What you’ll be responsible for Lead and coordinate daily operational activity across digital gaming products, ensuring smooth end-to-end execution and platform reliability Oversee game and product releases, ensuring correct configuration, compliance alignment, and operational readiness Manage relationships with external suppliers and partners, ensuring service levels, delivery timelines, and operational standards are met Monitor performance metrics across products, identifying issues, trends, and opportunities for optimisation Support incident and issue management, ensuring fast resolution and clear internal communication during live operational events Work closely with product and technical teams to ensure improvements are properly prioritised and delivered Maintain oversight of operational risks, including system issues, player-impacting incidents, and supplier dependencies Contribute to reporting for senior leadership, highlighting performance, risks, and key operational insights Support continuous improvement of internal processes, workflows, and operational frameworks   What we’re looking for Several years of experience in iGaming, online gaming, sportsbook, casino, or digital entertainment operations Strong understanding of end-to-end operational delivery in a fast-paced digital environment Experience working with product, tech, or commercial teams in a cross-functional setup Confident managing third-party suppliers or platform partners Strong analytical mindset with the ability to interpret performance data and operational trends Comfortable working in high-pressure, fast-moving environments with shifting priorities Strong communication skills and ability to coordinate across multiple stakeholders