Operations.

THIS ROLE REQUIRES RELOCATING TO TAIWAN FOR 6 MONTHS FOR MANDATORY TRAINING  Main Responsibilities: Develop long-term relationships with key customers, ensuring consistent engagement and satisfaction Oversee and expand revenue streams within an assigned portfolio by identifying growth opportunities Collaborate with clients to improve game visibility and performance through targeted marketing and promotional activities Contribute to securing and maintaining favorable commercial terms in partnerships Coordinate closely with internal marketing teams to deliver high-quality and effective promotional campaigns Serve as a trusted advisor to clients by sharing insights, best practices, and industry knowledge Provide prompt and efficient support to operators, ensuring all requests are handled in a timely manner Desired experience: Previous experience in account management, business development, or similar client-facing roles, ideally within iGaming, gaming, or digital entertainment (preferred but not strictly mandatory) Strong interpersonal and communication skills, with the ability to build lasting relationships Familiarity with marketing strategies and promotional planning is advantageous Good organizational skills and ability to manage multiple accounts simultaneously Brazilian nationality or eligibility to work in Brazil is required Willingness to undergo an initial training period in Taiwan before transitioning to a role based in Brazil (mandatory)

Customer Service Team Lead (Swedish or Norwegian )   Salary: UP TO €40K DOE + Bonus + Benefits Location: Hybrid in Malta   We’re supporting a well-established, fast-growing iGaming operator in Malta in their search for a motivated Customer Service Team Lead (Swedish or Norwegian Speaking) to guide, develop and inspire a high-performing CS team.   Key Responsibilities: • Build and hire a proactive, high-quality team with strong performance standards • Coach, mentor, and upskill team members to drive continuous improvement • Conduct regular quality reviews and 1:1 development meetings • Collaborate closely with wider CS teams to ensure optimal scheduling and coverage • Analyse and report on team performance daily, weekly and monthly • Plan engaging team activities and events to maintain motivation • Ensure strict adherence to AML, Fraud, Compliance and Responsible Gaming procedures • Manage resources assertively to maintain efficiency and high service standards • Uphold brand values and ensure all customer interactions reflect company culture • Provide clear expectations, structured feedback and ongoing support • Develop individual performance plans with measurable goals   What We’re Looking For: • A natural leader with exceptional communication and interpersonal skills • Strong background in Customer Experience, including email and live-chat support • Solid understanding of sports betting, casino and the broader iGaming environment • Experience or knowledge in payment processes is an advantage • A proactive, solutions-focused team player who is seen as a “go-to” person • High attention to detail, strong work ethic and confidence in sharing ideas • Flexibility to work in a shift-based rotational environment • Native-level Swedish or Norwegian 

Established international iGaming company on the lookout for Customer Service Executive (Swedish Speaking) Form part of an international iGaming company Chance to kickstart your career with growth opportunities   Location: Malta Workplace: Hybrid   Your Role: Assist customers via live chat, email, and phone, providing timely and effective support. Take ownership of more complex issues, ensuring they are resolved efficiently. Collaborate with internal teams and external partners to resolve customer concerns. Process KYC verification and enhanced due diligence when necessary. Review and approve withdrawal requests in line with security protocols. Conduct daily security checks to monitor new accounts and transactions. Analyze customer interactions and provide feedback to improve services and self-help resources. Support CX initiatives by contributing insights on customer trends and system improvements. Handle additional tasks as required by the Customer Experience Management team.   What You Bring: Fluent Swedish (spoken and written) with strong communication skills. Interest in sports and casino is a plus. Analytical mindset and problem-solving abilities. Ability to work flexible shifts, including night shifts. Previous customer service experience is an advantage. Strong multitasking skills and ability to work in a fast-paced environment.   What’s in It for You? ? Competitive salary of €26K + Bonus ? Quarterly team events and weekly company socials ? Hybrid work setup with a home-office setup allowance ? Work remotely from anywhere yearly benefit ? Wellbeing allowance ? Private health insurance with dental coverage