Junior IT Systems Administrator (Cloud & Support Focus)

Junior IT Systems Administrator (Cloud & Support Focus) Product – Sliema, Malta (Hybrid) A dynamic and innovative company operating within the iGaming industry, headquartered in Malta. Their passionate, people-first team is dedicated to delivering exceptional online gaming experiences. They thrive in a fast-paced environment where bold thinking, curiosity, and collaboration drive continuous improvement. Responsibilities Manage Azure Virtual Desktop (AVD) & Remote VMs Provision, maintain, and troubleshoot remote virtual machine environments to ensure seamless user access. Level 2/3 Technical Support Act as the primary escalation point for complex user issues, particularly those related to system access, hardware failures, and software problems. Cloud Identity Management Administer Microsoft Entra ID (Azure AD), managing user lifecycles, groups, and permissions. System Maintenance Oversee the deployment of patches, security updates, and software installations across organizational devices. Network Operations Maintain office connectivity (wired and wireless) and VPN tunnels to ensure stable access to cloud resources. Security & Compliance Monitor security logs and ensure endpoints comply with company policies and standards such as GDPR and ISO 27001 using Microsoft Intune or similar tools. Documentation Maintain clear and up-to-date technical documentation for internal processes and user-facing guides. On-Call Support Participate in an occasional on-call rotation to resolve critical access issues and emergency system outages. Requirements Hands-on Azure Experience Proven experience managing Azure Remote VMs, Azure Virtual Desktop, or similar cloud-based environments. Microsoft 365 Expertise Strong proficiency in administering Exchange Online, SharePoint, and Microsoft Teams. Environment Familiarity Comfortable troubleshooting and supporting both Windows (primary) and Linux (secondary) environments. Scripting Ability to use PowerShell to automate administrative tasks and manage bulk user changes. Technical Troubleshooting Strong diagnostic skills across hardware, software, and networking issues. Tools Experience using Jira for ticket management and Confluence for documentation. Education & Certifications A degree in Information Technology or relevant certifications (e.g., AZ-104: Azure Administrator Associate) are highly regarded. Experience 3+ years of experience in technical support, IT operations, or junior systems administration roles. Soft Skills User-Centric Mindset Patient and clear when assisting users with technical challenges. Self-Starter Able to work independently and effectively manage a ticket queue with minimal supervision. Detail-Oriented Accurate and methodical when managing permissions, configurations, and security settings. Composure Under Pressure Remains calm and effective when responding to critical incidents and service disruptions. What do they offer? Inspiring Workspace Modern office in Sliema, Malta, featuring sea views, shower facilities, and an open-plan working environment. Well-being Focus Access to a dedicated Mental Well-Being Program. Rewards Employee referral bonus scheme. Fitness Discounted gym membership. Health & Wellness Private health insurance, dental insurance, and wellness vouchers. Vibrant Culture Regular social gatherings, team-building activities, and company events. Flexibility Hybrid working model to support work-life balance.