Payments & Fraud Senior Analyst .

About the Role:

This opportunity is ideal for someone who thrives in a fast-paced, cross-functional environment and has a passion for maintaining secure and seamless payment operations. The role is pivotal in ensuring a positive customer experience while protecting against fraudulent activity. This position supports both operational tasks and strategic improvements across payments and fraud prevention, making it a critical function within the business.

Main Responsibilities:

• Monitor and manage financial transactions, including deposits, withdrawals, and escalated customer support issues.
• Collaborate across departments to investigate and resolve payment, compliance, and fraud-related incidents.
• Support fraud prevention initiatives and AML checks, ensuring alignment with gambling authority regulations.
• Maintain active communication with external payment providers to troubleshoot and resolve transactional discrepancies.
• Analyze trends in payment success, fraud behavior, and conversion bottlenecks, and propose improvements.
• Evaluate transactional costs and recommend cost-effective gateway strategies.
• Research and propose new payment options to support regional expansion while meeting regulatory obligations.
• Produce detailed reports and dashboards on payment performance, fraud cost, and chargeback metrics.

Desired Experience:

• 3–5 years in the payments or fraud analysis domain.
• Degree in Finance, Business, Information Technology, or a related discipline.
• Demonstrated analytical skills in optimizing payment efficiency and fraud detection.
• Strong knowledge of digital payment platforms, aggregators, and industry compliance requirements.
• Proficient in financial software tools and collaborative platforms like Slack and Jira.
• Experience in high-risk industries such as online gambling or e-commerce is desirable.
• Additional asset: expertise in global PSP rules, fraud investigation, chargeback handling, or prior work with law enforcement.