Professional Services.

We are supporting a recognised iGaming business to source an immediately available Compliance Consultant to support product launch. This is for an initial three months but could become permanent.  Malta based. You will be tasked with all Compliance matters, predominately certification of the product so a blend of Product, Regulatory and Technical compliance are essential. You will be expected, where necessary to liaise with the Regulators of the Denmark and Finland. What good looks like Product teams understand what can and cannot be shipped before build and before release. Certification and evidence gaps are visible early, owned by the right teams and tracked to closure. Licence applications are complete, internally consistent and regulator-ready. Internal controls are practical, proportionate and adopted by the teams that need to use them. Launch readiness is tracked through clear gates, with unresolved risks visible to leadership. You will be able to work via a consulting contract and have processes set up already to do so.

Customer Service Lead About the Role We are seeking an experienced Customer Service Lead to build and develop a customer support function for a growing online business.  This is an exciting opportunity for someone who enjoys creating processes from scratch while remaining hands-on during the early stages. Working closely with senior leadership and cross-functional teams, you will define the customer service strategy, establish best practices, implement scalable processes and technology, and build a high-performing team that delivers an outstanding customer experience. Key Responsibilities Design and lead the customer service function, including team structure, processes, and operating model. Recruit, coach, and develop a customer service team with a strong performance culture. Define service standards, SLAs, quality assurance processes, and escalation procedures. Oversee customer complaints and ensure compliance with regulatory requirements. Manage the resolution of customer and technical support issues in collaboration with internal teams. Monitor key service metrics such as response times, resolution rates, customer satisfaction, and quality scores. Implement and optimize customer service platforms, knowledge management tools, chat solutions, and automation. Work closely with CRM, Product, Payments, Technology, and Risk & Compliance teams to deliver a seamless customer journey. Use customer insights to drive continuous improvements across products, operations, and customer experience. Requirements Experience building and scaling a customer service or customer operations function. Background in iGaming, online gaming, fintech, digital entertainment, or another regulated industry. Strong understanding of regulated customer support, including KYC, responsible gambling, and complaint handling. Experience implementing customer service technologies and automation tools. Strong leadership, stakeholder management, and communication skills. Commercial mindset with a focus on customer retention, operational efficiency, and long-term growth. Ideal Candidate You are a hands-on leader who enjoys building teams and processes from the ground up. You combine strategic thinking with operational execution and have a proven ability to create scalable customer service functions that enhance both customer satisfaction and business performance.

Senior Associate Malta - Full time Hybrid My client, an Advisory firm in Malta, is looking for a Senior Associate to join its growing Accountancy team. This is an excellent opportunity for ACCA or University graduates, as well as qualified professionals, to develop their careers. Key Responsibilities Prepare and maintain accounting records and financial data. Produce management accounts, trial balances, and financial statements. Prepare and submit VAT and personal tax returns. Maintain cash books and accounting journals. Liaise with regulatory and supervisory authorities. Support clients with day-to-day accounting requirements.   About You? ACCA or University of Malta qualified (or equivalent). Previous accounting experience is advantageous. Proficient in Microsoft Office, particularly Excel. Strong communication skills in English and Maltese. Organised, detail-oriented, and able to manage multiple deadlines. Proactive, adaptable, and committed to delivering high-quality work.   What's on Offer Competitive salary. Excellent work-life balance. Supportive and collaborative working environment. Clear career progression and professional development opportunities. Bonus