Operations.

Customer Support Representative (Turkish Speaking) Salary: €23,500   About the Role We’re looking for a Customer Support Representative to deliver exceptional service and support to our customers across multiple channels. You’ll play a key role in ensuring a smooth customer experience while resolving queries efficiently and professionally.   Key Responsibilities Handle customer enquiries and complaints via email, phone, and live chat within agreed SLAs Investigate and resolve issues by gathering and assessing relevant information Take ownership of customer queries using internal systems and tools Report, track, and follow up on technical issues raised by clients Maintain accurate records of all customer interactions and transactions Stay up to date with company policies, procedures, and regulatory requirements Proactively suggest improvements to enhance customer service efficiency Support translation tasks where required Carry out customer verification and KYC checks in line with guidelines Collaborate with internal teams to resolve customer issues Promote products and services to existing customers where appropriate Work on a shift basis, including weekends and public holidays, to support customer needs Assist with any additional tasks as required   Requirements Fluent or native-level Turkish and English (both written and spoken) Previous experience in a customer-facing or online support role Strong passion for delivering excellent customer service Problem-solving mindset with the ability to think on your feet Ability to multitask and prioritise effectively Good computer literacy skills Flexible and adaptable to shift work

Compliance Support Officer    Malta | Hybrid | Upt to €35k plus performance bonus   We’re working with a professional services environment looking to add a Compliance Support Officer to their growing team. This is a great opportunity for someone with early compliance experience who wants to deepen their exposure across regulatory, AML, and client oversight activities.   Your Role Support the Compliance function across a broad range of regulatory and internal activities, including:   Assisting with ongoing compliance across AML/CFT, data protection, sanctions, and corporate services regulations Supporting client onboarding and acceptance processes, including KYC/CDD reviews, risk assessments, and source of funds/wealth checks Contributing to ongoing monitoring and periodic reviews of client structures to ensure continued compliance Helping plan, track, and document compliance reviews, testing, and internal activities Monitoring follow-ups from internal reviews and identifying potential risks or gaps Keeping up to date with regulatory changes and supporting internal communication of key updates Assisting with preparation of internal reports, regulatory submissions, and compliance documentation Maintaining compliance registers, records, and internal systems Supporting policy updates, internal controls, and compliance frameworks Providing day-to-day guidance to internal teams on compliance-related matters   What You Bring 2+ years’ experience in compliance, AML, risk, or regulatory roles Background within corporate services, financial services, or professional services is preferred Understanding of AML/CFT frameworks and general regulatory requirements Strong analytical mindset with attention to detail Ability to manage multiple tasks and work independently Clear communication skills in English, and Maltese preferred   What’s in It for You Salary up to €35k+ performance bonus Hybrid working & flexible hours Health insurance & wellness allowance Study support & ongoing training Team events and a supportive, collaborative environment

Posición: Revenue Analyst Manager – iGaming  Ubicación: Remoto en Sudamérica  Salario: USD 2500 a USD 5000 (dependiendo la experiencia) Tipo de contrato: B2B – Full-time EXCLUYENTE!!!  Industria: iGaming / Gambling (los perfiles que no tengan experiencia en esta industria no serán considerados) Idiomas: Español (Nativo) Sobre la empresa Somos una compañía en plena expansión dentro de la industria de iGaming/Gambling. Con una estructura ágil y un equipo de aproximadamente 100 personas, ofrecemos un entorno dinámico, colaborativo y con amplias oportunidades de crecimiento profesional. Requisitos: Buscamos un/a Revenue Analyst Manager especializado/a en iGaming que pueda analizar de forma integral el negocio y transformar datos en decisiones estratégicas. Esta persona será responsable de entender el comportamiento del jugador, detectar oportunidades de crecimiento y ejecutar acciones que impacten directamente en el revenue. Buscamos a alguien que vea los números y los analice, que entienda el comportamiento del jugador, que proponga accionespara que impacte directamente sobre el revenue. Responsabilidades principales Análisis diario de métricas clave: GGR / NGR ARPU / ARPPU LTV Depósitos y retiros DAU / MAU Churn y retención Identificación de oportunidades de crecimiento: Segmentación de jugadores Detección de patrones de comportamiento Análisis de cohortes Optimización de revenue: Definición de estrategias de bonos junto con CRM Mejora de reactivación y redepósitos Análisis de rentabilidad por segmento Seguimiento de performance: Efectividad de campañas de CRM (ej. WhatsApp, social media) ROI de promociones Evolución del valor del jugador Generación de reportes ejecutivos con insights accionables Perfil buscado 4+ años de experiencia en posiciones similares Experiencia previa en iGaming (preferentemente en casino online) Fuerte capacidad analítica con visión de negocio Experiencia trabajando con métricas de revenue y comportamiento de jugadores Capacidad de transformar datos en decisiones estratégicas Perfil proactivo, orientado a impacto Herramientas & skills SQL (excluyente) Herramientas de BI: (Power BI / Tableau / Looker) Excel avanzado (excluyente) Valorable: experiencia con CRM, automatización o gamificación Indicadores de éxito Mejora en ARPU Incremento del LTV Aumento de redepósitos Optimización de campañas de reactivación Crecimiento sostenido del GGR Lo que ofrecemos Contrato estable vía B2B. 2 semanas de vacaciones pagas al año. Modalidad de trabajo 100% remoto desde LATAM Integración en una empresa en constante crecimiento, con gran proyección de desarrollo profesional. Un entorno multicultural, innovador y dinámico dentro de la industria de iGaming.