Operations.

We are delighted to have been appointed exclusively by Capital Entertainment & Leisure to secure a transformational, senior leader for their multi-site land-based gaming and entertainment business in Ireland. Reporting to the CEO, the Operations Director has full accountability for day-to-day performance across all venues, embedding consistency, compliance and customer-focused operating standards in a transitioning regulatory environment. Role Overview Responsible for operational delivery, commercial performance, people leadership and regulatory compliance across the estate. A key member of the executive team, translating performance data into practical actions and continuous improvement. Key Responsibilities Lead daily operations across all venues, ensuring consistent customer experience and operating standards. Own venue-level P&L, KPIs, labour efficiency and machine/bingo performance. Optimise layouts, machine mix, service models and event programming. Review estate performance and support refurbishments, reconfigurations and capital investment decisions. Recruit, develop and manage venue leadership teams, embedding accountability and professional standards. Ensure full compliance with Ireland’s gambling regulations, including AML, safer gambling, ID verification and inspections. Own operational systems, reporting, cash control and auditability. Lead change initiatives and act as a senior operational advisor to the CEO. Candidate Profile Senior experience in land-based gaming operations (casinos, AGCs or large bingo venues). Strong expertise in machine operations, security and regulated environments. Proven multi-site operational leadership with full P&L responsibility. Commercial, data-literate and hands-on leadership style. High integrity, sound judgment and confidence in making difficult decisions.

Vice President of Operations Location: United States (On Site | Austin, Texas) Industry: Gaming Technology / Historical Horse Racing (HHR) About the Company My client, a subsidiary of a major publicly traded gaming and entertainment organization, is the leading provider of technology for Historical Horse Racing (HHR) in the United States. Its proprietary platform powers one of the most flexible, secure, and content-rich HHR ecosystems in the market, processing billions in wagers annually in partnership with top-tier gaming manufacturers and operators nationwide. The Role The Vice President of Operations is a key member of the Executive Leadership Team and a strategic partner to the President. This role owns the company’s end-to-end operational execution, ensuring scalable, compliant, and high-performance delivery across Gaming Operations, Technical Operations, and IT Operations. This is a senior leadership role for an operations executive with deep experience in regulated, technology-driven environments who can balance strategic vision with hands-on execution. Key Responsibilities Operational Leadership Set and execute operational strategy aligned with growth, compliance, and reliability objectives Define, document, and optimize operational processes across all functions Establish KPIs and reporting frameworks to drive continuous improvement Ensure operational scalability, efficiency, and service excellence Gaming Operations Oversee regulatory compliance, licensing, installations, logistics, and field service Facilities oversight and customer support reporting Technical Operations Lead all customer implementations including project planning, hardware specification, system builds, testing, installation, training, and go-live support Oversee complex issue triage and cross-functional coordination Drive continuous improvement in manufacturing and integration processes Partner closely with product and engineering teams IT Operations Own enterprise IT infrastructure, networking, cybersecurity, and system uptime Lead IT modernization to support growth and regulatory requirements Oversee internal systems selection, deployment, and management Provide consulting support for customer network architecture Executive Partnership & Leadership Serve as a trusted advisor to the President and Executive Leadership Team Contribute to strategic planning, innovation initiatives, and cross-functional execution Build, mentor, and lead high-performing, multidisciplinary teams Qualifications Required 10+ years of senior operations leadership experience in gaming, technology, or other highly regulated industries Proven experience managing complex, multi-disciplinary operations (technical, IT, logistics, compliance) Strong people leadership and team-building background Experience implementing process improvement frameworks (Lean, Six Sigma, etc.) Strong understanding of regulatory and compliance environments Bachelor’s degree in Business, Engineering, Operations, or related field Preferred MBA or advanced technical degree Experience scaling operations during rapid growth or post-acquisition environments Familiarity with gaming platforms, HHR systems, or distributed gaming technology Core Competencies Strategic, data-driven decision making Operational rigor and execution excellence Collaborative, transparent leadership style Ability to lead under pressure while maintaining long-term focus

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