Job Title: Compliance Officer – Gambling Location: Remote (UK-based) Reports To: Compliance Manager Employment: Full-time (Remote, 24/7 shift patterns) Salary Range: £35,000 – £40,000   Overview: We are seeking a detail-oriented and proactive Compliance Officer to join our compliance team. This role supports the Compliance Manager in ensuring full adherence to UK Gambling Commission (UKGC) regulations, internal policies, and wider regulatory frameworks. It is key to maintaining licence conditions, promoting responsible gambling, and ensuring the business operates with integrity and transparency.   Key Responsibilities:   AML and Responsible Gambling Monitor customer activity for signs of money laundering or problem gambling. Carry out enhanced due diligence (EDD) and source of funds (SOF) checks when required. Review and verify KYC documentation. Data Management & Record Keeping Maintain accurate compliance records, risk assessments, and audit documentation. Manage customer records relating to compliance matters. Incident and Breach Management Conduct internal investigations and escalate issues or potential breaches to the Compliance Manager. Complaints Investigate escalated complaints, recommend appropriate actions, and ensure accurate documentation. Marketing & Advertising Review marketing and promotional materials to ensure compliance with CAP/BCAP codes and ASA guidelines. Provide compliance advice and support to operational teams across the business. Stay updated on gambling legislation, regulatory guidance, and industry best practices.   Requirements   Essential: Previous experience in compliance, audit, or regulatory support, ideally within gambling or another regulated industry. Strong working knowledge of UK Gambling Commission requirements and the Gambling Act 2005. Understanding of AML, KYC, and safer gambling principles. Excellent attention to detail, organisational, and communication skills. Proficiency in Microsoft Office and compliance tracking systems. Desirable: Experience in online gambling or betting environments. Familiarity with regulatory tech tools or CRM systems. What We Offer: Competitive salary package (£35,000 – £40,000) Remote working with 24/7 shift rotation (flexible working patterns) 25 days annual leave plus bank holidays (or days in lieu)

  Customer Service Specialist (iGaming)   Salary: up to €28k Gross Work Setting: 100% Remote, with rotational shifts Timezone: EU Contract: Self-Employed/B2B   We are seeking a dedicated and professional Customer Service Agent to deliver exceptional support to players in a fast-paced online gaming environment. The ideal candidate will demonstrate excellent communication skills, a customer-first mindset, and the ability to work efficiently under pressure.   Key Responsibilities Provide prompt and professional assistance to customers via live chat, email, and phone. Support players with account-related matters, including deposits, withdrawals, bonuses, and general gameplay queries. Deliver accurate guidance across both sportsbook and casino products. Handle customer complaints with empathy, escalating complex issues when necessary. Ensure compliance with responsible gaming practices and regulatory requirements. Maintain accurate records of customer interactions and follow-ups. Collaborate with internal teams to resolve issues and improve processes. Stay up to date with promotions, product updates, and company policies/procedures. Deliver a customer experience aligned with brand values and service standards. Contribute to a positive team culture and continuous improvement initiatives.   Role Details Schedule: 40 hours per week on a 24/7 rotational shift basis. Location: Fully remote, but candidates must be able to work within the EU time zone. Equipment: Candidates must provide their own laptop, headset, secondary monitor, and VPN (if required for system access). Language: Fluency in English (written and spoken) is mandatory.   Engagement Terms Contract Type: Self-employed. Agents are responsible for their own taxes, social security, and related obligations. Requirements: An established B2B setup is essential; prior iGaming experience is preferred.

  Conexus Enterprise, in partnership with Pentasia, is proud to exclusively deliver a managed services project for SkyCity Entertainment. Led by Head of Operational Delivery, Lucky Shankar, this initiative offers a standout opportunity to join one of the industry’s most respected online casinos, working within a collaborative global team. We are now seeking a Player Safety (RG) Team Lead to join this exciting journey. Salary: Up to Gross €36k Hybrid in Malta About SkyCity Entertainment Group SkyCity is a leading entertainment and gaming group headquartered in New Zealand, with its online casino operations based in Malta. Operating under an MGA license, SkyCity’s digital business forms a key part of its long-term strategy to deliver safe, engaging, and regulated online gaming experiences. Role Purpose The Player Safety (RG) Team Lead is responsible for leading and developing a team of analysts to ensure player safety, regulatory compliance, and a responsible gaming environment. The role focuses on monitoring player behaviours, mitigating risk (Responsible Gaming and AML), driving KPI performance, and ensuring empathetic, compliant interactions with customers in line with company standards. Key Responsibilities Lead, coach, and develop the Responsible Gaming/Player Safety team to meet performance, quality, and compliance objectives. Oversee monitoring of player behaviours and transactional activity for RG and AML risks using internal systems. Act as a point of escalation for complex RG and AML cases, ensuring timely and compliant resolutions. Review and manage interventions such as deposit limits, time-outs, and account closures when necessary. Track KPIs (e.g. case turnaround times, intervention effectiveness, compliance audit results) and implement performance improvement plans as needed. Ensure processes and policies are aligned with legal and regulatory requirements, including KYC, AML, and Responsible Gaming frameworks. Collaborate closely with Compliance, Risk/Fraud, VIP, Payments, and Customer Support teams to share insights and coordinate on high-risk cases. Recruit, train, and retain top talent while promoting a culture of accountability, continuous learning, and player protection. Identify trends, propose improvements to workflows and case management tools, and contribute to broader risk mitigation strategies. Key Requirements 2–3 years’ leadership experience in Responsible Gaming, Player Safety, Compliance, or Risk roles within iGaming or another regulated industry. Strong understanding of Responsible Gaming and AML regulations and frameworks. Experience managing shift-based, multicultural teams. Excellent people leadership, coaching, and communication skills. Highly analytical with strong attention to detail; comfortable interpreting data to drive decisions. Proficient in case management tools, KYC systems, and reporting platforms. Fluent in English (written and verbal); additional languages are a plus.