Senior Customer Support Specialist (Dutch Speaking) Location: Malta (Hybrid) Salary: Up to €30K + Bonus + Relocation Package About the Role Join a fast-growing international iGaming company as a Senior Customer Support Specialist, where you’ll play a key role in delivering excellent player experiences while supporting team performance. This is a great opportunity to step into a senior, leadership-track position with real impact. Responsibilities Provide high-quality support via live chat, email, and phone Handle complex queries and manage escalations efficiently Review KYC documents and process withdrawals in line with compliance Support fraud detection and account monitoring activities Act as a senior team member during busy or critical periods Assist with onboarding, coaching, and knowledge sharing Support Team Leads in tracking KPIs (CSAT, response times, ticket volumes) Collaborate with product, payments, and compliance teams Take ownership of specific markets, features, or workflows What We’re Looking For 2+ years’ experience in customer support within iGaming or a similar environment Good understanding of KYC, payments, and fraud/risk processes Fluent in Dutch and English Strong communication skills and a proactive, team-oriented mindset Ability to multitask and perform under pressure Comfortable working shifts, including nights Interest in sports or casino products is a plus Interest in tools/AI to improve efficiency is an advantage What’s On Offer Salary up to €30K + bonus Relocation package to Malta Hybrid working + home office allowance Work remotely abroad benefit Private health insurance (including dental) Wellbeing allowance Regular team events and company socials

Dutch Customer Service Agent Location: Malta(Hybrid) Salary: €28,000 per year   About the Role Join a leading online casino team as a Dutch Customer Service Agent, where you’ll support players and deliver a great customer experience. You’ll handle queries across multiple channels and help ensure a smooth and enjoyable player journey. No iGaming experience is needed, full training is provided.   Responsibilities Support customers via chat, phone, and email in Dutch Resolve issues, handle disputes, and escalate when needed Assist players with technical questions and troubleshooting Explain game rules, features, and promotions Collaborate with internal teams to ensure a seamless experience Stay up to date with products, promotions, and industry updates   What We’re Looking For Native-level Dutch and strong English skills Willingness to work shifts, including weekends Strong communication and customer service skills Professional, empathetic, and player-focused mindset Ability to multitask in a fast-paced environment   What’s On Offer Competitive salary (€28,000 + night shift allowance) 5% monthly pension contribution to be paid with salary €1,000 annual wellness allowance Relocation support Hybrid working (after probation) + remote work abroad option Birthday leave + additional anniversary leave Training, career growth, and a supportive team environment Team events, Friday drinks, and free parking

Corporate Onboarding Executive   Location: Malta Employment Type: Full-time | Hybrid Salary: Up to €35,000 DOE   About the Company We are a well-established provider of specialized business and commercial services, helping clients navigate corporate, legal, and regulatory requirements. As part of our growing client services portfolio, we are expanding our Onboarding Team to deliver seamless client experiences.   About the Role We are looking for a proactive and detail-oriented Corporate Services Executive to manage the end-to-end onboarding process for new clients. You will work closely with the Compliance Team to ensure regulatory and due diligence requirements are met while providing a smooth onboarding experience.   Key Responsibilities Manage onboarding of new clients, including company incorporations and client takeovers Serve as the main point of contact for clients during onboarding Coordinate with Compliance to collect and verify KYC/AML documentation Prepare incorporation documents for submission to the Malta Business Registry (MBR) Maintain accurate records and documentation in internal systems Monitor onboarding timelines and ensure service level compliance Identify and escalate any risks or issues to the Onboarding Team Manager Collaborate with internal teams and external service providers for a coordinated onboarding process Handover fully onboarded clients to the Ongoing Corporate Team   Key Skills and Requirements Minimum 2 years’ experience in corporate services, legal, compliance, or financial services, ideally in onboarding or client acceptance Strong knowledge of KYC, AML, and Maltese regulatory requirements Familiarity with company incorporations and Malta Business Registry procedures Excellent organizational skills with high attention to detail Ability to manage multiple cases and meet tight deadlines Strong communication and interpersonal skills Proactive, solution-oriented mindset Team player with ability to collaborate across functions   What’s Offered Competitive remuneration package with performance bonus Hybrid working and flexible hours Longer Fridays – office closes at 2pm Birthday leave and wellness allowance Health insurance and free parking Study leave and sponsorship opportunities Regular team building, departmental events, and industry event participation