Customer Success Manager.
The Company:
Our client is a leading supplier of unique and innovative iGaming content with 1300+ exclusive games and titles from over 50 studio partners. Their focus is on delivering top-tier gaming experiences across the globe.
About the Role:
As a Technical Success Manager, you will act as the bridge between our client’s technical teams and operator partners, ensuring customers successfully integrate, launch, and optimize their platform. You will own the technical satisfaction of your customer portfolio, guiding them from onboarding through post go-live support.
Combining technical expertise with strong stakeholder management, you will drive seamless integrations, identify growth opportunities, resolve technical challenges, and ensure customers fully leverage our products. You will also act as the voice of the customer internally, helping to continuously improve our client’s platform, processes, and overall customer experience.
- MS Office applications, particularly with Excel - Essential
- 1-2 years’ experience in the iGaming industry
- Strong technical understanding of online casino products and integrations
- Analytical aptitude
- Meeting facilitation skills
- Account management
- Technical aptitude
- Adaptability
- Strong communication skills in English & Portuguese - written and verbally
- Service oriented
Alexandra Bomberg
Recruitment Consultant
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