Finnish Customer Support Team Leader Location: Malta Salary: €30,000–€35,000, depending on experience   An established iGaming business is looking for a Finnish-speaking Customer Support Team Leader to help develop its customer support operations as it expands into new markets. This is a hands-on leadership opportunity for someone looking to take the next step in their career, with the chance to help build a team, improve processes, and contribute to the development of a growing market.   Key Responsibilities Work closely with Customer Support management to develop and oversee the Finnish-speaking support team. Help establish and improve processes, ensuring the team is equipped to support the requirements of a regulated market. Monitor team performance, service quality, and individual KPIs, providing regular feedback and coaching. Support recruitment, onboarding, training, and the ongoing development of team members. Manage team schedules and ensure appropriate coverage across shifts and operational requirements. Encourage a positive team culture built around collaboration, accountability, and continuous improvement. Work with other departments and team leaders to improve customer experience and support wider business objectives. Remain hands-on with daily customer support when needed, leading by example and helping resolve operational challenges.   Requirements At least 1.5 years of experience within the iGaming industry. Fluent Finnish and English, both written and spoken. Previous team leadership experience or strong potential to step into a leadership role. A proactive, hands-on approach with the ability to take ownership and improve existing processes. Strong communication, organisational, and problem-solving skills. Comfortable working in a fast-paced environment and managing changing priorities. Swedish or additional language skills would be an advantage.   Working Hours The role operates on a rotating shift schedule: 09:00–18:00 12:00–21:00 15:00–00:00   Remote Work: Remote working may be considered for strong candidates, subject to management approval.   This is an excellent opportunity for a motivated Finnish-speaking iGaming professional looking to develop their leadership experience, take on greater responsibility, and play an active role in growing a customer support function. Seniority Level Not Applicable Industry Gambling Facilities and Casinos Employment Type Full-time Skills English Continuous Improvement Telecommuting Customer Experience Business Process Improvement Recruiting Training

Customer Experience Manager Location: Malta Salary: €60-70k DOE   An exciting opportunity for an experienced Customer Experience professional to join a growing iGaming business and take ownership of its player support function.   This is a hands-on role with plenty of scope to shape how Customer Experience operates as the business grows. You will be responsible for building the right processes, developing a strong support team, and ensuring players receive a consistently high standard of service.   What you'll be doing Take ownership of the overall Customer Experience function and day-to-day support operation. Build and develop a high-performing team, including recruitment, onboarding, coaching, and performance management. Establish clear processes, escalation routes, quality standards, and ways of working. Oversee complaints and complex player escalations, ensuring they are handled effectively and professionally. Use customer feedback and operational data to identify recurring issues and improve the player experience. Work closely with Product, Operations, Technology, Payments, and other teams to resolve player friction and improve processes. Help shape the tools, automation, and systems used across Customer Experience. Develop a scalable support model that can grow alongside the business.   What we're looking for 5+ years' experience in Customer Support or Customer Experience, ideally within iGaming environment. Previous experience leading and developing a Customer Support or Customer Experience team. A hands-on approach with the ability to build processes and functions rather than simply manage an established operation. Strong understanding of escalations, complaints, quality management, and customer service operations. Excellent communication and stakeholder management skills. Comfortable working in a fast-moving, entrepreneurial environment with a high level of ownership. An interest, passion and hands-on experience in AI technology, automation, and finding smarter ways to improve customer journey.   Malta-based candidates preferred.

Operations Managers (Thailand)   Salary: 60,000 - 110,000 THB per month Location: Asia, 100% Remote Employment: Full-time   About the Role We are looking for experienced Operations Managers to take ownership of the day-to-day operations and performance of established B2C online gaming brands in Thailand.   This is a senior, hands-on opportunity suited to someone who understands the Thai online gaming market and can operate with a high level of autonomy. The platform and much of the underlying infrastructure are highly automated, so the focus is on someone who can take ownership, identify what needs to be done, and drive things forward.   Depending on experience and fit, successful candidates may take ownership of a specific brand, team, or area of the Thailand operation.   Key Responsibilities Take ownership of day-to-day operations and performance across assigned B2C brands in Thailand Drive the ongoing development, optimisation and growth of the local operation Monitor market conditions, player behaviour, competitors and commercial opportunities within Thailand Manage and coordinate local operational requirements, ensuring the business is effectively positioned for the Thai market Work closely with internal teams and the Founder/CEO to identify operational priorities, resolve issues and implement improvements Support the launch and optimisation of new brands, products and initiatives within the market Oversee relationships and operational processes with relevant local partners, including payment providers, affiliates and other commercial partners Manage and develop local affiliate and traffic relationships, including onboarding, performance and commercial activity Ensure payment channels and processes are working effectively, identifying and resolving issues where required Support VIP operations and handle escalations or critical player-related issues when necessary Oversee Thai localisation and content, ensuring communications, promotions and marketing materials are appropriate for the local market Identify operational risks, inefficiencies and opportunities, taking ownership of solutions rather than waiting for direction Work independently within a lean, highly automated environment and act as a key operational point of contact for Thailand   What We're Looking For Proven experience in Thai iGaming, online gaming, casino or sportsbook operations Previous experience at Country Manager, Operations Manager, Senior Operations Manager or a similar level Strong understanding of the Thai online gaming market and local player behaviour Experience working within a B2C gaming environment Good understanding of local payments and payment processes Exposure to affiliate management, traffic acquisition or other commercial functions Experience managing or taking ownership of a market, brand, team or operational function Strong commercial and operational judgement, with the ability to identify what needs attention and take action Comfortable working autonomously in a fast-moving and relatively lean environment Fluent Thai and English Existing relationships or a strong network within the Thai iGaming market would be advantageous   What You Can Expect The opportunity to take genuine ownership of operations within the Thailand market A senior role within an established gaming business with further Asian expansion planned Exposure to multiple B2C brands and a highly automated technology platform Significant autonomy and direct interaction with senior leadership Fully remote working from Thailand Competitive salary of 60,000 - 110,000 THB per month, with flexibility for exceptional candidates Performance-based bonus linked to business and operational KPIs