Senior Customer Support Specialist (Dutch Speaking).
€30,000 DOE
Hybrid job
Operations industry
Europe
Job ref38734
Post DateApril 16, 2026
Senior Customer Support Specialist (Dutch Speaking)
Location: Malta (Hybrid)
Salary: Up to €30K + Bonus + Relocation Package
About the Role
Join a fast-growing international iGaming company as a Senior Customer Support Specialist, where you’ll play a key role in delivering excellent player experiences while supporting team performance. This is a great opportunity to step into a senior, leadership-track position with real impact.
Responsibilities
- Provide high-quality support via live chat, email, and phone
- Handle complex queries and manage escalations efficiently
- Review KYC documents and process withdrawals in line with compliance
- Support fraud detection and account monitoring activities
- Act as a senior team member during busy or critical periods
- Assist with onboarding, coaching, and knowledge sharing
- Support Team Leads in tracking KPIs (CSAT, response times, ticket volumes)
- Collaborate with product, payments, and compliance teams
- Take ownership of specific markets, features, or workflows
What We’re Looking For
- 2+ years’ experience in customer support within iGaming or a similar environment
- Good understanding of KYC, payments, and fraud/risk processes
- Fluent in Dutch and English
- Strong communication skills and a proactive, team-oriented mindset
- Ability to multitask and perform under pressure
- Comfortable working shifts, including nights
- Interest in sports or casino products is a plus
- Interest in tools/AI to improve efficiency is an advantage
What’s On Offer
- Salary up to €30K + bonus
- Relocation package to Malta
- Hybrid working + home office allowance
- Work remotely abroad benefit
- Private health insurance (including dental)
- Wellbeing allowance
- Regular team events and company socials
Laura Kauderer
Recruitment Consultant
Apply for this job.
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