Operations.

Sportsbook Operations Senior Manager | Gibraltar (On-site)   Our client is a fast-growing, next-generation sports betting and gaming platform building out its Gibraltar operation. They're a high-performance, fast-moving team with high ownership and a genuine appetite to professionalise how they operate.   They're looking for a Sportsbook Operations Senior Manager to own the operational engine behind their sportsbook supplier ecosystem; building the governance, performance reviews, reporting cadences and incident management processes that keep the sportsbook reliable, responsive and scalable as the business grows. This is a hands-on operational role, not a distant strategy seat. You'll work closely with Sportsbook Experience, Product, Engineering and Risk, acting as the bridge between internal teams and external suppliers.   What you'll be doing: Own operational relationships with key sportsbook suppliers across pricing, trading and data Build supplier governance frameworks, QBR cadences, performance reviews and action tracking Lead supplier incident management end-to-end, ensuring issues are resolved quickly and don't recur Hold third-party suppliers accountable for performance, quality and delivery Improve the processes behind event booking, supplier selection and day-to-day trading operations Use data and reporting to identify supplier trends and operational improvement opportunities Support and guide Gibraltar-based execs as the team grows Provide clear updates to senior stakeholders on operations, incidents and supplier performance   What you'll bring: 5+ years' experience in sportsbook operations, trading or sportsbook management Strong sportsbook industry knowledge; understanding the ecosystem matters more than experience with any one supplier A track record managing operational relationships with third-party sportsbook suppliers or partners (sports, including racing) Experience building or improving governance frameworks, QBRs, reporting structures or supplier performance processes Strong analytical, process-improvement mindset Comfortable using AI tools (ChatGPT, Claude or similar) to improve reporting and operational efficiency People leadership experience is a plus, not essential Comfortable with ambiguity, happy building structure where it doesn't exist yet Genuine passion for sport and sports betting   Details: Location: Gibraltar, on-site, full-time Working pattern: Shifts between 9am–11pm, Monday–Sunday Salary: Competitive, dependent on experience

About the role: Our client is seeking a Technical Account Manager to join their Operations team and support their continued expansion across Latin America. This role sits at the intersection of Technical Operations, Engineering, and Client Services, ensuring the successful delivery, stability, and performance of operator and provider integrations. The successful candidate will act as the primary technical contact for clients, managing integrations, supporting live production environments, troubleshooting technical issues, and coordinating with Engineering teams to ensure a seamless customer experience.   Main Responsibilities:  Serve as the primary technical point of contact for operator and provider partners across Latin America. Manage technical integrations from onboarding through to production go-live. Monitor live production environments and proactively identify technical issues affecting clients. Coordinate technical incidents, escalations, and resolutions with Engineering and NOC teams. Investigate API, connectivity, and integration-related issues to minimise service disruption. Analyse logs and technical data to assist with troubleshooting and root cause investigations. Support operational improvements to enhance platform stability and service delivery. Work closely with Commercial, Product, Engineering, and Operations teams across multiple regions. What we are looking for: Previous experience within the iGaming industry. Hands-on experience within a NOC, Technical Operations, or 24/7 Production Support environment. Strong understanding of API integrations, network connectivity, and troubleshooting live production issues. Ability to investigate logs, analyse incidents, and coordinate technical escalations with Engineering teams. Excellent English communication skills, with Spanish or Portuguese considered a strong advantage. Strong organisational skills, attention to detail, and the ability to work effectively in a fast-paced production environment.

Job requirements 5-7 years of experience in IT operations, systems administration, or endpoint engineering Proven hands-on experience with at least one enterprise MDM solution (Kandji, Jamf Pro, or Microsoft Intune) Experience with identity management and SSO: Google Workspace Admin, Okta, Azure AD/Entra ID, SAML/SCIM integrations Proficiency in scripting and automation (Bash, Python, or PowerShell) for IT workflow development Currently based in Limassol, Cyprus Strong proficiency in integrating AI tools into daily workflows to drive efficiency, quality, and innovation Job responsibilities Own the full device lifecycle: procurement, provisioning, compliance enforcement, and decommissioning across macOS and Windows fleets Administer and optimise the Kandji MDM platform including custom profiles, automated deployments, and compliance policies Design and manage identity lifecycle workflows integrating Google Workspace, SCIM provisioning, and SSO/SAML configurations Build and maintain automated provisioning/deprovisioning workflows using APIs, scripting, and integration platforms Lead infrastructure projects end-to-end: office build-outs, network deployments, access control systems, and cloud service integrations