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Director of Operations – Online Gaming Role Overview The Director of Operations – Online Gaming is a senior leadership role responsible for driving operational excellence, commercial performance, and regulatory compliance across Peermont’s online gaming division. This is a high-impact position with a defined pathway to General Manager within 12–18 months, based on performance. The role requires a proven operator with strong commercial acumen and leadership capability to build and scale a competitive online gaming business in the South African market. Key Responsibilities Leadership & Strategy Lead and develop functional heads, building a high-performing, accountable leadership team. Contribute to executive and board-level strategy, positioning online gaming as a key business unit. Develop the commercial and strategic capability to transition into the General Manager role. Operations Management Oversee day-to-day operations across sportsbook and casino verticals, ensuring performance, uptime, and player experience. Own operational KPIs, reporting, and performance reviews. Drive continuous improvement across all operational functions. Customer Experience & VIP Lead customer service strategy, ensuring high-quality support, fast response times, and strong resolution processes. Monitor satisfaction metrics and implement improvements based on insights. Oversee VIP programme, balancing premium service with commercial sustainability. Engage directly with high-value players where appropriate. Compliance & Risk Ensure full compliance with South African gaming regulations and licensing requirements. Lead responsible gambling initiatives and maintain regulator relationships. Oversee fraud, risk, and AML frameworks, ensuring effective detection, mitigation, and reporting. Balance risk management with customer experience and commercial performance. Payments Manage payment operations, ensuring fast, secure, and reliable deposit/withdrawal processes. Oversee payment providers, optimise performance, and manage commercial terms. Monitor transaction data to improve conversion and reduce failures. Experience & Qualifications Essential: 10+ years in online gaming operations, including senior leadership experience. Strong knowledge of sportsbook and/or casino operations at scale. Experience in regulated markets (compliance, licensing, responsible gambling). Proven leadership and team development capability. Strong analytical and commercial decision-making skills. Eligibility to work in South Africa. Desirable: Experience in African or emerging markets. Exposure to both online and land-based gaming. Familiarity with South African regulatory frameworks.

Lead growth in high-potential markets Senior, strategic, high-impact leadership role Significant autonomy and commercial ownership Join a globally ambitious organisation The Opportunity: Our client is an established and rapidly growing player in the global iGaming space, looking to strengthen its footprint across Africa. This role offers the opportunity to define regional strategy, build high-value partnerships, and lead commercial success in one of the most dynamic emerging markets globally. This role can be fulfilled fully remotely, however candidates must be based in Africa. Key Responsibilities: Strategic Leadership; Develop and execute a 3–5 year market entry and expansion strategy for Africa. Translate strategic objectives into clear annual plans and measurable milestones. Monitor market dynamics, competitive activity, and technological developments. Identify growth opportunities while proactively managing risks. Business Development & Partnerships; Identify, negotiate, and secure partnerships with iGaming operators across Africa. Leverage existing networks to accelerate market penetration. Build and maintain strong, long-term partner relationships. Drive revenue growth through strategic partnerships and market expansion initiatives. Operational & Commercial Excellence; Oversee localisation of products and services to suit regional markets. Build and lead high-performing regional teams. Establish scalable processes across onboarding, integrations, and support. Work closely with central technology teams on integrations, payments, and platform performance. Candidate Profile: Senior-level experience within iGaming or a closely related sector. Strong knowledge of key African markets such as South Africa, Kenya, and Nigeria. Demonstrated success in B2B business development and partnership management. Established network within African iGaming operators is highly advantageous. Solid understanding of regulatory and compliance frameworks across the region. Proven experience managing budgets, forecasting, and full regional P&L. Fluent English, with the ability to operate effectively in international environments.