Annica Sjoberg.
Recruitment Consultant
I come from five years experience in iGaming management. I was always very involved in recruiting, so it felt natural that the next step in my career would be to pursue recruiting full time.
I specialise in Operations, which has a wide range of roles, and it gives me the privilege to connect with people from all over the world. Helping them find their new role, and taking their next step in their career, is my favourite thing about working in recruitment.
I am originally from Sweden, but I have lived all over the world, and for the past six years I have been based in Malta.
Latest Annica Sjoberg Jobs.
Director of Operations
Posted 24 days ago- Competitive
Pentasia are currently recruiting for a Director of Operations for a prominent iGaming company in Malta. Job Summary: The main purpose of this role is to lead the company’s Customer Service and Payment Processing functions to drive efficiency and foster cross-departmental collaboration. The successful candidate will be responsible for ensuring the smooth and efficient operation of these critical functions, with a focus on delivering exceptional service to our customers while effectively managing risks and optimizing processes. Main Duties & Responsibilities: Lead and manage the Customer Service and Payment Processing departments, overseeing day-to-day operations and ensuring alignment with company goals and objectives. Develop and implement strategies to enhance the customer experience, drive customer satisfaction, and maximize customer retention. Monitor key performance indicators (KPIs) and metrics to evaluate departmental performance and identify areas for improvement. Innovate and standardize business processes across different departments, enhancing operational efficiency and effectiveness. Manage the adoption and optimization of technology solutions, ensuring the seamless operation of our operational tools and systems. Lead the charge in resolving cross-departmental issues, maintaining operational continuity and excellence. Ensure adherence to regulatory requirements and industry standards across operations. Conduct contract reviews, negotiations and due diligence to ensure favorable terms and compliance with company standards. Collaborate with cross-functional teams, including Product, Marketing, and Compliance, to develop and implement initiatives to enhance operational efficiency and effectiveness. Drive a culture of continuous improvement and innovation within the Operations team, fostering a collaborative and results-oriented work environment. Stay abreast of industry trends, regulations, and best practices, and make recommendations for process improvements and enhancements. Work closely with the Business Intelligence function to set up the necessary tracking mechanisms to analyse and report on business performance Knowledge – Including Qualifications Bachelor's degree in Business Administration, Management, or a related field; Proven track record in a senior management role within operations Strong knowledge in the sportsbook or iGaming industry; Strong leadership and management skills, with the ability to motivate and inspire teams to achieve goals and objectives. Excellent analytical and problem-solving skills, with a data-driven approach to decision-making. Exceptional communication and interpersonal skills, with the ability to build strong relationships with internal and external stakeholders. Ability to thrive in a fast-paced and dynamic environment, with a strong sense of accountability and urgency.
Greek Speaking Game Presenter
Posted 32 days ago- Athens, Greece, Europe
- 27700
We are looking for a Game Presenter - Greek Speaking to join the team in Bucharest, Romania Whom will you be working for? Our client is a leading content provider to the iGaming industry based in Bucharest, Romania offering a multi-product portfolio with a variety of products ranging from, Slots, bingo, and live casino. They are building a new team and now looking for online dealers to join them. You would act as the dealer in different games like Blackjack or Baccarat. Just like in a real casino, only this is online. If you like interacting with people and feel comfortable in front of the camera, then this opportunity is for you! What you will be doing? • Being “the face” of the Company delivering expert knowledge and superior gaming quality. • Presenting all games in the required professional manner, always showcasing exceptional presenting skills in line with the Company’s performance expectations. • Engaging with players and immersing them in the live dealer experience. • Maintaining a professional level of technical proficiency in all games with the ability to always remain fully aware of your performance and ensure compliance with our client’s brand guidelines. • Carrying out all gaming operations in line with the current legislation and to the required company standards of efficiency, security, and customer satisfaction. • Having an active role in the Company’s continuous improvement plan to achieve plans for future growth within the Company. Who are you? • Fluent in English and Greek (must). • Open to relocating to Bucharest, Romania. • Have a genuine interest in iGaming and are eager to learn more • Able to maintain high energy levels for the duration of games that require a more animated performance. • Flexible with working hours and must be willing to work on a shift pattern which includes nights, weekends, and bank holidays. What do we offer? • Salary Gross €27.7k (Incremental) • Performance bonus • Gym membership • Free lunches • Relocation assistance, flight tickets • Residence in company accommodation • Covering accommodation utilities • Paid training • Paid medical subscription
Vietnamese Speaking Game Presenter
Posted 34 days ago- Bucharest, Romania, Europe
- Competitive
We are looking for a Vietnamese Speaking Game Presenter - to join the team in Bucharest, Romania Whom will you be working for? Our client is a leading content provider to the iGaming industry based in Bucharest, Romania offering a multi-product portfolio with a variety of products ranging from, Slots, bingo, and live casino. They are building a new team and now looking for online dealers to join them. You would act as the dealer in different games like Blackjack or Baccarat. Just like in a real casino, only this is online. If you like interacting with people and feel comfortable in front of the camera, then this opportunity is for you! What you will be doing? • Being “the face” of the Company delivering expert knowledge and superior gaming quality. • Presenting all games in the required professional manner, always showcasing exceptional presenting skills in line with the Company’s performance expectations. • Engaging with players and immersing them in the live dealer experience. • Maintaining a professional level of technical proficiency in all games with the ability to always remain fully aware of your performance and ensure compliance with our client’s brand guidelines. • Carrying out all gaming operations in line with the current legislation and to the required company standards of efficiency, security, and customer satisfaction. • Having an active role in the Company’s continuous improvement plan to achieve plans for future growth within the Company. Who are you? • Fluent in English and Vietnamese (must). • Open to relocating to Bucharest, Romania. • Have a genuine interest in iGaming and are eager to learn more • Able to maintain high energy levels for the duration of games that require a more animated performance. • Flexible with working hours and must be willing to work on a shift pattern which includes nights, weekends, and bank holidays. What do we offer? • Performance bonus • Gym membership • Free lunches • Relocation assistance, flight tickets • Residence in company accommodation • Covering accommodation utilities • Paid training • Paid medical subscription
RG Analyst
Posted 67 days ago- Sliema, Malta, Europe
- Competitive
Job Overview Pentasia are recruiting for a RG analyst for a prominent gaming company where Responsible Gaming is a mindset and core to their business. They are looking for a RG Analyst that shares their integrity and actually cares. Are you a responsible person with a keen eye for details? Join our journey towards safer iGaming. The Hybrid RG Analyst contributes to the responsible gaming development, maintenance and growth, and ensures that responsible gaming operations are completed in a timely and effective manner. This position is on a full-time basis 40 hours a week with shifts. About the company: We are a diverse and fast-growing online casino operator active in regulated markets with offices based in Malta, Estonia and The Netherlands. Due to the continued growth and success of our brands, we are now searching for more A class talents to join our mission to build the next iGaming giant. Are you a self-motivated and dedicated person with an eye for detail? If you get kicks from new challenges in a top professional, yet easy-going and fun, work environment, then we are eager to hear from you! Responsibilities: Investigate and analyse customers’ gameplay to flag any potential responsible gaming-related issues. Communicate and suggest appropriate intervention tools such as limits for potentially ‘at risk’ players by Phone, Email and Chat. In-depth review of accounts based on alerts and other reports to identify players that may require further attention or ongoing monitoring. Create and maintain detailed records of communication, information, interventions and checks carried out. Promote awareness of responsible gaming issues among staff, mainly to the operational teams. The RG Hybrid Analyst shall report to the RG Representative. Requirements: A good knowledge of written and spoken English. A service-minded person willing to do his / her utmost to ensure a safe and responsible experience for our customers. A flexible team player who is able to work independently. Solution-minded problem solver. An eye for detail. A ‘can do’ and hands-on approach. What we offer A hybrid working model with 2 days working from our fabulous office and up to 3 days working from home. Competitive salary based on experience and qualifications. Brand new offices. Private parking. Private Health insurance. Wellness allowance up to €600 per year. Employee assistance program with Richmond Foundation. Birthday wishes with something special. Office lunches and daily nibbles such as fresh fruit and healthy snacks. Meal allowance. Fun and games.
Dutch Speaking RG Analyst
Posted 67 days ago- Sliema, Malta, Europe
- Competitive
Job Overview Pentasia are recruiting for a Dutch speaking RG analyst for a prominent gaming company where Responsible Gaming is a mindset and core to their business. They are looking for a RG Analyst that shares their integrity and actually cares. Are you a responsible person with a keen eye for details? Join our journey towards safer iGaming. The Dutch Speaking Hybrid RG Analyst contributes to the responsible gaming development, maintenance and growth, and ensures that responsible gaming operations are completed in a timely and effective manner. This position is on a full-time basis 40 hours a week with shifts. About the company: They are a diverse and fast-growing online casino operator active in regulated markets with offices based in Malta, Estonia and The Netherlands. Due to the continued growth and success of our brands, we are now searching for more A class talents to join our mission to build the next iGaming giant. Are you a self-motivated and dedicated person with an eye for detail? If you get kicks from new challenges in a top professional, yet easy-going and fun, work environment, then we are eager to hear from you! Responsibilities: Investigate and analyse customers’ gameplay to flag any potential responsible gaming-related issues. Communicate and suggest appropriate intervention tools such as limits for potentially ‘at risk’ players by Phone, Email and Chat. In-depth review of accounts based on alerts and other reports to identify players that may require further attention or ongoing monitoring. Create and maintain detailed records of communication, information, interventions and checks carried out. Promote awareness of responsible gaming issues among staff, mainly to the operational teams. The RG Hybrid Analyst shall report to the RG Representative. Requirements: A good knowledge of written and spoken Dutch and English. A service-minded person willing to do his / her utmost to ensure a safe and responsible experience for our customers. A flexible team player who is able to work independently. Solution-minded problem solver. An eye for detail. A ‘can do’ and hands-on approach. What we offer Relocation Package. A hybrid working model with 2 days working from our fabulous office and up to 3 days working from home. Competitive salary based on experience and qualifications. Brand new offices. Private parking. Private Health insurance. Wellness allowance up to €600 per year. Employee assistance program with Richmond Foundation. Birthday wishes with something special. Office lunches and daily nibbles such as fresh fruit and healthy snacks. Meal allowance. Fun and games.
Risk Analyst
Posted 67 days ago- Europe, Romania, Bucharest
- Competitive
About us: Pentasia are recruiting for a Risk Analyst to join a software development and services company delivering end-to-end digital solutions in Bucharest, Romania. They are headquartered in Gibraltar with offices around the world, including Malta, Romania, India, Canada and Bulgaria, with a global team of over 4,000 talented individuals with decades of experience across multiple industries and professions. Together, we form a cross-functional powerhouse that is driven to deliver. Responsibilities: Manage detection of high risk & fraudulent players on a day-to-day basis; Ensure Live table games and equipment integrity; Monitor betting patterns and act according to internal agreed procedures; Aggregate data from multiple sources to provide a comprehensive risk assessment; Collaborate with other team members to effectively analyze and present data; Communicate internally and externally with all parties involved in handling Live table games; Analyze data to better understand potential risks, concerns, and outcomes of decisions; Create reports, summaries and research risk factors that can affect the Live tables activity. Requirements: Good knowledge of the online gaming industry/Live products; Ability to work hours to suit the business needs - 8-hour shifts, including weekends; Excellent analytical skills & attention to details; High level of responsibility & integrity; Excellent verbal and written communication in English and Romanian Good knowledge of Microsoft 365 service suite. Knowledge of a programming language is a plus