Search Jobs.

  Our client is seeking an experienced and commercially driven Head of VIP, Loyalty & Rewards to lead the strategy and execution of its customer engagement and player value program. This is a senior leadership role responsible for maximising customer lifetime value through the development of a best-in-class VIP, loyalty, and rewards ecosystem. The successful candidate will own the full customer lifecycle, from mass-market engagement through to high-value VIP relationships, ensuring a structured, data-led approach to customer progression, retention, and revenue growth. Key Responsibilities VIP Strategy & High-Value Customer Management Develop and deliver a comprehensive VIP strategy aligned with commercial objectives. Lead the acquisition, retention, and growth of high-value customer segments. Build and maintain strong relationships with premium customers through a personalised engagement model. Monitor customer behaviour to identify opportunities, trends, and potential risks. Lead and develop the VIP team, setting clear performance standards and service expectations. Continuously evaluate and enhance the VIP program to maximise commercial performance and customer satisfaction. Loyalty Program Strategy Own the design, development, and continuous improvement of the loyalty program across all customer segments. Create clear and engaging progression pathways that encourage long-term participation and customer advancement. Ensure program mechanics are simple, transparent, and aligned with business objectives. Drive customer engagement and retention through an effective loyalty framework. Rewards Strategy Develop and oversee the organisation's rewards strategy across all customer segments. Ensure rewards are relevant, compelling, and aligned with customer behaviours and preferences. Collaborate with cross-functional teams to ensure seamless delivery of promotional and reward initiatives. Optimise promotional investment while maintaining commercial sustainability. Measure program effectiveness and continuously improve return on investment. Customer Retention & Lifecycle Management Develop targeted retention strategies for premium and at-risk customers. Lead reactivation initiatives to re-engage inactive customer segments. Increase customer frequency, engagement, and lifetime value. Identify emerging high-value customers and support their progression into the VIP program. Cross-Functional Leadership Partner closely with CRM, Business Intelligence, Marketing, Product, and Operations teams. Translate customer insights into actionable commercial strategies and campaigns. Ensure alignment across customer engagement initiatives to deliver a consistent and differentiated customer experience. Promote a data-driven approach to customer strategy and decision-making. Key Performance Indicators Growth in revenue generated from high-value customers. Expansion and profitability of the VIP customer base. Customer retention and reactivation performance. Loyalty program engagement and tier progression. Effectiveness and return on investment of rewards initiatives. Operational excellence and scalability of customer engagement programs. Experience Required Proven experience managing VIP, loyalty, or high-value customer programs. Experience within online gaming, casino, sports betting, hospitality, luxury, or other premium customer-focused industries. Demonstrated success in driving customer engagement and commercial performance. Previous leadership experience with the ability to coach and develop high-performing teams. Excellent relationship management and stakeholder engagement skills. Strategic thinker with experience designing scalable customer programs. Highly analytical with strong data interpretation and decision-making abilities. Outstanding communication and leadership skills. The package would include a tax free annual salary, Company Car, Annual Bonus and Relocation assistance.

Head of Lottery - Bahamas Our customer is seeking a commercially driven, innovative, and strategic Head of Lottery to lead the growth and success of our Lottery business across digital and retail channels. As the business owner for the Lottery category, you will be responsible for developing strategy, driving revenue growth, enhancing customer engagement, managing product innovation, and ensuring operational excellence. This is an exciting opportunity for a commercially minded leader who thrives on data, creativity, and delivering results. Key Responsibilities Develop and execute the Lottery growth strategy to increase revenue, profitability, and market share. Own the commercial performance of the Lottery portfolio, including customer acquisition, retention, campaign success, and product performance. Lead the development, launch, and optimisation of Lottery products, promotions, jackpots, and player engagement initiatives. Use customer insights, analytics, and market trends to identify opportunities for innovation and growth. Partner with Marketing, CRM, Retail, Product, Technology, BI, Finance, Compliance, and Customer Service to deliver impactful campaigns and exceptional customer experiences. Monitor competitor activity and global industry trends to keep Island Luck at the forefront of Lottery innovation. Manage relationships with vendors and technology partners to maximise commercial performance and operational efficiency. Ensure Lottery operations and promotions comply with all regulatory and responsible gaming requirements. Lead performance reporting, budgeting, forecasting, and continuous improvement initiatives. What We're Looking For; 5–7 years' experience in commercial management, product management, marketing, gaming, lottery, iGaming or a similar customer-focused industry. Leadership experience with the ability to influence cross-functional teams and drive execution. Strong commercial, analytical, and strategic thinking skills. Experience managing revenue targets, budgets, campaigns, or product portfolios. Excellent communication, stakeholder management, and decision-making abilities. Advanced Excel skills; experience with Power BI or other reporting tools is an advantage. You'll Be Successful If You; Deliver sustained revenue and profitability growth. Increase customer acquisition, engagement, and retention. Launch innovative Lottery products and successful promotional campaigns. Build strong vendor partnerships and improve operational performance. Use data and market insights to drive better business decisions. Ensure full compliance while creating an exciting, market-leading Lottery experience. If you're passionate about commercial growth, customer experience, innovation, and leading high-impact initiatives, please do get in contact. The package would include a tax free annual salary, Company Car, Annual Bonus and Relocation assistance.

? Senior Cybersecurity Engineer | Dubai, UAE I’m hiring for an exciting Senior Cybersecurity Engineer opportunity with a growing PCI DSS Level 1 payment-orchestration platform based in Dubai. This is a great opportunity for a senior security professional who wants to take real ownership, work in a fast-moving fintech environment, and help strengthen the security function across payment platforms, infrastructure, endpoint, email, network and web-facing systems. You’ll be involved in incident response, detection engineering, MDR/SOC escalations, SIEM/XDR, EDR, WAF, DDoS, email security, DLP, SASE/VPN and PCI DSS security controls. What’s on offer: ? Competitive salary package ? Medical insurance from day 1 ? Training and development support ? Modern office environment with daily snacks, drinks and refreshments ? Multinational and collaborative team culture ? Regular team-building events and company activities ? Employee recognition programme with monthly perks ? A chance to join a growing fintech/payment business in Dubai What we’re looking for: ? Currently based in the UAE ? Comfortable working onsite from the Dubai office ? 7+ years of hands-on security operations / cybersecurity experience ? Fluent English communication skills ? Experience using AI tools to support day-to-day work ? Strong experience across incident response, SIEM/XDR, EDR, MDR/SOC, WAF, DDoS, VPN/SASE, email security or DLP ? PCI DSS, fintech, payments or payment-gateway experience would be a strong plus Please get in touch if this sounds like you, or feel free to share with someone in your network who could be a good fit.

Country Manager – New Zealand Remote | Full-Time | iGaming A fast-growing international iGaming business is looking for an experienced Country Manager to take ownership of the New Zealand market and drive ambitious growth plans across the region. This is a commercially focused leadership role with responsibility for developing and executing local market strategy across brand, acquisition, CRM, affiliates, and digital marketing channels. You’ll work closely with global teams while acting as the key voice for the New Zealand market, ensuring campaigns are locally relevant, compliant, and performance-driven. Key responsibilities include: • Leading brand building and acquisition marketing strategy for New Zealand • Managing ATL and digital marketing channels including TV, radio, sponsorships, PR, affiliates, CRM, and paid media • Owning budgets, forecasts, campaign performance, and ROI analysis • Managing relationships with agencies, media partners, and third-party suppliers • Driving local brand positioning, tone of voice, and market-specific campaigns • Ensuring all activity complies with local gaming regulations What we’re looking for: ? 5+ years in a senior marketing or country management role ? Strong experience within B2C online gaming/iGaming ? Proven success launching and scaling brands in New Zealand ? Deep understanding of the NZ media and advertising landscape ? Hands-on experience managing significant marketing budgets and performance campaigns ? Previous people management experience What’s on offer: • Fully remote working • Competitive salary package • Career progression within a major international iGaming group • Collaborative and people-focused culture • Opportunity to make a real impact in a key growth market If you’d like to hear more, feel free to reach out directly.