Customer Support Executive Role Overview This role sits within the Customer Operations/Commercial function and is focused on direct engagement with the player base. The position involves managing day-to-day user communications, resolving incidents, supporting account-related activities, and promoting campaigns designed to drive engagement and retention. This is a hands-on, high-volume operational role, ideally suited to candidates with experience in call centers, customer support environments, or gaming customer operations. Key Responsibilities Proactively contact users through outbound calls and other outreach channels Communicate promotions, campaigns, and special offers to customers Resolve customer incidents, queries, and support tickets efficiently Support account activations, verifications, and related processes Manage daily operational queries and user requests Drive customer engagement and retention through direct interaction What we are looking for Previous experience in a call center, customer support, or gaming operations environment Comfortable managing high volumes of customer interactions Strong verbal and written communication skills Commercially aware with a customer-focused mindset Results-driven with a proactive approach to user engagement

Sportsbook Operations Specialist Location: Philippines, Manila Type: Full-time Work setting: On-site   About the Company Our client is a fast-growing, technology-driven gaming and sports betting company, offering innovative sports entertainment products to a large and engaged player base. With a strong focus on data, performance, and customer experience, the company operates in a dynamic and highly regulated environment.   The Role We’re looking for a data-driven Sportsbook Operations Specialist to support daily sports betting operations and drive revenue growth. This role combines sports knowledge, numerical analysis, and campaign execution in a fast-paced environment.   Key Responsibilities Develop and execute revenue growth strategies to improve GGR through odds, margins, and risk management Manage daily sports betting operations, including odds setting, risk management, and promotional campaigns Design and run targeted sports betting campaigns to increase engagement and revenue Analyze performance data using Excel (SUM, AVERAGE, VLOOKUP, IF) and prepare reports Monitor major Philippine sports events (PBA, UAAP, MPBL) and relevant international leagues Extract actionable insights from betting data, player behavior, and market trends Coordinate with internal teams, vendors, and customers to support smooth operations Identify improvement opportunities and propose data-driven solutions   Requirements Experience in sports operations or sports betting campaign management Strong numerical skills and a data-driven mindset Solid knowledge of Philippine sports and passion for sports news Proficiency in Excel and basic data analysis Clear and confident communication skills Proactive, positive attitude and ability to work in a fast-paced environment   What’s Offered Competitive salary Opportunity to work in a fast-growing sports betting environment Collaborative team environment with room for professional growth

Sports Operations Specialist Location: Philippines, Manila Type: Full-time Work setting: On-site   About the Company Our client is a fast-growing, technology-driven gaming and sports betting company, offering innovative sports entertainment products to a large and engaged player base. With a strong focus on data, performance, and customer experience, the company operates in a dynamic and highly regulated environment.   About the Role As a Sports Operations Specialist, you will support the day-to-day operations of the sports product, helping ensure smooth performance, strong user engagement, and efficient execution of sports-related activities. This role combines sports knowledge, operational coordination, and data analysis, and is ideal for someone who enjoys working with sports content, numbers, and cross-functional teams in a fast-paced environment.   Key Responsibilities Support day-to-day sports operations to ensure smooth and efficient platform performance Coordinate sports-related campaigns, promotions, and operational activities Monitor local and international sports events, with a strong focus on Philippine sports Track operational performance metrics and prepare regular reports using Excel Analyze user activity and engagement data to identify trends and improvement opportunities Work closely with internal teams, vendors, and partners to support operational needs Assist in maintaining operational standards, procedures, and compliance requirements Proactively identify issues and recommend practical, data-backed solutions   Requirements Experience in sports operations, online gaming, or a related operational role Strong interest and knowledge of sports, especially Philippine leagues (PBA, UAAP, MPBL) Comfortable working with numbers and basic data analysis Proficiency in Excel (SUM, AVERAGE, VLOOKUP, IF) Good communication skills in English Detail-oriented, organized, and able to manage multiple tasks Positive, proactive mindset and ability to work in a fast-paced environment   What’s Offered Competitive salary Opportunity to work in a fast-growing sports betting environment Collaborative team environment with room for professional growth