Operations.

About the Role A fast-expanding organisation in the iGaming sector is seeking an experienced Operations Manager – Customer Service to lead the launch and ongoing management of its in-house support center in Lima. This is a high-impact role that combines strategic leadership with operational execution, offering the opportunity to shape customer service delivery across multiple digital channels. The selected individual will be responsible for aligning frontline teams with performance standards, building a strong internal culture, and driving continuous improvement in a regulated and fast-paced environment. This position serves as a key link between leadership, operational teams, and the end-user experience, using data-driven insights to elevate service delivery and customer satisfaction. This is a unique opportunity to help build and scale a customer-focused operation from the ground up while contributing directly to customer experience, team development, and operational efficiency. Main Responsibilities: Customer Service Leadership: Oversee daily customer support operations across all active channels, including live chat, email, WhatsApp, and formal dispute resolution. Ensure that all activities meet internal service level targets and comply with relevant regulatory standards. KPI Management & Performance Oversight: Monitor and analyze essential metrics such as Service Level (SL), Average Handle Time (AHT), First Contact Resolution (FCR), Customer Satisfaction (CSAT), Net Promoter Score (NPS), abandonment rates, and overall productivity. Lead structured reviews (weekly, monthly, quarterly) and proactively address underperformance. Team Leadership & Development: Lead and coach a team of Team Leaders, Quality Assurance (QA) specialists, and Training personnel. Drive a culture of continuous development through one-on-one coaching, performance plans, calibrations, and skills assessments. Workforce Planning: Manage forecasting, scheduling, shrinkage planning, adherence tracking, and real-time monitoring to ensure efficient resource allocation across all shifts. Adjust staffing levels and distribution as needed based on customer demand and live data. Customer Experience Optimization: Identify pain points and friction in the customer journey. Use insights from CSAT, NPS, and FCR to revise scripts, workflows, and service strategies in order to boost resolution speed and user satisfaction. Operational Excellence & Continuous Improvement: Drive improvement sprints to close performance gaps and implement scalable solutions. Collaborate with internal stakeholders (Product, Tech, Compliance) to streamline workflows and introduce operational efficiencies. Regulatory Compliance & Data Protection: Ensure full compliance with local laws, specifically Law Nº 29733 (Peru’s Personal Data Protection Law), and follow internal data security standards. Prior experience with COPC standards is considered an advantage. Stakeholder Collaboration: Liaise with internal teams and other business units to resolve systemic issues, create root cause analyses, and propose detailed improvement plans. Reporting & Analysis: Prepare and present executive-level reporting, including incident reviews, performance summaries, and actionable insights to support strategic decision-making. Tool & System Validation: Participate in the testing and feedback process for customer service platforms and tools to ensure reliability, usability, and alignment with business needs. Desired Experience: Leadership Background: A minimum of 5 years in a managerial role within customer service or contact center environments, preferably within high-volume industries such as iGaming, technology, or regulated services. Team Management: Proven ability to lead diverse customer operations teams, including supervisors, QA professionals, and training staff, while managing multiple service channels or campaigns. Analytical Skills: Strong data analysis capabilities with hands-on experience in Excel; familiarity with Power BI is considered a plus. Operational Knowledge: Deep understanding of workforce management principles, service quality methodologies, and structured training programs. Technology & Tools: Experience using service platforms such as Zendesk, Jira, and Google Workspace is advantageous. Language Skills: Spanish – Native level (mandatory) English – Advanced or fluent (required for cross-regional collaboration) Portuguese – Intermediate level is a plus Regulatory Understanding: Good working knowledge of Peruvian labor regulations and Law Nº 29733 relating to data privacy and protection. Work Flexibility: Willingness to work rotating shifts, with occasional weekend coverage based on operational requirements. Education: Degree or ongoing studies in Business Administration, Engineering, IT, or a related field.

Corporate Services Officer   Location: Malta Employment Type: Full-time | Hybrid Salary: Up to €30,000 DOE   Role Overview We’re looking for a motivated and organized Corporate Services Officer to join a supportive and experienced corporate services team. In this role, you’ll manage your own portfolio of clients, work closely with senior professionals, and build long-term relationships while developing your career in the corporate services industry.   What You’ll Be Doing Managing a portfolio of corporate clients and handling day-to-day requests Assisting with company formations and statutory filings Opening and closing bank accounts and liaising with banks Keeping company records and registers up to date Working closely with lawyers, accountants, auditors, and regulators Collecting and reviewing KYC and due diligence documentation Ensuring internal systems and client records are accurate and up to date Delivering a high level of service while meeting agreed deadlines Keeping regular, open communication with clients   What We’re Looking For At least 2 years’ experience in a similar role Experience within corporate, legal, or financial services is preferred Excellent written and spoken English A client-focused mindset with a professional and friendly approach Strong organisational and communication skills Ability to manage multiple tasks and work well under pressure Comfortable using Microsoft Office tools   What You’ll Get Competitive salary with performance bonus Clear progression and development opportunities Hybrid working and flexible hours Health insurance and free parking Ongoing training, mentoring, and study support Regular team and social events

Pentasia is actively looking for Game Presenters (Relocation to RAK UAE)!   The Company: Our client is currently seeking enthusiastic, motivated, and dynamic individuals to join their team as Game Presenters, full time on-site in Ras Al Khaimah United Arab Emirates.   As a Game Presenter, you will host live online games from a professional studio and interact with players in real time. This is a camera-based role where confidence, communication, and a positive attitude are important. Full training is provided.   What You’ll Do Present live games on camera Engage with players in a friendly and professional way Follow game rules and studio procedures Maintain high presentation standards Improve your on-camera and communication skills   Who We’re Looking For Fluent in spoken and written Korean with conversational English High school diploma or equivalent Valid passport and willingness to relocate Available for rotating shifts Confident, energetic, and comfortable on camera Open to learning and feedback   What’s Offered Competitive Salary + bonus + accommodation Paid training Relocation package with Visa support Accommodation provided or housing support Work permit and visa assistance Private health insurance Modern studio and international team Career growth opportunities