Managing Director - Retail & Online, Gaming & Betting - Onsite Venzuela (Spanish Speaker).

Attractive Salary, STI, LTI, Company Car and Relocation Package
On-site job
Leadership industry
LATAM
Job ref39019
Post DateJune 23, 2026
The Managing Director – Retail & Digital Gaming will be responsible for the overall strategic, operational, commercial, and financial performance of the company’s omnichannel gaming business. This executive leadership role will oversee the expansion and profitability of retail and digital gaming operations while driving innovation, operational excellence, and sustainable growth.
The successful candidate will possess extensive gaming industry experience, strong leadership capabilities, and a proven track record of scaling gaming operations across multiple channels.

Business Operations Under Management:
The Managing Director will oversee:
  • Video Lottery Terminals (VLTs)
  • Virtual Sports (GoldenRace)
  • Retail Sportsbook
  • Online Sportsbook
  • International Horse Racing Betting
  • Lottery Operations
  • Self-Service Betting Terminals (SSBTs)
  • Omnichannel Gaming Platforms
 
Key Responsibilities
Strategic Growth & Expansion
  • Lead national expansion initiatives.
  • Drive revenue growth and profitability.
  • Develop and execute market penetration strategies.
  • Open and expand new gaming points of sale.
  • Negotiate strategic agreements with major retail chains and commercial partners.
  • Develop and manage franchise opportunities.
  • Identify and launch new gaming products and services.
  • Evaluate and execute acquisitions and mergers.
  • Establish strategic alliances with industry partners.
Commercial & Marketing Leadership
  • Customer Relationship Management (CRM)
  • Digital Marketing Strategy
  • Affiliate Programs
  • VIP Programs
  • Customer Loyalty Programs
  • Omnichannel Customer Experience
  • Develop customer acquisition, retention, and monetization strategies across retail and digital channels.
Technology & Innovation Leadership
Lead technology strategy and implementation across:
  • Online Gaming Platforms
  • Mobile Applications
  • Gaming Terminals
  • Retail Technology Infrastructure
  • Data Analytics & Business Intelligence
Manage supplier and technology integrations including:
  • GoldenRace
  • Altenar
  • Evolution
  • Kiron
  • Inspired Entertainment
  • Electronic Payment Providers
  • EGT VLT Systems
  • Additional Gaming and Technology Vendors
Operational Execellence
  • Establish and implement Standard Operating Procedures (SOPs).
  • Develop organizational structures to support growth.
  • Implement operational KPIs and reporting systems.
  • Optimize productivity and operational efficiency.
  • Ensure compliance with all gaming regulations and licensing requirements.
  • Build and lead high-performance management teams.

Candidate Requirements

Professional Experience Required:
  • Minimum 15 years of experience in the gaming industry.
  • Minimum 8 years in a General Manager, Managing Director, CEO, COO, or equivalent executive role.
  • Proven experience managing large-scale gaming operations.
  • Experience managing organizations with 500+ employees preferred.
  • Demonstrated responsibility for P&L exceeding US$50 million.
  • Proven success in national expansion projects.
  • Strong regulatory and compliance experience.
  • Omnichannel gaming experience (Retail + Online).
  • Experience implementing SOPs and operational controls.
 
Education & Languages
  • Bachelor’s degree required.
  • MBA or relevant postgraduate degree preferred.
  • Fluent English (Mandatory).
  • Fluent Spanish (Mandatory).
Leadership Profile
The ideal candidate will demonstrate:
  • Strong results orientation.
  • Exceptional leadership and team-building capabilities.
  • Strategic thinking and execution.
  • Data-driven decision-making.
  • Excellent negotiation skills.
  • Commercial and entrepreneurial mindset.
  • Strong analytical capabilities.
  • Growth-oriented mentality.
  • High accountability and ownership.

Compensation & Benefits
An attractive executive compensation package will include:
  • Competitive executive salary.
  • Annual performance bonus tied to EBITDA.
  • GGR Growth Incentive Bonus.
  • New Point-of-Sale Expansion Bonus.
  • Executive housing allowance for the first 3 months.
  • Company vehicle.
  • Comprehensive medical insurance.
  • Relocation assistance.
  • Long-term incentive opportunities based on company growth and performance.
Robert Gray

Robert Gray

VP, Americas

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The Managing Director – Retail & Digital Gaming will be responsible for the overall strategic, operational, commercial, and financial performance of the company’s omnichannel gaming business. This executive leadership role will oversee the expansion and profitability of retail and digital gaming operations while driving innovation, operational excellence, and sustainable growth. The successful candidate will possess extensive gaming industry experience, strong leadership capabilities, and a proven track record of scaling gaming operations across multiple channels. Business Operations Under Management: The Managing Director will oversee: Video Lottery Terminals (VLTs) Virtual Sports (GoldenRace) Retail Sportsbook Online Sportsbook International Horse Racing Betting Lottery Operations Self-Service Betting Terminals (SSBTs) Omnichannel Gaming Platforms   Key Responsibilities Strategic Growth & Expansion Lead national expansion initiatives. Drive revenue growth and profitability. Develop and execute market penetration strategies. Open and expand new gaming points of sale. Negotiate strategic agreements with major retail chains and commercial partners. Develop and manage franchise opportunities. Identify and launch new gaming products and services. Evaluate and execute acquisitions and mergers. Establish strategic alliances with industry partners. Commercial & Marketing Leadership Customer Relationship Management (CRM) Digital Marketing Strategy Affiliate Programs VIP Programs Customer Loyalty Programs Omnichannel Customer Experience Develop customer acquisition, retention, and monetization strategies across retail and digital channels. Technology & Innovation Leadership Lead technology strategy and implementation across: Online Gaming Platforms Mobile Applications Gaming Terminals Retail Technology Infrastructure Data Analytics & Business Intelligence Manage supplier and technology integrations including: GoldenRace Altenar Evolution Kiron Inspired Entertainment Electronic Payment Providers EGT VLT Systems Additional Gaming and Technology Vendors Operational Execellence Establish and implement Standard Operating Procedures (SOPs). Develop organizational structures to support growth. Implement operational KPIs and reporting systems. Optimize productivity and operational efficiency. Ensure compliance with all gaming regulations and licensing requirements. Build and lead high-performance management teams. Candidate Requirements Professional Experience Required: Minimum 15 years of experience in the gaming industry. Minimum 8 years in a General Manager, Managing Director, CEO, COO, or equivalent executive role. Proven experience managing large-scale gaming operations. Experience managing organizations with 500+ employees preferred. Demonstrated responsibility for P&L exceeding US$50 million. Proven success in national expansion projects. Strong regulatory and compliance experience. Omnichannel gaming experience (Retail + Online). Experience implementing SOPs and operational controls.   Education & Languages Bachelor’s degree required. MBA or relevant postgraduate degree preferred. Fluent English (Mandatory). Fluent Spanish (Mandatory). Leadership Profile The ideal candidate will demonstrate: Strong results orientation. Exceptional leadership and team-building capabilities. Strategic thinking and execution. Data-driven decision-making. Excellent negotiation skills. Commercial and entrepreneurial mindset. Strong analytical capabilities. Growth-oriented mentality. High accountability and ownership. Compensation & Benefits An attractive executive compensation package will include: Competitive executive salary. Annual performance bonus tied to EBITDA. GGR Growth Incentive Bonus. New Point-of-Sale Expansion Bonus. Executive housing allowance for the first 3 months. Company vehicle. Comprehensive medical insurance. Relocation assistance. Long-term incentive opportunities based on company growth and performance.
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