Payments Operations Manager - iGaming - Toronto .
Strong Base + 50% bonus + benefits
On-site job
Operations industry
North America
Job ref37949
Post DateSeptember 16, 2025
My client is a creative and innovative team that connect and entertain players all around the world, creating exciting experiences and lasting connections, on the world’s largest online poker network. They are now seeking to hire a dynamic, innovative, and passionate team Payments Operations Manager to support the day-to-day operations of their payment service provider (PSP) ecosystem. Reporting to the Director of Operations, the Payments Operations Manager will be maintaining PSP relationships, supporting other teams and helping ensure a seamless cashier experience for our players worldwide.
Duties & Responsibilities:
- Manage and maintain commercial and operational PSP relationships as the primary point of contact
- Lead PSP onboarding, due diligence, contract negotiations, and compliance oversight
- ?Negotiate and manage contracts and SLAs to optimize performance and costs
- Monitor PSP performance (acceptance rates, fees, processing times) and drive improvements
- Act as liaison between PSPs and DevOps on technical/API and cashier integration issues
- Support Finance and Treasury with reconciliation, settlements, and cash flow management
- Resolve complex player payment escalations in partnership with Customer Relations
- Track regulatory and industry trends in iGaming payments and recommend adjustments
- Advise senior management with insights to optimize the payments ecosystem
- 4+ years of experience in payments, operations, or financial services (iGaming, fintech, crypto, or PSP industry strongly preferred)
- Proven track record in managing PSP relationships and negotiating commercial contracts
- Strong understanding of payment ecosystems, including cashier flows, reconciliation processes, and PSP/API integrations
- Demonstrated ability to work cross-functionally with technical, finance, and customer-facing teams
- Entrepreneurial mindset: resourceful, proactive, and able to identify and implement alternative solutions
- Experience managing compliance requirements and adapting to evolving regulatory landscapes
- Excellent communication and relationship management skills, with the ability to influence both internal stakeholders and external partners
- Competitive salary and annual raise based on performance
- Discretionary bonus (up to 50% of salary)
- Comprehensive and extended benefits and Health Care Spending Account
- Commute Perk: Parking pass or Presto Card
- Endless snacks, coffee, tea, and beverages
Robert Gray
VP, Americas
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Toronto, North America
Strong Base + 50% bonus + benefits
My client is a creative and innovative team that connect and entertain players all around the world, creating exciting experiences and lasting connections, on the world’s largest online poker network. They are now seeking to hire a dynamic, innovative, and passionate team Payments Operations Manager to support the day-to-day operations of their payment service provider (PSP) ecosystem. Reporting to the Director of Operations, the Payments Operations Manager will be maintaining PSP relationships, supporting other teams and helping ensure a seamless cashier experience for our players worldwide.
Duties & Responsibilities:
Manage and maintain commercial and operational PSP relationships as the primary point of contact
Lead PSP onboarding, due diligence, contract negotiations, and compliance oversight
?Negotiate and manage contracts and SLAs to optimize performance and costs
Monitor PSP performance (acceptance rates, fees, processing times) and drive improvements
Act as liaison between PSPs and DevOps on technical/API and cashier integration issues
Support Finance and Treasury with reconciliation, settlements, and cash flow management
Resolve complex player payment escalations in partnership with Customer Relations
Track regulatory and industry trends in iGaming payments and recommend adjustments
Advise senior management with insights to optimize the payments ecosystem
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4+ years of experience in payments, operations, or financial services (iGaming, fintech, crypto, or PSP industry strongly preferred)
Proven track record in managing PSP relationships and negotiating commercial contracts
Strong understanding of payment ecosystems, including cashier flows, reconciliation processes, and PSP/API integrations
Demonstrated ability to work cross-functionally with technical, finance, and customer-facing teams
Entrepreneurial mindset: resourceful, proactive, and able to identify and implement alternative solutions
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Excellent communication and relationship management skills, with the ability to influence both internal stakeholders and external partners
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Competitive salary and annual raise based on performance
Discretionary bonus (up to 50% of salary)
Comprehensive and extended benefits and Health Care Spending Account
Commute Perk: Parking pass or Presto Card
Endless snacks, coffee, tea, and beverages
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