iGaming

We're a global people business - the leading recruitment consultancy in iGaming, having placed over 10,000 candidates in casino and sports betting jobs worldwide.

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Powering business growth.

Be Part of the Tech Revolution in Gaming.

We’re the #01 global leader in iGaming recruitment. Our team of 80+ recruiters deliver a full suite of recruitment services and enterprise talent solutions. Since 2001 we’ve placed 10,000+ candidates in specialist iGaming jobs within the online gambling and sports betting space. As part of The Conexus Group, our global networks within iGaming are unrivalled. Recruiting or expanding? Let’s talk talent!

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New Career Opportunities

Latest Jobs in iGaming.

Pentasia believes in building more diverse, equitable and inclusive workplaces.

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Hybrid

Product Manager - Instant Win Games and Scratch cards

London, Europe

Competitive

My client is a well established iGaming and Gambling operator, who i am working closely with on a key hire within the high performing product team. We are looking for a product professional who is experienced with online and retail, Instant win games and Scratch cards. This is an opportunity to own this product and really drive it. This role is hybrid in London and offering a very attractive salary! If you fit the brief and your interested in a new role then you should APPLY or email - matt.chapman@pentasia.com
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On-site

CRM Manager (Sports Promotions) | Base + Bonus & Benefits

Denver, North America

$105,000 to $130,000 DOE

Overview Pentasia is proud to be partnering with a leading online sports operator to recruit a CRM Manager – Sports Promotions based in Denver. This is a senior, high impact role responsible for shaping promotional strategy and driving customer loyalty across the entire user lifecycle. Leading a dedicated Sports CRM team, you will deliver data driven promotions and best in class customer journeys within a fast paced, highly regulated environment. This position is ideal for a commercially minded CRM leader with deep experience in online sports betting, promotional mechanics, and loyalty programs, who thrives at the intersection of data, customer experience, and performance. Key Responsibilities Lead the planning, execution, and optimization of customer promotions and loyalty offers across sports products Own reporting on campaign performance and commercial impact, translating insights into action Support day to day CRM operations, ensuring projects and promotions are delivered on time and to a high standard Champion a test and learn culture, utilizing A/B testing, multivariate testing, and control groups to optimize CRM performance Define and implement localized, territory specific CRM strategies, delivering structured and scalable campaign roadmaps Ensure all CRM activity fully complies with regulatory and licensing requirements across multiple jurisdictions Partner closely with senior leadership to communicate CRM goals, results, and improvement opportunities Maintain deep knowledge of CRM platforms, CDPs, and promotional mechanics, ensuring best practice is embedded across the team Propose customer centric innovations designed to enhance engagement, retention, and lifetime value Monitor competitor activity, industry trends, and CRM best practices to keep strategies market leading Collaborate cross functionally with Marketing, Product, Data, Compliance, and Operations teams to maximize impact Leadership & Team Management Lead, motivate, and develop a high performing Sports CRM team Take ownership of day to day people management, capacity planning, and delivery standards Delegate effectively through strong organizational and prioritization skills Support team members in developing technical CRM expertise and commercial understanding Skills & Experience Required Extensive experience in CRM, promotions, or loyalty roles within the online sports betting industry Strong commercial acumen with the ability to translate raw data into actionable insights Proven experience using CRM/CDP platforms such as Optimove, XtremePush, and/or Braze Deep understanding of sports betting customer lifecycles, promotional mechanics, and loyalty frameworks Demonstrated leadership experience managing and developing teams Highly organized, adaptable, and comfortable operating in a fast moving environment Strong stakeholder management skills with experience working cross departmentally Confident decision maker with a track record of delivering projects from concept to execution Able to work under pressure, manage competing priorities, and meet tight deadlines What’s On Offer Competitive base salary ($105,000 – $130,000) Annual bonus plan Comprehensive Health & Wellness benefits 33 days PTO per year 401(k) with company match Opportunity to play a key role in shaping CRM strategy for a major sports brand
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On-site

Customer Engagement Manager | Base + Bonus & Benefits

Denver, North America

$105,000 to $130,000 DOE

The Opportunity My client, a leading US-facing gaming and entertainment business, is in the search for a Customer Engagement Manager to own and shape an innovative free to play games strategy. This newly created role offers a true blank canvas. You will be responsible for designing and delivering a compelling free to play experience that drives customer acquisition, engagement, retention, and long-term loyalty. Working cross-functionally, you will act as the central owner of this channel for the US market, blending creativity, commercial acumen, and data-driven decision-making. Key Responsibilities Develop and lead the overarching free to play games strategy, informed by customer data, insights, and market trends Own the end-to-end execution of free to play campaigns, from concept through launch and optimization Advocate for and implement a best in class promotional and engagement plan Analyze player behavior, campaign performance, and engagement metrics to refine strategy and maximize ROI Collaborate closely with product, development, analytics, and CRM teams to continuously enhance the free to play offering Leverage commercial insight to work with third party providers, negotiating and optimizing value across partnerships Partner with the wider CRM function to deliver cross-sell strategies, migrating free to play users into real-money sports betting and casino products Act as a channel owner for the US market, ensuring alignment with broader customer engagement and brand objectives Skills & Experience Proven experience in CRM, customer marketing, product marketing, analytics, or commercial roles Demonstrated success in developing customer engagement programs with a strong focus on customer acquisition and retention Strong analytical capability, with the ability to translate complex data into clear, actionable insights Solid understanding of customer segmentation, value modeling, and ROI-driven decision making Passion for free to play games, including social, fantasy, casino, or peer to peer gaming experiences Technical fluency and experience with platform integrations is an advantage Experience managing small teams and collaborating cross-functionally within a larger organization Highly organized, self motivated, and comfortable operating autonomously Salary & Benefits Salary range: $105,000 – $130,000 per annum (depending on experience) Annual bonus plan Comprehensive health and wellness benefits 33 days PTO per year 401(k) with company match  
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Our Team.

View all team
Alastair Cleland

Alastair Cleland

Managing Director, Human Capital

Adam Hall

Adam Hall

Recruitment Consultant

Alexandra Bomberg

Alexandra Bomberg

Recruitment Consultant

Amelia Snuggs

Amelia Snuggs

Senior Recruitment Consultant

Anissa Farih

Anissa Farih

Recruitment Consultant

Austin Barber

Austin Barber

Recruitment Consultant

Blake Loyza

Blake Loyza

Recruitment Consultant

Bryan Enriquez

Bryan Enriquez

Recruitment Consultant

Chris Gyere

Chris Gyere

Head of Practice - Tech

Chrysavgi Patera

Chrysavgi Patera

Recruitment Consultant

Darren Kirby

Darren Kirby

Business Development Director - Europe

David Shuttleworth

David Shuttleworth

Enterprise Solutions Director

Eleonora Gottifredi

Eleonora Gottifredi

Recruitment Consultant

Finley Beckett

Finley Beckett

Recruitment Consultant

Gareth Mulley

Gareth Mulley

Head of Practice - Marketing

Gerry Riera

Gerry Riera

Senior Recruitment Consultant

Guy Derham

Guy Derham

Recruitment Consultant

Hiago Arantes

Hiago Arantes

Recruitment Consultant

James Thomas

James Thomas

Senior Recruitment Consultant

Karl Harenburg

Karl Harenburg

Head of Practice - Commercial

Kerry Gillitt

Kerry Gillitt

Head of Practice - Professional Services

Laura Kauderer

Laura Kauderer

Recruitment Consultant

Laura Masterson

Laura Masterson

Recruitment Consultant

Lucky Shankar

Lucky Shankar

Head of Malta

Martha Edunyah

Martha Edunyah

Senior Recruitment Consultant

Matt Chapman

Matt Chapman

Recruitment Consultant

Maureen Keegan

Maureen Keegan

Recruitment Consultant

Mike Champion

Mike Champion

Principle Recruitment Consultant

Oliver Dendy

Oliver Dendy

Head of Practice - Product

Oliver Kerr

Oliver Kerr

Senior Recruitment Consultant

Pablo Mary

Pablo Mary

Recruitment Consultant

Rebecca Spicer

Rebecca Spicer

Recruitment Consultant

Robert Gray

Robert Gray

VP, Americas

Steve Kirk

Steve Kirk

Managing Consultant

Tom Edwards

Tom Edwards

Senior Recruitment Consultant

Jaylin Lyles

Jaylin Lyles

Recruitment Consultant

Guides & Case Studies

Career Guides.

View all guides
Guide1

Responsible Gaming in Brazil: Your Talent Acquisition Advantage

The Brazilian Gaming talent market has become increasingly competitive since the start of 2024. With regulations now in place, and a vast, untapped..
Read more
Guide2

Building an Inclusive Future in iGaming: Supporting Women Beyond IWD

The Brazilian Gaming talent market has become increasingly competitive since the start of 2024. With regulations now in place, and a vast, untapped..
Read more
Guide3

Stand Out in Brazil's Gaming Boom:How to Land Your Dream Job

The Brazilian Gaming talent market has become increasingly competitive since the start of 2024. With regulations now in place, and a vast, untapped..
Read more

Latest Jobs in iGaming.

Pentasia believes in building more diverse, equitable and inclusive workplaces.

Talk recruitment