Payment Operations Manager
Posted 1 hour agoAttractiveJob Reference: 37523
We are seeking a strategic and technically proficient Payment Operations Manager to lead and optimize our payment operations. The successful candidate will be responsible for configuring, monitoring, and enhancing the performance of both third-party (PIQ Payment IQ) and internal payment systems. While the role does not involve manual payment processing, it is critical to ensuring robust payment performance, fraud reporting, compliance support, and system enhancement.
Key Responsibilities:
Key Responsibilities:
- Manage and continuously improve the PIQ Payment IQ platform, focusing on routing rules, settings, and reporting.
- Support and advise the development of our internal payment system, offering ideas for improvement, user experience, routing, fraud detection, and reporting features.
- Analyze transaction performance, track fraud trends, and proactively troubleshoot anomalies across all platforms and PSPs.
- Collaborate with development teams to influence the roadmap of our internal system, ensuring operational needs are translated into scalable features.
- Monitor PSP approval rates, decline reasons, and latency issues, and implement changes to optimize performance.
- Generate and present high-quality reports and dashboards for cross-functional and executive stakeholders.
- Ensure all systems and workflows align with regulatory and compliance requirements across jurisdictions.
- Serve as the escalation point for payment-related technical issues and provider performance concerns.
- Lead and mentor the Payment Operations Analyst, ensuring effective task management, skills development, and operational coverage.
- 5+ years in a payments role within iGaming, including multi-jurisdictional exposure.
- Deep hands-on experience with PIQ Payment IQ and strong understanding of orchestration systems.
- Experience supporting or helping shape the development of internal systems or tools.
- Highly analytical and data-driven with strong Excel, reporting, and troubleshooting skills.
- Effective communicator with proven stakeholder and vendor management ability.
- Based in or willing to relocate to Malta.
Consultant
