Director of Operations.

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Director of Operations

Posted 50 days ago
CompetitiveJob Reference: 35896

Pentasia are currently recruiting for a Director of Operations for a prominent iGaming company in Malta.


Job Summary:


The main purpose of this role is to lead the company’s Customer Service and Payment Processing functions to drive efficiency and foster cross-departmental collaboration. The successful candidate will be responsible for ensuring the smooth and efficient operation of these critical functions, with a focus on delivering exceptional service to our customers while effectively managing risks and optimizing processes.


Main Duties & Responsibilities:


  • Lead and manage the Customer Service and Payment Processing departments, overseeing day-to-day operations and ensuring alignment with company goals and objectives.
  • Develop and implement strategies to enhance the customer experience, drive customer satisfaction, and maximize customer retention.
  • Monitor key performance indicators (KPIs) and metrics to evaluate departmental performance and identify areas for improvement.
  • Innovate and standardize business processes across different departments, enhancing operational efficiency and effectiveness.
  • Manage the adoption and optimization of technology solutions, ensuring the seamless operation of our operational tools and systems.
  • Lead the charge in resolving cross-departmental issues, maintaining operational continuity and excellence.
  • Ensure adherence to regulatory requirements and industry standards across operations.
  • Conduct contract reviews, negotiations and due diligence to ensure favorable terms and compliance with company standards.
  • Collaborate with cross-functional teams, including Product, Marketing, and Compliance, to develop and implement initiatives to enhance operational efficiency and effectiveness.
  • Drive a culture of continuous improvement and innovation within the Operations team, fostering a collaborative and results-oriented work environment.
  • Stay abreast of industry trends, regulations, and best practices, and make recommendations for process improvements and enhancements.
  • Work closely with the Business Intelligence function to set up the necessary tracking mechanisms to analyse and report on business performance


Knowledge – Including Qualifications


  • Bachelor's degree in Business Administration, Management, or a related field;
  • Proven track record in a senior management role within operations
  • Strong knowledge in the sportsbook or iGaming industry;
  • Strong leadership and management skills, with the ability to motivate and inspire teams to achieve goals and objectives.
  • Excellent analytical and problem-solving skills, with a data-driven approach to decision-making.
  • Exceptional communication and interpersonal skills, with the ability to build strong relationships with internal and external stakeholders.
  • Ability to thrive in a fast-paced and dynamic environment, with a strong sense of accountability and urgency.