We're the commercial platform helping Gaming companies build capability and make better decisions - and for 25 years, the leading recruitment consultancy in Gaming, having placed over 14,000 candidates in casino and sports betting jobs worldwide.
Powering business growth.
Be Part of the Tech Revolution in Gaming.
Pentasia exists to help Gaming companies build capability and make better decisions. For 25 years, our specialist recruitment has built one of the industry's richest sources of trusted relationships and market understanding - now put to work across Talent, Plus, Leadership and Edge. Our team of 80+ specialists has placed 14,000+ candidates in specialist Gaming jobs within the online gambling and sports betting space. As part of The Conexus Group, our global networks across Gaming are unrivalled. Building capability, or want a better decision? Let's talk.
Business Development Manager - iGaming
Remote Role - live anywhere in Europe
New business focused role
Established B2B sports betting provider
Fast growing business, close knit culture
Good earning potential
This company is one of the world's leading B2B sports betting technology providers. It is trusted by sportsbooks and gaming operators globally to deliver market leading sports betting solutions. Operating at the forefront of innovation, this company helps operators increase engagement, improve trading performance, and deliver outstanding betting experiences to its millions of players worldwide.
It has ambitious growth plans across Europe, this is an exciting opportunity to join a dynamic, high-performing business where innovation, collaboration, and commercial success are genuinely valued.
As a Business Development Manager you will be responsible for a geographical region within Europe - that would suit your current location. You will take ownership of developing and growing commercial relationships with sports betting operators, you'll identify new opportunities, build relationships with key decision-makers, manage the full sales cycle from prospecting through to contract negotiation. You will also represent the business at leading industry events. This is a highly autonomous role with significant scope to influence regional growth and make a direct commercial impact.
We are seeking an experienced B2B sales professional with a proven track record within sports betting, iGaming, sportsbook technology, sports data, or related sectors. The ideal candidate will possess a strong network of industry contacts, experience selling complex technology solutions, excellent commercial negotiation skills, and the ability to independently generate, manage, and close new business opportunities.
Join a market leader, work alongside exceptional industry talent, and play a key role in shaping the future of sports betting technology.
For further information please contact Karl Harenburg at Pentasia.
Finnish Customer Support Team Leader
Location: Malta
Salary: €30,000–€35,000, depending on experience
An established iGaming business is looking for a Finnish-speaking Customer Support Team Leader to help develop its customer support operations as it expands into new markets.
This is a hands-on leadership opportunity for someone looking to take the next step in their career, with the chance to help build a team, improve processes, and contribute to the development of a growing market.
Key Responsibilities
Work closely with Customer Support management to develop and oversee the Finnish-speaking support team.
Help establish and improve processes, ensuring the team is equipped to support the requirements of a regulated market.
Monitor team performance, service quality, and individual KPIs, providing regular feedback and coaching.
Support recruitment, onboarding, training, and the ongoing development of team members.
Manage team schedules and ensure appropriate coverage across shifts and operational requirements.
Encourage a positive team culture built around collaboration, accountability, and continuous improvement.
Work with other departments and team leaders to improve customer experience and support wider business objectives.
Remain hands-on with daily customer support when needed, leading by example and helping resolve operational challenges.
Requirements
At least 1.5 years of experience within the iGaming industry.
Fluent Finnish and English, both written and spoken.
Previous team leadership experience or strong potential to step into a leadership role.
A proactive, hands-on approach with the ability to take ownership and improve existing processes.
Strong communication, organisational, and problem-solving skills.
Comfortable working in a fast-paced environment and managing changing priorities.
Swedish or additional language skills would be an advantage.
Working Hours
The role operates on a rotating shift schedule:
09:00–18:00
12:00–21:00
15:00–00:00
Remote Work: Remote working may be considered for strong candidates, subject to management approval.
This is an excellent opportunity for a motivated Finnish-speaking iGaming professional looking to develop their leadership experience, take on greater responsibility, and play an active role in growing a customer support function.
Seniority Level
Not Applicable
Industry
Gambling Facilities and Casinos
Employment Type
Full-time
Skills
English
Continuous Improvement
Telecommuting
Customer Experience
Business Process Improvement
Recruiting
Training