Operations.

Shift Supervisor Department: Customer Operations Type: Full-time - CLT About the Role This role is central to delivering high-quality customer service within a 24/7 operational environment in the iGaming and digital entertainment industry. The Shift Supervisor is responsible for leading the support team during their shift, ensuring that customer issues are resolved promptly and service levels are maintained. The position requires strong leadership, the ability to manage escalations, and a solid understanding of support operations in a fast-paced setting. Main Responsibilities Supervise customer operations during scheduled shifts, with a focus on live SLA monitoring, identifying service disruptions, and recognizing trends. Act as the primary point of support for agents, providing guidance, answering questions, and coaching during the shift. Manage escalated customer issues, including those related to payments, KYC, VIP services, affiliate matters, and technical cases. Assist with handling support tickets during peak demand or when team coverage is low. Ensure all escalations are managed in line with the company’s 24/7 escalation procedures. Collaborate with other departments such as product, tech, and marketing to resolve multi-faceted customer issues. Support the distribution and implementation of updated training materials, tools, and process documentation. Desired Experience Experience in a supervisory or leadership role within a customer support environment, ideally in iGaming, fintech, or digital entertainment. Skilled in coaching and developing customer service teams. Strong knowledge of support processes, quality monitoring, and performance tracking. Comfortable making quick decisions and resolving urgent, high-impact support issues. Excellent communication and interpersonal skills. Project coordination or cross-functional team experience is considered an advantage, though not required. Key Attributes Confident and supportive leadership style. Calm under pressure with a proactive, solution-focused mindset. Strong customer focus and dedication to service excellence. Committed to ongoing personal and team development.

Posición: Human Resources Manager   ? Ubicación: Remoto en Sudamérica (con disponibilidad para viajar 1 vez al mes) ? Tipo de contrato: B2B – Full-time ? EXCLUYENTE!!! Industria: iGaming / Gambling (los perfiles que no tengan experiencia en esta industria no serán considerados) - ? Idiomas: Español (Nativo) e Ingles (fluido - C1+/C2)   Sobre la empresa Somos una compañía en plena expansión dentro de la industria de iGaming/Gambling. Con una estructura ágil y un equipo de aproximadamente 100 personas, ofrecemos un entorno dinámico, colaborativo y con amplias oportunidades de crecimiento profesional.   Descripción del puesto Buscamos un/a Human Resources Manager con experiencia en el sector digital o iGaming, capaz de trabajar de manera autónoma, proactiva y con fuerte iniciativa. Esta persona será responsable de gestionar las operaciones diarias de RRHH, acompañando a la dirección y colaborando estrechamente con diferentes áreas de la empresa.   Requisitos Experiencia mínima de 5 años en posiciones de Recursos Humanos. Experiencia en la industria del iGaming o Gambling, apuestas deportivas (excluyente) Conocimiento en normativas laborales y mejores prácticas de RRHH. Experiencia en procesos de reclutamiento internacional. Idiomas: Español nativo e inglés avanzado (C1–C2). Habilidades de liderazgo, comunicación y negociación. Perfil autónomo, organizado y con capacidad de tomar decisiones estratégicas.   Responsabilidades principales Diseñar e implementar políticas de recursos humanos alineadas con los objetivos estratégicos de la compañía. Gestionar procesos de reclutamiento, selección y onboarding de personal en todas las áreas. Administrar planes de compensación, beneficios y desarrollo profesional. Asegurar el cumplimiento de normativas laborales locales e internacionales. Desarrollar e implementar programas de formación y capacitación. Monitorear el clima laboral y proponer iniciativas de cultura organizacional. Actuar como nexo entre la dirección y los empleados, facilitando la comunicación y resolución de conflictos.   Lo que ofrecemos Contrato estable vía B2B. Modalidad de trabajo 100% remoto desde LATAM (con disponibilidad para viajar una vez al mes a Paraguay o Argentina) Integración en una empresa en constante crecimiento, con gran proyección de desarrollo profesional. Un entorno multicultural, innovador y dinámico dentro de la industria de iGaming.

We are looking for a Indonesian Speaking Game Presenter with the opportunity to relocate to Romania, a beautiful country in Europe!   Who Will You Work For? Join a dynamic and leading content provider in the iGaming industry, headquartered in Bucharest, Romania. Our client offers a multi-product portfolio, including Slots, Bingo, and Live Casino, serving a global audience. As they expand their operations, they are building a new team and seeking enthusiastic online dealers to represent their brand. You will have the chance to be the face of various online casino games like Blackjack and Baccarat, bringing a real casino experience to the online world.   Why This Role? If you enjoy engaging with people, thrive in front of the camera, and want to embark on an exciting international career, this is the perfect opportunity for you. Not only will you be part of a vibrant and innovative team, but you’ll also gain valuable experience in the fast-growing iGaming sector.   Your Key Responsibilities: Be the Company’s Ambassador: Deliver expert knowledge and top-tier gaming experiences to our players. Showcase Your Presentation Skills: Present all games with professionalism, ensuring a high level of engagement and entertainment in line with the Company’s expectations. Engage and Interact: Connect with players, drawing them into the immersive world of live dealer games. Maintain Excellence: Uphold a strong technical understanding of all games and consistently align with the Company’s brand guidelines. Adhere to Standards: Ensure all gaming operations comply with current legislation and Company standards, prioritizing efficiency, security, and customer satisfaction. Contribute to Growth: Actively participate in the Company’s continuous improvement efforts, contributing to its future success and expansion.   Who Are We Looking For? Language Proficiency: Fluent in both English and Indonesian (essential). Relocation Enthusiast: Ready and willing to relocate to Bucharest, Romania. Passionate About iGaming: Genuine interest in the iGaming industry with a keen desire to learn and grow. Energetic Performer: Capable of maintaining high energy levels, especially during games that require lively interaction. Flexible and Adaptable: Willingness to work in shifts, including nights, weekends, and public holidays, in a dynamic environment.   What’s In It For You? Competitive Salary: Attractive monthly salary with regular increases. Performance Bonuses: Rewards for exceptional performance. Comprehensive Relocation Package: Includes visa assistance, flight tickets, and relocation support. Accommodation: Company-provided accommodation with utilities covered. Health Benefits: Best-in-class private health care insurance for your well-being. Free Meals: Provided daily when you’re working. Gym Benefit: Access to a gym after your first 6 months. Professional Development: Paid training to enhance your skills and career growth. Indonesian Community: Join a growing number of Indonesian colleagues who have already made the move and found a welcoming community within the company. You’ll have the support of fellow Indonesians, making your transition to life in Romania smoother and more enjoyable. Career Growth: Excellent career growth opportunities within an international tech company, allowing you to expand your horizons and build a successful career.   Why Romania? Bucharest is a vibrant city known for its rich history, cultural diversity, and welcoming community. This opportunity offers not just a job, but a new chapter in your life, with the chance to experience a new culture and develop your career in the exciting world of iGaming.   Ready to Take the Next Step? Apply now and become a part of a fast-growing, innovative company that values your skills and offers you the platform to shine on an international stage!